Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
Full Time Client Advisor
Role Mission
As a Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
Responsibilities
Achieve individual and store objectives
Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
Engage with all clients and develop long lasting relationships
Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes
Master and transmit our brand history and heritage
Highlight our product categories through your product knowledge and storytelling
Develop and grow your client book, updating client information on the relevant company tools
Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
Actively participate in visual merchandising in accordance with LOEWE’s visual standards
Maintain products in an efficient, clean, secure, and organized manner; front and back of house
Support with inventory management and ad hoc back of house tasks
Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior
Key Requirements
Proven experience in achieving individual goals and contributing to team results
Experience within a similar customer centric role
A deep interest in Fashion, Art, and Culture
Be naturally inclusive and open minded
Confident, service orientated, adaptable and empathetic in style and approach
Effective communication skills with the sensitivities to build and maintain a client portfolio
Results driven with a commercial mindset without compromising on the Team Player attitude
Application:
We offer attractive remuneration and benefits to the right candidates. Interested parties, please send your CV with salary expectation to hr@hk.loewe.com
Data collected will be treated in strict confidence and used for recruitment purpose only.
Provide general administrative and clerical support, including filing and scanning documents.
Accurately input data and maintain up-to-date records in the database.
Handle hotline inquiries.
Perform outdoor tasks such as collecting and delivering mail and documents.
Conduct various clerical tasks, including document verification and data entry.
Perform any Ad-Hoc duties as needed.
Requirements:
Macau Permanent Resident.
Form 5 graduate or higher.
1-2 years of relevant work experience.
Proficient in MS Excel.
Good communication skills in both written and spoken Chinese and English.
Attention to detail, quick responsiveness, and a strong sense of responsibility.
Students, fresh graduates are encouraged to apply.
Immediate availability is preferred.
Are you interested? Here's what you can expect when you join us:
Station in Macau Office
5-day work week
Positive company culture
If you are interested in applying, please attach your resume and email it to Fionask.cheung@rentokil-initial.com or contact via WeChat ID: RIHKMACAU. Thank you.
Responsible for the formulation and implementation of sales, pricing and operations strategies to achieve branch performance targets
Accountable for cash collection targets and performance for the business in line with agreed targets and timeframes including DSO
Formulate and implement marketing strategy and plans to drive sales, conversion and increase market shares
Drive the customer retention process amongst branch employees to ensure customer care is shared and valued principle across the business
Manage frontline and office staff on routine operations including but not limited to work scheduling, service performance monitoring, field survey and coaching to ensure excellent customer services are delivered
Responsible for the achievement of monthly state of service, invoice rate, turnover and productivity KPIs
Ensure full compliance with the code of conduct, work procedures and local governance
Enhance staff productivity, create feedback and learning culture
Requirements:
Degree holder with at least 8 years of experience in management, preferably in sales and Marketing
Prior experience in service industry or sales experience in a consumer or B2B business environment is preferred
Strong business acumen, mature and meticulous
Excellent leadership, analytical, problem solving, communication and customer service skills
Proficient in both spoken and written English and Chinese
Proficient in MS Office applications including Word, Excel and Powerpoint