Plaza Premium Lounge
With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.
Website: www.plazapremiumgroup.com
Lounge Manager
Job Responsibilities:
To be responsible for the proper running of the lounges of the company
To plan, organize and manage operational functions in an effective and economical manner
To monitor systems implemented and ensure the regulatory requirements are adhered
To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team
To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework
To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience
To identify opportunities for co-marketing and PR leverage
To provide leadership to staffs
To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system
To take initiative to identify areas for improvement and participate in continual improvement activities
To undertake other jobs assigned by supervisors from time to time
Job Requirements:
Form 5 or above preferred
Minimum of 8 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
Good command of spoken and written in English, Mandarin and Cantonese
Service-oriented and a good team player
Able to work under pressure with excellent time management
Strong leadership, communication and interpersonal skills
Shift duty is required
Guest Service Officer
Job Responsibilities:
Ensures the delivery of brand promise and provides exceptional guest service at all times
Ensures guests are provided with professional and courteous services according to PPL standard
Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.
Preparing the VIP room by referring the reservation confirmation and assist the guests needs
Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue
Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.
Updating the lounge food and beverage menu.
To undertake any other reasonable assignment by the superior, as and when required
Job Requirements:
High school graduated or above
Relevant experiences in hotel or catering is an advantage
Outgoing, presentable with good interpersonal and communication skills
Good command of spoken and written English, Mandarin and Cantonese
Shift duties are required
廚房幫工
主要職責：
協助準備所有食材，包括清洗、削皮、切割、切碎和運送
協助主管有效率地營運廚房各區域
執行上級分配的工作
職位要求：
具備良好主動性
能承受一定壓力
良好的團隊協作能力
具備相關工作經驗優先
需輪班工作
餐飲服務員
主要職責：
按照公司標準為客人提供專業的服務
為客人提供優質的餐飲體驗
熟悉餐單及推介給客人
時刻保持適量的餐飲用品及倉儲
儘量協助及解決客人的需求
職位要求：
主動及具備良好溝通能力
能獨立完成工作及承受一定壓力
具備相關工作經驗優先
清潔員
主要職責：
保持貴賓室、洗手間、餐飲區域、後勤區域等地方的衛生整潔
確保所有植物狀況良好
時刻保持清潔用品庫存，並在需要時向上級報告進行補充
執行上級分配的工作
職位要求：
能獨立完成工作及承受一定壓力
具備良好主動性
能處理多項任務
具備相關工作經驗優先
管事員
主要職責：
時刻保持廚房和工作區域整潔
清洗廚房用具、烹飪用具和設備
遵循值班組長和部門廚師的指示，並遵守安全標準和程序
協助廚房收集設備
職位要求：
具備良好主動性
能承受一定壓力
良好的團隊協作能力
To Apply:
請將個人履歷電郵至 hr.mfm@plaza-network.com。 閣下所提供的個人資料，只用作澳門環亞貴賓室評估申請人是否適合擔任所申請的職位，所有資料將受到嚴格保密。
Please submit your detailed resume to hr.mfm@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.
