Retail Learning and Development Partner
About the Role
As a Retail Learning and Development Partner at Chanel, you will play a pivotal role in empowering our Watches & Fine Jewelry Advisors (JAs) to become the front face of CHANEL. Your mission is to build their confidence, groom their presence, and elevate their prestige. You will be responsible for customizing and delivering training, providing on-the-floor coaching, and supporting people development to ensure our JAs can create emotional connections with clients and embody the brand's values.
What Impact You Can Create at Chanel
In this role, you will drive JAs loyalty and client loyalty, sustaining business growth by:
Engaging and developing retail employees to transmit brand values and inspire emotional connections with clients.
Shifting learning and development from mass training to customized learning solutions and individualized coaching.
Observing client-staff interactions to identify learning gaps and providing near-real-time feedback.
Collaborating with the Retail Learning & Development Team and other stakeholders to strategize and develop comprehensive people learning and development plans.
You Are Energized By
You thrive in an environment where you can:
Coach JAs on adaptability and flexibility, helping them customize their behavior based on clients' personalities.
Engage in regular coaching conversations to assist in JAs' learning and development journeys.
Create and maintain learning and coaching plans, delivering in-boutique learning sessions using blended learning approaches.
Partner with specialists and other stakeholders to develop and execute client action plans based on JAs’ profiles.
What You Will Bring
To excel in this role, you will need:
A bachelor's degree or tertiary diploma.
At least 6-8 years of experience in people interactions, coaching, and training, preferably in a managerial role.
A minimum of 3 years of experience in selling, retail, and/or client service, with experience in the luxury goods, watch, and fine jewelry industry being a plus.
A strong passion for people development and client service excellence, with a belief in personalized learning paths for employees.
Excellent growth mindset, digital savvy capability, and strong presentation and communication skills.
The ability to work independently with minimal supervision, exercise assertiveness when required, and work at the POS and retail hours.
Stock Assistant
If you were born without wings, never prevent them from growing
Key responsibilities:
Responsible for stockroom operations and stock management in lines with company’s standard, including but not limited to stockroom maintenance, receiving, packing,
Perform daily housekeeping of merchandise in the stockroom and on sales floor
Arrange transfer of merchandise to other stores as requested
Provide backup services to sales team
Qualification:
1-2 years or more experience in stockroom management
Good communication skill, organized and able to work in a collaborative environment
Fluent in Cantonese, can read and speak basic English and Mandarin
Prior experience in luxury retail experience would be an advantage
店舖倉務員
若你沒有與生俱來的翅膀，便不要阻礙它們生長。
主要職責：
職位要求：
1-2年或以上店舖倉務工作經驗
良好溝通能力及具團隊合作精神
良好粵語，基本普通話及英語
具倉務管理經驗，如有奢侈品或零售店舖經驗優先
Fashion Advisor
ABOUT THE JOB
Are you a fashion enthusiast? We're looking for passionate individuals to become part of our elite team of Fashion Advisors, dedicated to providing clients with an unparalleled experience. As the Front Face of Chanel, you will play a pivotal role in delivering a luxurious and inspirational journey, transforming each client interaction into a memorable moment of style and elegance.
What impact you can create at Chanel:
Step into the spotlight of style and sophistication, where you will actively shape Chanel's image as the ultimate House of Luxury. Collaborate with a diverse team that shares your passion for fashion, while building authentic relationships through thoughtful engagement and outreach. Your can-do attitude will continually elevate service standards, ensuring that you consistently exceed client expectations.
You are energized by:
You thrive in a collaborative environment, where diversity fuels creativity. Your forte lies in crafting unique, luxurious experiences, and you excel at forging emotional connections with clients. Your passion for the brand's rich heritage, coupled with opportunities for personal growth and learning, keeps you inspired.
What you will bring:
Excellent communication and relationship-building skills.
A deep passion for luxury and fashion.
Your own unique sense of style.
Exceptional client service skills with a dedicated service attitude.
A keen understanding of fashion trends.
What Chanel can offer you:
The opportunity to grow within an iconic luxury brand.
A nurturing and supportive work environment focused on personal growth and wellbeing
Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.
Watch and Fine Jewellery Advisor
ABOUT THE JOB
Join Chanel as a Watch and Fine Jewellery Advisor, where you will be instrumental in bringing the Chanel dream to life. This role invites you to blend passion with the art of storytelling, creating unforgettable luxury experiences for our clients.
You will embody the creativity and sophistication of the brand. Your mission is to deliver a unique and luxurious client experience by expertly sharing Chanel's Heritage & Modernity, craftsmanship, and distinctive brand positioning.
Through synergy with Fashion teams, you will disseminate your deep knowledge, striving for excellence and transforming challenges into opportunities.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Your efforts will bolster Chanel’s reputation as the ultimate House of luxury. By developing strong client relationships and working within a collaborative and inclusive team, you will exemplify Chanel’s elegance. Your passion for watches and fine Jewellery will leave a lasting impression, enhancing client loyalty and satisfaction.
YOU ARE ENERGIZED BY
Working in a dynamic setting where collaboration and creativity thrive. Delivering outstanding client experiences and achieving sales targets motivate you, as does the opportunity for continuous personal growth and learning in the luxury sector.
WHAT YOU WILL BRING
Outstanding communication and relationship-building abilities.
Proven experience in providing exceptional customer service.
Creative resilience and a passion for luxury watches and fine Jewellery.
A collaborative mindset and enthusiasm for teamwork.
WHAT CHANEL CAN OFFER YOU
A prestigious stage to advance your career within the luxury retail industry.
A workplace culture grounded in personal growth, teamwork, and innovation.
Continuous learning opportunities to hone your skills, keeping you at the cutting edge of luxury retail.
美容顧問 Beauty Advisor
如果您熱愛打扮，而且熱衷於香水、化妝和護膚，我們很想與您談談！您將有機會加入我們的美容顧問團隊，與顧客共同創造故事，為他們度身訂造獨特的專屬時刻。作為 CHANEL 形象代表，您將扮演重要角色，有機會為每位顧客創造獨特而難忘的體驗，在每個時刻及每個銷售點。
作為我們的品牌大使，您會負責度身創造顧客體驗，為每位顧客提供個人化的美容方案，分享箇中秘訣，從而指導並啟發顧客。您將掌握數碼趨勢，為顧客提供流暢的全渠道購物體驗。
運用您的獨特經驗，您將可以在 CHANEL:
啟發顧客靈感，幫助他們綻放精彩
深入學習以發展美容文化
加入相互合作且包容的團隊
展現您對香水、化妝或護膚的熱情及專業知識
與顧客建立穩固的長久關係
您將可獲取以下體驗：
在緊密合作且節奏明快的環境中工作
締造意義非凡的顧客體驗
實現目標
了解美容界的新趨勢和創新內容
實現自我發展，獲得學習機會團
隊對您的期望：
具備出色的溝通與關係建立技巧
對香水、化妝或護膚充滿熱情
適應節奏明快且合作無間的工作方式
在工作方式上展現創意
展現美容趨勢方面的知識
歡迎有志於美容零售人士申請, 經驗不拘
