Executive - Loyalty Marketing 會籍忠誠管理專員
Job Purpose
Key Responsibilities
Support the Manager to plan, coordinate and execute player development events and promotional activities
Conduct gaming promotions and perform follow-up actions
Interact with Department and Company Team Members, management, and contractors professionally and positively to ensure projects run smoothly
Manage and oversee the production of marketing materials such as gifts, tickets, etc.
Prepare daily and monthly reports for management’s review
Competencies and Requirements
Experience: Fresh graduates are welcomed. Experience in gaming marketing is an advantage
Education: Bachelor’s degree or equivalent
Knowledge/Certificates: Knowledge of table game regulations. (Strategic planning experience preferred)
Language Ability: Fluent in Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)
主要職責
職位介紹
職位要求
教育程度：學士學位或同等學歷
技能 / 證書：熟悉賭桌遊戲的玩法及規例（具戰略策劃經驗者為佳）
語言能力：能操流利廣東話，普通話及英語 (日文及韓文皆適 ）
電腦應用：熟悉Ms Office軟件操作及良好打字技巧 (英文及中文)
數碼轉型主任 Supervisor - Digital Transformation (4052BR)
主要職責
永利渡假村（澳門）有限公司致力於推動公司整體數位轉型。透過數位化資訊和自動化業務流程，提高團隊的整體效率和生產力，同時專注於業務成長。數位轉型團隊負責確保公司達到此目標，在公司內部領導並制定業務營運及客戶體驗的數位轉型策略，成為數位化和自動化的推廣者和實踐者。
職位介紹
職位要求
工作經驗：具最少三年資訊科技管理的工作經驗，具娛樂場或酒店業工作經驗者優先考慮
教育程度：電腦科學、商業資訊系統或相關學科的文憑或學士學位
語言能力：能操流利英語、廣東話及普通話書寫及口語能力
技能 / 證書：
具備良好的 HTML、CSS、JSP、JavaScript、Java、SQL、API（JSON/RESTful）等程式設計經驗
擁有豐富的機器人流程自動化、工作流程引擎、智慧文件處理、OCR 和人工智慧技術的實務經驗
積極主動，能夠有效地領導團隊成員
對開發方法或解決問題具有較強的批判性思考能力
確保所有團隊成員了解專案進度、問題和行動事項
將業務需求轉化為可歸檔的工作，並與團隊成員溝通相關事宜
具文件管理能力，並向專案和相關人士展示啟動、里程碑更新和結束的最新情況
熟練使用 Power BI/Tableau 和 PowerPoint 進行簡報
具優秀的時間和專案管理技能，有能力根據關鍵績效指標決定優先順序
熟練使用 MS Visio 建立業務工作流程圖
具備遵循 SOX、PCI、MICR 和 MCSL 的經驗者優先
Job Purpose
Wynn Resorts (Macau) S.A. has a vision on moving forward to digitally transform its operation throughout the company. By digitizing information and automating business process, we increase the overall efficiency and productivity of teams while focusing on growing our business. Digital Transformation team is dedicated and responsible to ensure the company is going to attain this goal. Lead and strategize digital transformation in both business operation and customer experience in the company. Be a digitization and automation evangelist and practitioner in the company.
Key Responsibilities
Responsible for all Digital projects, from feasibility study, development, implementation, to project go-live
Digest the business requirements from feasibility study and give development advisory when necessary
Coordinate and communicate team performance to ensure deliverables are on time
Govern the established standards and ensure delivery quality
Keep routine monitoring on the healthiness of process automation and resolve incidents if necessary
Competencies and Requirements:
Experience: Minimum 3 years working experience in IT supervisory role. Experience in Entertainment/Hospitality industry is an advantage.
Education: Diploma/Degree holders in Computer Science, Business Information Systems, or related disciplines.
Language Ability: Proficient written and spoken communication skills in English and Chinese Cantonese and Mandarin.
Skills:
Advance programming experience with HTML, CSS, JSP, JavaScript, Java, SQL, API (JSON/RESTful), etc.
Excellent hands-on experience with Robotic Process Automation, Workflow Engine, Intelligent Document Process, OCR, and AI technologies.
Design, develop, and implement integration between automation tools and application.
Self-motivated and be able to lead team members.
Strong critical thinking on development approach or resolving issues.
Keep all team members on track and informed on status, issues, and action items.
Translate business requirements into archivable tasks and communicate back to team members.
Manage documentation for and present updates on Kick-off, Milestone Updates, and Closure to projects and stakeholders.
Proficient in using Power BI/Tableau and PowerPoint for presentations.
Excellent time and project management skills, ability to prioritize with proven KPI.
Proficient in using MS Visio for creating business workflow diagram.
Experience in compliance with SOX, PCI, MICR and MCSL.
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
會計及固定資產助理會計 Assistant Accountant - General Ledger and Fixed Assets Accounting (3870BR)
主要職責
職位介紹
職位要求
Job Purpose
Responsible for editing journal entries, preparing month-end closing reports and Bank Reconciliation
Key Responsibilities
Prepare journal entries, review supporting, calculate balances and prepare accounts reconciliation.
Investigate any discrepancies in accounts balances and generate financial reports
Assist in the smooth operation of the General Ledger office
Update and prepare monthly reports
Manage multiple projects simultaneously, priorities work and follow through on issues in a timely manner
Competencies and Requirements
Experience: Previous General Ledger or Accounts Payable experience in a large organization
Education: Secondary school diploma
Knowledge/Certificates: Accounting certificates an advantage
Language Ability: Good written and spoken English and Chinese
Computer Skills: Intermediate MS Office (Chinese and English) and accounting software applications
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
餐飲市場推廣主任 Officer - Food and Beverage Marketing (2902BR)
主要職責
執行公司日常食品和飲料營銷舉措和計劃； 管理經理分配的項目。 支持內部和外部溝通策略，管理餐飲團隊的每日簡報，並協調促銷活動和營銷活動。
職位介紹
支持餐飲市場推廣高級經理執行和啟動餐飲營銷計劃。
準備由餐飲營銷團隊發起的工作簡報，在經理的指導下及時、專業地傳達所有餐飲促銷活動。
協調 WM/WP 餐飲團隊的工作簡報，並在向創意/數字營銷/多媒體團隊匯報藝術品或社交內容開發之前整合準確的信息。
與文案機構密切合作，撰寫、編輯、校對和分發營銷材料和促銷材料的內容。
與採購團隊合作，提供抵押品規格、材料要求和訂單數量，以便從供應商處獲取印刷抵押品的報價並管理交付時間表。
與管理層合作，根據公司戰略和目標受眾制定和實施營銷計劃以及各種單獨的活動。
支持經理提供流量控制、狀態和績效報告，以供管理審查和跟踪。
職位要求
知識/證書：
較強的溝通和人際交往能力，能夠進行創造性思考
精通 Microsoft Office、內容管理系統、印刷媒體和社交媒體平台
在向合作夥伴通報情況、時間管理和績效分析方面具有良好的執行力
教育程度：傳播學、新聞學或相關領域的學士學位
語言能力：良好的英語、粵語和普通話書面和口語能力
電腦應用：
擅長 MS Office 和 Photoshop
了解現有的社交媒體平台和在線評論網站，以便為這些平台提供內容管理。
Job Purpose
Execute company’s daily food and beverage marketing initiatives and programs; manage certain projects assigned by manager. Support internal and external communications strategy, manage daily briefing from F&B team, and coordinate promotional events as well as marketing campaigns.
Key Responsibilities
Support Senior Manager – Food and Beverage Marketing to execute and launch F&B marketing initiatives.
Prepare job briefing which initiate by F&B Marketing team, communicates all F&B promotions in a timely and professional manner with manager’s guidance.
Coordinate job brief from WM/WP F&B team and consolidate accurate information before debrief to creative/ digital marketing/ multimedia team for artwork or social content development.
Work closely with copywriting agency to write, edit, proof reading and distribute content for marketing material and promotion collateral.
Work with procurement team to provide collateral specification, material requirements and order quantity in order to get the quotes from vendors for printing collaterals and manage delivery timeline.
Collaborate with management to develop and implement marketing plan as well as various individual campaign based on company strategy and target audience.
Support manager on traffic control, status and performance report for management review and tracking.
Competencies and Requirements
Experience: Minimum 3 year of relevant experience in a communications role.
Knowledge/Certificates:
Strong communication and interpersonal skills and be able to think creatively.
Proficient in Microsoft Office, content management systems, print media and social media platforms.
Good execution on briefing partners, time management and performance analysis.
Education: Bachelor’s degree in Communications, Journalism, or related field.
Language Abilities: Good written and spoken English, Cantonese and Mandarin
Computer Skills:
Good at MS Office and Photoshop
Aware of existing social media platforms and online review sites in order to provide content management to those platforms.
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Assistant Manager – Social Media (Contractor) 社交媒體副經理 (合約員) (4330BR)
主要職責：負責國際市場社交媒體內容和營運的規劃和成功執行。
職位介紹
支持社交媒體總監制定並實施整體社交媒體內容和運營策略，以確保永利在社交媒體領域處於並保持市場領先地位
領導及開發符合公司戰略目標的社交媒體內容
定期策劃主題性和戰術性內容，以支持公司的品牌建設和商業工作
計劃和執行社交媒體活動，創造引人入勝的線上到線下用戶體驗，以吸引客流到永利
與各個內部部門就內容創建和材料準備進行協調和溝通
管理和支持代理機構製作超出預期的創意和高質量內容
管理內容創作以及與外部視頻團隊、網紅和名人等第三方合作
職位要求
工作經驗： 具最少4 -5年在數位行銷、平台運營、數據分析及社交媒體活動管理的經驗。具奢侈品牌、設計、藝術與文化以及酒店業的工作經驗者優先考慮。
教育程度： 具學士學位畢業或以上程度
技能 / 證書：
了解社交媒體平台及這些平台所帶來的市場機會
具備良好的文案寫作和審美分析能力
語言能力： 能操流利廣東話、普通話及英語，具良好中英文書寫能力
電腦應用：
精通在線設計、視頻編輯工具、桌上出版及MS Office
熟悉移動通信和在線廣告技術，如響應式設計、移動支付等
Job Purpose: Responsible for the planning and successful execution of the social media content and operation for the international market
Key Responsibilities
Support social media Director to formulate and implement an overall social media content and operation strategy to ensure that Wynn has a top-notch presence in the social media landscape and stays ahead of the market
Lead the effort to develop social media content in alignment with the company’s strategic objectives
Curate both topical content and tactical content regularly to support the company’s brand building and commercial efforts
Plan and execute social media campaigns to create an engaging online-to-offline user experience to drive footfall to the Wynn properties
Liaise with various internal departments on content creation and material preparation
Manage and support agencies to produce creative and quality content that beats expectations
Manage content creation and collaboration with third parties such as external video crew, influencers and celebrities
Competencies and Requirements
Experience: Minimum 4 - 5 years of relevant experience, Experience in digital marketing, platform operation, data analysis, managing social media campaigns. Experience working in luxury brands, design, art and culture, and hospitality is a plus
Education: bachelor’s degree or above
Knowledge/Certificates:
Knowledge of popular social media platforms and the marketing opportunities these platforms present
Strong copywriting skills and strong sense of aesthetics
Language Ability: Good written and spoken in English, Mandarin, and Cantonese
Computer Skills:
Proficient in the use of online design and video editing tools, desktop publishing and MS Office
Familiar with mobile technologies, e.g. responsive design, mobile payments, etc.
如欲了解職位詳情，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188。
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
多媒體製作設計師Multimedia Designer – Communications (2D & 3D animation)
主要職責：創建和製作動態圖形設計、動畫和視頻項目
職位介紹
負責製作二維及三維動態圖形及動畫，影片剪輯及後期製作
具備創意及能為動畫、相片及影片創作故事板
管理數位電子屏幕上的多媒體內容，以及室內外所有視屏的節目流程和時間表
須處理突發項目，並與內部各部門及供應商協調有關項目的需要
須保持創作的一致性以及合乎公司品牌規格的標準
職位要求
工作經驗：至最少1-2年多媒體製作工作經驗
知識／證書：熟練掌握行業標準軟件，包括 Adobe Creative Suite（Photoshop、Illustrator、After Effects、Premiere Pro）、DaVinci Resolve 以及 3D 建模軟件（如 Blender、Cinema 4D）；熟悉影音設備操作
教育程度：具影片製作/多媒體設計/動態圖形或相關領域的學士學位
語言能力：能操流利粵語、英語及普通話
電腦應用：2D 與 3D 動態圖像設計軟件、影片及照片編輯軟件
其他要求：願意配合彈性工作時間，包括晚上、週末及公眾假期，以滿足活動拍攝及社交媒體宣傳需求。
Job Purpose: Create and produce motion graphic design, animation and video projects. Handle daily operational duties. Ensure effective and accurate communications on all multimedia channels according to brand standards and guidelines.
Job description
Responsible for creating 2D and 3D motion graphic and animation, video editing and post production
Creative thinking and storyboard creation for animation, photo and video production
Monitor and manage multimedia content for digital signage, programs/rundowns and schedules for outdoor and indoor video screens
Handle ad-hoc projects and coordinate with internal departments and vendors on project needs
Maintain consistency of creativity and in line with the Company brand standard
Competencies and Requirements:
Experience: 1 - 2 years of related experience
Knowledge/Certificates: Proficiency in industry-standard software, including Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro), DaVinci Resolve and 3D modeling software (e.g., Blender, Cinema 4D), Familiar with video and audio equipment operation.
Education: Bachelor Degree in multimedia/motion graphic design/video production or related field
Language Ability: Good command of English, Cantonese and Mandarin
Computer Skills: 2D & 3D motion graphic design software, video and photo editing software
Others: Willingness to work flexible hours, including evenings, weekends and public holidays, to accommodate event coverage and social media campaign needs.
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
值班工程師 Duty Engineer
主要職責
職位介紹
作為緊急故障及關鍵系統失效的第一線應對人員。
診斷並解決涉及暖通空調、電力、管道及消防系統的緊急問題。
與相關部門協調，確保迅速解決緊急情況，並將對賓客及營運的影響降至最低。
監控樓宇管理系統，及早識別潛在風險以防止問題擴大。
監督安裝、維修、翻新及保養工作，確保維修工作及工單按計劃及程序完成，並保持高品質。
每日檢查所有建築、設備及設施，以降低緊急情況發生的可能性，並在需要時採取糾正措施。
職位要求
工作經驗：具最少五年工程維修工作經驗
技能 / 證書：熟識工程部的運作及工作範圍，以及有關工具及設備運用。 這些包括但不限於暖通空調、電器、消
防、水管及排水系統、供水、BMS、UPS 和照明控制系統。
教育程度：高中畢業或以上程度
語言能力：能操良好英語、廣東話及普通話
電腦應用：熟識 MS Office (熟識各種控制系統如 PMS, BMS 和 AFA 系統者優先)
Job Purpose
Key Responsibilities
Act as the first responder for urgent breakdowns and critical system failures.
Diagnose and resolve emergency issues involving HVAC, electrical, plumbing, and fire safety systems.
Coordinate with relevant departments to ensure swift resolution of emergencies with minimal impact on guests and operations.
Monitor building systems and identify potential risks before they escalate.
Supervisor installations, repairs, renovations and maintenance works. Ensure high-quality maintenance works and work orders are carried out on schedule and in accordance with procedures
Conduct daily inspections of all buildings, plants and facilities to reduce the likelihood of emergencies and execute correction action if needed
Competencies and Requirements
Experience: Minimum of 5 years’engineering experience
Knowledge/Certificates: Knowledge of a range of engineering activities, tools and equipment. These include but not limited to HVAC, Electrical, Fire Services, plumbing and drainage, water supply, BMS, UPS and lighting control system.
Education: Secondary school diploma or above
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Proficient in MS Office. Various Control Systems such as PMS, BMS and AFA systems is an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
視聽一級技術員 Technician I - Audio Visual
主要職責：在高級視聽技術員的監督下，須負責圖像及影像播放、投影系統、音響系統、照明及控制系統的修理及保養等工作。
職位介紹
職位要求
Job Purpose: Repair, maintain and troubleshoot graphic and video displays and projection systems, audio systems, lighting and control systems under the supervision of the Senior Technician.
Key Responsibilities
Plan, setup, operate, maintain and support AV systems and equipment for regular use and special events
Conduct pre-conference tests to check and verify equipment and sound and vision quality
Maintain systems components to ensure smooth AV operations
Analyse and troubleshoot installations issues and problems
Design, install and test new AV equipment as required
Competencies and Requirements
Experience: Minimum 4 years of AV experience
Knowledge/Certificates: Operational knowledge of digital sound desks, PA systems, LED screens and projectors, video playback software and lighting systems
Education: Secondary school diploma or equivalent
Language Ability: Good Cantonese and conversational English
Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
視聽技術經理 Manager - Audio Visual
主要職責：管理視聽部的日常運作，並確所有視聽設備的操作正確及定期保養。
職位介紹
經常檢查餐廳和度假村內活動以監視 AV 設置和輸出
根據各部門的要求，規劃視聽活動的操作和維護要求
評估視聽需求及監控經營用品和設備需求的庫存
開發，實施和監控視聽部的質量控制機制，包括安裝程序，存儲，音頻和視頻，團隊成員儀容，設備使用以及健康和安全
通過發現問題並實施適當的解決方案來解決系統和設備問題
職位要求
工作經驗：具最少 7 年視聽工作經驗 (具 5 星級度假村經驗優先)
技能 / 證書：具音頻通信，錄影顯示系統，廣播系統，視頻顯示系統，背景音樂系統，舞台燈光，MATV，Creston及視頻投影系統知識
教育程度：學士學位或以上程度
語言能力：能操良好英語、廣東話及普通話
電腦應用：須熟悉 PC 及 MS Office 操作，懂電腦知識硬件配置和軟件編的優勢
Job Purpose: Manage the daily operations of the Audio Visual Department and ensure the correct operation and regular maintenance of all AV equipment.
Key Responsibilities
Inspect outlets and events frequently to monitor AV setup and output
Plan the operation and maintenance requirements of AV activities based on departments’ requests
Evaluate AV requirements and manage the inventory of operating supplies and equipment needs
Develop, implement and monitor quality control mechanisms for the AV Department including setup, storage, audio and video, staff grooming, equipment use, and health and safety
Solve systems and equipment issues by identifying problems and implementing appropriate solutions
Competencies and Requirements
Experience: Minimum 7 years of AV management experience (in a five-star resort an advantage)
Knowledge/Certificates: Operational knowledge of audio communications, video display systems, background music systems, stage lighting, MATV, Crestron and video projection systems
Education: Bachelor degree or above
Language Abilities: Good Cantonese, Mandarin and English
Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
咖啡師 Barista
主要職責
職位介紹
職位要求
工作經驗：具至少三年在酒店或餐廳擔任顧客服務相關的工作經驗
Job Purpose
Ensure guests receive courteous and efficient five-star service. Introduce coffee to guests and prepare and serve drinks. Clean, tidy and setup coffee station for service, and maintain coffee quality.
Key Responsibilities
Prepare high quality coffee for guests, including non-alcoholic drinks
Clean and tidy the coffee station and equipment frequently
Greet guests in a warm, welcoming, and courteous manner, address guests’ requests and handle complaints promptly and to their satisfaction
Educate F&B Staff about different beverages and coffee and how to serve them
Competencies and Requirements
Experience: Minimum of 3 years' related customer service experience in a hotel or restaurant
Knowledge/Certificates: Good product knowledge of coffee and beverages; Barista certificate an advantage
Education: Secondary school or equivalent
Language Abilities: Good English, Cantonese and Mandarin an advantage
Computer Skills: Knowledge of MS Office an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
禮賓司膳員 Concierge Butler
主要職責
職位介紹
與餐飲及市場部服務代表協調配合，以滿足賓客需求並確保特殊要求得到妥善落實
身著合身潔淨的制服，於永利皇宮主席會入口處以熱情周到的方式迎接賓客
詳細介紹餐飲區、遊戲沙龍、娛樂室、KTV、雪茄吧及酒窖，並說明各區域特色功能
處理貴賓預訂服務，包括餐廳、水療及轎車服務；妥善安排賓客需求，並提供本地景點與活動推薦
推薦餐飲搭配方案及升級選擇
根據賓客需求採購特定物品
製作並定期更新賓客的個人檔案
職位要求
工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮
教育程度：中學畢業或以上程度
語言能力：能操流利的廣東話或普通話；具備英語日常溝通能力
其他：具備良好的社交能力；能夠在壓力環境下高效工作
Job Purpose: Provide professional, personalized service to Chairman’s Club VIP guests in Wynn Palace. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.
Key Responsibilities
Prepare gaming trunk amenities at Salon for guests’ arrival by creating a luxurious atmosphere
Coordinate with the F&B and Marketing hosts to satisfy guests’ requests and ensure special requests are met
Greet guests upon arrival at the Chairman’s Club entrance in a warm, welcoming manner wearing a well-pressed, fitted and clean uniform
Provide the outlets, gaming salons, entertainment rooms, KTV, cigar room and wine cave introduction and explain room features
Manage VIP reservations, including restaurants, spa and limousine services; ensuring their preferences are taken care of, and providing recommendations on local attractions and activities
Recommend F&B combinations and upsell alternatives
Purchase specialty items for guests when required or if requested
Maintain guests’ preference profiles and track their likes and dislikes, update into playbook promptly
Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: High school certificate or equivalent
Language Ability: Fluent Cantonese or Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
尊貴服務員領班 Elite F&B Service Team Leader
主要職責
職位介紹
職位要求
Job Purpose
To meet and greet guests and offer them Food & Beverage service promptly in a courteous, professional manner consistent with Wynn Standards, Policies & Procedures in order to maximize guest satisfaction. To engage with guests, anticipate their needs, and customize interactions.
Key Responsibilities
Greet and welcome guests in an articulate, warm manner
Ensure accuracy of guest orders from beginning to end
Must anticipate guest needs at all times
Assist in serving food & beverages while engaging with guests
Must use guest name in a natural manner where possible
Be fully conversant with all services and facilities offered by the hotel
Maintain excellent standard of personal appearance and hygiene at all times
Accept any other duties and responsibilities assigned by the Supervisor
Competencies and Requirements
Experience: 1 year of work experience in 4-5 star hotel restaurant an advantage
Education: High school certificate or equivalent
Knowledge/Certificates: Knowledge of restaurant service
Language Ability: Fluent Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
代客泊車員 Valet Attendant - Bell, Door & Valet
主要職責：須負責以安全及有條理地停泊賓客的車輛，並為賓客提供專業及有禮的服務。
職位介紹
須遵守交通規則並安全駕駛
安全及妥善地停泊賓客的車輛
小心保管車輛的鑰匙
須履行高級代客泊車員所委派的工作
職位要求
Job Purpose: Park guest vehicles in a safe and orderly manner and provide efficient, professional and courteous service to all guests.
Key Responsibilities
Drive vehicles safely and follow traffic regulations
Park guests’ cars safely and properly
Secure the keys of parked cars
Assist and perform duties assigned by the Lead Attendant
Competencies and Requirements
Experience: Minimum 2 years of driving experience; 1 year customer service or valet parking experience preferred
Knowledge/Certificates: Valid Macau driving license
Education: Secondary school or equivalent
Language Abilities: Good Cantonese and Mandarin; English an advantage
Computer Skills: Basic
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
司膳服務聯絡員 Butler Dispatch Agent - VIP Services
主要職責
職位介紹
須處理從其他部門和賓客的司膳服務請求
記錄每天所收到的電話
須與賓客服務中心協調溝通，以便及時瞭解賓客所需
保持客人的偏好結構和記錄他們的喜好
須透徹瞭解整個渡假村的設施及服務
須協助及執行高級司膳員所委派的工作
職位要求
Job Purpose
Answer incoming calls, dispatch butlers, log down guest requests and ensure each request is completed in a timely manner according to procedure. Liaison between multiple departments in order to fulfil guest requests.
Key Responsibilities
Handle requests for butler services from other departments and guests
Record the number of calls received daily
Coordinate with the Guest Services Centre to satisfy guests’ requests
Maintain guests’ preference profiles and track their likes and dislikes
Know and understand all the resort’s facilities and services
Assist and perform duties assigned by the Lead Butler
Competencies and Requirements
Experience: Previous guest service experience in a 5-star hotel an advantage
Education: Secondary school diploma or above
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
Computer Skills: Basic MS Office and Outlook; Opera and/or Fast-Track an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
轎車服務碼頭/酒店代表 Pier / Hotel Representative - Limousine Services
主要職責：須負責賓客從港澳/北安客運碼頭到酒店的交通安排，並提供友善及有效的服務以確保能令賓客感到滿意。
職位介紹
職位要求
Job Purpose: Assist guests arriving at the Macau and Taipa Ferry Terminals with transportation to the hotel. Provide friendly, efficient service and ensure the highest level of guest satisfaction.
Key Responsibilities
Welcome guests upon their arrival and farewell them at the Macau and Taipa Ferry Terminals
Hold up Wynn Palace signage at the arrival terminal and promote our transportation services
Usher guests to shuttle bus, limousine or car rental
Know and understand all the resort’s facilities and services
Stay up-to-date about Company news, events and activities and provide useful information and directions to guests
Competencies and Requirements
Experience: Minimum 1 year of customer service experience in a five-star resort
Education: Secondary school diploma or equivalent
Language Abilities: Good Cantonese and English; Mandarin an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
豪華轎車司機 Limousine Chauffeur
主要職責
須安全及迅速地接送賓客到澳門各地點，並為賓客提供專業及有禮的服務，並保持風度以為賓客提供個性化的服務。
職位介紹
職位要求
Job Purpose
Key Responsibilities
Transport guests to and from various locations in Macau safely and promptly.
Able to explain and recommend resort information, Macau attractions and activities.
Follow all driving rules and traffic regulations, review and study traffic conditions.
Prepare daily amenity. Ensure water and towels are fully stocked.
Ensure the cleanliness of the vehicles at all times.
Knowledgeable with Rolls Royce and Vellfire’s mechanism and special features.
Competencies and Requirements
Experience: Minimum 3 years of driving experience, with limousine driving an advantage; confident with driving all sedan sizes; previous guest service experience in a 5-star hotel an advantage
Knowledge/Certificates: Valid Macau drivers’ license; detailed knowledge of Macau streets and attractions; excellent luxury vehicle knowledge
Education: Secondary school or above
Language Ability: Fluent Cantonese, Mandarin and conversational English.
Computer Skills: Basic knowledge of internet, GPS and smartphone.
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
品牌主任 Officer - Brand Marketing (ID:1047BR)
主要職責
職位介紹
負責日常推廣活動的執行，並向管理層提交日常進展報告。
負責以高標準的溝通能力，並在及時的時間內完成工作。
與創意及多媒體團隊協調，介紹並聯繫即將推出的娛樂場推廣活動。
支援品牌經理推動大型活動計畫，並為娛樂場營運、會藉、推廣營運及項目策劃等不同部門提供協調與支援。
負責娛樂場導向標誌的規劃與執行，包括撰寫內容、校對資料，以及提出新的傳播建議供管理層審核。
協助推行行銷策略與活動，提升公司品牌知名度及營收。
維護專案資料庫及預算報告，確保資料的完整與準確。
具備良好的行政管理技能（如報告撰寫、簡報製作及高效處理發票）。
職位要求
工作經驗：具至少 2-3 年相關工作經驗
教育程度：具市場營銷、傳播、酒店或相關專業的學士學位。同時具備創意設計與製作知識者優先
語言能力：具良好的廣東話、普通話及英文書寫和口語能力
電腦技能：熟識 MS Office 電腦軟件操作和精通中英文文書處理
Job Purpose
Key Responsibilities
Responsible for daily promotional operations and prepare regular reports for management.
Responsible for delivering work to a high communication standard and within a timely manner.
Introduce and liaise upcoming casino promotions with Creative and Multimedia team.
Assist the manager in driving large-scale campaign efforts and provide coordination support between different business units, including Casino Operations, Club Marketing, Campaign Operations, and Special Events.
Coordinate and execute the casino directional signage plan, including writing, proofreading, and suggesting new communications for all casino touchpoints for management approval.
Assist in implementing marketing plans and campaigns to increase awareness and profitability for the company.
Maintain project compendium and budget reports.
Strong administrative skills, including report generation, PowerPoint creation, and efficient invoice processing.
Competencies and Requirements
Experience: Minimum of 2-3 years related experience
Education: Bachelor’s degree in marketing, Communications, Hospitality or related field. Knowledge of creative design, production an advantage
Language Ability: Good written and spoken Cantonese, Mandarin and English
Computer Skills: Knowledgeable in Microsoft Office applications and proficient in Chinese word processing
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
轎車服務副經理 Assistant Manager - Limousine Services (ID: 4018BR)
主要職責：
協助轎車服務經理及總監維持轎車服務
團隊每天的運作，確保轎車服務是有效率和流輰。
鼓勵團隊成員提供優越的轎車服務體驗。
職位介紹：
職位要求：
Job Purpose
Assist the Manager and Director with the daily operations of the Limousine Services Team.
Ensure the limousine experience is efficient, smooth and memorable by motivating Team Members to exceed guests’ expectations.
Key Responsibilities
Ensure Limo Drivers deliver Wynn Palace’s high standards of quality, service and guest satisfaction
Know and understand the resort’s facilities, services and activities
Monitor quality control mechanisms for Limos, including service standards, staff grooming, vehicle presentation, and health and safety
Monitor and inspect the daily upkeep and maintenance of limousines
Schedule regular limo maintenance and adhere to vehicle maintenance programs, while remaining within budget
Handle insurance claims when accidents occur
Competencies and Requirements
Experience: Minimum 2 years of supervisory experience
Knowledge/Certificates: Traffic rules and regulations; training and presentation skills an advantage; knowledge of Macau and its attractions
Education: Secondary school diploma or above
Language Ability: Good English, Mandarin and Cantonese
Computer Skills: Basic MS Office; knowledge in Opera and Fast Track an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
社區及政府關係主任Officer - Community and Government Relations (ID:3003BR)
主要職責
協助社區及政府關係經理在本地和國際上實施企業社會責任策略，以確保公司對社區產生正面影響。
職位介紹
協助管理和執行旨在代表公司並為社區作出積極貢獻的策略和計劃
處理來自本地、國際組織和政府部門的資詢
與內部部門及社區團體協調，以進行酒店導賞，安排社區活動的拍攝和招待
起草和翻譯新聞材料，包括新聞稿、報告等
管理和保存與企業社會責任相關活動的資產和材料
與公司內外部門、非政府機構和政府部門保持聯繫，並建立和維持良好的關係
協助制定及推廣社區關係計劃與倡議，並撰寫符合公司及政府規定的報告
職位要求
Job Purpose
Support Manager - Community and Government Relations in the implementation of corporate social responsibility strategies locally and internationally to ensure the companies has launched positive impact on the community.
Key Responsibilities
Assist to manage and execute the strategies and programs designed to represent the company favorably and make positive contributions to the community.
Handling enquiries from local, international organizations and governments etc.
Coordinate internally and externally for conducting property tours, organizing filming and photoshoots and entertainment for community event.
Assist in drafting and translating press material and reports.
Manage and store the assets and materials for the CSR activities
Liaise with internal and external departments to cultivate and maintain a good relationship with NGOs and government entities.
Assist in developing and promoting community relations plans and initiatives, preparing reports that complies with company and government requirements.
Competencies and Requirements
Experience: Minimum 2 years of experience in related field
Education: Bachelor’s degree in Communications or Journalism preferred
Language Abilities: Good written and spoken English, Mandarin and Cantonese
Computer Skills: Proficient in MS Office (English and Chinese) and Excel.
客戶關係管理副經理Assistant Manager - CRM (Campaign Automation and Development) (ID:3896BR)
Job Purpose
The ideal candidate will not only possess technical expertise in Python, SQL, and Airflow but also demonstrate a keen understanding of business needs and the ability to apply sound judgment in workflow development. This role includes mentoring junior developers and collaborating with cross-functional teams to ensure successful project delivery.
Key Responsibilities
Code development: Analyze business requirements and apply critical thinking to develop optimized campaign workflows. Write clean, efficient, scalable and maintainable code for new campaign workflows and features using Python and SQL. Set up and configure Airflow environments to streamline workflow management. Document workflow processes and maintain comprehensive technical specifications.
Quality assurance: Conduct thorough testing of workflows and collaborate with QA teams to ensure all workflow meets functional and performance requirement. Review code from team members to ensure quality and adherence to best practices.
Continuous monitoring: Continuously monitor and optimize workflow performance to ensure maximum efficiency.
Problem solving: Troubleshoot and resolve complex workflow-related issues. Proactively identify areas for process improvement and propose data-driven solutions
CRM software design and implementation: Participate in the design phase of projects, creating detailed specifications and architecture plans. Implement solutions based on project requirements.
Mentorship: Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility
Cross functional work: Collaborate with cross-functional teams to gather insights and align workflow development with business objectives
Competencies and Requirements
Experience: 3-5 years of experience in software development or developing workflows and data pipelines, with a focus on business process optimization
Education: Bachelor's degree in Computer Science, Engineering, Business Information, or a related field
Knowledge/Certificates:
Strong proficiency in Python programming and SQL
Experience with Airflow setup, configuration, and optimization
Familiarity with Linux operating systems and development tools like VSCode
Knowledge of DevOps platforms and practices
Exceptional business acumen and ability to understand and align with organizational goals
Strong analytical and problem-solving skills, with the ability to think critically and develop innovative solutions
Excellent communication and collaboration skills to effectively work with cross-functional teams
Flexibility and adaptability to handle changing priorities and meet deadlines in a fast-paced environment
Strong organizational skills and meticulous attention to detail
Strong ownership and servicing mind-set to ensure efficient and effective program delivery
Experience with marketing automation platforms and data visualization tools
Experience with database management (e.g., SQL)
Knowledge of agile development methodologies and experience working in a Scrum environment
Proven track record of driving process improvements and delivering measurable business results
Experience in developing applications for high-load environments
Work experience in Integrated Resort strongly preferred
Language Ability: Proficiency in English and Cantonese/ Mandarin
餐飲領班 Server Team Leader (永利皇宮) (ID:3004BR)
主要職責：
職位介紹：
職位要求：
Job PurposeSupervise, train and guide service staff and ensure guests receive courteous and efficient five-star service.
Daily Operations:
Provide excellent customer service and introduce available dishes, take orders, and deliver dishes and drinks calmly
Introduce available dishes and beverages, including the method of preparation, and make recommendations
Address guests’ requests and handle complaints promptly and to their satisfaction
Competencies and Requirements:
Minimum of 5 years of customer service experience; experience in a five-star hotel is an advantage
Secondary school diploma or above
Fluent Cantonese and Mandarin, good English
Proficient in MS Office and POS software; knowledge of Micros is an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
市場業務代表 Mass Marketing Host (ID:1219BR)
主要職責：負責為永利皇宮的賓客提供親切及專業的優質客戶服務，確保讓賓客感到滿意。
職位介紹：
為度假村發掘具潛質的客戶，招攬新賓客並邀請入會
協助規劃娛樂場的推廣活動，負責相關執行工作並安排會員參與
根據公司程序向符合資格的會員致送禮品，主動與賓客維持良好及緊密聯繫
無需工作經驗，但須操流利的廣東話、普通話及懂基本英語
職位要求：
工作經驗：具娛樂場市場業務代表及客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷
技能 / 證書：須熟悉賭枱遊戲的玩法及規例
語言能力：操流利的廣東話和普通話，懂英語者優先考慮
電腦應用：熟悉Ms Office軟件操作及中英文打字技巧
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
中餐資深廚師 Master Cook - Chinese (1773BR)
職位介紹：
職位要求：
Key Responsibilities
Produce high quality dishes to fulfil the orders
Forecast supply needs for the stock room and manage inventory levels
Maintain HACCP standards for dry and cold storage, and cleaning and tidying the kitchen and utensils
Continuously improve health and safety standards
Perform duties assigned by the 1st Wok
Competencies and Requirements
Experience: Minimum of 5 years’ Chinese kitchen experience in a 4 to 5 star hotel
Knowledge/Certificates: Excellent product knowledge of international cuisine; accurate knife skills and proven cooking abilities
Education: Secondary school or equivalent
Language Abilities: Good Cantonese, Mandarin and English
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
調酒員 Bartender (1732BR)
職位介紹：
職位要求：
Key Responsibilities
Introduce beverages to guests and make recommendations
Prepare and server beverages for guests, including wine, cocktails, spirits and non-alcoholic drinks
Deliver high quality products and services to every guest
Create monthly and seasonal drinks menus
Clean and tidy the bar and equipment frequently
Maintain stock levels and control monthly inventory
Address guests’ requests and handle complaints promptly and to their satisfaction
Competencies and Requirements
Minimum of 5 years’ customer service and related Bartender experience in a hotel or restaurant
Good product knowledge of beverages and bar operations; cash handling
Secondary school diploma or above
Fluent Cantonese, Mandarin and English
Knowledge of POS Software
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Job Descriptions:
Perform daily audit on Table games, Slots, Cage, VIP Gaming and Promotion
Audit and report all Gaming Revenue in accordance with Departmental and Regulatory Standards
Prepare journals, daily operating report, reconciliation and review documentation for compliance
Competencies and Requirements:
Experience: 1 year of experience in auditing, finance or related business field experience preferred
Education: Bachelor degree in Accounting, Finance or related business field
Language Abilities: Good written and spoken English and Chinese
Computer Skills: Proficient in MS Office
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Club Representative 會籍會務代表 (2184 BR)
主要職責：
職位要求：
具娛樂場市場業務及客戶服務工作經驗者優先考慮
學士學位或同等學歷
操流利的廣東話、普通話及英語
熟悉Ms Office軟件操作及中英文打字技巧
Wine Sommelier 品酒師 (1418BR)
Job description:
Serve wines according to five-star best practice
Compile the wine list, buy and store the wines, and restock the cellar
Taste all purchased wines to ensure their quality
Practice wine and food matching according to the characteristics of wines and dishes
Coordinate with restaurants and F&B outlets to develop wine lists that match menus and promotions
Competencies and Requirements:
Experience: Minimum of 3 years’ wine and beverage experience in a 5-star hotel an advantage
Knowledge/Certificates: Excellent product knowledge of international wines and characteristics, and food and wine pairing; Wine and Spirit Education Trust (WSET) certificate or Court of Master Sommelier (CMS) certificate or International Sommelier Guild (ISG) certificate an advantage;
Education: Secondary school diploma or above
Language Ability: Good English, Cantonese and Mandarin an advantage
Computer Skills: Proficient in MS Office
主要職責：
職位要求：
Food & Beverage Server 餐飲服務員 (1151BR)
主要職責：
為賓客提供優質的餐飲服務
以熱誠及有禮的態度接待賓客並端送食物及飲品
無須餐飲經驗(具客戶服務工作經驗者優先考慮)
職位要求：
APPLICATION 申請方式：
To apply or enquiries, please contact us at (853) 8889 1188 during office hours from Monday to Friday between 9:00 am and 6:00 pm or by email: jobs@wynnpalace.com
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電 (853) 8889 1188 或電郵至 jobs@wynnpalace.com
