A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Client Advisor
We are currently seeking a highly motivated Client Advisor with strong personality and passion for creating an exclusive experience for our customers to join our expanding sales team.
Responsibilities:
Focuses on development and retention the existing clients; recruitment of new and potential ones
Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements:
Minimum 2 years relevant experience in luxury fashion retail environment
Pleasant, outgoing and passionate with high fashion sense
Good command of Mandarin & Cantonese is MUST. Knowledge in English
Excellent communication and ability to work independently
Able to interact with different levels of customers and staffs
Proven sales track records and experienced in handling VIP customers
Able to work on weekends and public holidays
Immediate availability is preferred
Application Procedure
Interest parties please send your full resume with current & expected salary to the Human Resources Department by email to hr.vfg@valentino.com.
Data collected will be used for recruitment purpose only
Cortina Watch is one of the leading names in luxury horology, representing the world's most prestigious watch maisons across the Asia Pacific. Founded in 1972, the company has evolved from a family-run boutique into a cornerstone of luxury retail. Today, Cortina Watch operates a sophisticated network of approximately 40 boutiques across Singapore, Malaysia, Thailand, Taiwan, Australia, Macau, and Hong Kong.
As a key business unit under the umbrella of Cortina Holdings—a regional leader with a collective workforce of over 700 professionals—Cortina Watch benefits from the stability and strategic foresight of a well-established parent organization. This backing allows the brand to maintain an unwavering focus on bridging the heritage of fine watchmaking with an international community of collectors. By curating world-class experiences and fostering deep client connections, Cortina Watch continues to lead the market in horological excellence. The company is now seeking high-caliber talent to drive strategy and elevate the standard of luxury retail experiences in an increasingly dynamic market.
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
Client Advisor
Department: RETAIL OFFLINE
City: Macau
Location: MO
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
