TFS（The Fashion Square Limited）是全球高端時尚集合品牌，專注於為品味卓越的客戶甄選頂級設計師時裝及限量單品。我們不僅是服裝的提供者，更是生活方式的塑造者。

銷售助理兼職

薪資待遇：MOP 70/小時

工作時間：靈活排班，每日4-8小時

崗位要求：

年齡18歲以上，學歷不限；
溝通能力強，有責任心；
經驗不均。

✔ 彈性工作時間，適合大學生

✔ 表現優異者可轉長期

✔ 國際級品牌培訓

應聘方式：

請發送簡歷至郵箱：hr@tfs.mo

請備注：人名+兼職

名額有限，速速報名！

營運總監

工作職責：

戰略規劃與執行：
- 制定年度、月度銷售目標與預算，並規劃相應的銷售促銷計劃以確保目標達成。
- 深入分析市場動態、競爭對手及消費趨勢，識別增長機會並制定相應行動計畫。
門店營運管理與績效提升：
- 全面監督各門店日常營運，確保服務、視覺陳列等均符合頂級奢侈品標準。
- 管理健康的庫存水平，優化商品組合以匹配市場需求，確保庫存流轉效率。
- 設定並監控關鍵績效指標（銷售額、利潤率、轉化率、客單價、客戶滿意度等），定期進行營運數據分析，並採取有效措施推動業績持續增長。
- 與集團總部保持緊密溝通，優化貨品組合、庫存流轉及訂貨策略。
團隊領導與人才發展：
- 招募、培訓並激勵一支高素質的門店管理及前線銷售團隊，營造追求卓越、協作共進的文化氛圍。
- 建立系統化培訓體系，提升團隊在產品知識、銷售技巧、客戶服務及奢侈品行業禮儀方面的專業水準。
- 實施績效管理，識別並培養高潛力人才，建立穩健的人才梯隊。
高端客戶關係管理 (VIP CRM)：
- 制定深度維護 VIP 客戶的策略，提升高淨值客戶的忠誠度與復購率。
- 親自參與重要客戶的維繫與拓展，處理複雜客戶諮詢與訴求，確保客戶擁有無與倫比的尊享體驗。
行政與法規合規：
- 作為店舖與品牌總部（香港）的橋樑，執行總部方針。
- 確保所有店舖遵守公司的作業程序 (SOP) 和合規要求。

任職要求：

教育背景：本科及以上學歷，市場行銷、工商管理或相關專業優先。
工作經驗： 8年以上高端零售管理行業經驗，其中至少3年專注於奢侈品、高端零售或高端生活方式品牌的多店運營管理經驗，必須在澳門或大中華地區有深厚積累。
商業敏銳度：對奢侈品市場有深刻洞見，能迅速將分析轉化為盈利策略。
卓越領導力：具備出色的團隊激勵、溝通及跨文化管理能力，能夠凝聚並引領多元團隊。
客戶中心思維：深入理解高端客群需求，以工匠精神雕琢服務細節。
結果導向：在高壓環境下，依然具備強大的問題解決能力與達成目標的魄力。
語言能力：流利的粵語或普通話及一般英語口語表達能力，能自如應對多元化的客戶和商業夥伴。
個人特質：形象專業，品位高雅，作風正直，抗壓能力強，對奢侈品行業充滿激情。

如何加入我們？

發送簡歷及申請至：hr@tfs.mo

郵件標題：職位＋您的姓名

全職銷售員

✨ 為什麼選擇加入我們？

薪酬回報更可觀：優厚底薪 + 豐厚無上限佣金 + 激勵獎金 + 獎勵假期
優厚的年終獎金及年終花紅
不只是一個品牌，而是一個世界：接觸各大奢侈品牌及小眾設計師系列，比在單一品牌店學得更廣、視野更開闊
機會更多，良好的晉升機會

✨ 崗位職責

負責店鋪的日常銷售，主動介紹不同品牌的產品特色
協助維持店鋪陳列美觀，管理貨品上架及庫存
透過卓越服務建立顧客忠誠度，培養品牌VIP客戶群

✨ 我們心目中的你

具備1年或以上零售經驗（有服裝、鞋包、飾品或買手店經驗者優先）
熱愛時尚，對潮流趨勢有敏銳觸覺，喜歡研究不同品牌的設計
主動積極，善於溝通，能以流利粵語或普通話服務顧客
具團隊精神，能適應快節奏工作及輪班安排

✨ 申請方法

想將你的時尚熱情變成事業？

請將詳細履歷、近照及期望待遇電郵至：hr@tfs.mo

郵件標題：您的姓名+面試職位

我們會為合適者安排面試，所有資料絕對保密及只作招聘用途。

$10k - 20k, $20k - 30k, $30k - 40k, Admin 行政, Government 政府及公共事業機構, Marketing 市場行銷及傳播, M06BJ

澳門電訊股份有限公司招聘

jobscall Team · October 12, 2026

申請方式

對職位有意者請將個人履歷並註明申請職位電郵至：hr@ctm.com.mo

Interested applicants please send application letter to e-mail address: hr@ctm.com.mo

澳門電訊股份有限公司誠聘以下職位：
CTM invites application to the post of:

澳門電訊股份有限公司

Companhia de Telecomunicações de Macau, S.A.

Analyst Programmer, Business Applications (Ref. 469)

Job Description:

To assist team leader To carry out application/system development and support
To assist in prototype development, GUI and navigation design
Troubleshooting and bug fix on application/system incident/error
To investigate the root cause of system error and seek for solutions
To develop new systems and enhance existing systems based on business requirement
To participate on system design, application development/deployment, implementation etc.
Coordinated with vendor and user for application/system development and implementation
To evaluate application/system performance for improvement
To provide emergency call-out and non-office hour support

Requirements:

Degree holder in Computer Science, Information System or equivalence
Fluency in spoken / written English and Chinese
Proactive, positive thinking and willing to learn new technologies
Knowledge in SDLC, business analysis and system development
Knowledge on application development in Python, Node.js, Java, HTML, JavaScript or C/C++ in Linux or Windows environment
Knowledge in database system with procedural Language (SQL) in Oracle/MySQL

Senior Clerk, Product Management (Ref. 566)

Job Description:

To manage the performance, effectiveness and life cycle of company products via comprehensive and in-depth analysis
To interpret data, information & analysis that support business growth & development
To handle daily operation & regular reports
To handle & take care operation issues

Requirements:

Degree holder in Business or Management
Fluency in spoken/written English and Chinese, fluency in Putonghua is an advantage.
1 to 2 years of experience in commercial sector
Pro-active with good communication skill
Good analytical thinking and organizing skills
Knowledge / concept of inventory management is an advantage
Awareness of CTM products & services is an advantage

Account Manager, Enterprise Solutions (Ref. 248)

Job Description:

To lead and provide guidance to Senior Sales Executive in daily sales activities
To sell and promote all products and services to corporate/business customers
To achieve sales targets, provide value-added solutions to meet customer needs
To build rapport and develop long-term relationship with valued customers and achieve high level of customer satisfaction
Maximizing business opportunities from either existing or new accounts and securing customers from competitors

Requirements:

Degree holder in Business Administration or equivalent
Fluency in spoken/written English and Chinese
Fluency in Putonghua will be advantageous
3 years or above experience at supervisory position in sales area
Technical knowledge in telecom service will be advantageous
Able to develop own customer base
Result-oriented with strong communication skills
Highly independent, self-motivated and enthusiastic
Holder of valid light vehicle driving license

Assistant Engineer, Service Operation Centre (Security Operation Centre Development) (Ref. 620)

Job Description:

Responsible for AI based development
To perform design, development and implementation of AI related applications
To perform functional verification testing and defect fixing
To handle web project/portal management and content update
To perform system administration
To propose innovative ideas to meet the market trend

Requirements:

Degree holder of Computer Science or related IT discipline
Fluency in spoken / written English & Chinese
Experience in developing MVC models and strong at object-oriented techniques
Experience in AI/ML with LLM-based automation skills to enhance operational efficiency, including predictive analysis, anomaly detection and ticket automation
Secure programming mindset with knowledge of OWASP Top 10, secure coding practice
Knowledge of Python, PHP, CSS, HTML, Bootstrap, Javascript, MySQL
Sound knowledge on various Linux and Windows server OS.
Experience in Version Control System such as Git is an advantage
Experience in using Web Application Framework such as Laravel is an advantage
Familiar with iPhone or Android application development is an advantage

Project Manager, Enterprise Solutions (Managed Services) (Ref. 618)

Job Description:

To manage and deliver IT, AV and networking business projects for corporate customers
To conduct presentation of project progress to customers
To manage the relationship between customer and sub-contractor
To implement risk management and preventive action during the process of project delivery
To select potential products and vendors for business development
To work with relevant parties for ensuring successful project delivery

Requirement:

Degree holder in Computer Science or equivalent
Fluency in spoken / written Chinese and English
Knowledge of Putonghua is preferable
Holder of Project Management Professional
3 to 5 years of experience in project management of business solutions
Familiar with network products like router, switches and firewall
Holder of light vehicle driving license
Holder of HCIA / HCIP (WLAN) will be advantageous
Good communication and presentation skills

供電系統工程師，基建及接入 (Ref. 616)

工作範圍：

制定電力系統的發展規劃及優化方案
策劃及安排電力系統風險排查、整改及設備更換工作
制定施工方案、驗收標準，以及編寫技術需求標書及報告
審核外判商提交的技術方案及規範，以及監管其施工質量及進度
深入分析電力故障成因，並提供有效的解決方案
選配電力設備參數，管理零配件庫存
與各相關部門保持良好關係，有需要時協調跨部門項目及工作
籌劃及安排團隊技術培訓、事故演習等工作
管理團隊日常運作，包括定期保養、巡查、維修及裝配電等

職位要求︰

大學畢業，主修機電工程、電力系統工程或相關科目
能操及書寫流利中英文，能操流利普通話為佳
五年或以上大型電力系統或項目工程經驗，電力設備維修保養管理經驗，有電訊業電力管理經驗為佳
熟悉電力設備和電力施工規範
良好的組織及分析能力，具跨部門協作能力為佳
熟悉 AutoCAD 軟件操作
持澳門勞工事務局發出的高級維修電工證
持澳門勞工事務局發出的有效職安卡
持有效的澳門駕駛執照 (汽車及電單車) 及具駕駛經驗

Principal IT Specialist, IT Infrastructure (System Administration) (Ref. 530)

Job Description:

Formulated architectural design for IT Infrastructure
To perform administration and support for IT System, Storage Area Network (SAN) and Networks
To provide L2 support for system incident, error etc.
To manage system and network performance including monitoring and capacity planning
To evaluate IT system and network technologies
To participate in IT projects
To assist on development of IT policy, standard and procedure
To handle incident response, disaster recovery planning and perform drill testing

Requirement:

Degree holder in Computer Science / Computer Information Systems / Network Engineering
Fluency in spoken / written Chinese and English
Holder of MCITP / MSCE / LPIC-1 / RHCE
3 to 5 years experience in administering Windows, Linux & Unix
Sound knowledge on server grade hardware, SAN, network devices, data centre management and Cloud solutions.
Experience in IBM AIX, Redhat, VMware, Hyper-V, or KVM will be an advantage
Sound knowledge on security control, ISO20000, ISO27001, PCI DSS and various application servers will be an advantage
Holder of CCNA or VCP preferable
Good communication and analytical skills

Senior Clerk, Planning & Development (Ref. 613)

Job Description:

To identify market opportunities for new telecom applications/services.
Design service architecture, manage project timelines, resources and risk during implementation
To ensure deliverable meet business / technical requirement
To monitor KPI of live product / services
To conduct data analysis for service enhancement & cost effectiveness
To drive creative solutions aligned with industry trends
Coordinate internal and external functional teams for development

Requirements:

Degree holder in e-Commerce / Management Information System / Computer Science
Fluency in spoken / written English and Chinese
Innovative and pro-active with good organizing skill
Project management, AI or data analysis experience is an advantage
Strong sensitivity to technology changes and trends

Senior Manager, Customer Loyalty & e-Commerce Business (Ref. 611)

Job Description:

To manage and support end-to-end launch of e-Commerce and loyalty programs
To monitor program effectiveness, adjust strategies for actionable improvement
To conduct customer analysis for customer profile identification
To understand the needs of customers for driving e-Commerce conversation rate and loyalty rewarding scheme
To open up, build and maintain good relationship with merchants, business partners and relevant external parties
To work closely with different teams for achieving the business goal of e-Commerce and loyalty

Requirements:

Degree holder in Business / Marketing / Commerce or related discipline
Fluency in both spoken/ written English & Chinese
5 years or more experience in commercial sector with 3 years at supervisory level
Leading experience in deploying customer loyalty and e-Commerce program
Knowledge in online platform UI/UX, e-marketing and up-to-date technology sense
Creative & Innovative to develop strategic plans for e-Commerce and loyalty programs
Good interpersonal skill to deal with stakeholders, merchants/business parties
Strong sense of leadership and responsibility

Manager, Digital Media (Ref. 500)

Job Description:

To develop and implement strategies to increase public awareness of Home Media through various social media platforms and promotional programs
To take care of Home Media services such as content offerings and service features based on customer needs and market demands
Maintain, update, and optimize content information across all CTM channels, ensuring accuracy and relevance from inside out and vice versa
To conduct research on market trends and identify new opportunities to enhance Home Media content portfolio and overall attractiveness
To conduct analysis on content performance metrics, develop insights, and create programs and implement creative marketing initiatives aimed at boosting subscription rates and customer engagement and brand visibility
Gather and integrate customer feedback to continuously improve content offerings and service delivery
Prepare and manage usage reports to evaluate content program effectiveness and identify areas for improvement
To build and maintain good relationships with vendors, content providers, and internal stakeholders to ensure smooth operations and collaboration
To take care negotiation and management of content service agreements for alignment with business goals and company compliance

Requirements:

Degree holder in Marketing / Business / Communications or related discipline
Fluent in spoken/written English and Chinese
Proficiency in Putonghua is an advantage
Three years or more experience in service development planning and management, preferably in the media or telecommunications industry
Strong business acumen with an up-to-date understanding of market trends, consumer behaviour, and competitive landscape
Innovative and proactive in generating ideas and insights to enhance business awareness, development, and operational efficiency
Strong leadership, good interpersonal and communication skills
Strong organization and coordination skill to take care of multiple projects with tight deadline

Principal IT Specialist, IT Infrastructure (Network Administration) (Ref. 288)

Job Description:

To develop and maintain the architectural design for IT systems and network

To perform systems and network performance monitoring and capacity planning
To assist disaster recovery planning and perform drill testing
To perform incident response
Conduct implementation of network changes and upgrades
To perform Cloud and related systems requirements and development
To develop policies, standards and procedures

Requirements:

Degree holder in Computer Science / Computer Information Systems / Network Engineering
Fluency in spoken/written Chinese and English
2 to 4 years of experience in network administration
Experience in LAN/WAN/MAN architecture design, network topology design, data center network design
Experience in firewall, routers, switches, VPN, SDN, SD-WAN, Cloud computing and overlay network technology
Holder of one or more of professional certificates like CCNP, CCIE, HCIP, HCIE is a definite advantage
Sound knowledge on security control, ISO20000, ISO27001, PCI DSS and various application servers will be an advantage
Good communication and analytical skills

Assistant Project Manager, Customer Service Provision (Ref. 606)

Job Description:

To assist Project Manager to define project goals and scope and work for the implementation of projects
To assist Project Manager to oversee the performance of vendor and conduct quality control & evaluation to meet the required standards.
To act as main contact point of the team for comprehensive communication when multiple units are assigned to the same project
To identify and manage potential risks and liabilities of contracts
To keep close contact with cross functional teams to identify and solve problems
To liaise with project stakeholders regarding project details and deliverables
To monitor and keep track of project progress and report to Project Manager
To handle administrative work like preparing budgets and scheduling meetings etc.
To perform other duties assigned by Project Manager in an orderly and efficient manner

Requirements:

Degree holder in Business Management or related discipline
Fluency in spoken / written English & Chinese
Fluency in Putonghua is an advantage
Proficiency in Microsoft Office and project management software.
One year or more of experience related to IT or Voice projects or administrative assistance is an advantage
Proactive with good communication and interpersonal skill
Good organizing skill and strong at work prioritization

Engineer, Data Network Development (Ref. 587)

Job Description:

To take care of IP Network Design and Planning including design of IP network architecture, capacity planning and security planning.
To execute implementation of IP network infrastructure upgrades and expansion
To conduct analysis of network performance, ensuring high availability, and optimizing network performance
To conduct network assessments and audits for identifying areas of improvement and recommend solutions
To participate in the evaluation and selection of IP network equipment and solutions.
To work closely with cross-functional teams for implementation of network security measures.
To keep abreast with industry trends, emerging technologies and best practices of IP networking.
To provide technical support to Network Operation team

Requirement:

Degree holder in Computer Science / Telecommunications or related discipline
Fluency in spoken / written English & Chinese.
Two or more years of experience in designing, implementing and maintaining IP networks
Good knowledge of IP protocols, routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking technologies.
Good understanding of TCP/IP, subnetting and IP addressing.
Knowledge of Cloud and Network virtualization technologies (e.g., SDN, NFV) is a plus
Good project management skills to drive for accomplishment of technical projects
Strong ability to manage multiple priorities
Good communication and problem solving skill
Strong adaptability to work in a fast-paced and dynamic environment.

Engineer, Mobile and Fixed Network Development (Ref. 588)

Job Description:

To take care of the development and design of mobile 5G network and fixed network solutions to meet the evolving needs of latest technologies
To drive innovation of network products and services by conducting research and analysis on emerging technologies, industry trends and business requirement
To develop and implement network service strategies such as service differentiation and bundling, value-added services.
To monitor and analyze service performance metrics, identify areas for improvement and implement optimization measures
To define business requirements, service plans, take care and ensure successful service launch.
To conduct feasibility studies and business case analysis
To keep abreast with industry standards, regulations, and best practices of mobile 5G network and fixed network technologies and solutions.
To provide technical support to Network Operation team

Requirement:

Degree holder in Telecommunications / Electrical Engineering/ Computer Science or related discipline
Fluency in spoken /written English & Chinese
Two or more year of experience in development of telecommunication network
Good knowledge of mobile network technologies including UMTS, LTE and 5G is a plus.
Familiarity with service design and development frameworks and methodologies.
Good project management skills to drive for accomplishment of technical projects
Good analytical skill to assess market needs and identify service opportunities.
Good communication and presentation skills
Strong adaptability to changing technologies and market dynamics, with a focus on continuous learning and skill development.

Technician, Data Network Development (Ref No: 585)

Job Description:

Assisting in the design and development of IP network architectures and solutions
Supporting the implementation and configuration of IP Network equipment such as routers, switches, firewalls, and other network devices
Assisting in the planning and execution of IP network infrastructure upgrades and expansions
Collaborating with network engineers and cross-functional teams to define network requirements and contribute to network planning
Assisting in troubleshooting network issues and conducting root cause analysis
Analyzing network performance monitoring and optimization activities
Assisting in documenting network configurations, processes, and procedures
Keeping abreast with industry standards, emerging technologies and best practices of IP networking
Executing new IP network equipment acceptance and validation

Requirement:

Degree holder in Telecommunications, Electrical Engineering, Computer Science or related discipline
Fluency in spoken / written English & Chinese
General knowledge of IP networking principles, protocols, and technologies
Basic knowledge of routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking
Basic knowledge of TCP/IP and IP addressing
Good communication and good team spirit to collaborate effectively with cross-functional teams
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends

Technician, Mobile and Fixed Network Development (Ref No: 586)

Job Description:

Assisting in the development and deployment of mobile 5G network and fixed network architectures and solutions
Supporting the research and analysis of emerging technologies, industry trends and customer requirements for mobile and fixed network services
Assisting in the implementation of mobile network and fixed network service strategies
Supporting in service integration and delivery
Monitoring and analyzing service performance metrics, identifying areas for improvement
Assisting in the documentation and reporting of service development activities
Keeping abreast with industry standards, regulations, and best practices of mobile and fixed network technologies and solutions

Requirement:

Bachelor holder in Telecommunications / Electrical Engineering / Computer Science or related discipline
Fluency in spoken / written English & Chinese
General understanding of IP network technology and routing protocols (OSPF, BGP)
Good analytical and problem-solving skills to assist in assessing market needs and identifying service opportunities.
Basic project management skills to support service development
General knowledge with mobile network technologies is a definite advantage
Good ability to adapt to new technology in fast speed
Good communication and team spirit
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends

Assistant Service Engineer, Airport O&M (Ref No: 555)

Job Description:

To carry out preventive and corrective maintenance for Airport Systems in the core areas of aviation communication, navigation, surveillance, IT & security.
To ensure all the maintenance works are carried out in accordance to the defined procedures
To coordinate the maintenance related matters with customer's representatives
To provide efficient response to the enquires from both internal and external customers regarding system status
To perform timely update of system maintenance processes

To carry out ad hoc installation works

Requirements:

Degree holder in Electronics / Communications / IT or related engineering disciplines
Fluency in both spoken/written English & Chinese
Mandatory to work on shift basis
Able to work at height
Holder of light vehicle driving license; Holder of heavy vehicle driving license is a definite advantage
1 to 2 years of experience in providing helpdesk services is a definite advantage
Good customer service concept and communication skill
To provide non-office hour support and emergency call-out when necessary

客戶服務主任，零售及中小企銷售發展 (Ref. 10)

工作範圍：

於銷售店內為客戶提供服務及推廣公司產品
收集客戶意見及把客戶諮詢轉為推廣機會
提出建議以改進銷售店運作及業務
支援店內行政工作

職位要求：

中學程度或以上
能操及書寫流利中英文
有客戶服務經驗為佳
良好人際關係及溝通技巧
具基本電腦知識
具電子及資訊產品潮流觸覺

客戶服務主任，聯繫中心運作及管理 (Ref. 282)

工作範圍：

於以專業態度接聽客戶來電及解問查詢，提供高效率的服務
準確瞭解客戶需求並給予適當的解答及指引
運用系統快速查詢相關訊息及資料，為客戶提供所需的產品及服務
以專業及適當態度處理客戶投訴
透過熱線電話推銷公司的產品及服務

職位要求：

中學畢業，大專或以上學歷為佳
能操流利廣東話及普通話
能以英語與客戶對答優先考慮
勤懇，有禮，良好溝通及表達能力
懂電腦文書處理及中文輸入法
具備良好中文書寫能力
輪班工作
具備熱線服務工作經驗 (尤以電訊業)者優先考慮
對智能客服範疇有認知或熟識者優先考慮

客戶服務主任，客戶服務供應 (光纖安裝及保養) (Ref. 401)

工作範圍：

為客戶提供光纖到戶服務包括安裝，維修及保養工作
為客戶提供高速寬頻，固網電話及專線之安裝及維修服務

職位要求：

中學程度或以上
能操流利廣東話，略懂英語及普通話更佳
具２年或以上為客戶提供光纖及寬頻接駁，安裝及維修服務經驗
良好電腦安裝及維修經驗，熟識路由器設定及電腦軟件
具基本工業安全知識
良好客戶服務態度
持輕型私家車或重型電單車駕駛執照

**Applications will be treated in strict confidence and information will be used for recruitment purpose only.

$10k - 20k, $20k - 30k, $30k - 40k, Admin 行政, CS 客戶服務, F＆B 餐飲業, GM 綜合管理, Hotel 酒店業, HR 人力資源, JSCM16R4, Marketing 市場行銷及傳播, M07CJ

公教中心酒店招聘

jobscall Team · October 12, 2026

公教中心酒店 Catholic Centre Hotel

Innovate Your Career

Catholic Centre Opening Soon in Macau!

We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.

Join our unique family and shape your future career with us!

開創您的職業新篇章

澳門公教中心即將啟幕！

歡迎您加入公教中心這個充滿活力的團隊。酒店坐落於澳門繁華核心地段，計劃於2026年即將開業。作為一間三星級酒店，我們致力打造充滿熱情、以服務為導向的團隊，為賓客創造卓越的“五星級”體驗，重新定義酒店服務標準。在這個氛圍積極的環境中探索新機遇，實現您的成長和職業發展。

加入我們的大家庭，一同開創屬於您的職業未來！

Front Office

Front Office Manager / Assistant Front Office Manager

Responsibilities:

a. Front Office Operations Management:

Oversee the daily operations of the front desk, reservations, and guest servicesEnsure smooth check-in and check-out processes, addressing any guest concerns promptly
Monitor and maintain the hotel’s property management system (PMS) and other relevant software
Ensure accurate handling of guest accounts, billing, and cashiering procedures

b. Guest Experience:

Ensure all guests receive a warm welcome and personalized service throughout their stay
Handle guest complaints and resolve issues in a timely and professional manner
Implement strategies to enhance guest satisfaction and loyalty
Maintain a visible presence in the lobby to interact with guests and address their needs
Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest

c. Team Leadership:

Recruit, train, and supervise front office staff, including front desk agents, concierge, and reservations team
Conduct regular performance evaluations and provide coaching and feedback to team members
Create and manage staff schedules to ensure adequate coverage during peak periods
Foster a positive and collaborative work environment

d. Administrative Duties:

Prepare and analyze front office reports, including occupancy, revenue, and guest feedback
Monitor and control front office expenses within the budget
Maintain accurate records of guest interactions, incidents, and special requests
Collaborate with other departments to ensure seamless communication and coordination
Attend and chair all Front Office scheduled meetings as well as meetings called at random by Management
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time

e. Revenue Management:

Maximize room revenue by managing room inventory and implementing upselling strategies
Monitor competitor pricing and market trends to adjust rates and promotions accordingly
Work closely with the sales and marketing team to make bookings and occupancy

f. Compliance and Standards:

Ensure compliance with hotel policies, procedures, and brand standards
Maintain a safe and secure environment for guests and employees
Stay updated on industry trends and best practices to improve front office operations

Requirements:

Minimum 5-8 years of experience in front office operations, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage
High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in hospitality or guest service management are a plus
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in hotel management software (e.g., Cambridge) and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Macau ID holder only

Reception Supervisor

Responsibilities:

Oversee daily front office activities including check-in, check-out, and guest inquiries
Ensure all front desk employees deliver courteous and efficient service according to hotel standards
Handle guest complaints and resolve issues promptly and professionally
Assist in employee scheduling, training, and performance monitoring
Coordinate with other departments to ensure guest needs are met
Monitor room availability and support revenue optimization strategies
Maintain accurate records and reports related to front office operations
Ensure the front desk area is clean, organized, and presentable at all times

Requirements:

Minimum 3 years of experience in front office roles
Strong leadership and communication skills
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Able to handle guest complaints with professionalism and empathy
Good command of spoken and written in English and Chinese
Proficient in Microsoft office suite
Detail-oriented, organized, and able to work under pressure
Willing to work shifts, weekends, and public holidays

Concierge Supervisor

Responsibility:

Lead the concierge team and ensure high-quality service delivery
Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests
Handle guest complaints and provide prompt resolutions
Collaborate closely with Front Office and other departments to enhance guest experience
Train and guide concierge employees to follow hotel standards and procedures
Manage concierge resources and maintain a clean, organized work area
Build and maintain strong relationships with local vendors and travel partners

Requirement:

Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred
Bachelor’s degree in Hospitality Management
Strong knowledge of local attractions, transportation options, and business contacts
Excellent communication skills in English and Chinese
Strong leadership, problem-solving, and customer service skills
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Proficient in Microsoft office suite

Reservation Supervisor

Responsibilities:

Supervise daily reservation operations and ensure accurate data entry in the Property Management System (PMS)
Monitor booking channels and implement strategies to optimize occupancy and revenue
Handle complex booking requests, group reservations, and special arrangements
Train and guide reservation agents to maintain service standards and accuracy
Prepare reservation reports and assist in forecasting occupancy trends
Coordinate with front office and other departments to ensure seamless guest experience
Ensure compliance with hotel policies and local regulations

Requirements:

Minimum 3 years of experience in hotel reservations or related departments
Bachelor’s degree in Hospitality Management
Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Good communication skills in English and Chinese
Strong leadership, problem-solving skills, and attention to detail
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft office suite

Senior Reception Agent / Reception Agent

Responsibilities:

Manage guest arrivals and departures, ensuring accurate check-in/check-out procedures
Handle guest inquiries, reservations, and special requests promptly and professionally
Assist in training and guiding junior reception agents to maintain service quality
Resolve guest issues and escalate complex cases to the Reception Supervisor when necessary
Ensure accurate handling of payments, billing, and cashiering procedures
Maintain a welcoming and professional environment at the reception desk
Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction

Requirements:

1-2 years of experience in front office or reception operations within hospitality
Previous experience in a senior or lead role preferred
Good command of spoken and written in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Proficient in Microsoft office suite

Senior Concierge Agent / Concierge Agent

Responsibilities:

Welcome guests and assist with luggage handling and door services
Arrange transportation, tours, dining reservations, and respond to special requests
Provide accurate information about local attractions, events, and services
Maintain a professional and courteous demeanor at all times
Coordinate with other departments to ensure timely and seamless guest service
Uphold compliance with hotel policies, brand standards, and local regulations

Requirements:

1–2 years in concierge, bell, or guest services within hospitality preferred
Fresh candidates with strong customer service skills may be considered
Diploma or Certificate in Hospitality Management or related field preferred

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities
Knowledge of local attractions, dining, and entertainment options
Ability to handle guest issues professionally and calmly under pressure
Basic Proficiency in Microsoft Office Suite and hotel systems

Reservation Agent

Responsibilities:

Process reservations via phone, email, and online booking platforms
Ensure accurate data entry in the Property Management System (PMS)
Respond promptly to guest inquiries and provide information on rates, availability, and hotel services
Assist with group bookings and special arrangements as required
Coordinate with front office and other departments to ensure smooth guest arrivals
Maintain compliance with hotel policies and service standards

Requirements:

1–2 years in reservations or front office operations within hospitality preferred
Fresh candidates with strong communication skills may be considered
Diploma or Certificate in Hospitality Management or related field preferred
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Proficient in Microsoft office suite

Senior Operator / Operator

Responsibilities:

Answer and transfer internal and external calls accurately to the appropriate department or room
Handle guest messages, wake-up calls, and other phone-related services
Report communication equipment issues and assist with basic troubleshooting
Coordinate with Front Office and other departments to ensure accurate message delivery
Maintain a clean and organized switchboard area
Assist in handling emergency calls and special situations according to hotel procedures

Requirements:

Previous experience in hospitality or customer service is preferred
Familiarity with PABX systems and basic hotel operations
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Proficient in Microsoft office suite

Guest Services

Senior Guest Services Manager / Guest Services Manager

Responsibilities:

Manage guest services team to ensure consistent service standards
Oversee smooth execution of check-in and check-out procedures
Handle guest complaints and special requests with effective solutions
Coordinate with housekeeping, front office, and other departments
Follow up on VIP guest arrangements and personalized services
Monitor daily operations and optimize service workflows
Train, guide, and evaluate front-line staff performance
Participate in planning and implementing guest satisfaction initiatives

Requirements:

5 – 8 years of experience in Guest Services within a 4-star or above hotel in Macau, including over 5 years in a managerial capacity.
Bachelor’s degree in Hospitality Management.
Proficiency in hotel management system and PABX system (Shiji Cambridge and Alcatel Lucent is a plus).
Proficient in Microsoft office suite
Hold relevant certifications in hospitality or guest service management.
Strong communication, coordination, and leadership skills
Familiarity with guest service procedures
Ability to handle emergencies under pressure
Proficient in both Chinese and English.
Detail-oriented with a strong service mindset
Willingness to work shifts and on holidays

Senior Guest Services Officer / Guest Services Officer

Responsibilities:

Answer guest inquiries about hotel services and local attractions
Handle service requests via phone, email, or in person
Assist guests with bookings for transport, dining, or tours
Maintain a clean and professional front desk area
Record and follow up on guest feedback and complaints
Support luggage storage and lost-and-found handling
Coordinate with other departments to fulfill guest needs

Requirements:

Strong communication and customer service skills
Familiarity with basic front desk procedures and systems
Friendly demeanor, professional appearance, and proper etiquette
Ability to stay composed in a fast-paced environment
Basic English proficiency for guest interaction
Willingness to work shifts, nights, and holidays
Prior experience in hospitality or customer service is a plus
Proficient in Microsoft office suite

Food & Beverage

Head Chef

Responsibilities:

Oversee the daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English

Sous Chef

Responsibilities:

Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English

Chef de Partie

Responsibilities:

Plan and prepare a variety of dishes according to menu specifications.
Supervise kitchen staff and delegate tasks effectively.
Ensure food quality, taste, and presentation meet standards.
Train line cooks and kitchen assistants to follow the recipe and standards.
Monitor inventory and order supplies as needed.
Maintain cleanliness and hygiene in all kitchen areas.
Follow hygiene (HACCP) safety regulations and company policies.
Develop new recipes and contribute to menu innovation.
Manage kitchen operations during busy service hours.

Requirements:

High school diploma or equivalent is required.
Proven experience as a Chef or in a similar culinary role.
Strong knowledge of cooking techniques and kitchen equipment.
Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).
Ability to lead and motivate a kitchen team.
Creativity and passion for food presentation and flavor.
Good time management and organizational skills.
Willingness to work flexible hours, in shifts, including weekends and holidays.

Demi Chef

Responsibilities:

Plan and prepare a variety of dishes according to menu specifications.
Supervise kitchen staff and delegate tasks effectively.
Ensure food quality, taste, and presentation meet standards.
Train line cooks and kitchen assistants to follow the recipe and standards.
Monitor inventory and order supplies as needed.
Maintain cleanliness and hygiene in all kitchen areas.
Follow hygiene (HACCP) safety regulations and company policies.
Develop new recipes and contribute to menu innovation.
Manage kitchen operations during busy service hours.

Requirements:

High school diploma or equivalent is required.
Proven experience as a Chef or in a similar culinary role.
Culinary certification or relevant training is preferred.
Relevant certificates in food safety and sanitation (e.g., HACCP) are a plus
Strong knowledge of cooking techniques and kitchen equipment.
Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).
Ability to lead and motivate a kitchen team.
Creativity and passion for food presentation and flavor.
Good time management and organizational skills.

Chef

Responsibilities:

Plan and prepare a variety of dishes according to menu specifications
Supervise kitchen staff and delegate tasks effectively
Ensure food quality, taste, and presentation meet standards
Monitor inventory and order supplies as needed
Maintain cleanliness and hygiene in all kitchen areas
Follow food safety regulations and company policies
Develop new recipes and contribute to menu innovation
Manage kitchen operations during busy service hours

Requirements:

Proven experience as a Chef or in a similar culinary role
Strong knowledge of cooking techniques and kitchen equipment
Familiarity with food safety and hygiene standards
Ability to lead and motivate a kitchen team
Creativity and passion for food presentation and flavor
Good time management and organizational skills
Willingness to work flexible hours, including weekends and holidays
Culinary certification or relevant training is preferred

Chef Assistant

Responsibilities:

Assist in preparing ingredients for cooking
Follow instructions from Chef during food preparation
Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.
Operate basic kitchen equipment safely; Help with plating and presentation of dishes
Comply with food safety and hygiene standards

Requirements:

Basic knowledge of cooking techniques and kitchen operations
Willingness to learn and follow instructions
Ability to work in a fast-paced environment
Good hygiene and cleanliness habits
Team player with a positive attitude
Physical stamina to handle kitchen duties
Flexibility to work shifts, including weekends and holidays
Culinary training or relevant experience is an advantage

Stewarding Supervisor

Responsibilities:

Manage and schedule the entire stewarding team.
Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.
Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.
Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.
Oversee the proper operation and the maintenance of equipment.
Coordinate with the Executive Chef and kitchen department heads to support their operational needs.
Manage waste disposal and recycling programs efficiently.
Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.

Requirements:

Proven experience as a Chief Steward or similar role in a high-volume kitchen.
In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.
Strong leadership and team management abilities.
Excellent organizational and inventory management skills.
Ability to work under pressure in a fast-paced, hot, and humid environment.
Good communication skills to interact effectively with kitchen and purchasing departments.
Basic mechanical knowledge for troubleshooting machines is a plus.
Willingness to work shifts, including weekends and holidays.

Steward

Responsibilities:

Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.
Dispose of waste and recyclables according to established procedures.
Assist with receiving and storing deliveries as needed.
Follow all safety and sanitation protocols (e.g., HACCP).
Support other kitchen staff with basic tasks when required.

Requirements:

Previous experience in hospitality or kitchen operations is preferred
Basic knowledge of hygiene and food safety standards
Ability to work efficiently in a fast-paced environment
Physically fit and able to handle cleaning tasks and equipment
Team-oriented with good communication skills
Willingness to work shifts, including weekends and holidays
Attention to detail and a strong sense of responsibility
Basic understanding of kitchen tools and equipment

Food & Beverage Manager

Responsibilities:

Oversee the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service.
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations.
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes.
Ensure a high level of guest satisfaction by delivering exceptional dining experiences.
Address guest feedback and complaints promptly and professionally.
Collaborate with the culinary team to create and update menus that reflect seasonal ingredients and guest preferences.
Maintain a visible presence in the restaurant to interact with guests and ensure service standards are met.
Recruit, train, and supervise F&B staffs, including culinary team, restaurant managers, servers, bartenders, and banquet staffs.
Conduct regular performance evaluations and provide coaching and feedback to team members.
Create and manage staff schedules to ensure adequate coverage during peak periods.
Foster a positive and collaborative work environment.
Manage department’s budget, including revenue targets and cost control.
Monitor and analyze financial performance, including sales, costs, and profitability.
Implement strategies to maximize revenue and minimize expenses.
Ensure accurate billing and cash handling procedures are followed.
Ensure compliance with local health, safety, and sanitation regulations.
Maintain a clean, organized, and safe restaurant environment. Enforce strict hygiene and safety protocols (e.g., HACCP) to comply with health regulations and company policies.
Stay updated on industry trends and best practices to improve restaurant operations.

Requirements:

Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or management position. Experience working in a hotel or high-volume restaurant environment is highly desirable. Familiarity with Macau’s culinary scene and local ingredients is an advantage.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred.
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong culinary skills and a passion for food innovation
Excellent leadership and team management abilities
Strong organizational and time management skills
Ability to work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Macau ID holder only

Restaurant Manager / Restaurant Supervisor

Responsibility:

Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes

Requirement:

5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage
Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required
Proficient in restaurant management software and Microsoft Office Suite
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in restaurant management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Willingness to work flexible shifts, including weekends and holidays

Senior Restaurant Captain / Restaurant Captain

Job Description:

Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service
Monitor food quality, assist in inventory checks and prevent unnecessary expenses
Address guest feedback and complaints promptly and professionally
Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality
Promote upselling and verify accurate billing procedures
Support the setup and execution of events
Enforce hygiene (HACCP) and safety regulations
Report maintenance issues and conduct routine equipment checks
Perform other operational tasks as required

Job Requirements:

4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable
Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred
Basic financial knowledge (inventory control, cost management, daily reporting)
Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)
Good command of spoken and written Chinese and English

Bartender

Responsibilities:

Mix and serve various alcoholic and non-alcoholic beverages
Greet guests and provide friendly, professional service
Manage bar inventory and conduct regular stock checks
Keep the bar area clean and organized
Recommend drinks and promote sales
Handle customer orders and process payments
Monitor alcohol consumption to ensure guest safety
Assist in preparing garnishes, fruits, and bar snacks

Requirements:

Knowledge of spirits, cocktails, and mixing techniques
Strong communication and customer service skills
Ability to work in a fast-paced environment
Responsible and detail-oriented
Willingness to work shifts and holidays
Bartending certification is a plus
Prior bartending experience preferred

Waiter

Responsibilities:

Greet customers and escort them to their seats
Present menus and answer questions about dishes
Take and accurately record food and drink orders
Serve meals and beverages promptly
Attend to customer needs and requests
Clear tables and reset for the next guests
Handle billing and payment transactions
Coordinate with kitchen and other staff

Requirements:

Strong communication and customer service skills
Ability to work efficiently in a fast-paced environment
Basic knowledge of food service and etiquette
Physical stamina to stand and carry trays for long periods
Attention to detail and hygiene standards
Teamwork and collaboration abilities
Flexibility to work shifts, evenings, and holidays
Prior experience is a plus

Food and Beverage Coordinator:

Responsibilities:

Provide daily administrative support to the F&B management team.
Prepare and maintain reports, meeting minutes, and departmental records.
Handle scheduling, meetings, and appointments for the department.
Coordinate with other departments on operations, events, and promotions.
Monitor attendance, rosters, leave, overtime, and purchasing records.
Ensure compliance with hotel policies, food safety, and hygiene standards.

Requirements:

Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Diploma or Degree in Hospitality Management, Business Administration, or related field.
Minimum 1–2 years of administrative or coordination experience (F&B/hospitality preferred); fresh graduates with strong organizational skills may also be considered.
Good command of spoken and written English and Chinese (Mandarin is an advantage); knowledge of hospitality or POS systems is a plus.

Housekeeping

Executive Housekeeper / Assistant Executive Housekeeper

Responsibilities:

Housekeeping Operations Management
- Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
- Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
- Develop and implement housekeeping procedures and protocols to improve efficiency and qualitied. Monitor and manage inventory of cleaning supplies, linens, and amenities
Team Leadership
- Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel
- Conduct regular performance evaluations and provide coaching and feedback to team members
- Create and manage staff schedules to ensure adequate coverage during peak periods
- Foster a positive and collaborative work environment
- Contribute to overall operational efficiency by performing relevant duties as assigned; meal breaks are well controlled during peak hours
Guest Satisfaction
- Ensure guest rooms and public areas are cleaned and maintained to the highest standards
- Address guest complaints and concerns related to housekeeping promptly and professionally
- Implement strategies to enhance guest satisfaction and loyalty
- Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
Budget and Cost Control
- Prepare and manage the housekeeping department’s budget
- Monitor and control expenses, including labor costs, cleaning supplies, and equipment maintenance
- Identify cost-saving opportunities without compromising quality
Coordination with Other Departments
- Collaborate with the front office, maintenance, and other departments to ensure seamless operations
- Coordinate with the maintenance team to address repair and maintenance issues in guest rooms and public areas
- Work closely with the front office to manage room status and ensure timely room turnover
Compliance and Standards
- Ensure compliance with health, safety, and sanitation regulations
- Maintain a safe and secure environment for guests and employees
- Stay updated on industry trends and best practices to improve housekeeping operations

Requirements:

Minimum 5-8 years of experience in housekeeping management, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage
High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in housekeeping or hospitality management are a plus
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in housekeeping management software and Microsoft Office Suite
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Macau ID holder only

Housekeeping Supervisor

Responsibility:

Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
Develop and implement housekeeping procedures and protocols to improve efficiency and quality
Monitor and manage inventory of cleaning supplies, linens, and amenities

Requirements:

Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.
Bachelor’s degree in Hospitality Management
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English

Linen Room Supervisor

Responsibility:

Supervise, schedule and train linen room staff.
Maintain linen/uniform room organization and conduct regular inspections.
Coordinate with laundry and other departments.
Manage linen/uniform inventory and prepare approved orders.
Inspect all linen/uniforms before issuing and arrange repairs.
Report any damage or losses.
Follow all hotel SOPs and procedures.
Maintain professional grooming standards.
Promote teamwork and positive work behavior.
Perform additional duties as assigned.

Job Requirement:

Minimum 3 years of experience in linen room / laundry operations
Bachelor’s degree in Hospitality Management
Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.
Familiar with textile characteristics and professional laundry standards
Skilled in operating industrial laundry equipment and linen management systems.
Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.
Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.
Flexible schedule availability (including night shifts, weekends, and holidays).
Fluent in Cantonese and Mandarin, with good English communication skills
Able to work under pressure and adapt to shift schedules.

Housekeeping Coordinator

Responsibilities:

Answer calls promptly and professionally, relay messages to relevant staff
Coordinate room status changes between Front Office & Housekeeping
Process lost & found items properly
Submit urgent maintenance requests to Engineering
Prepare daily room attendant assignments and room assignments
Generate and review occupancy reports (OOO/VIP/arrivals/departures)
Manage guest loan items with proper documentation
Follow all hotel SOPs and grooming standards
Demonstrate professional conduct and teamwork
Perform additional duties as assigned by superior

Requirements:

High school diploma or above
With related experience is advance

Senior Room Attendant / Room Attendant

Responsibilities:

Sorts soiled linen / uniforms and forwards to the Laundry.
Maintains the area of responsibility in a clean and orderly manner.
Ensures proper shelving of the clean linen / uniforms.
Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.
Prepares clean linen according to the requisition.
Assists the supervisor in checking inventory.
Performs any other duties as directed by the Linen Room Supervisor.
Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.
Maintains personal grooming as per Hotel’s standard.
Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.

Requirements:

Minimum 1 year of room cleaning experience (hotel experience preferred).
Proficient in standard room cleaning procedures.
Proper use of various cleaning equipment and chemicals.
Proper handling of lost-and-found items.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.

Public Area Attendant

Responsibilities:

Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.
Ensures equipment is well-maintained and reports defects to supervisors.
Follows hotel safety, emergency, and pest control procedures.
Handles lost-and-found items promptly.
Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.
Performs additional duties as assigned and promotes teamwork.

Requirements:

Able to identify cleaning requirements for different materials.
Capable of prolonged standing work.
Diligent and detail-oriented, able to complete tasks independently.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.

Seamstress

Responsibilities:

Professionally alter/repair uniforms, drapes and linens to hotel standards.
Maintain an organized inventory of sewing supplies.
Ensure equipment and work area remain clean and functional.
Complete assigned tasks from Linen Room Supervisor.
Strictly follow all hotel and departmental procedures.
Maintain proper personal appearance standards.
Exhibit professional conduct and teamwork.

Requirements:

Prior experience in tailoring or related work is preferred.
Familiarity with various fabrics and sewing techniques.
Detail-oriented, responsible, and able to work independently.
Good time management skills.
Able to adapt to hotel working environment and shift schedules.
Basic communication skills and a strong sense of teamwork.
Able to work under pressure and adapt to shift schedules.

Safety Assurance

Safety Assurance Team Leader

Responsibility:

Supervisor all security operations, including surveillance systems, access control, and patrol
Respond promptly to security incidents, emergencies, and guest complaints
Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel
Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service

Requirements:

Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry
Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus
Possession of First Aid and CPR certification is an advantage
Excellent communication and interpersonal abilities
Proficiency in using security systems and technology
Ability to remain calm and make quick decisions under pressure
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

Safety Supervisor

Responsibilities:

Develop and implement hotel security policies and emergency plans

Supervise daily duties and shift schedules of security staff
Conduct safety training to enhance staff awareness
Handle emergencies and report to management promptly
Regularly inspect surveillance systems, fire equipment, and evacuation routes
Maintain effective communication with police, fire departments, and other external agencies
Plan and execute security measures for major hotel events
Prepare security reports and recommend improvements

Requirements:

Minimum 3 years of experience in hotel or property security management
Familiarity with security systems, fire equipment, and emergency procedures
Strong organizational, coordination, and leadership skills
Ability to handle emergencies and make quick decisions independently
Excellent communication skills and customer service mindset
Willingness to work shifts and on holidays
Security certification or relevant professional license preferred

Senior General Services Attendant / General Services Attendant

Responsibilities:

Patrol all hotel areas to ensure safety and eliminate hazards

Handle security-related issues for guests and staff
Monitor surveillance systems and report irregularities promptly
Assist in managing emergencies and unexpected incidents
Control access at entrances and exits for people and vehicles
Support fire drills and safety training activities
Maintain order in public areas and prevent disputes or disturbances
Keep duty logs and report work status to supervisors

Requirements:

Prior experience in hotel or property security is preferred

Physically fit and able to work shifts, including night shifts
Good observation skills and ability to respond to emergencies
Responsible and detail-oriented work ethic
Basic communication skills and customer service awareness
Familiarity with security equipment and procedures is a plus
Basic Security Training Course certification is preferred

Estate

Assistant Estate Manager

Responsibilities:

Facilities Management:
- Oversee day-to-day operations of estate facilities, including buildings, utilities, and grounds.
- Ensure preventive and corrective maintenance schedules are implemented effectively.
Budget & Cost Control:
- Prepare and manage annual facilities budget.
- Monitor expenses and identify cost-saving opportunities without compromising quality.
Compliance & Safety:
- Ensure compliance with local regulations, health and safety standards, and environmental requirements.
- Conduct regular inspections and risk assessments to maintain a safe environment.
Vendor & Contractor Management:
- Source, negotiate, and manage contracts with service providers and contractors.
- Monitor performance and ensure service level agreements are met.
Team Leadership:
- Supervise and develop employees, ensuring high performance and adherence to standards.
- Provide training and guidance on operational procedures and safety protocols.
Project Management:
- Plan and oversee renovation, repair, and improvement projects.

Requirements:

Bachelor’s degree in Facilities Management, Engineering, Property Management, or related field.
Minimum 8 years of experience in facilities or estate management.
Strong knowledge of building systems, maintenance practices, and safety regulations.
Excellent leadership, communication, and organizational skills.
Problem-solving and decision-making ability.
Budgeting and financial management skills.
Strong negotiation and vendor management capabilities.
Ability to work under pressure and handle multiple priorities.
Proficiency in MS Office and facilities management software.
Macau Electrical Technician Certifications is preferred.

Estate Team Leader

Responsibilities:

Oversee the installation, operation, and maintenance of all property systems and equipment.
Assist the Department Head in developing maintenance plans for mechanical, electrical, and plumbing (MEP) systems and designing solutions for existing issues.
Conduct regular inspections of MEP systems to ensure compliance with building codes and standards.
Perform regular maintenance to ensure optimal functioning of equipment.
Assist in procurement requests for engineering materials, monitor inventory usage, and coordinate with suppliers and effective material control.
Maintain accurate records and documentation for engineering operations.
Stay up to date with the latest industry regulations and best practices.
Perform other tasks assigned by Department Head.

Requirements:

Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field.
Minimum 6 years of relevant experience in coordinating MEP services.
Familiar with MEP or Hotel Services requirements and standards.
Self-motivated and can work independently and have sound problem-solving skills.
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel.
Good command of both spoken and written Chinese and English.
Excellent interpersonal and communication skills.
Willingness to work shifts and on holidays.
Immediately available is preferable.

Duty Engineer

Responsibilities:

Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties
Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems
Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met
Perform regular maintenance to ensure optimal functioning of equipment
Stay up to date with the latest industry regulations and best practices
Perform other tasks assigned by Manager

Requirements:

Minimum 2 years of relevant experience on coordination of MEP services
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable

Engineer / Technician

Responsibilities:

Conduct routine inspections and maintenance of hotel equipment.
Handle repair requests in guest rooms and public areas, ensure all are tracked, and completed.
Monitor the operation of Plumbing and Electrical systems. (For Engineer - MEP)
Perform carpentry and painting tasks in the hotel, including furniture repair and surface finishing. (For Engineer - Carpenter)
Assist in scheduled service and preventive maintenance.
Maintain repair logs and report irregularities.
Ensure all engineering operations comply with safety standards.
Provide technical support for hotel events or emergencies.
Coordinate with other departments to resolve facility-related issues.

Requirements:

Minimum 1 years of relevant experience.
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable

Operations

Coordination Team Leader

Responsibilities:

Assist the Director of Operations or department heads in organizing daily operations
Follow up on interdepartmental coordination to ensure effective communication and execution
Compile and analyze operational data, providing reports and improvement suggestions
Monitor departmental workflows to ensure compliance with hotel standards
Address guest or staff operational concerns and propose solutions
Support training and administrative tasks such as scheduling and documentation
Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred
Minimum 2 years of experience in hotel or related industry operations coordination
Familiar with basic workflows of hotel departments
Good communication skills in English and Chinese
Strong organizational, analytical, and problem-solving skills
Proficient in office software and report preparation (e.g., Excel, PowerPoint)
Responsible, detail-oriented, and a good team player
Able to work shifts and adapt to a fast-paced environment

Coordination Officer

Responsibilities:

Assist Coordination Team Leader or department heads in organizing daily operational tasks
Follow up on interdepartmental coordination to ensure effective communication and execution
Compile and analyze operational data, providing reports and improvement suggestions
Monitor departmental workflows to ensure compliance with hotel standards
Address guest or staff operational concerns and propose solutions
Support training and administrative tasks such as scheduling and documentation
Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred
Minimum 2 years of experience in hotel or related industry operations coordination
Familiar with basic workflows of hotel departments
Good communication skills in English and Chinese
Strong organizational, analytical, and problem-solving skills
Proficient in office software and report preparation (e.g., Excel, PowerPoint)
Responsible, detail-oriented, and a good team player
Able to work shifts and adapt to a fast-paced environment

Sales & Marketing

Marketing Manager / Assistant Marketing Manager

Responsibilities:

Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives
Create annual marketing plans, including specific goals and budgets
Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences
Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions
Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives
Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities
Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests
Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty
Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence
Proofread all marketing collaterals before publishment to ensure accuracy and consistency

Requirements:

Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry
Bachelor’s degree in Business, Marketing, or a related field
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Macau ID holder only
Candidates with less experien

Sales Manager / Assistant Sales Manager

Responsibilities:

Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets
Explore, identify, and develop new opportunities
Perform sales activities to meet corporate objectives
Ensure completeness and validity of customer orders, and coordinate with various departments
Monitor and evaluate sales activities to achieve desired business goals
Service new and existing clients
Conduct market research to monitor industry trends and competitor activities
Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement
Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events
Establish strong relationships with key clients, negotiate and prepare contracts
Perform other tasks assigned by the Senior Sales Manager
Proofread all sales collaterals before publishment to ensure accuracy and consistency

Requirements:

Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Macau ID holder only
Candidates with less experience will be considered for the position of Assistant Sales Manager

Senior Marketing Officer

Responsibilities:

Execute digital marketing initiatives, including website development and maintenance, search engine optimization (SEO), social media engagement, and online advertising
Design and produce marketing collateral, promotional materials, and visual content in line with brand guidelines.
Conduct market research, coordinate promotional activities, and assist in managing marketing projects
Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirements:

Bachelor's degree in Marketing, Communications, or a related field
Minimum 3 years in marketing, digital, or related fields; hospitality or digital advertising experience preferred
Experience in executing marketing campaigns
Proficient in digital marketing tools, social media platforms, and graphic design
Good command of written and verbal communication in Chinese and English

Sales Executive

Responsibility:

Handle all sales-related documentation, activities and reports
Manage accounts and maintain client relationships
Assist in sales strategy planning and perform market and competitor analysis
Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirement:

Minimum 1 year of sales experience, preferably in hospitality
Diploma in Hospitality Management, Business Administration or a related field

Finance

Finance Supervisor - Account Payable & Costing

Responsibilities:

Assist superiors in daily tasks focused on account payable and costing;
Ensure all inventory items have unit cost and be classified in its proper category;
Ensure accuracy of Restaurant, Staff Canteen transfer F&B items from inventory/warehouse;
Ensure accuracy of Housekeeping, Rooms and Engineering transfer items from inventory/warehouse;
Conduct inventory spot checking in warehouse, Restaurant & Staff Canteen to ensure all items are maintained and matched with the system balance;
Participate in month end stock taking and assist Auditor for annual stock taking;
Prepare stock take variance report and investigate the reasons;
Process, verify and update invoices, debit and credit notes, payment vouchers and receipts;
Reconciliation of vendor statement against system statement accounts;
Lead AP processing;
Work closely with vendors and internal departments to ensure all documents are in order for payment processing and issues, queries and disputes are resolved in a timely manner;
Prepare necessary information/ breakdown/ schedules/ reports requested by superior or auditor;
Other duties or ad-hoc tasks assigned by superiors;

Requirements:

Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Minimum 3 years of experience in Accounting / Finance, preferably in the hospitality industry
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.
Macau ID holder only

Finance Supervisor - Account Receivable & Income Audit

Responsibility:

Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;
Prepare journals, daily operating report and reconciliation;
Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;
Prepare daily report reflecting total sales and submitted to Financial Controller & Management;
Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.
Verify and update invoices, debit and credit notes, vouchers and receipts to guests;
Reconciliation of receivable statement against system statement accounts;
Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;
Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;
Ensure that vouchers are presented in numerical sequence and are properly accounted for;
Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor
Other duties or ad-hoc tasks assigned by superiors;

Requirement:

Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.

Finance Assistant - Account Receivable & Income Audit

Responsibility:

Process invoices, debit and credit notes, vouchers and receipts to guests;
Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;
Sort out, filing, archiving relevant AR & Income audit supporting documents;
Audit and trace the bank records for accuracy of cash/bank receipt;
Act as cashier substitute when necessary.
Other duties or ad-hoc tasks assigned by superiors;

Requirement:

Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduate is welcome
Software: Words, Excel, Powerpoint, SageX3.
Ability to meet deadline
Detail-oriented team player with financial analytical skills

Finance Assistant - Account Payable & Costing

Responsibility:

Prepare payment vouchers, cheque, remittance;
Ensure regular payment are handled on times;
Sort out, filing, archiving relevant AP & Costing supporting documents;
Participate in month end stock taking and assist Auditor for annual stock taking;
Messenger for banks, supplier and government departments etc;
Other duties or ad-hoc tasks assigned by superiors;

Requirement:

Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduates are welcome
Software: Word, Excel, PowerPoint, SageX3
Ability to meet deadline
Detail-oriented team player with financial analytical skills

Purchasing Supervisor

Responsibilities:

Assist to establish and implement purchasing department policies & procedures
Advise superior on ways to improve effectiveness and efficiency of Purchasing department
Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors
Research potential vendors, compare and evaluate offers from suppliers
Negotiate contract terms for agreement and pricing
Track orders and ensure timely delivery
Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products
Other duties or ad-hoc tasks assigned by superiors

Requirements:

Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
Macau ID holder only

Senior Receiving Assistant

Responsibilities:

Verify all deliveries against corresponding Purchase Orders (POs) for accuracy in items, quantities, and pricing.
Inspect the quantity, quality, and expiry dates of all received goods; reject non-compliant items and follow established procedures for returns or exchanges.
Accurately update the hotel's inventory management system (Sage X3) immediately upon receipt of goods.
Actively support periodic stock counts, assist in variance analysis, and contribute to reporting.
Facilitate the process for supplier returns or exchanges as required.
Assist the Purchasing Manager in sourcing potential suppliers and in the preparation of purchasing documents (e.g., POs).
Perform other duties or ad-hoc tasks as assigned by superiors

Requirement:

High school graduate or above.
Minimum of 1 year of experience in a receiving or related role within the hospitality industry.
Strong attention to detail and commitment to accuracy in documentation and inventory records.
Good organizational and time-management skills to handle the flow of daily deliveries.
Effective communication and interpersonal skills for coordinating with suppliers and internal departments.
Basic problem-solving skills to address discrepancies and non-conforming deliveries.
Certification in inventory management or related field is an advantage.
Must be a Macau ID holder

Warehouse Assistant

Responsibility:

Conduct monthly full counts & daily spot checks;
Investigate variances and implement corrective actions;
Monitor temperature logs for cold room (e.g. -18C to 4C);
Update stock movements in Sage X3 System;
Identify slow-moving items for utilization;
Minimize spoilage or obsolescence losses;
Organize storage by category (food/beverage/cleaning zones);
Enforce First-In-First-Out (FIFO) policy;
Distribute requested items to user departments;

Requirement:

High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint

General Cashier

Responsibility:

Responsible for cash management of hotel;
Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;
Responsible for cash paperwork processing and making statements;
Assist the hotel finance department with daily affairs and operations.
Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;
Manage, train and guide departmental cashiers on proper cash handling and reporting standards;

Requirement:

Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Proficient in Microsoft Office Suite and Infrasys POS
Flexible with rotating shift schedules

Cashier

Responsibilities:

Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.

Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).
Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).
Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.
Clean and organize the checkout counter work area, ensuring a tidy and professional environment.
Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.
Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.

Requirements:

High school graduate or above.
Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).
Must be willing and able to work in shifts (including nights, weekends, and holidays).

Information Technology

Information Technology Manager / Assistant Information Technology Manager

Responsibilities:

Infrastructure Design & Management:
Plan and deploy robust network infrastructure, including structured cabling (Cat6A/fiber), Wi-Fi, firewalls, and VLAN segmentation
Manage on-premises/cloud servers, NAS storage, and virtualization solutions to optimize resource utilization
Oversee the phased implementation of IT systems, including Active Directory, file servers, and applications (e.g., PMS, POS, Finance System, HRMS)
Cybersecurity & Compliance:
Implement multi-layered security measures: firewalls, intrusion detection, NAC/RADIUS integration, and endpoint protection
Ensure compliance and other regulations; develop incident response and disaster recovery plans
Conduct regular audits and system updates
Vendor & Project Coordination:
Manage supplier solutions for hardware, software, and professional services (e.g., FortiGate, Veeam, Active Directory, NPS-Radius, Microsoft Exchange and Office 365 etc)
Lead ELV system improvements, including CCTV redundancy and network isolation
Collaborate with finance, operations, and suppliers to ensure timely project delivery within budget
Team & User Support:
Manage end-user devices (desktops, laptops, printers) and unified endpoint management tools
Provide technical guidance to staff, resolve IT issues, and maintain system documentation
Lead a small IT team
Other duties or ad-hoc tasks assigned by superiors

Requirements:

Degree or diploma in Computer Science, Information Technology, or a related field
Minimum 5-8 years of IT management experience, preferably 3 years in managerial level in hospitality or multi-functional environments
Proven expertise in network design (Huawei/H3C), Windows Server, SQL, and virtualization (VMware)
Relevant certifications (e.g., HCIP, CCNA, MCSE, ITIL) are an advantage
Experience with automation and scripting (e.g., PowerShell, Python)
Knowledge of database management systems (e.g., SQL Server, MYSQL)
Strong problem-solving skills, analytical abilities, ability to thrive under pressure during system rollouts and hotel openings
Good command of spoken and written Chinese and English
Macau ID holder only
Candidates with less qualifications and experiences will be considered for the position of Assistant IT Manager

Information Technology Team Leader

Responsibilities:

Manage the technical support team to ensure smooth daily IT support operations.
Develop and optimize technical support processes and standards to enhance service quality and efficiency.
Assign and track team tasks to ensure timely issue resolution.
Provide second-level technical support for complex technical problems.
Prepare technical documentation, user manuals, and training materials.
Assist in system maintenance and updates.
Coordinate with other departments to ensure IT services meet business needs.

Requirements:

Bachelor’s degree or above in Computer Science, Information Technology, or related field.
At least 5 years of IT support experience, with 2+ years in a team leadership role.
Proficient in Windows/Linux operating systems, networking fundamentals, and common enterprise applications.
Strong team management and cross-departmental communication skills.
Ability to write technical reports and process documentation.
Microsoft or networking certifications preferred.
ITIL Foundation or related certification preferred.

Human Resources

Human Resources Manager / Assistant Human Resources Manager

Responsibilities:

Provide administrative support to HR, including but not limited to:
- Managing employee records and databases
- Coordinating new hire orientations and employee onboarding
- Processing employee paperwork and benefits
- Maintaining confidentiality and handling sensitive HR matters
Assist in the recruitment process, including but not limited to:
- Posting job advertisements and managing job applications
- Coordinating interviews and assessments
- Conducting background checks and reference checks
Develop and implement employee engagement initiatives, including but not limited to:
- Organizing employee events and activities
- Conducting employee surveys and focus groups
- Developing internal communications and company newsletters
Ensure compliance with labor laws and regulations, including but not limited to:
- Managing staff's compensation claims and return-to-work programs
- Conducting workplace investigations and disciplinary actions
- Maintaining accurate records of employee attendance and leave
Assist in the development and implementation of HR policies and procedures
Perform other HR-related tasks as required

Requirements:

Minimum 5-8 years of experience in HR, 3 years experience in managerial role, preferably in the hospitality industry
Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field
Proficiency in Microsoft Office and HR software
Excellent organizational skills
Ability to maintain confidentiality and handle sensitive HR matters
Knowledge of labor laws and regulations in Macau
Strong interpersonal abilities and communication skills
Good command of spoken and written Chinese and English

Senior Human Resources Officer / Human Resources Officer

Responsibilities:

Provide administrative support to HR, including but not limited to:
- Managing employee records and databases
- Coordinating new hire orientations and employee onboarding
- Processing employee paperwork and benefits
- Maintaining confidentiality and handling sensitive HR matters
Assist in the recruitment process, including but not limited to:
- Posting job advertisements and managing job applications
- Coordinating interviews and assessments
- Conducting background checks and reference checks
Develop and implement employee engagement initiatives, including but not limited to:
- Organizing employee events and activities
- Conducting employee surveys and focus groups
- Developing internal communications and company newsletters
Ensure compliance with labor laws and regulations, including but not limited to:
- Managing staff's compensation claims and return-to-work programs
- Conducting workplace investigations and disciplinary actions
- Maintaining accurate records of employee attendance and leave
Assist in the development and implementation of HR policies and procedures
Perform other HR-related tasks as required

Requirements:

Minimum 3-5 years of experience in HR, preferably in the hospitality industry
Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field
Proficiency in Microsoft Office and HR software
Excellent organizational skills
Ability to maintain confidentiality and handle sensitive HR matters
Knowledge of labor laws and regulations in Macau
Strong interpersonal abilities and communication skills
Good command of spoken and written Chinese and English

Human Resources Assistant

Responsibilities:

Assist in the recruitment process by posting job advertisements, screening resumes, and scheduling interviews
Communicate with candidates throughout the hiring process
Coordinate onboarding activities for new hires, including preparing orientation materials and conducting orientation sessions
Ensure all new employee paperwork is completed and processed
Maintain and update employee records in the HR database, ensuring accuracy and confidentiality
Assist with the preparation of HR reports and metrics
Support the coordination of training sessions and employee development programs
Assist in tracking employee training and development activities
Help ensure compliance with labor laws and company policies
Assist in the implementation of HR policies and procedures
Provide general administrative support to the HR team, including filing, data entry, and responding to employee inquiries
Assist in organizing HR events and employee engagement activities
Good command of spoken and written Chinese and English
Macau ID holder only

Requirements:

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
Knowledge of HR principles and practices is an advantage
Strong organizational and time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite and HR software
Ability to maintain confidentiality and handle sensitive information

Executive Office

Assistant to General Manager

Responsibilities:

Assist the General Manager in daily operations and strategic planning
Manage the General Manager's calendar, scheduling meetings, appointments, and travel arrangements
Prepare reports, presentations, and correspondence as needed
Facilitate communication and collaboration with other departments to ensure seamless operations
Attend meetings, take minutes, and follow up on action items
Support budget preparation and financial reporting
Coordinate special projects and initiatives as directed by the General Manager
Maintain and organize files and records for easy access and reference
Handle guest inquiries and concerns, ensuring prompt resolution

Requirements:

Minimum 5 years of experience in an administrative or assistant to executives role, preferably in the hospitality industry
Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field
Exceptional organizational and time management skills, with a keen eye for detail
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and hotel management software
Ability to multitask, prioritize effectively, and thrive in a fast-paced environment
Discretion and integrity in handling confidential information and sensitive matters
A proactive approach to problem-solving and a commitment to excellence
Ability to work independently and as part of a team
Knowledge of hospitality operations and industry trends is an advantage
Strong interpersonal abilities and diplomatic communication skills
Good command of spoken and written Chinese and English

Secretary

Responsibilities:

Provide high-level administrative support to the General Manager
Manage the General Manager's calendar, schedule appointments, meetings, travel arrangements and itineraries with precision
Prepare and organize reports, presentations, and documents for meetings
Conduct research, compile data, and produce insightful analyses to support decision-making processes
Anticipate the needs of the General Manager and proactively address them to enhance efficiency and effectiveness
Handle correspondence, including emails, phone calls, and letters, ensuring timely response
Examine, verify, and organize a variety of records and reports including budget documents, invoices, and regulatory reports
Attend meetings, take minutes, and follow up on action items
Facilitate communication and collaboration with other departments to ensure seamless operations
Develop and maintain strong relationships with internal and external parties
Maintain and organize files and records for easy access and reference
Maintain confidentiality and discretion in handling sensitive information and matters
Perform other administrative tasks as required

Requirements:

Minimum 5 years of experience in a secretarial or administrative role supporting executives, preferably in the hospitality industry
Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field
Exceptional organizational and time management skills, with a keen eye for detail
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and executive support software
Ability to multitask, prioritize effectively, and thrive in a fast-paced environment
Discretion and integrity in handling confidential information and sensitive matters
A proactive approach to problem-solving and a commitment to excellence
Ability to work independently and as part of a team
Knowledge of hospitality operations and industry trends is an advantage
Strong interpersonal abilities and diplomatic communication skills
Good command of spoken and written Chinese and English

Senior Executive Office Officer / Executive Office Officer

Responsibilities:

Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.
Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.
Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.
Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.
Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.
Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.
Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.

Requirements:

Bachelor’s degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in an executive support role or similar position.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
Demonstrated ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and attention to detail.
Experience in project management and familiarity with project management tools.
Knowledge of corporate governance and compliance standards.
Previous experience in a leadership role is a plus.
Good command of spoken and written Chinese and English

Applicatiopn:

Please submit your detailed resume to recruitment@cchotel.com.mo

$10k - 20k, $20k - 30k, $30k - 40k, F＆B 餐飲業, Freelance 兼職, JSCMPT1, Marketing 市場行銷及傳播, Admin 行政, M07BJ

mFood 澳門招聘

jobscall Team · October 12, 2026

mFood 作為澳門優質的本地生活服務平臺，我們專注於本地數字化生活圈，推動澳門智慧城市發展，重新定義城市生活，讓生活更便利，更美好。憑藉優秀的海內外人才和科技創新能力，未來我們也會持續不斷為用戶提供更多的服務，為澳門人的美好生活不斷努力。

網址：http://www.mfood.com.mo/

商業拓展經理 (本地生活與團購)

綜合月薪： MOP 20,000+ / 月（豐厚底薪 + 無上限業績提成）

崗位職責 (Key Responsibilities)：

商圈拓展與合作：開拓澳門各大商圈，主動跟商戶進行洽談合作，跟進合作簽約及流程上線跟進。
整合營銷：整合平台與商圈資源，為商戶定制方案、促銷活動及綜合營銷解決方案，助力商家提升交易額。
數據驅動與深度營運：定期覆盤商戶營運數據，精準優化推廣策略；為商戶提供系統化的營運培訓，打造長期穩定、高黏性的客戶合作關係。
體驗優化與客情維護：高效協調並解決商戶及用戶的營運痛點與訴求，持續提升商戶合作滿意度與消費者口碑。

任職要求 (Requirements)：

具備客情維護能力及目標導向，善於將客戶需求轉化為商業合作。
思維敏捷、具備良好的應變能力，敢於嘗試新的營銷玩法與商業模式。
有耐心、勤奮
具備優秀的團隊合作精神，認同公司文化，維護品牌形象，樂於激勵夥伴共同成長。

薪酬福利 (Compensation & Benefits)：

待遇：業績上不封頂，能者多得！

有意者請將個人履歷及要求待遇電郵至：admin@mfood.com.mo

行政人事專員

崗位職責：

負責公司員工考勤統計及薪酬計算；
負責辦公空間日常維護及管理；
負責公司固定資產及辦公耗材採購、發放、管理；
負責辦公空間的租金、水電、物業費等相關費用申請、繳納；
負責員工社保、職業稅的申辦；
負責公司員工生日會、團建活動等其他員工集體活動的組織與安排；
協助日常人員招聘、員工關係管理、花名冊更新等；
協助上司完成其他行政人事相關事務。

任職要求：

大專及以上學歷，行政管理、人力資源管理等相關專業優先；
三年以上行政人事相關工作經驗；
熟悉辦公軟件，尤其Excel函數應用，對數據敏感；
性格開朗，責任心強，服務意識強，具備良好的溝通協調能力。

有意者請將個人履歷及要求待遇電郵至：admin@mfood.com.mo

業務經理 Account Manager

工作職責：

拜訪潛力商家，提供運營策略，與商戶洽談合作並完成簽約，跟進上線；
滿足商家基本需求，為商家提供優質服務；
為商家營業增長做出策略建議，提升商戶營業額；
關注商家經營情況，維持留存；
及時處理商家的問題與投訴，跟進解決進度，提升多方滿意度;
完成公司安排的各項業績，協助拓展市場；

任職要求：

大學以上學歷，市場營銷、企業管理、工商管理等相關專業畢業
具有一年以上從事營銷管理工作的經驗（具有數碼營銷、市場推廣經驗優先）
人際溝通能力強，善於整合內外部資源促成合作，勤奮並擁有強學習能力，善於分享；
積極主動且具有一定抗壓能力，有較強的市場開拓和銷售能力，有責任心；
認同公司文化與價值觀，注重維護公司形象。

工作地點：澳門

薪資：底薪+佣金（面議）

有意者請將個人履歷及要求待遇電郵至：admin@mfood.com.mo

市場部 - 品牌合作經理 Marketing - Brand Partnership Manager

職責：

開拓潛力的商業夥伴並探索品牌合作機會，能獨立完成製作營銷策略及方案輸出
對商務及品牌合作的進度持續反饋，確保執行結果符合預期，并對後續合作開展提供優化建議
結合品牌發展策略，確立品牌定位與價值觀符合公司業務目標和市場需求
了解目標受眾和消費者需求並分析數據和趨勢，為品牌策略提供支持和改進方向
負責管理及確保品牌形象，增強消費者對於品牌的認知度和忠誠度
和研發團隊合作，依據公司業務目標及市場需求協助調整功能及開發

任職要求：

2 年以上品牌合作或相關工作經驗
熟悉擅長市場營銷品牌策劃，具行業資源優先考慮
具良好的溝通表達能力，資源拓展及談判能力
責任心強，能承受一定工作壓力和強度
需具備出色的撰寫文案能力及維新思維

語言：粵語，英語，國語

市場策劃專員 Marketing Executive

職責：

協助銷售團隊進行行銷活動專案的策劃和實施方案
制定方案及并有計劃地與政府、銀行、及其他機構等進行接洽與營銷
負責品牌新聞、公關活動、品牌合作的策劃、線上、線下的推廣項目推進；
跟據指引協助與外部的合作，進行接洽媒體購買和投放包括傳統媒體及新媒體
根據公司行銷策略撰寫相關宣傳資料及傳播文案
負責社交媒體帳號的管理和維護及統計工具分析推廣效果以制定推廣計畫，提升品牌曝光

任職要求：

大專以上學歷，主修行銷、傳播、公共關係或具相關工作經驗優先考慮
市場觸覺敏銳、責任感強、注重細節、和良好的人際溝通能力
熟悉各大社交媒體平臺的使用 (Facebook、instagram、小紅書、抖音等)及數位廣告投放等工具
需具備出色的撰寫文案能力及維新思維
熟練使用 Microsoft Office，能使用設計軟件者優先考慮

語言：粵語，英語，國語

申請方式：

對以上職位有意者可將 CV 電郵至：admin@mfood.com.mo

葡國餐廳廚師

拿玻里比薩廚師 Macau chef

薪資： 20k-30k

工作職責：

製作傳統拿玻里比薩，包括準備生麵團、醬料和配料。
操作和維護木炭或燃氣烤爐。
確保所有比薩的質量和一致性。
維護清潔和衛生的工作環境。
與團隊成員合作，確保店鋪的高效運作。

職位要求：

至少有 2 年以上的比薩製作經驗，尤其是拿玻里比薩。
對食品安全和衛生有基本的了解。
能夠在快節奏的環境中工作，並對細節有出色的注意力。
能夠提供一致且高質量的產品。

加分項目：

在義大利或認證的烹飪學校接受過正式的烹飪訓練。
熱愛傳統義大利烹飪和烘焙。

申請方式：

對以上職位有意者可將 CV 電郵至：hr@mfood.mo

麵包甜品烘焙師

薪資： 20k-30k

工作職責：

準備和烘焙各種麵包和甜品，包括但不限於：日式麵包、法式長棍麵包、甜甜圈、蛋糕等。
確保所有產品的質量和一致性。
維護清潔和衛生的工作環境。
與團隊成員合作，確保店鋪的高效運作。

職位要求：

至少有 2 年以上的烘焙經驗，尤其是日式和西式烘焙。
對食品安全和衛生的知識。
能夠在快節奏的環境中工作，並對細節有出色的注意力。
能夠提供一致且高質量的產品。

加分項目：

有烘焙或糕點相關專業證書或學位。
對新烘焙技術和趨勢有熱忱的追求和學習。
有領導經驗或團隊合作經驗。

申請方式：

對以上職位有意者可將 CV 電郵至：hr@mfood.mo

商超業務拓展經理

薪資待遇：30-50K，優秀管理者可面議

崗位職責：

根據公司整體發展規劃，完成新店拓展任務；
根據公司經營目標制定並實施行銷計畫，專案規劃，全面統籌專案落地、產品促進計畫，完成公司下達的銷售目標；
準確把握公司品牌定位，產品品牌定位，根據市場需求和變化、區域特性和市場資訊進行品牌策劃；
建立完善產品定價管理制度，包括價格目標管理、定價程式管理、調價程式管理、價格配套管理等相關制度；
負責產品定價，調價工作的跟蹤與評估，並隨時向公司彙報市場回饋情況；
負責收集、分析市場和競爭對手資訊，制定公司開發流程及開發標準完成區域商圈的調研，為零售店面開發專案提供策略依據，撰寫專案評估分析報告，確保實現公司業務拓展目標；
根據市場分析，開發產品，包括選品、詢價、比價、商務談判、樣品驗收、簽定合同等；
制定商品組合方案及銷售策略，打造爆品及推廣新品，所管轄品類的選品，根據不同場景不同行銷節奏選擇合適的供應商家商品排期和上架；
定期向直屬領導彙報新店計畫，確保新店的開發進度及定回饋﹔
制定零售制度體系、業務流程，建立規範、高效的運營管理體系並監督實施；
建立線上APP及實體零售端業務關係；
運營數據跟蹤，根據銷售任務分配任務監督及輔導完成任務的情況，跟蹤各項運營數據；
負責公司所有零售平臺的產品的日常銷售及促銷活動的執行和監控；
負責對零售區域內市場進行分析和評估；
培養和發展優秀的零售運營隊伍。

崗位要求：

本科（全日制）或以上學歷，市場行銷、管理類等相關專業；
瞭解澳門商超現狀與發展，社會和商業資源廣泛；
具有5年或以上連鎖行業開發工作經驗；
具備豐富的零售管道客戶資源及管道開發經驗優先﹔
有豐富的商超，零售店經理管理經驗；
具備較強的市場分析、行銷、推廣、推廣能力，以及優秀的談判能力與技巧；
品行端正，具備良好的溝通能力、協調能力和團隊合作能力；
能夠承受較大的工作強度和工作壓力；
熟悉零售、商超尤其是高端零售的市場運作模式和促銷管理模式；
能統籌、掌控促銷活動，對促銷活動有準確的預估和判斷力；
優秀的組織管理能力和協調能力,出色的人際溝通能力、團隊建設能力、業務開拓能力；
會流利粵語。

工作地點：珠海/澳門

申請方式：

對以上職位有意者可將 CV 電郵至：admin@mfood.com.mo

商超運營經理

薪資待遇：30-50K，優秀管理者可面議

崗位職責：

根據公司經營目標制定並實施營銷計劃，項目規劃，全面統籌項目落地、產品促進計劃，完成公司下達的銷售目標；
負責年度目標和預算，以及年度、月度銷售目標、售罄率目標、客單價指標、業績增長方案與促銷策略方案的製定與達成；
規劃組織各項運營活動，輸出及審核各項活動內容，配合公司零售業務資源，達成會員增長、銷售、毛利目標；
制定商品組合方案及銷售策略，打造爆品及推廣新品，所管轄品類的選品，根據不同場景不同營銷節奏選擇合適的供應商家商品排期和上架；
負責新品引進及滯銷品淘汰，優化商品結構，制定產品結構及價格體系，控制採購風險；
按照公司對品牌在市場定位的要求，在產品選品方面進行嚴格監控和審核；
建立商品分層體系，根據不同消費場景進行推送；
建立完善產品定價管理制度，包括價格目標管理、定價程序管理、調價程序管理、價格配套管理等相關製度；
負責產品定價，調價工作的跟踪與評估，並隨時向公司匯報市場反饋情況；
制定零售制度體系、業務流程，建立規範、高效的運營管理體係並監督實施；
建立線上APP及實體零售端業務關係；
運營數據跟踪，根據銷售任務分配任務監督及輔導完成任務的情況，跟踪各項運營數據；
負責公司所有零售平台的產品的日常銷售及促銷活動的執行和監控；
負責對零售區域內市場進行分析和評估；
培養和發展優秀的零售運營隊伍。

崗位要求：

本科（全日制）或以上學歷，市場營銷、管理類等相關專業；
有豐富的商超，零售店經理管理經驗；
具備較強的市場分析、營銷、推廣、推廣能力，以及優秀的談判能力與技巧；
品行端正，具備良好的溝通能力、協調能力和團隊合作能力；
能夠承受較大的工作強度和工作壓力；
熟悉零售、商超尤其是高端零售的市場運作模式和促銷管理模式；
能統籌、掌控促銷活動，對促銷活動有準確的預估和判斷力；
優秀的組織管理能力和協調能力,出色的人際溝通能力、團隊建設能力、業務開拓能力；
會流利粵語。

工作地點：珠海/澳門

申請方式：

對以上職位有意者可將 CV 電郵至：admin@mfood.com.mo

外賣專送員

路氹區 & 澳門區 (全職車手/兼職車手多名)

工作地點：路氹區、澳門區

崗位職責：

按照公司配送流程準時完整地把餐品送到顧客手上;服從管理，配合公司的工作安排；以客為本。

任職要求：

全職/兼職車手需手持有澳門居民身份證，有電單車及持有澳門電單車駕駛執照;
工作認真盡責、能吃苦耐勞、親和力強、工作守時、有時間觀念;
有電單車配送經驗者優先。

待遇：

全職車手：享受同行業最高薪酬待遇；
兼職車手：單量計算，多勞多得，時間自由。

申請方式：

對以上職位有意者可將 CV 電郵至：hr@mfood.mo，或致電 6386 0088

$10k - 20k, Hotel 酒店業, $20k - 30k, Gaming & Entertainment 博彩及娛樂, Design 設計, CS 客戶服務, Marketing 市場行銷及傳播, GM 綜合管理, F-JSCM1, Admin 行政, M07CJ

WYNN MACAU 永利澳門招聘

Guest User · October 12, 2026

wynn macau jobscall.me recruitment ad 澳門招聘-01.jpg

我們誠邀本澳居民加入永利精英團隊，開拓您的事業發展新方向！

我們將提供完善的培訓及事業發展規劃，助您穩步邁向專業職涯。

立即掃描以下二維碼申請職位！

We invite local Macau residents to join Wynn’s elite team and embark on a new career journey with us.

We offer comprehensive training and career development pathways to support your professional growth.

Scan the QR code below to apply now!

廚房及洗衣房經理 Manager - Kitchen & Laundry (ID:744BR)

主要職責

管理廚房及洗衣房設備日常運作並組織廚房及洗衣房設備的維護計劃

職位介紹

為廚房及洗衣房設備開發和實施綜合預防性維護計劃
檢查並確保維修，保養和安裝遵守相關的安全規則和規定
分析糾正性維護趨勢並調整預防性維護計劃，以減少糾正性維護事件
排除疑難或解決棘手問題以確保所有設備處於良好的工作狀態
提出設備或工作程序的改進方案，以提高服務水平、生產率和降低成本

職位要求

工作經驗: 具備最少 7 年電機或機械工程的領導工作經驗，具大型綜合度假村經驗者優先
技能 / 證書: 對於廚房和洗衣房的設備、工具和維修有深入的了解，熟悉建築行業、建築法規和本澳政府規章
教育程度: 具機械工程、機電工程學士學位或相關程度
語言能力: 能操良好廣東話，英語及/或普通話
電腦應用: 熟悉微軟辦公(MS Office)軟件

Job Purpose

Manage the daily operations and organize planned maintenance plans on kitchen and laundry equipment.

Key Responsibilities

Develop and implement a comprehensive preventative maintenance plan for kitchen and laundry equipment
Review and ensure the repairs, maintenance works and installation adhere to relevant safety rules and regulations
Analyse corrective maintenance trends and adapt preventative maintenance plans to reduce corrective maintenance events
Trouble-shoot difficult cases to ensure electrical system and equipment is in perfect working order
Propose improvement to installations or work procedures that lead to an increase of service level, productivity or cost reduction

Competencies and Requirements

Experience: Minimum of 7 years’ electrical or mechanical of relevant management experience. Experience in large integrated luxury resort is an advantage
Knowledge/Certificates: Deep knowledge of kitchen and laundry equipments. Knowledge of a range of building trades, building codes and local government regulations
Education: Bachelor degree or above in mechanical, electro-mechanical engineering or relevant discipline.
Language Ability: Good command of spoken and written English and Chinese (Cantonese/ Mandarin)
Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

收益監控審計員 Auditor - Income Control (ID:48BR)

主要職責：主要負責收集及審核公司所有與收入相關的事項，須確保收入記錄準確無誤；此外，亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件，包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。

職位介紹

主要負責娛樂場及賬房的收入進行日常審計工作
按部門及政府條例規管下為各項娛樂場收益進行審核及匯報
須製作日記賬、每日運作報告、調節表及審核文件(看實際收益是否與數據吻合)等

職位要求

工作經驗：具會計或金融業工作經驗者優先考慮
教育程度：須持會計學、經濟學學士或相關商科學歷優先考慮
技能 / 證書：熟悉審計工作
語言能力：操及寫流利英語、廣東話及普通話
電腦應用：熟識 MS Office 操作

Job Purpose: Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.

Key Responsibilities

Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.
Audit and report all Revenue in accordance with Departmental and Regulatory Standards.
Prepare journals, daily operating report, reconciliation and review documentation for compliance.

Competencies and Requirements

Experience: Experience in accounting, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field preferred
Knowledge/Certificates: Proficient in auditing knowledge and techniques
Language Ability: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技商業智能主任 Supervisor - IT Business Intelligence Group (ID: 2780BR)

主要職責：

資訊科技商業智能主任負責理解及掌握管理層所訂定的工作重點與優先次序，並確保在其帶領及指導下的商業智能團隊成員清楚相關要求，並按既定標準及時、有效地執行各項工作。此職位負責監督所有與硬體及軟體相關的第二線資訊科技支援服務，以確保符合既定的服務級別協定（SLA），亦需參與專案的實施與執行。如遇到任何非正常情況、潛在風險、營運挑戰或相關投訴事項，必須即時向商業智能團隊的管理層作出匯報，以確保問題能迅速獲得跟進及處理，維持營運穩定及服務水準。

職位介紹

在資源有限的情況下管理服務單，對各項工作進行優先排序，確保所有工作均被妥善安排及按需要執行，並進行電話滿意度回訪。
提供充分的監督，以最大化團隊資源運用．監控服務單的處理流程，確保僅在必要時才安排多於一名團隊成員處理同一服務單。管理團隊資源的分配，確保每張服務單均能高效及及時地完成。
根據服務水平協議（SLA）要求，處理及跟進所有服務單將任何問題或關注事項上報至管理層
及時向商業智能管理層報告所有挑戰，並提出可行的改善或解決方案
協助管理硬體及軟體的第二線資訊科技支援服務工作

職位要求

工作經驗：具備最少兩年與本職位所述職責及工作範疇直接相關之工作經驗，其中包含兩年之主任
或管理層級經驗；並於專案推動及資源管理方面展現卓越表現及成功經驗。
教育程度：須具資訊科技領域之文憑或學士學位
語言能力：須操流利廣東話，普通話及良好英語

Job Purpose

The Supervisor of the BIG group is responsible for understanding the priorities that are presented to this position and assuring that the BIG team under his/her guidance understands and carries out the tasks as needed. This position supervises all second level support tickets for hardware and software to meet all service level agreements (SLA’s) as well as involve in project implementation and execution. In this role, any unwarranted issues, challenges, complaints are to be raised to the Assistant Manager and or Manager of the BIG Team immediately. This role collaborates with all business users on a daily basis.

Key Responsibilities

Understand, quite often, requests will outweigh resources and have the skill to manage tickets so the highest priority is given to an experienced agent and is followed up with a satisfaction check (phone call)
Provide adequate supervision to ensure resources are scheduled and dispatched to make the most of the team’s resources. Monitor ticket and efficient and timely handling on each ticket
Act on all Help Desk tickets to comply with the SLAs
Escalate any concern to higher management
Report all challenges in a timely manner to BIG Management with options to rectify
Assists to manage 2nd Tier support for both hardware and software.

Competencies and Requirements

Experience: At least 2 years’ experience directly related to the duties and responsibilities as specified above,
with 2 years at supervisory level. Proven track record in projects and resource management
Education: Diploma or degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

轎車服務車道協調員 Driveway Coordinator - Limousine Services (ID: 3603BR)

主要職責

監督及協調轎車服務部的車道運作，並確保賓客在酒店享有愉快的豪華轎車服務體驗

職位介紹

借助轎車跟蹤系統來監測已預訂的轎車服務在酒店車道上的上落情況
確保有預訂的客人乘坐正確的指定轎車
協調並準確地記錄預訂的上落客情況
當客人目的地為澳門機場或澳門客運碼頭時，需負責將碼頭酒店代表的車牌號碼、乘客人數和行李數等資料給酒店代表作送客準備
掌握所有酒店、各區盛事和活動的最新資訊，以確保能提供高水平的產品和服務知識，以便向客人解釋及銷售服務和設施

職位要求

工作經驗：具於五星級酒店從事客戶服務的工作經驗者優先考慮
教育程度：中學畢業或以上程度
語言能力：能操良好的廣東話、普通話及英語
電腦應用：熟悉 MS Office 操作

Job Purpose

Monitor, coordinate logistics, and ensure the guest have a pleasant limousine transportation experience at the hotel driveways.

Key Responsibilities

Monitor scheduled limousine bookings for pick-ups and drop-offs at the driveways with the aid of the Limo Tracking System.
Ensure the guest with bookings enter the correctly designated limousines.
Reconcile and accurately notate scheduled limousine pick-ups and drop offs.
Track departures with destinations to the Airport and Macau Ferry Terminal and notify the Pier Hotel Representatives of the limo plate number, number of pax and number of pieces of luggage for farewell coordination.
Have up-to-date knowledge of all hotel, events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests.

Competencies and Requirements

Experience: Previous customer service experience in a 5-star hotel is an advantage
Education: Secondary school or equivalent.
Language Ability: Good Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)

主要職責：

負責公司的網絡、電信、服務器及存儲系統。與各個系統提供商合作，為基礎設施系統提供支持和日常維護。

職位介紹：

安裝和配置電腦硬件操作系統和應用程序
監控和維護電腦系統和網絡
與員工或合作夥伴溝通，以幫助建立系統或解決問題；
排除系統和網絡問題以及診斷和解決硬件或軟件故障
通過事件趨勢分析、問題管理以及修復計劃的製定和執行來提高解決方案的穩定性
協助工程師遵守法規和合規流程

職位要求

工作經驗：最少三年資訊科技相關經驗，有電腦系統服務經驗者優先
教育程度：資訊科技相關領域的文憑或學位
語言能力：能操寫流利英語、廣東話及普通話

Job Purpose:

The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.

Key Responsibilities:

Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Promote solution stability through incident trend analysis, problem management, and cure plan development and execution
Assist engineers in adhering to regulatory and compliance processes
Competencies and Requirements:
Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and
responsibilities specified. Experience in computer systems support and service desk as an advantage
Education: Diploma or Degree in Information Technology field
Language Ability: Fluent spoken and written English, Cantonese and Mandarin

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)

Job Descriptions

Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences
Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements
Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks
Performing testing for campaign workflows, programs, automation tasks, etc.

Competencies and Requirements

Minimum 2-3 years of developer experience strongly preferred
Bachelor’s degree or above in Computer Science or IT related degrees
Fluent in written and spoken English and Chinese
Knowledgeable in programming, data analysis, and database manipulation skills
Prior experience working with Python, SQL are strongly preferred

會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR)

主要職責：負責以專業及有禮的態度與賓客互動並招募新會員；向賓客提供會員優惠資訊和執行其他會員事務。

職位介紹：

以專業及親切的態度與賓客提供優質服務
負責新會員招募計劃，協助新會員辦理會籍註冊流程
向賓客推廣各項會員優惠資訊及回贈方案，安排獎賞換領事宜

職位要求：

工作經驗：具娛樂場市場業務及客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷
語言能力：操流利的廣東話、普通話及英語
電腦應用：熟悉Ms Office軟件操作及中英文打字技巧

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222

F&B Stewards - 管事員 Steward (38BR)

職位介紹

清洗和存放餐具，鍋及玻璃器皿
須清潔和消毒廚房設備及工作範圍，包括烤爐，爐頭，地板和天花板等
正確地使用，處理和儲存清潔劑
掉去和處理廚房的垃圾

職位要求

工作經驗: 具一年或以上從事廚房工作者優先考慮
技能 / 證書: 具如何正確使用，處理和儲存清潔劑的知識
教育程度: 小學畢業或以上
語言能力: 良好廣東話、普通話或英語

Key Responsibilities:

Clean, wash and store crockery, pots and glassware
Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Use, handle and store cleaning chemicals correctly
Remove and dispose of kitchen garbage

Competencies and Requirements:

Experience: 1 year as a kitchen worker an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage
Education: Primary school or above
Language Ability: Good Cantonese, Mandarin or English

學廚 - 餐飲 Commis - Food & Beverage (1226BR)

主要職責 Job Purpose

須負責為廚房各工作站準備食物，為工作範圍和餐具進行清潔及消毒工作。此外亦須協助資深廚師和監督廚房雜工及幫工等工作。
Prepare food at all kitchen workstations. Clean and sanitise work areas and equipment.

職位介紹 Key Responsibilities

準備生肉，魚及蔬菜
Prepare raw meat, fish and vegetables
準備配菜
Unload deliveries into stockroom and rotate products to avoid spoilage
卸載產品並運送到倉庫，以避免損壞
Coordinate with other Western kitchens to share and purchase inventory
保持醬汁處於良好狀態
Clean and tidy the kitchen and cookware
協助廚師長於廚房內的食物分佈

職位要求 Competencies and Requirements

工作經驗：具最少兩年於四、五星級西式餐廳的廚房工作經驗
Experience: Previous kitchen experience an advantage
技能 / 證書：對意大利式菜餚瞭如指掌；精通刀切技術
Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage
教育程度：中學畢業或等同學歷
Education: Secondary school or equivalent
語言能力：能操良好英語
Language Abilities: Good Cantonese and English

申請方式：

如欲了解職位詳情，請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com，亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。

Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm