Admin 行政

$10k - 20k, Medical 醫療, $20k - 30k, NGO 社會企業及非牟利機構, Admin 行政, M07AJ

Richmond Fellowship of Macau 澳門利民會招聘

RFM-01.jpg
 

澳門利民會於1992年11月成立,為社會工作局資助的註冊復康機構,旨為精神康復者提供住宿、職業訓練、社交及康樂活動等多元化的社區支援服務。

本會網址:https://www.arfm.org.mo

現誠聘下列職位:

樂民居輔助宿舍服務計劃

1. 社工

  • 持社專會發出的社會工作者註冊證

  • 負責推行精神復康服務,發展計劃及個案輔導工作

  • 歡迎應屆畢業生

  • 需輪更

2. 心理輔導員

  • 心理輔導高等專科學位

  • 執行個案心理支援、心理輔導、小組、社區教育及推行復康服務

  • 歡迎應屆畢業生

  • 需輪更

3. 宿舍活動協調員

  • 中學畢業

  • 策劃和推行活動

  • 具私家車駕駛執照

  • 需輪更

利民坊

1. 園藝╱花藝導師

  • 設計園藝及花藝產品,發展其他創意手工藝產品

  • 規劃及督導產品生產線運作

  • 教導學員基礎園藝及花藝養護知識與產品製作技巧

  • 協助職業培訓項目策劃及執行

  • 中學畢業

  • 具相關證照及工作經驗優先

望廈之家

1. 宿舍活動協調員

  • 中學畢業

  • 策劃和推行活動、宿舍運作

  • 需輪班工作

  • 有輪班津貼

  • 具私家車駕駛執照優先考慮

申請方式:

請將履歷、近照及薪金要求電郵:hr@arfm.org.mo,合則約見。

$10k - 20k, Hotel 酒店業, $20k - 30k, Gaming & Entertainment 博彩及娛樂, Design 設計, CS 客戶服務, Marketing 市場行銷及傳播, GM 綜合管理, F-JSCM1, Admin 行政, M07CJ

WYNN MACAU 永利澳門招聘

wynn macau jobscall.me recruitment ad 澳門招聘-01.jpg
 

【永利暑期工作機會|把握暑假・開拓視野・成就未來】

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名額有限,請即申請!

#永利招聘 #永利暑期工作 #WynnCareers

傢俬物流主任 Supervisor - Furniture & Logistics (ID: 4349BR)

主要職責

  • 協助監督及統籌物流、搬遷、翻新、裝修、維修及保養工作,涵蓋布料、地毯、窗簾、椅子、桌子及其他一般性家具及設備(FF&E),適用於澳門永利及/或永利皇宮。

職位介紹

  • 監督項目進度,確保在預算範圍內按時完成,同時有效管理多個項目及工作優先次序。

  • 統籌物流安排、安裝、維修、翻新及家具與 FF&E 相關的保養工作。

  • 維護及管理項目文件,包括圖則、操作手冊及物料提交與批核記錄。

  • 監督維修工作,確保家具、裝修及翻新工程的質量維持於高水平。

職位要求

  • 工作經驗:具至少 2 年建築/翻新行業的項目管理經驗,並具備家具、地毯、木工及布藝工程的基本知識。

  • 教育程度:持工程/建築/管理相關文憑或以上學歷

  • 語言能力: 良好英語及廣東話能力

  • 電腦技能: 熟悉微軟應用程式(包括 Visio、Project、Office)

Job Purpose

  • Assist to maintain oversight and coordinate logistics, relocation, renovation, refurbishment, repair & maintenance of fabric, carpet, drapery, chairs, tables and other general FF&E related to Wynn Macau and/or Wynn Palace.

Key Responsibilities

  • Oversee project progress to ensure timely delivery within budget, while managing multiple projects and priorities effectively.

  • Coordinate execution of logistics, installations, repairs, renovations, and maintenance of furniture and FF&E works.

  • Maintain and manage project documentation, including drawings, manuals, and material submissions for approval.

  • Supervise maintenance activities and ensure quality standards for furniture, fit-out, and refurbishment works are consistently upheld.

Competencies and Requirements

  • Experience: Minimum of 2 years’ project management experience in the construction / refurbishment industry, good general knowledge of furnishings, carpets, carpentry and upholstery works.

  • Education: Diploma in Engineering / Construction / Management or above

  • Language Ability: Good English and Cantonese

  • Computer Skills: Expert in MS applications (Visio, Project, Office)

如有查詢,請於辦公時間星期一至五上午 9 時至下午 6 時致電(853)8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

廚房及洗衣房經理 Manager - Kitchen & Laundry (ID:744BR)

主要職責

  • 管理廚房及洗衣房設備日常運作並組織廚房及洗衣房設備的維護計劃

職位介紹

  • 為廚房及洗衣房設備開發和實施綜合預防性維護計劃

  • 檢查並確保維修,保養和安裝遵守相關的安全規則和規定

  • 分析糾正性維護趨勢並調整預防性維護計劃,以減少糾正性維護事件

  • 排除疑難或解決棘手問題以確保所有設備處於良好的工作狀態

  • 提出設備或工作程序的改進方案,以提高服務水平、生產率和降低成本

職位要求

  • 工作經驗: 具備最少 7 年電機或機械工程的領導工作經驗,具大型綜合度假村經驗者優先

  • 技能 / 證書: 對於廚房和洗衣房的設備、工具和維修有深入的了解,熟悉建築行業、建築法規和本澳政府規章

  • 教育程度: 具機械工程、機電工程學士學位或相關程度

  • 語言能力: 能操良好廣東話,英語及/或普通話

  • 電腦應用: 熟悉微軟辦公(MS Office)軟件

Job Purpose

  • Manage the daily operations and organize planned maintenance plans on kitchen and laundry equipment.

Key Responsibilities

  • Develop and implement a comprehensive preventative maintenance plan for kitchen and laundry equipment

  • Review and ensure the repairs, maintenance works and installation adhere to relevant safety rules and regulations

  • Analyse corrective maintenance trends and adapt preventative maintenance plans to reduce corrective maintenance events

  • Trouble-shoot difficult cases to ensure electrical system and equipment is in perfect working order

  • Propose improvement to installations or work procedures that lead to an increase of service level, productivity or cost reduction

Competencies and Requirements

  • Experience: Minimum of 7 years’ electrical or mechanical of relevant management experience. Experience in large integrated luxury resort is an advantage

  • Knowledge/Certificates: Deep knowledge of kitchen and laundry equipments. Knowledge of a range of building trades, building codes and local government regulations

  • Education: Bachelor degree or above in mechanical, electro-mechanical engineering or relevant discipline.

  • Language Ability: Good command of spoken and written English and Chinese (Cantonese/ Mandarin)

  • Computer Skills: Proficient in MS Office

如有查詢,請於辦公時間星期一至五上午 9 時至下午 6 時致電(853)8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

收益監控審計員 Auditor - Income Control (ID:48BR)

主要職責:主要負責收集及審核公司所有與收入相關的事項,須確保收入記錄準確無誤;此外,亦須定期向上級匯報不一致之處、監控及分析娛樂場的相關文件,包括合併每更報表及每日總收入與貨幣交易的日常報告等工作。

職位介紹

  • 主要負責娛樂場及賬房的收入進行日常審計工作

  • 按部門及政府條例規管下為各項娛樂場收益進行審核及匯報

  • 須製作日記賬、每日運作報告、調節表及審核文件(看實際收益是否與數據吻合)等

職位要求

  • 工作經驗:具會計或金融業工作經驗者優先考慮

  • 教育程度:須持會計學、經濟學學士或相關商科學歷優先考慮

  • 技能 / 證書:熟悉審計工作

  • 語言能力:操及寫流利英語、廣東話及普通話

  • 電腦應用:熟識 MS Office 操作

Job Purpose: Responsible to compile and audit all income related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis, control documents, consolidate shift reports and prepare regular revenue report against the monetary transaction.

Key Responsibilities

  • Perform daily audit on Table games, Slots, Cage, VIP Services and Promotion.

  • Audit and report all Revenue in accordance with Departmental and Regulatory Standards.

  • Prepare journals, daily operating report, reconciliation and review documentation for compliance.

Competencies and Requirements

  • Experience: Experience in accounting, finance or related business field experience preferred

  • Education: Bachelor degree in Accounting, Finance or related business field preferred

  • Knowledge/Certificates: Proficient in auditing knowledge and techniques

  • Language Ability: Good written and spoken English and Chinese

  • Computer Skills: Proficient in MS Office

如有查詢,請於辦公時間星期一至五上午 9 時至下午 6 時致電(853)8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技商業智能主任 Supervisor - IT Business Intelligence Group (ID: 2780BR)

主要職責:

資訊科技商業智能主任負責理解及掌握管理層所訂定的工作重點與優先次序,並確保在其帶領及指導下的商業智能團隊成員清楚相關要求,並按既定標準及時、有效地執行各項工作。此職位負責監督所有與硬體及軟體相關的第二線資訊科技支援服務,以確保符合既定的服務級別協定(SLA),亦需參與專案的實施與執行。如遇到任何非正常情況、潛在風險、營運挑戰或相關投訴事項,必須即時向商業智能團隊的管理層作出匯報,以確保問題能迅速獲得跟進及處理,維持營運穩定及服務水準。

職位介紹

  • 在資源有限的情況下管理服務單,對各項工作進行優先排序,確保所有工作均被妥善安排及按需要執行,並進行電話滿意度回訪。

  • 提供充分的監督,以最大化團隊資源運用.監控服務單的處理流程,確保僅在必要時才安排多於一名團隊成員處理同一服務單。管理團隊資源的分配,確保每張服務單均能高效及及時地完成。

  • 根據服務水平協議(SLA)要求,處理及跟進所有服務單將任何問題或關注事項上報至管理層

  • 及時向商業智能管理層報告所有挑戰,並提出可行的改善或解決方案

  • 協助管理硬體及軟體的第二線資訊科技支援服務工作

職位要求

  • 工作經驗:具備最少兩年與本職位所述職責及工作範疇直接相關之工作經驗,其中包含兩年之主任

  • 或管理層級經驗;並於專案推動及資源管理方面展現卓越表現及成功經驗。

  • 教育程度:須具資訊科技領域之文憑或學士學位

  • 語言能力:須操流利廣東話,普通話及良好英語

Job Purpose

The Supervisor of the BIG group is responsible for understanding the priorities that are presented to this position and assuring that the BIG team under his/her guidance understands and carries out the tasks as needed. This position supervises all second level support tickets for hardware and software to meet all service level agreements (SLA’s) as well as involve in project implementation and execution. In this role, any unwarranted issues, challenges, complaints are to be raised to the Assistant Manager and or Manager of the BIG Team immediately. This role collaborates with all business users on a daily basis.

Key Responsibilities

  • Understand, quite often, requests will outweigh resources and have the skill to manage tickets so the highest priority is given to an experienced agent and is followed up with a satisfaction check (phone call)

  • Provide adequate supervision to ensure resources are scheduled and dispatched to make the most of the team’s resources. Monitor ticket and efficient and timely handling on each ticket

  • Act on all Help Desk tickets to comply with the SLAs

  • Escalate any concern to higher management

  • Report all challenges in a timely manner to BIG Management with options to rectify

  • Assists to manage 2nd Tier support for both hardware and software.

Competencies and Requirements

  • Experience: At least 2 years’ experience directly related to the duties and responsibilities as specified above,

  • with 2 years at supervisory level. Proven track record in projects and resource management

  • Education: Diploma or degree in Information Technology field

  • Language Ability: Multilingual English/Mandarin/Cantonese preferred

如有查詢,請於辦公時間星期一至五上午 9 時至下午 6 時致電(853)8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

轎車服務車道協調員 Driveway Coordinator - Limousine Services (ID: 3603BR)

主要職責

  • 監督及協調轎車服務部的車道運作,並確保賓客在酒店享有愉快的豪華轎車服務體驗

職位介紹

  • 借助轎車跟蹤系統來監測已預訂的轎車服務在酒店車道上的上落情況

  • 確保有預訂的客人乘坐正確的指定轎車

  • 協調並準確地記錄預訂的上落客情況

  • 當客人目的地為澳門機場或澳門客運碼頭時,需負責將碼頭酒店代表的車牌號碼、乘客人數和行李數等資料給酒店代表作送客準備

  • 掌握所有酒店、各區盛事和活動的最新資訊,以確保能提供高水平的產品和服務知識,以便向客人解釋及銷售服務和設施

職位要求

  • 工作經驗:具於五星級酒店從事客戶服務的工作經驗者優先考慮

  • 教育程度:中學畢業或以上程度

  • 語言能力:能操良好的廣東話、普通話及英語

  • 電腦應用:熟悉 MS Office 操作

Job Purpose

  • Monitor, coordinate logistics, and ensure the guest have a pleasant limousine transportation experience at the hotel driveways.

Key Responsibilities

  • Monitor scheduled limousine bookings for pick-ups and drop-offs at the driveways with the aid of the Limo Tracking System.

  • Ensure the guest with bookings enter the correctly designated limousines.

  • Reconcile and accurately notate scheduled limousine pick-ups and drop offs.

  • Track departures with destinations to the Airport and Macau Ferry Terminal and notify the Pier Hotel Representatives of the limo plate number, number of pax and number of pieces of luggage for farewell coordination.

  • Have up-to-date knowledge of all hotel, events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests.

Competencies and Requirements

  • Experience: Previous customer service experience in a 5-star hotel is an advantage

  • Education: Secondary school or equivalent.

  • Language Ability: Good Cantonese, Mandarin and English

  • Computer Skills: Proficient in MS Office


如有查詢,請於辦公時間星期一至五上午 9 時至下午 6 時致電(853)8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm


資訊科技營運專員 Specialist - IT Property Services (ID:3717BR)

主要職責

  • 作為資訊科技中心的最前線聯絡人員,負責協助團隊成員作出解決電腦系統問題的支援服務,並為硬體和軟體系統提供技術支援。

職位介紹:

  • 擔任資訊科技部門的代表,並滿足公司内部的需求

  • 透過支援中心電話、電郵或其他通訊渠道,並迅速地處理詢問並提供解決方案

  • 監察及維持服務紀錄,並確保完成支援服務

  • 需對資訊科技部門的日常運作產生影響的問題作出及時更正及匯報

  • 須與資訊科技相關的團隊協調安裝、設定及排除故障

  • 根據資訊科技部門指引,確保設備獲得適當的檢查、記錄、分配、分發及處置

  • 執行系統監控、檢查和預防性維護以維持服務的正常運作

職位要求

工作經驗:具最少一年相關酒店及娛樂場資訊科技工作經驗者優先考慮

  • 教育程度:須具資訊科技領域的文憑或大學畢業學歷

  • 語言能力:須操流利廣東話,普通話及良好英語

  • 需輪班及能在娛樂場/渡假村工作

Job Purpose

The IT Property Services Specialist is responsible for contact ownership, provide first tier support and service request management through IT hotline, email or IT service counter. He/she is the front-line contact person for all internal business users on all issues related to IT systems and services, this position carries out duties to provide technical support on IT hardware, software and business systems.

Key Responsibilities

  • Serve as the representative of the Information Technology Division to drive customer (internal user) satisfaction

  • Provide IT technical support to our customers (internal user)

  • Handle user incident / service requests over telephone, email, live chat, direct interaction or any other available forms of communication

  • Maintain service request log and track all service requests till completion

  • Escalate a critical issue that might cause concern to IT management

  • Coordinate the installation, configuration and troubleshooting with relevant IT fulfillment team

  • Follow the instruction of the IT asset management process to ensure the IT equipment is checked, recorded, assigned, distributed and disposed properly

  • To perform system monitoring, health check and preventive maintenance to maintain services uptime

Competencies and Requirements

  • Experience: Minimum 1 year experience directly related to the duties and responsibilities specified.

  • Proven track record in project implementation, deployment and business application support

  • Education: Diploma or degree in Information Technology field

  • Language Ability: Multilingual English/Mandarin/Cantonese preferred

  • Able to work on shift when required

  • Able to work in entertainment/integrated resort

如有查詢,請於辦公時間星期一至五上午 9 時至下午 6 時致電(853)8986 6222

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

資訊科技基建高級工程師 Senior Engineer - IT Infrastructure (ID:2937BR)

主要職責:

負責公司的網絡、電信、服務器及存儲系統。 與各個系統提供商合作,為基礎設施系統提供支持和日常維護。

職位介紹:

  • 安裝和配置電腦硬件操作系統和應用程序

  • 監控和維護電腦系統和網絡

  • 與員工或合作夥伴溝通,以幫助建立系統或解決問題;

  • 排除系統和網絡問題以及診斷和解決硬件或軟件故障

  • 通過事件趨勢分析、問題管理以及修復計劃的製定和執行來提高解決方案的穩定性

  • 協助工程師遵守法規和合規流程

職位要求

  • 工作經驗:最少三年資訊科技相關經驗,有電腦系統服務經驗者優先

  • 教育程度:資訊科技相關領域的文憑或學位

  • 語言能力:能操寫流利英語、廣東話及普通話

Job Purpose:

The Senior Engineer of IT Infrastructure is responsible for smooth running of the Company’s network, telecommunications, servers, and storage systems. Provides first level support and daily maintenance to infrastructure systems in collaboration with various system providers.

Key Responsibilities:

  • Installing and configuring computer hardware operating systems and applications

  • Monitoring and maintaining computer systems and networks

  • Talking staff or partners through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults

  • Promote solution stability through incident trend analysis, problem management, and cure plan development and execution

  • Assist engineers in adhering to regulatory and compliance processes

  • Competencies and Requirements:

  • Experience: Minimum of 3 years management experiences in Hotel industry directly related to the duties and

  • responsibilities specified. Experience in computer systems support and service desk as an advantage

  • Education: Diploma or Degree in Information Technology field

  • Language Ability: Fluent spoken and written English, Cantonese and Mandarin

For enquiries, please contact us at (853) 8986 6222 during office hours

From Monday to Friday between 9:00am and 6:00 pm

Developer – Customer Relationship Management 客戶關係管理開發員 (3571BR)

Job Descriptions

  • Support marketing strategy campaigns by using and analyzing data, utilizing machine learning models, and building campaign workflows to enhance customer relationships with our target audiences

  • Assisting CRM Tech Senior Developer/ Senior Analyst in building campaign workflows based on business requirements

  • Assisting CRM Tech Senior Developer/ Senior Analyst in developing programs to perform automation & modelling tasks

  • Performing testing for campaign workflows, programs, automation tasks, etc.

Competencies and Requirements

  • Minimum 2-3 years of developer experience strongly preferred

  • Bachelor’s degree or above in Computer Science or IT related degrees

  • Fluent in written and spoken English and Chinese

  • Knowledgeable in programming, data analysis, and database manipulation skills

  • Prior experience working with Python, SQL are strongly preferred


會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR) 

主要職責:負責以專業及有禮的態度與賓客互動並招募新會員;向賓客提供會員優惠資訊和執行其他會員事務。

職位介紹:

  • 以專業及親切的態度與賓客提供優質服務

  • 負責新會員招募計劃,協助新會員辦理會籍註冊流程

  • 向賓客推廣各項會員優惠資訊及回贈方案,安排獎賞換領事宜

職位要求:

  • 工作經驗:具娛樂場市場業務及客戶服務工作經驗者優先考慮

  • 教育程度:學士學位或同等學歷

  • 語言能力:操流利的廣東話、普通話及英語             

  • 電腦應用: 熟悉Ms Office軟件操作及中英文打字技巧

 

如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222 

F&B Stewards - 管事員 Steward (38BR)

職位介紹

  • 清洗和存放餐具,鍋及玻璃器皿

  • 須清潔和消毒廚房設備及工作範圍,包括烤爐,爐頭,地板和天花板等

  • 正確地使用,處理和儲存清潔劑

  • 掉去和處理廚房的垃圾

職位要求

  • 工作經驗: 具一年或以上從事廚房工作者優先考慮

  • 技能 / 證書: 具如何正確使用,處理和儲存清潔劑的知識

  • 教育程度: 小學畢業或以上

  • 語言能力: 良好廣東話、普通話或英語

Key Responsibilities:

  • Clean, wash and store crockery, pots and glassware

  • Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings

  • Use, handle and store cleaning chemicals correctly

  • Remove and dispose of kitchen garbage

Competencies and Requirements:

  • Experience: 1 year as a kitchen worker an advantage

  • Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage

  • Education: Primary school or above

  • Language Ability: Good Cantonese, Mandarin or English

學廚 - 餐飲 Commis - Food & Beverage (1226BR)

主要職責 Job Purpose

  • 須負責為廚房各工作站準備食物,為工作範圍和餐具進行清潔及消毒工作。此外亦須協助資深廚師和監督廚房雜工及幫工等工作。

    Prepare food at all kitchen workstations. Clean and sanitise work areas and equipment.

職位介紹 Key Responsibilities

  • 準備生肉,魚及蔬菜

  • Prepare raw meat, fish and vegetables
    準備配菜
    Unload deliveries into stockroom and rotate products to avoid spoilage

  • 卸載產品並運送到倉庫,以避免損壞
    Coordinate with other Western kitchens to share and purchase inventory

  • 保持醬汁處於良好狀態
    Clean and tidy the kitchen and cookware

  • 協助廚師長於廚房內的食物分佈

職位要求 Competencies and Requirements

  • 工作經驗:具最少兩年於四、五星級西式餐廳的廚房工作經驗

    Experience: Previous kitchen experience an advantage

  • 技能 / 證書:對意大利式菜餚瞭如指掌;精通刀切技術

    Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage

  • 教育程度:中學畢業或等同學歷

    Education: Secondary school or equivalent

  • 語言能力:能操良好英語

    Language Abilities: Good Cantonese and English



前堂接待員 - 酒店 Service Agent - Front Office (12BR)

主要職責 Job Purpose

  • 前堂接待員主要負責所有前堂相關的職能,包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。

    The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.

職位介紹 Key Responsibilities

  • 使用尊貴的歡迎語句款待來賓,並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度,公平地對待每一位客人

    Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.

  • 確保時常保持出眾的專業態度以維護酒店服務標準,儀表、舉止及服務須達致永利及福布斯的最高服務標準

    Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.

  • 確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人

    Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.

  • 須注意所有細節,了解酒店每天的最新情況,為客人提供報價及推廣建議

    Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.

  • 熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等

    Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.

職位要求 Competencies and Requirements

  • 工作經驗:具最少一年於四至五星酒店擔任前堂接待員工作經驗

    Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel

  • 教育程度:須持畢業文憑或相等學歷,主修酒店管理及旅遊學士學位者優先考慮

    Education: Diploma or equivalent; major in Hospitality or Tourism preferred

  • 技能 / 證書:懂處理現金交易及基本會計知識

    Knowledge/Certificates: Cash handling and basic accounting

  • 語言能力:能操及寫流利廣東話、普通話及英語,懂其他國家語言者優先考慮

    Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage

  • 電腦應用: 熟識Ms Office軟件操作,對Opera及Fidelio系統操作有一定認識

    Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera



知客 Hostperson (2128BR)

職位介紹 Key Responsibilities

  • 以親切有禮的態度接待賓客

    Greet restaurant guests in a warm, welcoming and courteous manner

  • 為賓客編配座位及介紹餐廳

    Make reservations and arrange table plans

  • 具優質客戶服務技巧,良好溝通能力,熟習電話禮儀

    Customer service orientated, excellent communication and interpersonal skills, good phone etiquette

  • 須輪班工作

    Able to work on shifts and be flexible regarding work schedules according to business demand

  • 須履行上級所委派的工作

    Assist and perform duties assigned by the superiors

職位要求 Competencies and Requirements

  • 工作經驗:具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗

    Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant

  • 教育程度:中學畢業或以上程度

    Education: Secondary school diploma or equivalent

  • 語言能力:操流利廣東話及普通話,略懂英語

    Language Ability: Good Cantonese and Mandarin, basic English

  • 電腦應用:懂Micros軟件操作者優先考慮

    Computer Skills: Knowledge of Micros an advantage

申請方式:

如欲了解職位詳情,請瀏覽永利事業網站 (https://www.wynncareersmacau.com/tc) 或電郵至 jobs@wynnpalace.com,亦可於辦公時間星期一至五上午9時至下午6時致電(853) 8889 1188 / (853) 8986 6222。

Please visit Wynn Careers (https://www.wynncareersmacau.com) or by email: jobs@wynnpalace.com for the position details. For enquiries, please contact us at (853) 8889 1188 / (853) 8986 6222during office hours from Monday to Friday between 9:00am and 6:00 pm

$10k - 20k, $20k - 30k, $30k - 40k, F&B 餐飲業, Freelance 兼職, JSCMPT1, Marketing 市場行銷及傳播, Admin 行政, M06BJ

mFood 澳門招聘

 

mFood 作為澳門優質的本地生活服務平臺,我們專注於本地數字化生活圈,推動澳門智慧城市發展,重新定義城市生活,讓生活更便利,更美好。憑藉優秀的海內外人才和科技創新能力,未來我們也會持續不斷為用戶提供更多的服務,為澳門人的美好生活不斷努力。

網址:http://www.mfood.com.mo/


行政人事專員

崗位職責:

  • 負責公司員工考勤統計及薪酬計算;

  • 負責辦公空間日常維護及管理;

  • 負責公司固定資產及辦公耗材採購、發放、管理;

  • 負責辦公空間的租金、水電、物業費等相關費用申請、繳納;

  • 負責員工社保、職業稅的申辦;

  • 負責公司員工生日會、團建活動等其他員工集體活動的組織與安排;

  • 協助日常人員招聘、員工關係管理、花名冊更新等;

  • 協助上司完成其他行政人事相關事務。

任職要求:

  • 大專及以上學歷,行政管理、人力資源管理等相關專業優先;

  • 三年以上行政人事相關工作經驗;

  • 熟悉辦公軟件,尤其Excel函數應用,對數據敏感;

  • 性格開朗,責任心強,服務意識強,具備良好的溝通協調能力。

有意者請將個人履歷及要求待遇電郵至:admin@mfood.com.mo

業務經理 Account Manager

工作職責:

  • 拜訪潛力商家,提供運營策略,與商戶洽談合作並完成簽約,跟進上線;

  • 滿足商家基本需求,為商家提供優質服務;

  • 為商家營業增長做出策略建議,提升商戶營業額;

  • 關注商家經營情況,維持留存;

  • 及時處理商家的問題與投訴,跟進解決進度,提升多方滿意度;

  • 完成公司安排的各項業績,協助拓展市場;

任職要求:

  • 大學以上學歷,市場營銷、企業管理、工商管理等相關專業畢業

  • 具有一年以上從事營銷管理工作的經驗(具有數碼營銷、市場推廣經驗優先)

  • 人際溝通能力強,善於整合內外部資源促成合作,勤奮並擁有強學習能力,善於分享;

  • 積極主動且具有一定抗壓能力,有較強的市場開拓和銷售能力,有責任心;

  • 認同公司文化與價值觀,注重維護公司形象。

工作地點:澳門

薪資:底薪+佣金(面議)

有意者請將個人履歷及要求待遇電郵至:admin@mfood.com.mo

到店事業部  商務拓展專員 Account Executive

工作職責:

  • 開拓業務商圈的,與商戶洽談合作並完成簽約,跟進上線;

  • 根據商戶需求制定營運策略,提供促銷活動、及營運支持,維護客戶關係,提升交易額;

  • 為商戶提供定制化的營銷方案;

  • 及時處理商戶及用戶的問題與投訴,跟進解決進度,提升多方滿意度;

  • 持續研究平台推廣策略;

  • 定期覆盤商戶營運效果,提出優化建議並落實執行。

任職要求:

  • 具備優秀的客戶維護能力、商務談判能力及問題解決能力;

  • 具備應對工作調整的靈活應變能力,並擁有創新精神;

  • 能在高壓環境下高效完成任務;

  • 學習能力強,勤奮踏實、思維敏捷、耐心細緻;

  • 具備良好的團隊合作精神,有強烈的自我價值實現意願,善於自我驅動並激勵他人;

  • 認同公司文化與價值觀,注重維護公司形象。

工作地點:澳門

福利:

  • 享有綜合補貼、奬勵性假期

  • 挑戰高薪:底薪 + 績效 + 獎金,無上限

有意者請將個人履歷、近照及要求待遇電郵至:admin@mfood.com.mo

市場部 - 品牌合作經理 Marketing - Brand Partnership Manager

職責:

  • 開拓潛力的商業夥伴並探索品牌合作機會,能獨立完成製作營銷策略及方案輸出

  • 對商務及品牌合作的進度持續反饋,確保執行結果符合預期,并對後續合作開展提供優化建議

  • 結合品牌發展策略,確立品牌定位與價值觀符合公司業務目標和市場需求

  • 了解目標受眾和消費者需求並分析數據和趨勢,為品牌策略提供支持和改進方向

  • 負責管理及確保品牌形象,增強消費者對於品牌的認知度和忠誠度

  • 和研發團隊合作,依據公司業務目標及市場需求協助調整功能及開發 

任職要求:

  • 2 年以上品牌合作或相關工作經驗

  • 熟悉擅長市場營銷品牌策劃,具行業資源優先考慮

  • 具良好的溝通表達能力,資源拓展及談判能力

  • 責任心強,能承受一定工作壓力和強度

  • 需具備出色的撰寫文案能力及維新思維

語言:粵語,英語,國語

市場策劃專員 Marketing Executive

職責:

  • 協助銷售團隊進行行銷活動專案的策劃和實施方案

  • 制定方案及并有計劃地與政府、銀行、及其他機構等進行接洽與營銷

  • 負責品牌新聞、公關活動、品牌合作的策劃、線上、線下的推廣項目推進;

  • 跟據指引協助與外部的合作,進行接洽媒體購買和投放包括傳統媒體及新媒體

  • 根據公司行銷策略撰寫相關宣傳資料及傳播文案

  • 負責社交媒體帳號的管理和維護及統計工具分析推廣效果以制定推廣計畫,提升品牌曝光

任職要求:

  • 大專以上學歷,主修行銷、傳播、公共關係或具相關工作經驗優先考慮

  • 市場觸覺敏銳、責任感強、注重細節、和良好的人際溝通能力

  • 熟悉各大社交媒體平臺的使用 (Facebook、instagram、小紅書、抖音等)及數位廣告投放等工具

  • 需具備出色的撰寫文案能力及維新思維

  • 熟練使用 Microsoft Office,能使用設計軟件者優先考慮

語言:粵語,英語,國語

申請方式:

對以上職位有意者可將 CV 電郵至:admin@mfood.com.mo

葡國餐廳廚師

拿玻里比薩廚師 Macau chef

薪資: 20k-30k

工作職責:

  • 製作傳統拿玻里比薩,包括準備生麵團、醬料和配料。

  • 操作和維護木炭或燃氣烤爐。

  • 確保所有比薩的質量和一致性。

  • 維護清潔和衛生的工作環境。

  • 與團隊成員合作,確保店鋪的高效運作。

職位要求:

  • 至少有 2 年以上的比薩製作經驗,尤其是拿玻里比薩。

  • 對食品安全和衛生有基本的了解。

  • 能夠在快節奏的環境中工作,並對細節有出色的注意力。

  • 能夠提供一致且高質量的產品。

加分項目:

  • 在義大利或認證的烹飪學校接受過正式的烹飪訓練。

  • 熱愛傳統義大利烹飪和烘焙。

申請方式:

對以上職位有意者可將 CV 電郵至:hr@mfood.mo

麵包甜品烘焙師

薪資: 20k-30k

工作職責:

  • 準備和烘焙各種麵包和甜品,包括但不限於:日式麵包、法式長棍麵包、甜甜圈、蛋糕等。

  • 確保所有產品的質量和一致性。

  • 維護清潔和衛生的工作環境。

  • 與團隊成員合作,確保店鋪的高效運作。

職位要求:

  • 至少有 2 年以上的烘焙經驗,尤其是日式和西式烘焙。

  • 對食品安全和衛生的知識。

  • 能夠在快節奏的環境中工作,並對細節有出色的注意力。

  • 能夠提供一致且高質量的產品。

加分項目:

  • 有烘焙或糕點相關專業證書或學位。

  • 對新烘焙技術和趨勢有熱忱的追求和學習。

  • 有領導經驗或團隊合作經驗。

申請方式:

對以上職位有意者可將 CV 電郵至:hr@mfood.mo

商超業務拓展經理

薪資待遇:30-50K,優秀管理者可面議

崗位職責:

  • 根據公司整體發展規劃,完成新店拓展任務;

  • 根據公司經營目標制定並實施行銷計畫,專案規劃,全面統籌專案落地、產品促進計畫,完成公司下達的銷售目標;

  • 準確把握公司品牌定位,產品品牌定位,根據市場需求和變化、區域特性和市場資訊進行品牌策劃;

  • 建立完善產品定價管理制度,包括價格目標管理、定價程式管理、調價程式管理、價格配套管理等相關制度;

  • 負責產品定價,調價工作的跟蹤與評估,並隨時向公司彙報市場回饋情況;

  • 負責收集、分析市場和競爭對手資訊,制定公司開發流程及開發標準完成區域商圈的調研,為零售店面開發專案提供策略依據,撰寫專案評估分析報告,確保實現公司業務拓展目標;

  • 根據市場分析,開發產品,包括選品、詢價、比價、商務談判、樣品驗收、簽定合同等;

  • 制定商品組合方案及銷售策略,打造爆品及推廣新品,所管轄品類的選品,根據不同場景不同行銷節奏選擇合適的供應商家商品排期和上架;

  • 定期向直屬領導彙報新店計畫,確保新店的開發進度及定回饋﹔

  • 制定零售制度體系、業務流程,建立規範、高效的運營管理體系並監督實施;

  • 建立線上APP及實體零售端業務關係;

  • 運營數據跟蹤,根據銷售任務分配任務監督及輔導完成任務的情況,跟蹤各項運營數據;

  • 負責公司所有零售平臺的產品的日常銷售及促銷活動的執行和監控;

  • 負責對零售區域內市場進行分析和評估;

  • 培養和發展優秀的零售運營隊伍。

崗位要求:

  • 本科(全日制)或以上學歷,市場行銷、管理類等相關專業;

  • 瞭解澳門商超現狀與發展,社會和商業資源廣泛;

  • 具有5年或以上連鎖行業開發工作經驗;

  • 具備豐富的零售管道客戶資源及管道開發經驗優先﹔

  • 有豐富的商超,零售店經理管理經驗;

  • 具備較強的市場分析、行銷、推廣、推廣能力,以及優秀的談判能力與技巧;

  • 品行端正,具備良好的溝通能力、協調能力和團隊合作能力;

  • 能夠承受較大的工作強度和工作壓力;

  • 熟悉零售、商超尤其是高端零售的市場運作模式和促銷管理模式;

  • 能統籌、掌控促銷活動,對促銷活動有準確的預估和判斷力;

  • 優秀的組織管理能力和協調能力,出色的人際溝通能力、團隊建設能力、業務開拓能力;

  • 會流利粵語。

工作地點:珠海/澳門

申請方式:

對以上職位有意者可將 CV 電郵至:admin@mfood.com.mo

商超運營經理

薪資待遇:30-50K,優秀管理者可面議

崗位職責:

  • 根據公司經營目標制定並實施營銷計劃,項目規劃,全面統籌項目落地、產品促進計劃,完成公司下達的銷售目標;

  • 負責年度目標和預算,以及年度、月度銷售目標、售罄率目標、客單價指標、業績增長方案與促銷策略方案的製定與達成;

  • 規劃組織各項運營活動,輸出及審核各項活動內容,配合公司零售業務資源,達成會員增長、銷售、毛利目標;

  • 制定商品組合方案及銷售策略,打造爆品及推廣新品,所管轄品類的選品,根據不同場景不同營銷節奏選擇合適的供應商家商品排期和上架;

  • 負責新品引進及滯銷品淘汰,優化商品結構,制定產品結構及價格體系,控制採購風險;

  • 按照公司對品牌在市場定位的要求,在產品選品方面進行嚴格監控和審核;

  • 建立商品分層體系,根據不同消費場景進行推送;

  • 建立完善產品定價管理制度,包括價格目標管理、定價程序管理、調價程序管理、價格配套管理等相關製度;

  • 負責產品定價,調價工作的跟踪與評估,並隨時向公司匯報市場反饋情況;

  • 制定零售制度體系、業務流程,建立規範、高效的運營管理體係並監督實施;

  • 建立線上APP及實體零售端業務關係;

  • 運營數據跟踪,根據銷售任務分配任務監督及輔導完成任務的情況,跟踪各項運營數據;

  • 負責公司所有零售平台的產品的日常銷售及促銷活動的執行和監控;

  • 負責對零售區域內市場進行分析和評估;

  • 培養和發展優秀的零售運營隊伍。

崗位要求:

  • 本科(全日制)或以上學歷,市場營銷、管理類等相關專業;

  • 有豐富的商超,零售店經理管理經驗;

  • 具備較強的市場分析、營銷、推廣、推廣能力,以及優秀的談判能力與技巧;

  • 品行端正,具備良好的溝通能力、協調能力和團隊合作能力;

  • 能夠承受較大的工作強度和工作壓力;

  • 熟悉零售、商超尤其是高端零售的市場運作模式和促銷管理模式;

  • 能統籌、掌控促銷活動,對促銷活動有準確的預估和判斷力;

  • 優秀的組織管理能力和協調能力,出色的人際溝通能力、團隊建設能力、業務開拓能力;

  • 會流利粵語。

工作地點:珠海/澳門

申請方式:

對以上職位有意者可將 CV 電郵至:admin@mfood.com.mo

外賣專送員

路氹區 & 澳門區 (全職車手/兼職車手多名)

工作地點:路氹區、澳門區

崗位職責:

  • 按照公司配送流程準時完整地把餐品送到顧客手上;服從管理,配合公司的工作安排;以客為本。

任職要求:

  • 全職/兼職車手需手持有澳門居民身份證,有電單車及持有澳門電單車駕駛執照;

  • 工作認真盡責、能吃苦耐勞、親和力強、工作守時、有時間觀念;

  • 有電單車配送經驗者優先。

待遇:

  • 全職車手:享受同行業最高薪酬待遇;

  • 兼職車手:單量計算,多勞多得,時間自由。

申請方式:

對以上職位有意者可將 CV 電郵至:hr@mfood.mo,或致電 6386 0088

$10k - 20k, Government 政府及公共事業機構, Admin 行政, Urgent Hiring 急聘職位, Freelance 兼職, JSCMPT3, M06AJ

Macau Management Association 澳門管理專業協會招聘

 

 

兼職接待處文員

工作內容:負責處理來電、文件往來及一般辦公室文書等工作。

職位要求:富責任感, 能獨立工作,誠懇有禮,能熟悉電腦文書軟件操作更佳。

工作時間:

  • 星期一至五下午五時半至晚上十時半

  • 星期六中午十二時半至下午六時

  • 星期日早上九時至下午六時

有意者請將個人履歷電郵至:hr@mma.org.mo

$10k - 20k, $20k - 30k, $30k - 40k, Admin 行政, CS 客戶服務, F&B 餐飲業, GM 綜合管理, Hotel 酒店業, HR 人力資源, JSCM16R4, Marketing 市場行銷及傳播, M07CJ

公教中心酒店招聘

 

公教中心酒店 Catholic Centre Hotel

Innovate Your Career

Catholic Centre Opening Soon in Macau!

We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.

Join our unique family and shape your future career with us!

開創您的職業新篇章

澳門公教中心即將啟幕!

歡迎您加入公教中心這個充滿活力的團隊。酒店坐落於澳門繁華核心地段,計劃於2026年即將開業。作為一間三星級酒店,我們致力打造充滿熱情、以服務為導向的團隊,為賓客創造卓越的“五星級”體驗,重新定義酒店服務標準。在這個氛圍積極的環境中探索新機遇,實現您的成長和職業發展。

加入我們的大家庭,一同開創屬於您的職業未來!


Front Office

Front Office Manager / Assistant Front Office Manager

Responsibilities:

a. Front Office Operations Management:

  • Oversee the daily operations of the front desk, reservations, and guest servicesEnsure smooth check-in and check-out processes, addressing any guest concerns promptly

  • Monitor and maintain the hotel’s property management system (PMS) and other relevant software

  • Ensure accurate handling of guest accounts, billing, and cashiering procedures

b. Guest Experience:

  • Ensure all guests receive a warm welcome and personalized service throughout their stay

  • Handle guest complaints and resolve issues in a timely and professional manner

  • Implement strategies to enhance guest satisfaction and loyalty

  • Maintain a visible presence in the lobby to interact with guests and address their needs

  • Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest

c. Team Leadership:

  • Recruit, train, and supervise front office staff, including front desk agents, concierge, and reservations team

  • Conduct regular performance evaluations and provide coaching and feedback to team members

  • Create and manage staff schedules to ensure adequate coverage during peak periods

  • Foster a positive and collaborative work environment

d. Administrative Duties:

  • Prepare and analyze front office reports, including occupancy, revenue, and guest feedback

  • Monitor and control front office expenses within the budget

  • Maintain accurate records of guest interactions, incidents, and special requests

  • Collaborate with other departments to ensure seamless communication and coordination

  • Attend and chair all Front Office scheduled meetings as well as meetings called at random by Management

  • Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time

e. Revenue Management:

  • Maximize room revenue by managing room inventory and implementing upselling strategies

  • Monitor competitor pricing and market trends to adjust rates and promotions accordingly

  • Work closely with the sales and marketing team to make bookings and occupancy

f. Compliance and Standards:

  • Ensure compliance with hotel policies, procedures, and brand standards

  • Maintain a safe and secure environment for guests and employees

  • Stay updated on industry trends and best practices to improve front office operations

Requirements:

  • Minimum 5-8 years of experience in front office operations, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage

  • High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

  • Relevant certificates in hospitality or guest service management are a plus

  • Strong leadership and team management skills

  • Excellent communication and interpersonal abilities

  • Proficiency in hotel management software (e.g., Cambridge) and Microsoft Office Suite

  • Ability to multitask and work under pressure in a fast-paced environment

  • Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

  • Macau ID holder only

Concierge Supervisor

Responsibility:

  • Lead the concierge team and ensure high-quality service delivery

  • Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests

  • Handle guest complaints and provide prompt resolutions

  • Collaborate closely with Front Office and other departments to enhance guest experience

  • Train and guide concierge employees to follow hotel standards and procedures

  • Manage concierge resources and maintain a clean, organized work area

  • Build and maintain strong relationships with local vendors and travel partners

Requirement:

  • Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred

  • Bachelor’s degree in Hospitality Management

  • Strong knowledge of local attractions, transportation options, and business contacts

  • Excellent communication skills in English and Chinese

  • Strong leadership, problem-solving, and customer service skills

  • Willing to work shifts, weekends, and public holidays

  • Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

  • Proficient in Microsoft office suite

Reception Agent

Responsibilities:

  • Handle guest check-in and check-out procedures

  • Respond to guest inquiries and provide relevant information and assistance

  • Address guest complaints and escalate issues to supervisors when necessary

  • Maintain a clean and organized front desk area in line with hotel standards

  • Coordinate with other departments to meet guest needs

  • Operate the property management system and accurately record guest information

  • Promote hotel services and facilities to enhance guest experience

Requirements:

  • Previous experience in hospitality or customer service is preferred

  • Good command of spoken and written in English and Chinese

  • Friendly, courteous, and with strong interpersonal skills

  • Willing to work shifts, weekends, and public holidays

  • Responsible, detail-oriented, and a good team player

  • Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

  • Proficient in Microsoft office suite

Reception Supervisor

Responsibilities:

  • Oversee daily front office activities including check-in, check-out, and guest inquiries

  • Ensure all front desk employees deliver courteous and efficient service according to hotel standards

  • Handle guest complaints and resolve issues promptly and professionally

  • Assist in employee scheduling, training, and performance monitoring

  • Coordinate with other departments to ensure guest needs are met

  • Monitor room availability and support revenue optimization strategies

  • Maintain accurate records and reports related to front office operations

  • Ensure the front desk area is clean, organized, and presentable at all times

Requirements:

  • Minimum 3 years of experience in front office roles

  • Strong leadership and communication skills

  • Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

  • Able to handle guest complaints with professionalism and empathy

  • Good command of spoken and written in English and Chinese

  • Proficient in Microsoft office suite

  • Detail-oriented, organized, and able to work under pressure

  • Willing to work shifts, weekends, and public holidays

Concierge Supervisor

Responsibilities:

  • Supervise concierge, bell, and door operations to ensure timely and professional guest assistance

  • Coordinate transportation, tours, dining reservations, and special arrangements

  • Oversee luggage handling, guest arrivals/departures, and door greeting services

  • Maintain updated knowledge of local attractions, events, and services to provide accurate recommendations

  • Train and guide team members to uphold service standards and guest satisfaction

  • Handle VIP requests and resolve guest issues promptly and professionally

  • Build and maintain relationships with external vendors and service providers

  • Ensure compliance with hotel policies and local regulations

Requirement:

  • Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred

  • Bachelor’s degree in Hospitality Management

  • -trong knowledge of local attractions, transportation options, and business contacts

  • Excellent communication skills in English and Chinese

  • Strong leadership, problem-solving, and customer service skills

  • Willing to work shifts, weekends, and public holidays

  • Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

  • Proficient in Microsoft office suite

Reservation Supervisor

Responsibilities:

  • Supervise daily reservation operations and ensure accurate data entry in the Property Management System (PMS)

  • Monitor booking channels and implement strategies to optimize occupancy and revenue

  • Handle complex booking requests, group reservations, and special arrangements

  • Train and guide reservation agents to maintain service standards and accuracy

  • Prepare reservation reports and assist in forecasting occupancy trends

  • Coordinate with front office and other departments to ensure seamless guest experience

  • Ensure compliance with hotel policies and local regulations

Requirements:

  • Minimum 3 years of experience in hotel reservations or related departments

  • Bachelor’s degree in Hospitality Management

  • Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

  • Good communication skills in English and Chinese

  • Strong leadership, problem-solving skills, and attention to detail

  • Willing to work shifts, weekends, and public holidays

  • Proficient in Microsoft office suite

Senior Reception Agent / Reception Agent

Responsibilities:

  • Manage guest arrivals and departures, ensuring accurate check-in/check-out procedures

  • Handle guest inquiries, reservations, and special requests promptly and professionally

  • Assist in training and guiding junior reception agents to maintain service quality

  • Resolve guest issues and escalate complex cases to the Reception Supervisor when necessary

  • Ensure accurate handling of payments, billing, and cashiering procedures

  • Maintain a welcoming and professional environment at the reception desk

  • Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction

Requirements:

  • 1-2 years of experience in front office or reception operations within hospitality

  • Previous experience in a senior or lead role preferred

  • Good command of spoken and written in English and Chinese

  • Friendly, courteous, and with strong interpersonal skills

  • Willing to work shifts, weekends, and public holidays

  • Responsible, detail-oriented, and a good team player

  • Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

  • Proficient in Microsoft office suite

Senior Concierge Agent / Concierge Agent

Responsibilities:

  • Welcome guests and assist with luggage handling and door services

  • Arrange transportation, tours, dining reservations, and respond to special requests

  • Provide accurate information about local attractions, events, and services

  • Maintain a professional and courteous demeanor at all times

  • Coordinate with other departments to ensure timely and seamless guest service

  • Uphold compliance with hotel policies, brand standards, and local regulations

Requirements:

  • 1–2 years in concierge, bell, or guest services within hospitality preferred

  • Fresh candidates with strong customer service skills may be considered

  • Diploma or Certificate in Hospitality Management or related field preferred

Excellent communication and interpersonal skills

  • Strong organizational and multitasking abilities

  • Knowledge of local attractions, dining, and entertainment options

  • Ability to handle guest issues professionally and calmly under pressure

  • Basic Proficiency in Microsoft Office Suite and hotel systems

Reservation Agent

Responsibilities:

  • Process reservations via phone, email, and online booking platforms

  • Ensure accurate data entry in the Property Management System (PMS)

  • Respond promptly to guest inquiries and provide information on rates, availability, and hotel services

  • Assist with group bookings and special arrangements as required

  • Coordinate with front office and other departments to ensure smooth guest arrivals

  • Maintain compliance with hotel policies and service standards

Requirements:

  • 1–2 years in reservations or front office operations within hospitality preferred

  • Fresh candidates with strong communication skills may be considered

  • Diploma or Certificate in Hospitality Management or related field preferred

  • Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

  • Good communication skills in English and Chinese

  • Friendly, courteous, and with strong interpersonal skills

  • Willing to work shifts, weekends, and public holidays

  • Detail-oriented, responsible, and a good team player

  • Proficient in Microsoft office suite

Senior Operator / Operator

Responsibilities:

  • Answer and transfer internal and external calls accurately to the appropriate department or room

  • Handle guest messages, wake-up calls, and other phone-related services

  • Report communication equipment issues and assist with basic troubleshooting

  • Coordinate with Front Office and other departments to ensure accurate message delivery

  • Maintain a clean and organized switchboard area

  • Assist in handling emergency calls and special situations according to hotel procedures

Requirements:

  • Previous experience in hospitality or customer service is preferred

  • Familiarity with PABX systems and basic hotel operations

  • Good communication skills in English and Chinese

  • Friendly, courteous, and with strong interpersonal skills

  • Willing to work shifts, weekends, and public holidays

  • Detail-oriented, responsible, and a good team player

  • Proficient in Microsoft office suite

Guest Services

Senior Guest Services Manager / Guest Services Manager

Responsibilities:

  • Manage guest services team to ensure consistent service standards

  • Oversee smooth execution of check-in and check-out procedures

  • Handle guest complaints and special requests with effective solutions

  • Coordinate with housekeeping, front office, and other departments

  • Follow up on VIP guest arrangements and personalized services

  • Monitor daily operations and optimize service workflows

  • Train, guide, and evaluate front-line staff performance

  • Participate in planning and implementing guest satisfaction initiatives

Requirements:

  • 5 – 8 years of experience in Guest Services within a 4-star or above hotel in Macau, including over 5 years in a managerial capacity.

  • Bachelor’s degree in Hospitality Management.

  • Proficiency in hotel management system and PABX system (Shiji Cambridge and Alcatel Lucent is a plus).

  • Proficient in Microsoft office suite

  • Hold relevant certifications in hospitality or guest service management.

  • Strong communication, coordination, and leadership skills

  • Familiarity with guest service procedures

  • Ability to handle emergencies under pressure

  • Proficient in both Chinese and English.

  • Detail-oriented with a strong service mindset

  • Willingness to work shifts and on holidays

Senior Guest Services Officer / Guest Services Officer

Responsibilities:

  • Answer guest inquiries about hotel services and local attractions

  • Handle service requests via phone, email, or in person

  • Assist guests with bookings for transport, dining, or tours

  • Maintain a clean and professional front desk area

  • Record and follow up on guest feedback and complaints

  • Support luggage storage and lost-and-found handling

  • Coordinate with other departments to fulfill guest needs

Requirements:

  • Strong communication and customer service skills

  • Familiarity with basic front desk procedures and systems

  • Friendly demeanor, professional appearance, and proper etiquette

  • Ability to stay composed in a fast-paced environment

  • Basic English proficiency for guest interaction

  • Willingness to work shifts, nights, and holidays

  • Prior experience in hospitality or customer service is a plus

  • Proficient in Microsoft office suite

Food & Beverage

Head Chef

Responsibilities:

  • Oversee the daily kitchen operations, including food preparation, cooking, and presentation

  • Ensure all dishes meet the hotel’s quality, taste, and consistency standards

  • Supervise and coordinate the work of kitchen staff during shifts

  • Monitor inventory levels of food supplies and kitchen equipment

  • Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences

  • Contribute creative ideas for new dishes and seasonal specials

  • Ensure all recipes and portion sizes are followed accurately

  • Ensure all food served meets the hotel’s quality standards and guest expectations

  • Address guest feedback and complaints related to food quality or service promptly and professionally

  • Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

  • Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.

  • High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred

  • Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

  • Strong leadership and team management skills

  • Excellent communication and interpersonal abilities

  • Proficiency in F&B management software and Microsoft Office Suite

  • Ability to multitask and work under pressure in a fast-paced environment

  • Good command of spoken and written Chinese and English

Sous Chef

Responsibilities:

  • Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation

  • Ensure all dishes meet the hotel’s quality, taste, and consistency standards

  • Supervise and coordinate the work of kitchen staff during shifts

  • Monitor inventory levels of food supplies and kitchen equipment

  • Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences

  • Contribute creative ideas for new dishes and seasonal specials

  • Ensure all recipes and portion sizes are followed accurately

  • Ensure all food served meets the hotel’s quality standards and guest expectations

  • Address guest feedback and complaints related to food quality or service promptly and professionally

  • Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

  • Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.

  • High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred

  • Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

  • Strong leadership and team management skills

  • Excellent communication and interpersonal abilities

  • Proficiency in F&B management software and Microsoft Office Suite

  • Ability to multitask and work under pressure in a fast-paced environment

  • Good command of spoken and written Chinese and English

Chef de Partie

Responsibilities:

  • Plan and prepare a variety of dishes according to menu specifications.

  • Supervise kitchen staff and delegate tasks effectively.

  • Ensure food quality, taste, and presentation meet standards.

  • Train line cooks and kitchen assistants to follow the recipe and standards.

  • Monitor inventory and order supplies as needed.

  • Maintain cleanliness and hygiene in all kitchen areas.

  • Follow hygiene (HACCP) safety regulations and company policies.

  • Develop new recipes and contribute to menu innovation.

  • Manage kitchen operations during busy service hours.

Requirements:

  • High school diploma or equivalent is required.

  • Proven experience as a Chef or in a similar culinary role.

  • Strong knowledge of cooking techniques and kitchen equipment.

  • Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).

  • Ability to lead and motivate a kitchen team.

  • Creativity and passion for food presentation and flavor.

  • Good time management and organizational skills.

  • Willingness to work flexible hours, in shifts, including weekends and holidays.

Demi Chef

Responsibilities:

  • Plan and prepare a variety of dishes according to menu specifications.

  • Supervise kitchen staff and delegate tasks effectively.

  • Ensure food quality, taste, and presentation meet standards.

  • Train line cooks and kitchen assistants to follow the recipe and standards.

  • Monitor inventory and order supplies as needed.

  • Maintain cleanliness and hygiene in all kitchen areas.

  • Follow hygiene (HACCP) safety regulations and company policies.

  • Develop new recipes and contribute to menu innovation.

  • Manage kitchen operations during busy service hours.

Requirements:

  • High school diploma or equivalent is required.

  • Proven experience as a Chef or in a similar culinary role.

  • Culinary certification or relevant training is preferred.

  • Relevant certificates in food safety and sanitation (e.g., HACCP) are a plus

  • Strong knowledge of cooking techniques and kitchen equipment.

  • Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).

  • Ability to lead and motivate a kitchen team.

  • Creativity and passion for food presentation and flavor.

  • Good time management and organizational skills.

Chef

Responsibilities:

  • Plan and prepare a variety of dishes according to menu specifications

  • Supervise kitchen staff and delegate tasks effectively

  • Ensure food quality, taste, and presentation meet standards

  • Monitor inventory and order supplies as needed

  • Maintain cleanliness and hygiene in all kitchen areas

  • Follow food safety regulations and company policies

  • Develop new recipes and contribute to menu innovation

  • Manage kitchen operations during busy service hours

Requirements:

  • Proven experience as a Chef or in a similar culinary role

  • Strong knowledge of cooking techniques and kitchen equipment

  • Familiarity with food safety and hygiene standards

  • Ability to lead and motivate a kitchen team

  • Creativity and passion for food presentation and flavor

  • Good time management and organizational skills

  • Willingness to work flexible hours, including weekends and holidays

  • Culinary certification or relevant training is preferred


Chef Assistant

Responsibilities:

  • Assist in preparing ingredients for cooking

  • Follow instructions from Chef during food preparation

  • Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.

  • Operate basic kitchen equipment safely; Help with plating and presentation of dishes

  • Comply with food safety and hygiene standards

Requirements:

  • Basic knowledge of cooking techniques and kitchen operations

  • Willingness to learn and follow instructions

  • Ability to work in a fast-paced environment

  • Good hygiene and cleanliness habits

  • Team player with a positive attitude

  • Physical stamina to handle kitchen duties

  • Flexibility to work shifts, including weekends and holidays

  • Culinary training or relevant experience is an advantage

Stewarding Supervisor

Responsibilities:

  • Manage and schedule the entire stewarding team.

  • Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.

  • Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.

  • Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.

  • Oversee the proper operation and the maintenance of equipment.

  • Coordinate with the Executive Chef and kitchen department heads to support their operational needs.

  • Manage waste disposal and recycling programs efficiently.

  • Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.

Requirements:

  • Proven experience as a Chief Steward or similar role in a high-volume kitchen.

  • In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.

  • Strong leadership and team management abilities.

  • Excellent organizational and inventory management skills.

  • Ability to work under pressure in a fast-paced, hot, and humid environment.

  • Good communication skills to interact effectively with kitchen and purchasing departments.

  • Basic mechanical knowledge for troubleshooting machines is a plus.

  • Willingness to work shifts, including weekends and holidays.

Steward

Responsibilities:

  • Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.

  • Dispose of waste and recyclables according to established procedures.

  • Assist with receiving and storing deliveries as needed.

  • Follow all safety and sanitation protocols (e.g., HACCP).

  • Support other kitchen staff with basic tasks when required.

Requirements:

  • Previous experience in hospitality or kitchen operations is preferred

  • Basic knowledge of hygiene and food safety standards

  • Ability to work efficiently in a fast-paced environment

  • Physically fit and able to handle cleaning tasks and equipment

  • Team-oriented with good communication skills

  • Willingness to work shifts, including weekends and holidays

  • Attention to detail and a strong sense of responsibility

  • Basic understanding of kitchen tools and equipment

Food & Beverage Manager

Responsibilities:

  • Oversee the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service.

  • Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations.

  • Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.

  • Monitor inventory levels of food, beverages, and supplies, and manage procurement processes.

  • Ensure a high level of guest satisfaction by delivering exceptional dining experiences.

  • Address guest feedback and complaints promptly and professionally.

  • Collaborate with the culinary team to create and update menus that reflect seasonal ingredients and guest preferences.

  • Maintain a visible presence in the restaurant to interact with guests and ensure service standards are met.

  • Recruit, train, and supervise F&B staffs, including culinary team, restaurant managers, servers, bartenders, and banquet staffs.

  • Conduct regular performance evaluations and provide coaching and feedback to team members.

  • Create and manage staff schedules to ensure adequate coverage during peak periods.

  • Foster a positive and collaborative work environment.

  • Manage department’s budget, including revenue targets and cost control.

  • Monitor and analyze financial performance, including sales, costs, and profitability.

  • Implement strategies to maximize revenue and minimize expenses.

  • Ensure accurate billing and cash handling procedures are followed.

  • Ensure compliance with local health, safety, and sanitation regulations.

  • Maintain a clean, organized, and safe restaurant environment. Enforce strict hygiene and safety protocols (e.g., HACCP) to comply with health regulations and company policies.

  • Stay updated on industry trends and best practices to improve restaurant operations.

Requirements:

  • Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or management position. Experience working in a hotel or high-volume restaurant environment is highly desirable. Familiarity with Macau’s culinary scene and local ingredients is an advantage.

  • High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred.

  • Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

  • Strong culinary skills and a passion for food innovation

  • Excellent leadership and team management abilities

  • Strong organizational and time management skills

  • Ability to work under pressure in a fast-paced environment

  • Good command of spoken and written Chinese and English

  • Macau ID holder only

Restaurant Manager / Restaurant Supervisor

Responsibility:

  • Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service

  • Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations

  • Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality

  • Monitor inventory levels of food, beverages, and supplies, and manage procurement processes

Requirement:

  • 5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

  • Relevant certificates in food safety and sanitation (e.g., HACCP) are required

  • Proficient in restaurant management software and Microsoft Office Suite

  • Strong leadership and team management skills

  • Excellent communication and interpersonal abilities

  • Proficiency in restaurant management software and Microsoft Office Suite

  • Ability to multitask and work under pressure in a fast-paced environment

  • Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

  • Willingness to work flexible shifts, including weekends and holidays

Senior Restaurant Captain / Restaurant Captain

Job Description:

  • Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service

  • Monitor food quality, assist in inventory checks and prevent unnecessary expenses

  • Address guest feedback and complaints promptly and professionally

  • Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality

  • Promote upselling and verify accurate billing procedures

  • Support the setup and execution of events

  • Enforce hygiene (HACCP) and safety regulations

  • Report maintenance issues and conduct routine equipment checks

  • Perform other operational tasks as required

Job Requirements:

  • 4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable

  • Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred

  • Basic financial knowledge (inventory control, cost management, daily reporting)

  • Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)

  • Good command of spoken and written Chinese and English

Bartender

Responsibilities:

  • Mix and serve various alcoholic and non-alcoholic beverages

  • Greet guests and provide friendly, professional service

  • Manage bar inventory and conduct regular stock checks

  • Keep the bar area clean and organized

  • Recommend drinks and promote sales

  • Handle customer orders and process payments

  • Monitor alcohol consumption to ensure guest safety

  • Assist in preparing garnishes, fruits, and bar snacks

Requirements:

  • Knowledge of spirits, cocktails, and mixing techniques

  • Strong communication and customer service skills

  • Ability to work in a fast-paced environment

  • Responsible and detail-oriented

  • Willingness to work shifts and holidays

  • Bartending certification is a plus

  • Prior bartending experience preferred

Waiter

Responsibilities:

  • Greet customers and escort them to their seats

  • Present menus and answer questions about dishes

  • Take and accurately record food and drink orders

  • Serve meals and beverages promptly

  • Attend to customer needs and requests

  • Clear tables and reset for the next guests

  • Handle billing and payment transactions

  • Coordinate with kitchen and other staff

Requirements:

  • Strong communication and customer service skills

  • Ability to work efficiently in a fast-paced environment

  • Basic knowledge of food service and etiquette

  • Physical stamina to stand and carry trays for long periods

  • Attention to detail and hygiene standards

  • Teamwork and collaboration abilities

  • Flexibility to work shifts, evenings, and holidays

  • Prior experience is a plus

Housekeeping

Executive Housekeeper / Assistant Executive Housekeeper

Responsibilities:

  • Housekeeping Operations Management

    • Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services

    • Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards

    • Develop and implement housekeeping procedures and protocols to improve efficiency and qualitied. Monitor and manage inventory of cleaning supplies, linens, and amenities

  • Team Leadership

    • Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel

    • Conduct regular performance evaluations and provide coaching and feedback to team members

    • Create and manage staff schedules to ensure adequate coverage during peak periods

    • Foster a positive and collaborative work environment

    • Contribute to overall operational efficiency by performing relevant duties as assigned; meal breaks are well controlled during peak hours

  • Guest Satisfaction

    • Ensure guest rooms and public areas are cleaned and maintained to the highest standards

    • Address guest complaints and concerns related to housekeeping promptly and professionally

    • Implement strategies to enhance guest satisfaction and loyalty

    • Conduct regular inspections of guest rooms and public areas to ensure quality standards are met

  • Budget and Cost Control

    • Prepare and manage the housekeeping department’s budget

    • Monitor and control expenses, including labor costs, cleaning supplies, and equipment maintenance

    • Identify cost-saving opportunities without compromising quality

  • Coordination with Other Departments

    • Collaborate with the front office, maintenance, and other departments to ensure seamless operations

    • Coordinate with the maintenance team to address repair and maintenance issues in guest rooms and public areas

    • Work closely with the front office to manage room status and ensure timely room turnover

  • Compliance and Standards

    • Ensure compliance with health, safety, and sanitation regulations

    • Maintain a safe and secure environment for guests and employees

    • Stay updated on industry trends and best practices to improve housekeeping operations

Requirements:

  • Minimum 5-8 years of experience in housekeeping management, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage

  • High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

  • Relevant certificates in housekeeping or hospitality management are a plus

  • Strong leadership and team management skills

  • Excellent communication and interpersonal abilities

  • Proficiency in housekeeping management software and Microsoft Office Suite

  • Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus

  • Ability to multitask and work under pressure in a fast-paced environment

  • Good command of spoken and written Chinese and English

  • Macau ID holder only

Housekeeping Supervisor

Responsibility:

  • Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services

  • Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards

  • Develop and implement housekeeping procedures and protocols to improve efficiency and quality

  • Monitor and manage inventory of cleaning supplies, linens, and amenities

Requirements:

  • Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.

  • Bachelor’s degree in Hospitality Management

  • Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus

  • Ability to multitask and work under pressure in a fast-paced environment

  • Good command of spoken and written Chinese and English

Linen Room Supervisor

Responsibility:

  • Supervise, schedule and train linen room staff.

  • Maintain linen/uniform room organization and conduct regular inspections.

  • Coordinate with laundry and other departments.

  • Manage linen/uniform inventory and prepare approved orders.

  • Inspect all linen/uniforms before issuing and arrange repairs.

  • Report any damage or losses.

  • Follow all hotel SOPs and procedures.

  • Maintain professional grooming standards.

  • Promote teamwork and positive work behavior.

  • Perform additional duties as assigned.

Job Requirement:

  • Minimum 3 years of experience in linen room / laundry operations

  • Bachelor’s degree in Hospitality Management

  • Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.

  • Familiar with textile characteristics and professional laundry standards

  • Skilled in operating industrial laundry equipment and linen management systems.

  • Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.

  • Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.

  • Flexible schedule availability (including night shifts, weekends, and holidays).

  • Fluent in Cantonese and Mandarin, with good English communication skills

  • Able to work under pressure and adapt to shift schedules.

Housekeeping Coordinator

Responsibilities:

  • Answer calls promptly and professionally, relay messages to relevant staff

  • Coordinate room status changes between Front Office & Housekeeping

  • Process lost & found items properly

  • Submit urgent maintenance requests to Engineering

  • Prepare daily room attendant assignments and room assignments

  • Generate and review occupancy reports (OOO/VIP/arrivals/departures)

  • Manage guest loan items with proper documentation

  • Follow all hotel SOPs and grooming standards

  • Demonstrate professional conduct and teamwork

  • Perform additional duties as assigned by superior

Requirements:

  • High school diploma or above

  • With related experience is advance

Senior Room Attendant / Room Attendant

Responsibilities:

  • Sorts soiled linen / uniforms and forwards to the Laundry.

  • Maintains the area of responsibility in a clean and orderly manner.

  • Ensures proper shelving of the clean linen / uniforms.

  • Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.

  • Prepares clean linen according to the requisition.

  • Assists the supervisor in checking inventory.

  • Performs any other duties as directed by the Linen Room Supervisor.

  • Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.

  • Maintains personal grooming as per Hotel’s standard.

  • Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.

Requirements:

  • Minimum 1 year of room cleaning experience (hotel experience preferred).

  • Proficient in standard room cleaning procedures.

  • Proper use of various cleaning equipment and chemicals.

  • Proper handling of lost-and-found items.

  • Works well with colleagues to accomplish collaborative tasks.

  • Able to work under pressure and adapt to shift schedules.

Public Area Attendant

Responsibilities:

  • Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.

  • Ensures equipment is well-maintained and reports defects to supervisors.

  • Follows hotel safety, emergency, and pest control procedures.

  • Handles lost-and-found items promptly.

  • Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.

  • Performs additional duties as assigned and promotes teamwork.

Requirements:

  • Able to identify cleaning requirements for different materials.

  • Capable of prolonged standing work.

  • Diligent and detail-oriented, able to complete tasks independently.

  • Works well with colleagues to accomplish collaborative tasks.

  • Able to work under pressure and adapt to shift schedules.

Seamstress

Responsibilities:

  • Professionally alter/repair uniforms, drapes and linens to hotel standards.

  • Maintain an organized inventory of sewing supplies.

  • Ensure equipment and work area remain clean and functional.

  • Complete assigned tasks from Linen Room Supervisor.

  • Strictly follow all hotel and departmental procedures.

  • Maintain proper personal appearance standards.

  • Exhibit professional conduct and teamwork.

Requirements:

  • Prior experience in tailoring or related work is preferred.

  • Familiarity with various fabrics and sewing techniques.

  • Detail-oriented, responsible, and able to work independently.

  • Good time management skills.

  • Able to adapt to hotel working environment and shift schedules.

  • Basic communication skills and a strong sense of teamwork.

  • Able to work under pressure and adapt to shift schedules.

Safety Assurance

Safety Assurance Team Leader

Responsibility:

  • Supervisor all security operations, including surveillance systems, access control, and patrol

  • Respond promptly to security incidents, emergencies, and guest complaints

  • Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel

  • Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service

Requirements:

  • Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry

  • Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus

  • Possession of First Aid and CPR certification is an advantage

  • Excellent communication and interpersonal abilities

  • Proficiency in using security systems and technology

  • Ability to remain calm and make quick decisions under pressure

  • Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

Safety Supervisor

Responsibilities:

Develop and implement hotel security policies and emergency plans

  • Supervise daily duties and shift schedules of security staff

  • Conduct safety training to enhance staff awareness

  • Handle emergencies and report to management promptly

  • Regularly inspect surveillance systems, fire equipment, and evacuation routes

  • Maintain effective communication with police, fire departments, and other external agencies

  • Plan and execute security measures for major hotel events

  • Prepare security reports and recommend improvements

Requirements:

  • Minimum 3 years of experience in hotel or property security management

  • Familiarity with security systems, fire equipment, and emergency procedures

  • Strong organizational, coordination, and leadership skills

  • Ability to handle emergencies and make quick decisions independently

  • Excellent communication skills and customer service mindset

  • Willingness to work shifts and on holidays

  • Security certification or relevant professional license preferred

Senior General Services Attendant / General Services Attendant

Responsibilities:

  • Patrol all hotel areas to ensure safety and eliminate hazards

  • Handle security-related issues for guests and staff

  • Monitor surveillance systems and report irregularities promptly

  • Assist in managing emergencies and unexpected incidents

  • Control access at entrances and exits for people and vehicles

  • Support fire drills and safety training activities

  • Maintain order in public areas and prevent disputes or disturbances

  • Keep duty logs and report work status to supervisors

Requirements:

  • Prior experience in hotel or property security is preferred

  • Physically fit and able to work shifts, including night shifts

  • Good observation skills and ability to respond to emergencies

  • Responsible and detail-oriented work ethic

  • Basic communication skills and customer service awareness

  • Familiarity with security equipment and procedures is a plus

  • Basic Security Training Course certification is preferred

Estate

Assistant Estate Manager

Responsibilities:

  • Facilities Management:

    • Oversee day-to-day operations of estate facilities, including buildings, utilities, and grounds.

    • Ensure preventive and corrective maintenance schedules are implemented effectively.

  • Budget & Cost Control:

    • Prepare and manage annual facilities budget.

    • Monitor expenses and identify cost-saving opportunities without compromising quality.

  • Compliance & Safety:

    • Ensure compliance with local regulations, health and safety standards, and environmental requirements.

    • Conduct regular inspections and risk assessments to maintain a safe environment.

  • Vendor & Contractor Management:

    • Source, negotiate, and manage contracts with service providers and contractors.

    • Monitor performance and ensure service level agreements are met.

  • Team Leadership:

    • Supervise and develop employees, ensuring high performance and adherence to standards.

    • Provide training and guidance on operational procedures and safety protocols.

  • Project Management:

    • Plan and oversee renovation, repair, and improvement projects.

Requirements:

  • Bachelor’s degree in Facilities Management, Engineering, Property Management, or related field.

  • Minimum 8 years of experience in facilities or estate management.

  • Strong knowledge of building systems, maintenance practices, and safety regulations.

  • Excellent leadership, communication, and organizational skills.

  • Problem-solving and decision-making ability.

  • Budgeting and financial management skills.

  • Strong negotiation and vendor management capabilities.

  • Ability to work under pressure and handle multiple priorities.

  • Proficiency in MS Office and facilities management software.

  • Macau Electrical Technician Certifications is preferred.

Estate Team Leader

Responsibilities:

  • Oversee the installation, operation, and maintenance of all property systems and equipment.

  • Assist the Department Head in developing maintenance plans for mechanical, electrical, and plumbing (MEP) systems and designing solutions for existing issues.

  • Conduct regular inspections of MEP systems to ensure compliance with building codes and standards.

  • Perform regular maintenance to ensure optimal functioning of equipment.

  • Assist in procurement requests for engineering materials, monitor inventory usage, and coordinate with suppliers and effective material control.

  • Maintain accurate records and documentation for engineering operations.

  • Stay up to date with the latest industry regulations and best practices.

  • Perform other tasks assigned by Department Head.

Requirements:

  • Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field.

  • Minimum 6 years of relevant experience in coordinating MEP services.

  • Familiar with MEP or Hotel Services requirements and standards.

  • Self-motivated and can work independently and have sound problem-solving skills.

  • Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel.

  • Good command of both spoken and written Chinese and English.

  • Excellent interpersonal and communication skills.

  • Willingness to work shifts and on holidays.

  • Immediately available is preferable.

Duty Engineer

Responsibilities:

  • Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties

  • Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems

  • Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met

  • Perform regular maintenance to ensure optimal functioning of equipment

  • Stay up to date with the latest industry regulations and best practices

  • Perform other tasks assigned by Manager

Requirements:

  • Minimum 2 years of relevant experience on coordination of MEP services

  • Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field

  • Familiar with MEP or Building Services requirements and standards

  • Self-motivated and can work independently and sound problem-solving skills

  • Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel

  • Good command of both spoken and written Chinese and English

  • Excellent interpersonal and communication skills

  • Immediately available is preferable

Engineer / Technician

Responsibilities:

  • Conduct routine inspections and maintenance of hotel equipment.

  • Handle repair requests in guest rooms and public areas, ensure all are tracked, and completed.

  • Monitor the operation of Plumbing and Electrical systems. (For Engineer - MEP)

  • Perform carpentry and painting tasks in the hotel, including furniture repair and surface finishing. (For Engineer - Carpenter)

  • Assist in scheduled service and preventive maintenance.

  • Maintain repair logs and report irregularities.

  • Ensure all engineering operations comply with safety standards.

  • Provide technical support for hotel events or emergencies.

  • Coordinate with other departments to resolve facility-related issues.

Requirements:

  • Minimum 1 years of relevant experience.

  • Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field

  • Familiar with MEP or Building Services requirements and standards

  • Self-motivated and can work independently and sound problem-solving skills

  • Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel

  • Good command of both spoken and written Chinese and English

  • Excellent interpersonal and communication skills

  • Immediately available is preferable

Operations

Coordination Team Leader

Responsibilities:

  • Assist the Director of Operations or department heads in organizing daily operations

  • Follow up on interdepartmental coordination to ensure effective communication and execution

  • Compile and analyze operational data, providing reports and improvement suggestions

  • Monitor departmental workflows to ensure compliance with hotel standards

  • Address guest or staff operational concerns and propose solutions

  • Support training and administrative tasks such as scheduling and documentation

  • Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

  • Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred

  • Minimum 2 years of experience in hotel or related industry operations coordination

  • Familiar with basic workflows of hotel departments

  • Good communication skills in English and Chinese

  • Strong organizational, analytical, and problem-solving skills

  • Proficient in office software and report preparation (e.g., Excel, PowerPoint)

  • Responsible, detail-oriented, and a good team player

  • Able to work shifts and adapt to a fast-paced environment

Coordination Officer

Responsibilities:

  • Assist Coordination Team Leader or department heads in organizing daily operational tasks

  • Follow up on interdepartmental coordination to ensure effective communication and execution

  • Compile and analyze operational data, providing reports and improvement suggestions

  • Monitor departmental workflows to ensure compliance with hotel standards

  • Address guest or staff operational concerns and propose solutions

  • Support training and administrative tasks such as scheduling and documentation

  • Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

  • Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred

  • Minimum 2 years of experience in hotel or related industry operations coordination

  • Familiar with basic workflows of hotel departments

  • Good communication skills in English and Chinese

  • Strong organizational, analytical, and problem-solving skills

  • Proficient in office software and report preparation (e.g., Excel, PowerPoint)

  • Responsible, detail-oriented, and a good team player

  • Able to work shifts and adapt to a fast-paced environment

Sales & Marketing

Marketing Manager / Assistant Marketing Manager

Responsibilities:

  • Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives

  • Create annual marketing plans, including specific goals and budgets

  • Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences

  • Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions

  • Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives

  • Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities

  • Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests

  • Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty

  • Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence

  • Proofread all marketing collaterals before publishment to ensure accuracy and consistency

Requirements:

  • Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry

  • Bachelor’s degree in Business, Marketing, or a related field

  • Presentable, creative, self-motivated, responsible, organized, team player with good time management skills

  • Mature with a positive mindset and a good team player

  • Knowledge of the local market and industry trends

  • Excellent communication, presentation, and negotiation skills

  • Computer proficiency is required

  • Fluency in both spoken and written English and Chinese

  • Macau ID holder only

  • Candidates with less experien

Sales Manager / Assistant Sales Manager

Responsibilities:

  • Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets

  • Explore, identify, and develop new opportunities

  • Perform sales activities to meet corporate objectives

  • Ensure completeness and validity of customer orders, and coordinate with various departments

  • Monitor and evaluate sales activities to achieve desired business goals

  • Service new and existing clients

  • Conduct market research to monitor industry trends and competitor activities

  • Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience

  • Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement

  • Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events

  • Establish strong relationships with key clients, negotiate and prepare contracts

  • Perform other tasks assigned by the Senior Sales Manager

  • Proofread all sales collaterals before publishment to ensure accuracy and consistency

Requirements:

  • Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry

  • Presentable, creative, self-motivated, responsible, organized, team player with good time management skills

  • Mature with a positive mindset and a good team player

  • Knowledge of the local market and industry trends

  • Excellent communication, presentation, and negotiation skills

  • Computer proficiency is required

  • Fluency in both spoken and written English and Chinese

  • Macau ID holder only

  • Candidates with less experience will be considered for the position of Assistant Sales Manager

Senior Marketing Officer

Responsibilities:

  • Execute digital marketing initiatives, including website development and maintenance, search engine optimization (SEO), social media engagement, and online advertising

  • Design and produce marketing collateral, promotional materials, and visual content in line with brand guidelines.

  • Conduct market research, coordinate promotional activities, and assist in managing marketing projects

  • Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirements:

  • Bachelor's degree in Marketing, Communications, or a related field

  • Minimum 3 years in marketing, digital, or related fields; hospitality or digital advertising experience preferred

  • Experience in executing marketing campaigns

  • Proficient in digital marketing tools, social media platforms, and graphic design

  • Good command of written and verbal communication in Chinese and English

Sales Executive

Responsibility:

  • Handle all sales-related documentation, activities and reports

  • Manage accounts and maintain client relationships

  • Assist in sales strategy planning and perform market and competitor analysis

  • Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirement:

  • Minimum 1 year of sales experience, preferably in hospitality

  • Diploma in Hospitality Management, Business Administration or a related field

Finance

Finance Supervisor - Account Payable & Costing

Responsibilities:

  • Assist superiors in daily tasks focused on account payable and costing;

  • Ensure all inventory items have unit cost and be classified in its proper category;

  • Ensure accuracy of Restaurant, Staff Canteen transfer F&B items from inventory/warehouse;

  • Ensure accuracy of Housekeeping, Rooms and Engineering transfer items from inventory/warehouse;

  • Conduct inventory spot checking in warehouse, Restaurant & Staff Canteen to ensure all items are maintained and matched with the system balance;

  • Participate in month end stock taking and assist Auditor for annual stock taking;

  • Prepare stock take variance report and investigate the reasons;

  • Process, verify and update invoices, debit and credit notes, payment vouchers and receipts;

  • Reconciliation of vendor statement against system statement accounts;

  • Lead AP processing;

  • Work closely with vendors and internal departments to ensure all documents are in order for payment processing and issues, queries and disputes are resolved in a timely manner;

  • Prepare necessary information/ breakdown/ schedules/ reports requested by superior or auditor;

  • Other duties or ad-hoc tasks assigned by superiors;

Requirements:

  • Bachelor degree holder or above in Accounting/ Finance

  • Good command of spoken and written Chinese and English

  • Minimum 3 years of experience in Accounting / Finance, preferably in the hospitality industry

  • Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus

  • Ability to meet deadline

  • Detail-oriented team player with financial analytical skills.

  • Macau ID holder only

Finance Supervisor - Account Receivable & Income Audit

Responsibility:

  • Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;

  • Prepare journals, daily operating report and reconciliation;

  • Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;

  • Prepare daily report reflecting total sales and submitted to Financial Controller & Management;

  • Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.

  • Verify and update invoices, debit and credit notes, vouchers and receipts to guests;

  • Reconciliation of receivable statement against system statement accounts;

  • Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;

  • Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;

  • Ensure that vouchers are presented in numerical sequence and are properly accounted for;

  • Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor

  • Other duties or ad-hoc tasks assigned by superiors;

Requirement:

  • Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance

  • Good command of spoken and written Chinese and English

  • Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus

  • Ability to meet deadline

  • Detail-oriented team player with financial analytical skills.

Finance Assistant (AR & Income Audit)

Responsibility:

  • Process invoices, debit and credit notes, vouchers and receipts to guests;

  • Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;

  • Sort out, filing, archiving relevant AR & Income audit supporting documents;

  • Audit and trace the bank records for accuracy of cash/bank receipt;

  • Act as cashier substitute when necessary.

  • Other duties or ad-hoc tasks assigned by superiors;

Requirement:

  • Bachelor degree holder or above in Accounting/ Finance

  • Good command of spoken and written Chinese and English

  • Fresh graduate is welcome

  • Software: Words, Excel, Powerpoint, SageX3.

  • Ability to meet deadline

  • Detail-oriented team player with financial analytical skills

Finance Assistant (AP & Costing)

Responsibility:

  • Prepare payment vouchers, cheque, remittance;

  • Ensure regular payment are handled on times;

  • Sort out, filing, archiving relevant AP & Costing supporting documents;

  • Participate in month end stock taking and assist Auditor for annual stock taking;

  • Messenger for banks, supplier and government departments etc;

  • Other duties or ad-hoc tasks assigned by superiors;

Requirement:

  • Bachelor degree holder or above in Accounting/ Finance

  • Good command of spoken and written Chinese and English

  • Fresh graduates are welcome

  • Software: Word, Excel, PowerPoint, SageX3

  • Ability to meet deadline

  • Detail-oriented team player with financial analytical skills

Purchasing Supervisor

Responsibilities:

  • Assist to establish and implement purchasing department policies & procedures

  • Advise superior on ways to improve effectiveness and efficiency of Purchasing department

  • Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors

  • Research potential vendors, compare and evaluate offers from suppliers

  • Negotiate contract terms for agreement and pricing

  • Track orders and ensure timely delivery

  • Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products

  • Other duties or ad-hoc tasks assigned by superiors

Requirements:

  • Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance

  • Good command of spoken and written Mandarin, Cantonese (English is a plus)

  • Software: Words, Excel, Powerpoint

  • Macau ID holder only

Senior Receiving Assistant

Responsibilities:

  • Verify all deliveries against corresponding Purchase Orders (POs) for accuracy in items, quantities, and pricing.

  • Inspect the quantity, quality, and expiry dates of all received goods; reject non-compliant items and follow established procedures for returns or exchanges.

  • Accurately update the hotel's inventory management system (Sage X3) immediately upon receipt of goods.

  • Actively support periodic stock counts, assist in variance analysis, and contribute to reporting.

  • Facilitate the process for supplier returns or exchanges as required.

  • Assist the Purchasing Manager in sourcing potential suppliers and in the preparation of purchasing documents (e.g., POs).

  • Perform other duties or ad-hoc tasks as assigned by superiors

Requirement:

  • High school graduate or above.

  • Minimum of 1 year of experience in a receiving or related role within the hospitality industry.

  • Strong attention to detail and commitment to accuracy in documentation and inventory records.

  • Good organizational and time-management skills to handle the flow of daily deliveries.

  • Effective communication and interpersonal skills for coordinating with suppliers and internal departments.

  • Basic problem-solving skills to address discrepancies and non-conforming deliveries.

  • Certification in inventory management or related field is an advantage.

  • Must be a Macau ID holder

Warehouse Assistant

Responsibility:

  • Conduct monthly full counts & daily spot checks;

  • Investigate variances and implement corrective actions;

  • Monitor temperature logs for cold room (e.g. -18C to 4C);

  • Update stock movements in Sage X3 System;

  • Identify slow-moving items for utilization;

  • Minimize spoilage or obsolescence losses;

  • Organize storage by category (food/beverage/cleaning zones);

  • Enforce First-In-First-Out (FIFO) policy;

  • Distribute requested items to user departments;

Requirement:

  • High school graduated or above

  • Good command of spoken and written Mandarin, Cantonese (English is a plus)

  • Software: Words, Excel, Powerpoint

General Cashier

Responsibility:

  • Responsible for cash management of hotel;

  • Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;

  • Responsible for cash paperwork processing and making statements;

  • Assist the hotel finance department with daily affairs and operations.

  • Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;

  • Manage, train and guide departmental cashiers on proper cash handling and reporting standards;

Requirement:

  • Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above

  • Good command of spoken and written Mandarin, Cantonese (English is a plus)

  • Proficient in Microsoft Office Suite and Infrasys POS

  • Flexible with rotating shift schedules

Cashier

Responsibilities:

  • Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.

  • Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).

  • Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).

  • Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.

  • Clean and organize the checkout counter work area, ensuring a tidy and professional environment.

  • Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.

  • Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.

Requirements:

  • High school graduate or above.

  • Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).

  • Must be willing and able to work in shifts (including nights, weekends, and holidays).

Information Technology

Information Technology Manager / Assistant Information Technology Manager

Responsibilities:

  • Infrastructure Design & Management:

  • Plan and deploy robust network infrastructure, including structured cabling (Cat6A/fiber), Wi-Fi, firewalls, and VLAN segmentation

  • Manage on-premises/cloud servers, NAS storage, and virtualization solutions to optimize resource utilization

  • Oversee the phased implementation of IT systems, including Active Directory, file servers, and applications (e.g., PMS, POS, Finance System, HRMS)

  • Cybersecurity & Compliance:

  • Implement multi-layered security measures: firewalls, intrusion detection, NAC/RADIUS integration, and endpoint protection

  • Ensure compliance and other regulations; develop incident response and disaster recovery plans

  • Conduct regular audits and system updates

  • Vendor & Project Coordination:

  • Manage supplier solutions for hardware, software, and professional services (e.g., FortiGate, Veeam, Active Directory, NPS-Radius, Microsoft Exchange and Office 365 etc)

  • Lead ELV system improvements, including CCTV redundancy and network isolation

  • Collaborate with finance, operations, and suppliers to ensure timely project delivery within budget

  • Team & User Support:

  • Manage end-user devices (desktops, laptops, printers) and unified endpoint management tools

  • Provide technical guidance to staff, resolve IT issues, and maintain system documentation

  • Lead a small IT team

  • Other duties or ad-hoc tasks assigned by superiors

Requirements:

  • Degree or diploma in Computer Science, Information Technology, or a related field

  • Minimum 5-8 years of IT management experience, preferably 3 years in managerial level in hospitality or multi-functional environments

  • Proven expertise in network design (Huawei/H3C), Windows Server, SQL, and virtualization (VMware)

  • Relevant certifications (e.g., HCIP, CCNA, MCSE, ITIL) are an advantage

  • Experience with automation and scripting (e.g., PowerShell, Python)

  • Knowledge of database management systems (e.g., SQL Server, MYSQL)

  • Strong problem-solving skills, analytical abilities, ability to thrive under pressure during system rollouts and hotel openings

  • Good command of spoken and written Chinese and English

  • Macau ID holder only

  • Candidates with less qualifications and experiences will be considered for the position of Assistant IT Manager

Information Technology Team Leader

Responsibilities:

  • Manage the technical support team to ensure smooth daily IT support operations.

  • Develop and optimize technical support processes and standards to enhance service quality and efficiency.

  • Assign and track team tasks to ensure timely issue resolution.

  • Provide second-level technical support for complex technical problems.

  • Prepare technical documentation, user manuals, and training materials.

  • Assist in system maintenance and updates.

  • Coordinate with other departments to ensure IT services meet business needs.

Requirements:

  • Bachelor’s degree or above in Computer Science, Information Technology, or related field.

  • At least 5 years of IT support experience, with 2+ years in a team leadership role.

  • Proficient in Windows/Linux operating systems, networking fundamentals, and common enterprise applications.

  • Strong team management and cross-departmental communication skills.

  • Ability to write technical reports and process documentation.

  • Microsoft or networking certifications preferred.

  • ITIL Foundation or related certification preferred.

Human Resources

Human Resources Manager / Assistant Human Resources Manager

Responsibilities:

  • Provide administrative support to HR, including but not limited to:

    • Managing employee records and databases

    • Coordinating new hire orientations and employee onboarding

    • Processing employee paperwork and benefits

    • Maintaining confidentiality and handling sensitive HR matters

  • Assist in the recruitment process, including but not limited to:

    • Posting job advertisements and managing job applications

    • Coordinating interviews and assessments

    • Conducting background checks and reference checks

  • Develop and implement employee engagement initiatives, including but not limited to:

    • Organizing employee events and activities

    • Conducting employee surveys and focus groups

    • Developing internal communications and company newsletters

  • Ensure compliance with labor laws and regulations, including but not limited to:

    • Managing staff's compensation claims and return-to-work programs

    • Conducting workplace investigations and disciplinary actions

    • Maintaining accurate records of employee attendance and leave

  • Assist in the development and implementation of HR policies and procedures

  • Perform other HR-related tasks as required

Requirements:

  • Minimum 5-8 years of experience in HR, 3 years experience in managerial role, preferably in the hospitality industry

  • Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field

  • Proficiency in Microsoft Office and HR software

  • Excellent organizational skills

  • Ability to maintain confidentiality and handle sensitive HR matters

  • Knowledge of labor laws and regulations in Macau

  • Strong interpersonal abilities and communication skills

  • Good command of spoken and written Chinese and English

Senior Human Resources Officer / Human Resources Officer

Responsibilities:

  • Provide administrative support to HR, including but not limited to:

    • Managing employee records and databases

    • Coordinating new hire orientations and employee onboarding

    • Processing employee paperwork and benefits

    • Maintaining confidentiality and handling sensitive HR matters

  • Assist in the recruitment process, including but not limited to:

    • Posting job advertisements and managing job applications

    • Coordinating interviews and assessments

    • Conducting background checks and reference checks

  • Develop and implement employee engagement initiatives, including but not limited to:

    • Organizing employee events and activities

    • Conducting employee surveys and focus groups

    • Developing internal communications and company newsletters

  • Ensure compliance with labor laws and regulations, including but not limited to:

    • Managing staff's compensation claims and return-to-work programs

    • Conducting workplace investigations and disciplinary actions

    • Maintaining accurate records of employee attendance and leave

  • Assist in the development and implementation of HR policies and procedures

  • Perform other HR-related tasks as required

Requirements:

  • Minimum 3-5 years of experience in HR, preferably in the hospitality industry

  • Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field

  • Proficiency in Microsoft Office and HR software

  • Excellent organizational skills

  • Ability to maintain confidentiality and handle sensitive HR matters

  • Knowledge of labor laws and regulations in Macau

  • Strong interpersonal abilities and communication skills

  • Good command of spoken and written Chinese and English

Human Resources Assistant

Responsibilities:

  • Assist in the recruitment process by posting job advertisements, screening resumes, and scheduling interviews

  • Communicate with candidates throughout the hiring process

  • Coordinate onboarding activities for new hires, including preparing orientation materials and conducting orientation sessions

  • Ensure all new employee paperwork is completed and processed

  • Maintain and update employee records in the HR database, ensuring accuracy and confidentiality

  • Assist with the preparation of HR reports and metrics

  • Support the coordination of training sessions and employee development programs

  • Assist in tracking employee training and development activities

  • Help ensure compliance with labor laws and company policies

  • Assist in the implementation of HR policies and procedures

  • Provide general administrative support to the HR team, including filing, data entry, and responding to employee inquiries

  • Assist in organizing HR events and employee engagement activities

  • Good command of spoken and written Chinese and English

  • Macau ID holder only

Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred

  • Knowledge of HR principles and practices is an advantage

  • Strong organizational and time management skills

  • Excellent written and verbal communication skills

  • Proficient in Microsoft Office Suite and HR software

  • Ability to maintain confidentiality and handle sensitive information

Executive Office

Assistant to General Manager

Responsibilities:

  • Assist the General Manager in daily operations and strategic planning

  • Manage the General Manager's calendar, scheduling meetings, appointments, and travel arrangements

  • Prepare reports, presentations, and correspondence as needed

  • Facilitate communication and collaboration with other departments to ensure seamless operations

  • Attend meetings, take minutes, and follow up on action items

  • Support budget preparation and financial reporting

  • Coordinate special projects and initiatives as directed by the General Manager

  • Maintain and organize files and records for easy access and reference

  • Handle guest inquiries and concerns, ensuring prompt resolution

Requirements:

  • Minimum 5 years of experience in an administrative or assistant to executives role, preferably in the hospitality industry

  • Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field

  • Exceptional organizational and time management skills, with a keen eye for detail

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and hotel management software

  • Ability to multitask, prioritize effectively, and thrive in a fast-paced environment

  • Discretion and integrity in handling confidential information and sensitive matters

  • A proactive approach to problem-solving and a commitment to excellence

  • Ability to work independently and as part of a team

  • Knowledge of hospitality operations and industry trends is an advantage

  • Strong interpersonal abilities and diplomatic communication skills

  • Good command of spoken and written Chinese and English

Secretary

Responsibilities:

  • Provide high-level administrative support to the General Manager

  • Manage the General Manager's calendar, schedule appointments, meetings, travel arrangements and itineraries with precision

  • Prepare and organize reports, presentations, and documents for meetings

  • Conduct research, compile data, and produce insightful analyses to support decision-making processes

  • Anticipate the needs of the General Manager and proactively address them to enhance efficiency and effectiveness

  • Handle correspondence, including emails, phone calls, and letters, ensuring timely response

  • Examine, verify, and organize a variety of records and reports including budget documents, invoices, and regulatory reports

  • Attend meetings, take minutes, and follow up on action items

  • Facilitate communication and collaboration with other departments to ensure seamless operations

  • Develop and maintain strong relationships with internal and external parties

  • Maintain and organize files and records for easy access and reference

  • Maintain confidentiality and discretion in handling sensitive information and matters

  • Perform other administrative tasks as required

Requirements:

  • Minimum 5 years of experience in a secretarial or administrative role supporting executives, preferably in the hospitality industry

  • Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field

  • Exceptional organizational and time management skills, with a keen eye for detail

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and executive support software

  • Ability to multitask, prioritize effectively, and thrive in a fast-paced environment

  • Discretion and integrity in handling confidential information and sensitive matters

  • A proactive approach to problem-solving and a commitment to excellence

  • Ability to work independently and as part of a team

  • Knowledge of hospitality operations and industry trends is an advantage

  • Strong interpersonal abilities and diplomatic communication skills

  • Good command of spoken and written Chinese and English

Senior Executive Office Officer / Executive Office Officer

Responsibilities:

  • Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.

  • Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.

  • Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.

  • Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.

  • Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.

  • Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.

  • Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.

Requirements:

  • Bachelor’s degree in Business Administration, Management, or a related field.

  • Minimum of 5 years of experience in an executive support role or similar position.

  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

  • Excellent written and verbal communication skills.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.

  • Demonstrated ability to maintain confidentiality and handle sensitive information.

  • Strong problem-solving skills and attention to detail.

  • Experience in project management and familiarity with project management tools.

  • Knowledge of corporate governance and compliance standards.

  • Previous experience in a leadership role is a plus.

  • Good command of spoken and written Chinese and English

Applicatiopn:

Please submit your detailed resume to recruitment@cchotel.com.mo

$10k - 20k, $20k - 30k, $30k - 40k, $40k - 50k, $50k - 100k, I-JSCM1, Admin 行政, M06CJ

Fidelidade Macau 忠誠保險澳門招聘

忠誠保險 macau jobscall.me recruitment ad 澳門招聘-01.jpg
 

忠誠保險(Fidelidade – Companhia de Seguros, S.A.)是歐洲歷史最悠久的保險公司之一。忠誠保險是由 Fidelidade-Mundial 及 Império-Bonança 兩間保險公司合併而成,其公司起源於1808年。

忠誠保險自1999年起在澳門特別行政區開始發展人壽保險(包括私人退休基金)及非人壽保險業務。在澳門,忠誠保險積極為客戶提供最多元化的保險服務及為個人及企業客戶提供最佳的保障方案。

Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.

In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.

Know more about us 了解更多: https://www.fidelidade.com.mo/

職位空缺 OPEN POSITIONS

投資總監 Chief Investment Officer

Ref. no.: FM.02.082026

職位內容 Responsibilities

  • 制定並執行公司整體投資策略,確保投資方向與保險負債特性、風險偏好聲明及資本充足要求相一致,並符合公司長期發展目標

  • 全面管理公司投資組合,涵蓋固定收益、上市股票、私募債權、基金、結構性產品及不動產相關投資,對投資表現負最終責任

  • 主導資產負債管理(ALM),統籌資產久期、收益目標及流動性安排,支持分紅、儲蓄及萬用壽險產品的收益承諾

  • 建立並持續完善投資治理框架、投資政策聲明及風險限額體系,確保符合澳門金融管理局及集團的監管與合規要求

  • 管理投資相關的監管資本計提(HKRBC/償付能力框架),在風險可控前提下優化資本效率與風險調整後回報

  • 甄選、委任及監督外部基金管理人、託管行及投資顧問,定期評估其表現、費用合理性與風險控制

  • 主導投資項目的盡職調查與交易結構設計,包括歐洲私募債權、結構性融資、基金專戶及保費融資相關資產

  • 與精算、財務及風險管理部門緊密協作,支持IFRS 9/IFRS 17下的投資估值、會計分類及財務報告

  • 定期向管理委員會、董事會及集團投資委員會匯報投資表現、風險狀況與市場展望

  • 評估創新型投資機會(包括私募信用策略、數字資產產品等),推動投資端與產品端的策略協同

  • Develop and execute the company's overall investment strategy, ensuring alignment with the liability profile, risk appetite statement and capital adequacy requirements in support of long-term corporate objectives

  • Manage the company's investment portfolio across fixed income, listed equities, private debt, funds, structured products and real-estate-related investments, with ultimate accountability for investment performance

  • Lead asset-liability management (ALM), coordinating asset duration, yield targets and liquidity planning to support the crediting commitments of participating, savings and universal life products

  • Establish and continuously enhance the investment governance framework, investment policy statement and risk limit system, ensuring compliance with AMCM and group regulatory requirements

  • Manage investment-related regulatory capital charges (HKRBC/solvency framework), optimizing capital efficiency and risk-adjusted returns within a controlled risk envelope

  • Select, appoint and oversee external fund managers, custodians and investment advisors, reviewing their performance, fee reasonableness and risk controls on a regular basis

  • Lead due diligence and transaction structuring for cross-border investments, including European private debt, structured finance, managed accounts and premium-financing-related assets

  • Work closely with actuarial, finance and risk management teams to support investment valuation, accounting classification and financial reporting under IFRS 9/IFRS 17

  • Report regularly to the Executive Committee, the Board and the group investment committee on investment performance, risk profile and market outlook

  • Evaluate innovative investment opportunities (including alternative credit strategies and digital-asset-linked products), driving strategic synergy between the investment and product functions

職位要求 Requirements

  • 大學畢業或以上,主修金融、經濟、統計或相關範疇;持有CFA、FRM等專業資格優先

  • 七年以上資產管理、保險投資或跨境投資相關經驗,其中至少五年擔任投資管理或團隊負責人職位,並有良好的業績記錄

  • 熟悉保險資金運用邏輯及資本管理框架(HKRBC/償付能力II),具監管資本計提及風險偏好聲明制定經驗優先

  • 具備跨資產類別的實操經驗,包括固定收益、私募債權、結構性產品及基金投資,過往在國際大型基金公司或保險資產管理公司工作經驗優先

  • 熟悉跨境投資架構與合規要求,具香港證監會持牌業務、愛爾蘭/盧森堡基金結構經驗者優先

  • 具歐洲市場投資或盡職調查經驗優先;熟悉葡萄牙/歐洲保險集團運作者尤佳

  • 出色的財務建模、估值及投資分析能力,能獨立完成交易結構設計與敏感性分析

  • 具有優秀的溝通匯報能力,能向董事會及集團層面清晰呈報投資策略、組合表現與風險狀況

  • 流利的英語和中文書寫及溝通能力;懂粵語,普通話優先考慮

  • 持有澳門居民身份證或香港居民身份優先

  • Degree holder or above in Finance, Economics, Mathematics or related disciplines; CFA, FRM or equivalent professional qualifications preferred

  • 7+ years of experience in asset management, insurance investment or cross-border investment, with at least 5 years in an investment management or team leader capacity and a proven track record

  • Solid understanding of insurance capital deployment and capital management frameworks (HKRBC/Solvency II); experience in regulatory capital charges and risk appetite statement development preferred

  • Hands-on experience across asset classes, including fixed income, private debt, structured products and fund investments;experience in global asset managers or insurance asset managers preferred

  • Familiar with cross-border investment structures and compliance requirements; experience with Hong Kong SFC-licensed businesses and Irish/Luxembourg fund structures preferred

  • European market investment or due diligence experience preferred; familiarity with Portuguese/European insurance group operations a strong plus

  • Outstanding financial modelling, valuation and investment analysis skills, with the ability to independently design transaction structures and run sensitivity analyses

  • Excellent communication and reporting skills, with the ability to clearly present investment strategy, portfolio performance and risk profile to the Board and group level

  • Proficiency in written and spoken English and Chinese; knowledge of Cantonese and Mandarin would be preferable

  • Macau ID or Hong Kong residency preferred

商務部 - 助理總經理 / 副總經理 Commercial Department - Assistant General Manager / Deputy General Manager

Ref. no.: FM.01.082026

職位內容Responsibilities

  • 監控及管理商務部和銀行保險部門的日常運作

  • 部署和執行業務增長戰略

  • 與客戶、銀行代理和經紀人建立並保持良好的關係

  • 尋找不同的業務發展渠道和機會

  • 分析不同銷售報告來到衡量目標實現情況

  • 激勵團隊成員共同完成銷售目標

  • Oversee daily operations of the Commercial and Bancassurance departments

  • Deploy and execute company strategies

  • Develop and maintain strong relationships with clients, banks, agents, and brokers

  • Identify opportunities for new business development

  • Review performance and sales reports to measure productivity and goal achievement

  • Motivate team members to collectively achieve business objectives

職位要求Requirements

  • 工商管理,金融學相關學士學位

  • 必須擁有最少 10 年管理及保險銷售經驗

  • 具有最少 5 年管理經驗

  • 擁有豐富銷售管理,渠道開發,直銷和戰略設計方面經驗

  • 有良好溝通和演講技巧

  • 解決問題的能力強

  • 在能力於壓力下工作

  • 精通英語,普通話及粵語

  • FLMI或AAII其他保險專業資格者優先

  • 澳門居民優先

  • Degree holder in Business Administration or related disciplines

  • Minimum of 10 years’ track record in insurance sales and management skills

  • Minimum of 5 years’ working experience in senior role

  • Solid experience in sales management, channel development, direct selling, and strategy design

  • Excellent in negotiation, presentation, and communication skills

  • Strong problem-solving abilities

  • Ability to work under pressure

  • Proficiency in English and Chinese (Cantonese and Putonghua)

  • Professional qualifications such as FLMI and AAII is an advantage

  • Macau ID holder preferred

商務部 - 助理主任 / 主任 Commercial Department - Assistant Officer / Officer

Ref. no.: FM.03.072026

職位內容 Responsibilities

  • 負責處理商務部的日常工作

  • 與客戶合作夥伴建立並保持良好的關係

  • 推廣保險產品推動銷售

  • 為客戶合作夥伴提供優質和專業的客戶服務

  • 及時回應客戶合作夥伴查詢

  • 與內部保持緊密合作,確保提供優秀的服務

  • Support the daily operations of the Commercial department

  • Build and develop relationship with clients, intermediaries and partners

  • Promote insurance products to drive sales

  • Deliver quality and professional customer service

  • Respond to client enquiries in a timely manner

  • Liaise and work closely with back office to ensure excellence in service delivery 

職位要求 Requirements

  • 大學畢業或以上,主修財務、金融或相關範疇

  • 具銀行保險產品銷售經驗優先

  • 良好中英文書寫及溝通能力 (懂普通話優先)

  • 良好人際交往及演示技巧

  • 需性格開朗,主動及處事以客為尊

  • 善於與團隊建立良好的合作關係並能於壓力下工作

  • University graduate or above in business, finance, or related disciplines

  • Experience in insurance sales and relationship management preferred

  • Good command of spoken and written English and Chinese (Putonghua speaking preferred)

  • Strong interpersonal and presentation skills

  • Outgoing, self-motivated and client oriented

  • Able to work in a team and under pressure

管理委員會 - 執行董事 Executive Committee - Executive Director

Ref. no.: FM.02.062026

職位內容Responsibilities

  • 制定和實施促進公司使命的策略

  • 為達成公司既定的目標和目的制定全面的商業計劃,參與公司發展策略的制定,確保公司履行當中的信託責任,並以投資者和員工的最佳利益為行動準則

  • 向核下的管理部門提供指導和輔助以建立高效的領導團隊

  • 確保公司的日常營運和長期策略計劃符合既定政策,遵循道德規範和法律要求

  • 對公司投資計劃進行指導和監督

  • 建立並維持與股東、合作夥伴及外部政府機構之間的信任關係

  • 以提升公司形象為目標,擔任公司的公開演講和公共關係代表

  • 針對管理報告進行分析,並落實能夠提升公司財務及非財務狀況的相關措施

  • Develop and implement strategies aiming to promote the organization’s mission

  • Create complete business plans for the attainment of goals and objectives, participating with is vision for the key strategic plans, ensuring the company fulfills its fiduciary duty, acting in the best interests of its investors and employees

  • Build an effective team of leaders by providing guidance and coaching to department managers

  • Ensure adherence of the company’s daily activities and long-term plans to established policies, legal guidelines respecting ethical standards

  • Direct and oversee investments

  • Forge and maintain trust with shareholders, partners and external authorities

  • Act as the public speaker and public relations representative of the company in ways that strengthen its profile

  • Analyze management reports and decide on measures that add value to the company's financial and non-financial situation

職位要求Requirements

  • 大學畢業或以上,主修數學、精算學、金融或相關範疇

  • 擁有至少八到十年的管理經驗,並在執行董事或類似職位上有良好的業績記錄

  • 擁有十五年以上的精算、風險管理和財務管理經驗優先

  • 擁有多樣化的技術工作經驗及涵蓋多個領域,包括:保險產品的定價和風險評估、精算估值和報告、資產和負債管理、企業風險管理、風險評估和控制、資本管理(HKRBC/償付能力 II)、風險偏好聲明的制定、國際財務報告準則和投資組合管理

  • 具有制定策略和計劃的經驗

  • 對公司財務狀況及績效評估標準具備深入的理解

  • 對公司的治理原則和最佳管理方法有全面的認識

  • 較強的分析能力和解決問題的能力

  • 具有優秀的組織和領導能力

  • 流利的英語和葡萄牙語書寫和溝通能力;懂中文優先考慮

  • 具有較強的技術性和項目管理技巧

  • 出色的溝通和公開演講技巧

  • 持有澳門居民身份證優先

  • Higher degree in Mathematics, Actuarial Science, Finance or any other relevant fields

  • Minimum 8-10 years’ managerial experience and proven track record as Executive Director or similar roles

  • 15+ years in actuarial, risk and financial management will be preferable

  • Diversified technical work experience covering a wide range of area including pricing and risk assessment of insurance products, actuarial valuation and reporting, asset and liability management, enterprise risk management, risk assessment and control, capital management (HKRBC/Solvency II), development of risk appetite statement, IFRS and investment portfolio management

  • Experience in developing strategies and plans

  • Strong understanding of corporate finance and measures of performance

  • In depth knowledge of corporate governance principles and managerial best practices

  • Strong analytical abilities and problem-solving skills

  • Outstanding organization and leadership abilities

  • Proficiency in written and spoken and written English and Portuguese; knowledge of Chinese would be preferable

  • Strong technical and project management skills

  • Excellent communication and public speaking skills

  • Macau ID preferred

資訊管理部 Management Information Systems Department (MIS)

Ref. no.: FM.01.062026

職位內容Responsibilities

  • 通過使用商業智能工具去開發及制定數據總覽頁、數據視覺化和報告,以支持數據驅動決策

  • 協助製作定期的財務、營運和其他分析報告

  • 為政府機構和其他相關單位提供所需的資料

  • 編制公司的預算及財務預測

  • 收集、管理和分析業務和行業數據,以識別趨勢、風險和機會

  • 處理直屬上級委派的工作

  • Support data-driven decision making by developing dashboards, visualizations, and reports using business intelligence tools

  • Assist in the preparation of periodic financial, operational and analytical reports

  • Provide necessary information for government entities and other stakeholders

  • Prepare the company’s budget forecasts and financial projection

  • Collect, manage, and analyse business and industry data to identify trends, risks, and opportunities

  • Other ad hoc assignments assigned by the supervisor

職位要求Requirements

  • 大學畢業或以上,主修資訊管理、數據分析、工商管理、統計、金融、會計或相關專業

  • 至少一年相關工作經驗,保險業或銀行業優先考慮

  • 具備會計及財務投資的基本知識

  • 懂得使用Power BI的使用經驗者優先

  • 具備 SQL 或資料庫管理知識者優先

  • 熟練運用Microsoft Excel和PowerPoint

  • 具良好的分析和資料解讀能力,以及問題解決、組織和溝通能力

  • 積極主動,能獨立工作,並在壓力下完成任務

  • 良好的中英文書寫及溝通能力

  • University degree or above in Management Information Systems, Data Analytics, Business Administration, Statistics, Finance, Accounting, or related fields

  • Minimum 1 year of relevant working experience, preferably in the insurance or banking sectors

  • Knowledge of accounting and investment principles

  • Experience with data visualization tools (e.g., Power BI, or similar) is an advantage

  • Knowledge of SQL or database management is a plus

  • Proficient in Microsoft Excel and PowerPoint

  • Strong analytical and data interpretation skills, combined with problem-solving, organizational, and communication abilities

  • Self-motivated, proactive, and able to work independently under pressure

  • Good command of English and Chinese

理賠部 - 高級經理 Claims Department - Senior Manager

Ref. no.: FM.04.022026

職位內容 Responsibilities

  • 處理人壽和非人壽業務的理賠

  • 負責實施、維護和監控所有理賠結算流程,確保符合公司標準和程序

  • 監控和控制所有理賠結算,確保為未決理賠支付預留充足資金,以維持公司償付能力

  • 評估理賠情況,並向管理階層提出支付建議

  • 監控理賠趨勢,並向高階管理層和其他部門提供必要的統計資料和報告

  • 向保險管理機關提交統計報告,例如員工賠償保險、汽車保險和醫療事故保險等的索賠資料

  • 指導外部專業人員(如理賠員、勘察員和律師)處理保險範圍、調查和最終理賠事宜,包括直接參與理賠結算中的法庭/調解和仲裁

  • 採取一切可能的追償途徑,包括及時向被保險人追回免賠額,並管理代位求償活動

  • 定期檢討準備金設定政策,確保其充足

  • 發起和/或參加禮節性拜訪,與重要業務夥伴會面

  • 制定並向所有理賠人員實施理賠指南/理賠手冊

  • 定期檢視理賠管理政策和程序,確保其充分性和效率,並定期更新理賠手冊

  • 為理賠人員提供培訓

  • 開發/改進理賠系統,以確保公司在處理理賠的有效性和效率

  • 定期監控理賠服務標準

  • Claims Handling in both life and non-life business

  • To implement, maintain and monitor all claims settlement of portfolio to ensure compliance with company standards and procedures

  • To monitor and control all claims settlement to ensure adequate provision is made for outstanding claims payment for solvency

  • To evaluate, and make recommendations on Claims Settlement if claims to management

  • To monitor trends in claims and provide necessary statistical information and reports for senior management and other departments

  • Preparation of statistical report to the insurance authority, i.e. claims data of Employees Compensation Insurance, Motor Insurance and Medical Malpractice Insurance, etc.

  • To provide instruction to external professionals like adjusters, surveyors and lawyers with respect to coverage, investigation and ultimate settlement including direct participation in court/mediation and arbitration in claim settlement

  • To pursue all avenues of recovery including timely recovery of deductibles from insured and to manage subrogation activities

  • To review policy on setting reserves on a regular basis to ensure adequacy

  • Initiating and /or attending courtesy visits to meet with important business partners,

  • To develop and implement claims guidelines/claims manual to all claims staff

  • To review policy and procedure regarding claims management on a regular basis to ensure adequacy and efficiency and to update claims manual on a regular basis

  • To provide training for claims staff

  • To develop /revamp claims system to ensure company’s effectiveness and efficiency in handling claims

  • To monitor claims services standard from time to time

職位要求 Requirements

  • 大學畢業或以上學歷

  • 10 年以上理賠管理經驗

  • 良好英文及中文的溝通及書寫能力

  • 良好電腦操作技能及文書處理能力,尤其Word 及Excel

  • 優秀的溝通及人際交往能力

  • 良好的分析及理解能力

  • 以客戶為先、積極主動

  • 細心、主動、獨立,並能在壓力下工作

  • 熟悉保險產品和相關法律知識

  • University graduate or above

  • 10 years’ experience in claims management

  • Good command of spoken and written English and Chinese

  • Good knowledge of PC applications, especially Word and Excel

  • Effective communication and interpersonal skills

  • Good analytical and comprehension skills

  • Customer-oriented, pleasant personality

  • Detail-oriented, proactive, independent, and able to work under pressure

  • Familiar with insurance products and legal knowledge

精算部 - 高級精算師 Actuarial Department - Senior Manager, Actuarial

Ref. no.: FM.03.022026

職位內容 Responsibilities

監督整個產品和精算功能,工作重點如下:

  • 編製精算估值報告

  • 協助上級管理公司的精算職能

  • 確保專案按時、按預算並達到所需的品質標準完成。

  • 為產品審批委員會和高級管理層提供戰略性的精算建議

  • 制定和實施公司政策和程序

  • 確保精算工作符合監管要求和法規

  • 帶領公司精算團隊並提供指導和培訓

  • 預測金融趨勢並分析相關風險

  • 持續關注和分析保險業的發展趨勢

  • 作為管理層去提供戰略規劃和參與決策制定

  • 監督、制定和批准定價模型、費率建議和產品獲利能力分析

Oversee the whole product and actuarial functions with the following focus:

  • Preparation of actuarial valuation reports

  • Assist the supervisor actuarial functions of the company

  • Ensure that projects are completed on time, within budget, and to the required quality standards

  • Provide strategic actuarial advice to the product approval committee and senior management

  • Develop and implement company policies and procedures

  • Ensure compliance with all regulatory requirements

  • Lead the actuarial team and provide guidance and training

  • Prepare financial forecasts and analyze financial risks

  • Monitor and analyze trends in the insurance sector

  • Participate in strategic planning and decision-making at executive level

  • Oversee, develop, and approve pricing models, rate recommendations, and product profitability analysis

職位要求 Requirements

  • 澳門居民

  • 8年以上的非人壽保險精算從業經驗,以及至少5年以上擔任高級精算職位

  • 擁有以下專業精算資格:英國精算師 (FIA)、澳大利亞精算師 (FIAA)、北美精算師 (FSA) 或其他與上述專業精算組織相當及被澳門金融管理局所認可之資格

  • 在產品開發方面擁有豐富的經驗

  • 大學畢業或更高學歷,主修數學、精算學或統計學專業等相關範疇

  • 具備英文及澳門特別行政區任一種正式語文(葡文或中文) 書寫和口語能力

  • Be a Macau SAR Resident

  • 8 + years of experience in non-life actuarial and at least 5 years of professional experience as a senior actuary

  • Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned

  • Solid experience in product development

  • Higher education in Mathematics, Actuarial Science or Statistics

  • Ability to communicate in English and at least one of the official languages ​​(Portuguese or Chinese) (written and spoken)

退休金部 - 銷售經理 Pension Fund Department - Sales Manager

Ref. no.: FM.02.092025

職位內容 Responsibilities

  • 制定並執行有效的退休金產品銷售策略

  • 識別並鎖定關鍵客戶群,並專注於企業和個人客戶

  • 達到年度目標

  • 與企業客戶和經銷商建立及維持長期合作關係

  • 向客戶進行退休金計劃的推廣和諮詢

  • 滿足客戶需求和處理客戶顧慮,確保客戶滿意度和保留率

  • 此職位直接匯報給業務發展部及需定時完成業務發展部指派的工作

  • Develop and execute effective sales strategies for our pension fund products.

  • Identify and target key client segments, focusing on corporations and individuals.

  • Achieve annual targets.

  • Build and maintain long-term partnerships with corporate clients and distributors.

  • Conduct presentations and consultations of pension schemes to clients.

  • Ensure client satisfaction and retention by addressing their needs and concerns.

  • This role requires direct reporting to Business Development Department and shall fulfill duties delegated by Business Development Department.

職位要求 Requirements

  • 大學本科或以上學歷,主修金融、市場營銷、傳播學

  • 3年商業銷售,業務發展/退休基金經驗,具金融服務或人壽保險業優先

  • 對退休金產品和市場動態有深入了解

  • 卓越的溝通和表達技巧

  • 能夠與利害關係人建立並維持良好關係

  • University degree or above, majoring in Finance, Marketing, Communications.

  • 3 years’ experience in commercial sales, business development/Pension Fund, preferably within the financial services or life insurance industry.

  • Strong understanding of pension products and market dynamics.

  • Excellent communication and presentation skills.

  • Ability to build and maintain relationships with key stakeholders.

申請職位 Application

Interested parties please send a full resume with a recent photo to HR@fidelidade.com.mo OR submit it in our Office Address at Av. Praia Grande 567, BNU Building 14/F, Macau (China), Monday to Friday (09:00 – 17:30).

有興趣人士請將履歷連同近照電郵至 HR@fidelidade.com.mo 或於辦公時間 (週一至五,09:00-17:30) 親身提交至忠誠保險辦公室 - 澳門南灣大馬路567號大西洋銀行大廈 14 樓

*Personal data collected will be used for recruitment related purposes only.

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全職 / 兼職:歡迎應屆畢業生投遞簡歷!

$10k - 20k, $20k - 30k, $30k - 40k, $40k - 50k, Property 地產業, Urgent Hiring 急聘職位, Marketing 市場行銷及傳播, Admin 行政, Freelance 兼職, JSCMPT5, M08AJ

中原(澳門)地產代理有限公司招聘

 

中原集團創立於一九七八年,是一家以房地產代理業務為主,涉足物業管理、測量估價、按揭代理、資產管理等多個領域的大型綜合性企業,旗下擁有旗艦品牌中原地產,及利嘉閣地產、寶原地產、森拓普、等多個子品牌,是房地產代理行業及相關服務領域的先行者和市場引領者。中原集團立足香港,以服務中國內地、香港及澳門三地的房地產市場為業務發展核心,經過四十年發展,已經在三十九個城市成立分公司,業務幅射至全國過百城市。

關於中原橫琴
CENTALINE PROPERTY HENGQIN

中原橫琴地產代理有限公司,提供橫琴澳門房地產市場資料,隸屬澳門中原地產,隨著橫琴發展一日千里,澳門中原地產洞悉橫琴新區的發展前景,2015 年率先成立中原橫琴分支部門,透過集團的強大網路,發揮中港澳聯動優勢,力爭為各客戶開拓更多投資商機。定必可為各方客戶開拓更多投資商機!

關於中原澳門
CENTALINE PROPERTY MACAU

隨著澳門經濟日益蓬勃,地產市道更是一片暢旺。中原很早便洞悉到澳門的商機必定無限,故已於03年作出全面部署,並於04年10月正式成立中原(澳門)地產代理有限公司。澳門中原地產成立後,一直推動澳門房地產市場發展,秉承“不炒賣,不吃價”的集團傳統,全心全意為客戶提供最全面貼心的服務,同時透過不同的渠道和途徑發佈最新的市場信息,提高市場的透明度,優化行業運作,在澳門樹立起優良的品牌。

中原澳門及橫琴無論在專案策劃、統籌、市場推廣、一手及二手買賣等方面都有豐富的經驗,憑著領先的市場觸覺及專業獨到的市場策略,不但得到各大發展商的大力支持,而且更獲得業主及客戶的一致信任,穩占市場龍頭地位。

網址:https://mo.centanet.com/

現招聘以下職位:

統籌主任

工作職責:

  • 協助制定公司戰略規劃、年度經營計劃及各階段工作目標,起草公司各階段工作總結

  • 策劃相關會議及準備會議資料

  • 協助董事做好公司日常管理的協調工作,並跟進各部門工作的落實情況

  • 負責董事日常工作中各項指示的傳達和文件起草

  • 負責合作伙伴來訪的接待、商務隨行

  • 協助進行市場訊息收集、分析和研究工作,市場開拓及項目洽談、商務拜訪等

職位要求:

  • 大學畢業或以上學歷

  • 有兩年以上策劃或市場分析工作經驗

  • 具備良好的溝通能力、應變能力、獨立處事能力,具有責任感

  • 精通粵語、普通話、英語,具備良好中英文書寫能力

  • 經驗較淺者可考慮為助理統籌主任

  • 有兩地車牌優先考慮

行政文員

工作職責:

  • 處理公司一般日常行政事務

  • 接聽電話及處理內部聯絡事務

  • 文件整理及歸檔

  • 處理上級安排的工作

職位要求:

  • 高中畢業或以上學歷,主修會計或財務專業優先

  • 具行政工作經驗優先考慮

  • 熟悉 Microsoft Office 軟件操作

  • 善於與人溝通、積極主動、處事認真、具有責任心

分行經理

工作職責:

  • 整理及提出可行的銷售策略

  • 帶領客戶看房,為客戶介紹房屋相關情況

  • 協助客人完成交易手續

  • 與客戶保持良好的關係

  • 積極發掘新的客戶

  • 統籌及參與公司的推廣活動

  • 管理帶領的團隊成員

職位要求:

  • 高中畢業或以上學歷

  • 具兩年或以上房地產行業管理經驗

  • 需要持有澳門房地產經紀准照

  • 具良好的溝通能力、積極主動、有責任心

  • 具良好粵語及普通話溝通能力

*特設豐厚加盟獎金,歡迎團隊加盟

客戶經理

工作職責:

  • 接待客戶的來訪、來電,為客戶提供專業的服務

  • 收集樓盤資料

  • 帶領客戶看房,為客戶介紹房屋相關情況

  • 協助客人完成交易手續

  • 與客戶保持良好的關係

  • 積極尋找新的客戶

  • 參與公司的推廣活動

職位要求:

  • 高中畢業或以上學歷

  • 具一年或以上房地產工作經驗

  • 需要持有澳門房地產經紀准照

  • 具良好的溝通能力、積極主動、有責任心

  • 具良好粵語及普通話溝通能力

高級物業顧問

工作職責:

  • 接待客戶的來訪、來電,為客戶提供專業的服務

  • 收集樓盤資料

  • 帶領客戶看房,為客戶介紹房屋相關情況

  • 協助客人完成交易手續

  • 與客戶保持良好的關係

  • 積極尋找新的客戶

  • 參與公司的推廣活動

職位要求:

  • 高中畢業或以上學歷

  • 具一年或以上房地產工作經驗

  • 需要持有澳門房地產經紀准照

  • 具良好的溝通能力、積極主動、有責任心

  • 具良好粵語及普通話溝通能力

物業顧問

工作職責:

  • 接待客戶的來訪、來電,為客戶提供專業的服務

  • 收集樓盤資料

  • 帶領客戶看房,為客戶介紹房屋相關情況

  • 協助客人完成交易手續

  • 與客戶保持良好的關係

  • 積極尋找新的客戶

  • 參與公司的推廣活動

職位要求:

  • 高中畢業或以上學歷

  • 需要持有澳門房地產經紀准照

  • 具良好的溝通能力、積極主動、有責任心

  • 具良好粵語及普通話溝通能力

市場推廣員

工作職責:

  • 接待客戶的來訪、接聽電話

  • 收集及整理樓盤資料

  • 積極尋找新的客戶

  • 參與公司的推廣活動

職位要求:

  • 高中畢業或以上學歷

  • 無需任何經驗

  • 具良好的表達能力、積極主動、有責任心

  • 具良好粵語及普通話溝通能力

新媒體市場推廣專員

工作職責:

  • 運用 Facbook、小紅書、抖音等宣傳公司項目

  • 拍攝銷售項目相關的短片用於線上推廣

  • 積極開發各類型的潛在客戶

職位要求:

  • 大學畢業或以上學歷

  • 具良好的溝通能力

  • 性格外向富有想象力

  • 善於與人溝通、積極主動、處事認真、具有責任心

兼職辦公室雜務 / 清潔員

薪金:HKD45/小時

  • 每天固定上班時間

  • 澳門區上班

公司福利:

本公司提供完善的福利和各種員工獎賞:年假 12 - 20 日、病假 12 日、醫療津貼、優厚傭金、季度花紅、進修津貼、員工置業免傭計劃、旅行獎勵、各類達標獎金、員工活動、專業培訓、良好的晉升機會。

申請方式:

有意者請將個人簡歷電郵至 personnel@centaline.com

如有疑問可致電查詢熱線 6330 2727

*所有申請資料只作招聘用途。

$10k - 20k, $20k - 30k, Medical 醫療, NGO 社會企業及非牟利機構, $30k - 40k, Admin 行政, M03EJ

UGAMM 澳門街坊會聯合總會招聘

 

澳門街坊總會聯合總會誠聘:

申請方式:

有意請親繕履歷、要求待遇、學歷證明及近照等,郵寄:白朗古將軍大馬路街坊總會社區服務大樓人力資源部或電郵:hr@ugamm.org.mo,合則約見。


熱門招聘: