Calculating and preparing the monthly salary, OT records and payroll distribution;
Checking and analysis the records of Attendance and Leave Deduction (regarding annual leave, unpaid sick leave, unpaid leave, industrial injury leave);
Monitoring the employment issue including contract preparation, government tax and social security fund, etc.;
Communicating and co-operate with the Hong Kong HR colleagues for handling the NEW Payroll system;
Handling all data entry of (new staff information, termination, promotion, salary adjustment, shift changing, ad-hoc scenario, annual double pay, annual tax deduction/addition). Run the rest procedures of payroll system and conduct both Autopay and Cheque final reports under two payroll systems (old and new payroll systems) of our 3 companies;
Preparing memo for monthly promotion, transfer, deduct salary/allowance, termination within our 3 companies for management approval;
Preparing the monthly accrued-amount to Account Managers in the end of each month;
Handling the retirement, resignation & termination cases including prepare documents for staff signatory; calculating the last payment; issue the declaration letter; arrange the resigned staffs to return all the CSR Macau /SITA Macau/ Ultra Clean belongings to our company and filing;
To maintain a good filing system in HR Dept.;
Answering all the payroll enquiries to different colleagues from different departments;
Requirements:
Bachelor’s degree in Business or related field with 3 years working experience;
Strong verbal and written communication skills in Chinese (Cantonese, Mandarin) and English;
Excellent teamwork skills with a polite and respectful manner;
Physical ability to conduct site visits and assessments;
Assistant Maintenance Manager
Key Accountabilities or Responsibilities 主要職責：
Responsibility for the daily Operation & Maintenance in accordance with the contract
requirements :
To lead maintenance team including engineers, supervisors and technicians to carry out day-to-day works, including preventive and corrective maintenance tasks of district cooling systems including chillers, water pumps and cooling towers etc.
To plan the preventive and corrective maintenance work with consideration of operation needs and new installation.
To review maintenance work procedures and ensure the team follows.
To review work safety and work quality.
To monitor and coordinate with works by sub-contractors.
To familiar with the plant E&M installation and to solve day-to-day technical problems.
To direct the team to keep maintenance records and prepare reports.
To provide management to the team and provide training.
To take the lead in providing technical proposals and improvement opportunities.
Perform root cause analysis on the performance and failure equipment
Job Requirements 工作要求：
Education & Professional Qualification
Bachelor Degree in BS / Mechanical / Electrical Engineering
Chartered Engineer is preferred
Job Experience/Knowledge
At least 8 years of experience in operation and maintenance of large-scale chiller plant e.g. district cooling system / energy centre / shopping mall, etc.
Sound knowledge in electrical and mechanical equipment operation and maintenance
Professional membership from a relevant organization is an advantage Professional skills
Leading skill in managing maintenance team and subcontractors to conduct various maintenance tasks
Good interpersonal skills, Independent and self-motivating
Language skills
Strong communication skill, English, Cantonese, Putonghua preferred
Proficiency in PC skills (Google workplace andMS Office, etc.)
Immediate available is highly preferred
Contract Manager
Key Accountabilities or Responsibilities 主要職責：
Develop and implement strategies to drive business growth in energy services market
Identify new business opportunities and meet with potential clients for presenting proposals
Coordinate with internal technical, commercial and financial teams to prepare project cost estimate and technical proposal
Prepare tender documents
Coordinate with sub-contractors and suppliers for preparing project budget cost
Job Requirements 工作要求：
Degree or above in Building Services / Electrical / Mechanical Engineering or equivalent
Minimum 8 years’ solid working experience in E&M consultant or contracting firms
Able to work independently, self-motivated result-oriented and with strong sense of responsibility
Good interpersonal, communication and technical presentation skills
Good command in written and spoken in English and Chinese
Professional membership from a relevant organization will be an advantage
Candidate with less experience will be considered for the post of Senior Engineer
Engineer
Key Accountabilities or Responsibilities 主要職責：
Prepare plans and procedures for maintenance works in a district cooling plant
Plant, lead and supervise a team of in-house technicians and subcontractors for routine maintenance works
Monitor equipment status, respond to equipment fault, prepare reports and records for maintenance works
Plan and monitor tools and spare parts stock level
Improve health and safety policies and procedures
Job Requirements 工作要求：
Higher diploma or above in Building Services / Electrical / Mechanical Engineering or equivalent
Minimum 5 years’ solid working experience in building services installation and maintenance works of MVAC & electrical system
Able to lead a team of technicians for different maintenance tasks
Possession of a valid driving license is an advantage
Good interpersonal and communication skills
Good command in written and spoken in English and Chinese
Candidate with less experience will be considered for the post of Assistant Engineer.
Operator 維修技術員 (設備操作)
Key Accountabilities or Responsibilities 主要職責：
負責日常中央空調系統的操作；記錄日常設備資料和數據；進行每日例行檢查；處理緊急事故及相關查詢
Job Requirements 工作要求：
初中程度或同等程度
具兩年或以上大型冷氣/樓宇設備系統操作或維修經驗;
持有相關牌照者優先
24小時輪班，輪休
Supervisor 督導員 (空調系統)
Key Accountabilities or Responsibilities 主要職責：
負責中央冷氣機房/ 設備及樓宇機電系统之運作、維修及保養
監督維修團隊及承包商進行定期設備保養工作
處理緊急事故
Job Requirements 工作要求：
文憑/副學士或同等程度
電機/機械/樓宇設備工程文憑畢業者優先
略懂電腦，能書寫簡單中文報告，略懂英語
具備十年或以上操作或維修冷氣／機電／樓宇裝備經驗
持有相關牌照者優先
Technician 維修員 (冷氣 / 機電)
Key Accountabilities or Responsibilities 主要職責：
進行空調系統 (包括冷水機組，水塔，水泵) 及相關機電設備的保養、維修
進行每天例行設備狀況檢查
電力系統設備的保養、維修 (包括消防、保安系統、BMS及相關機電設備)
監督承包商進行定期設備保養工作
處理緊急事故
Job Requirements 工作要求：
初中程度或同等程度
具備兩年或以上操作或維修冷氣／機電／樓宇裝備經驗
持有相關牌照者優先
具有更多經驗者將被考慮為高級維修員
Engineer 維修工程師 (區域供冷系統)
Key Accountabilities or Responsibilities 主要職責：
Prepare plans and procedures for maintenance works in a district cooling plant
Plant, lead and supervise a team of in-house technicians and subcontractors for routine maintenance works
Monitor equipment status, respond to equipment fault, prepare reports and records for maintenance works
Plan and monitor tools and spare parts stock level
Improve health and safety policies and procedures
負責制定區域供冷系統(DCS)的設備保養策略、維修計劃及標準作業程序（SOP）。
制定團隊及跟進執行日常工程保養，確保施工進度與質量符合公司規範。
持續監控設備運行狀態，針對突發故障進行即時排除，並制作日常技術紀錄報告
精確規劃並監控工程工具及維修備件的庫存水位，優化資源配置。
持續優化職業安全與健康（OSH）之政策與流程，營造零意外的工作環境。
Job Requirements 工作要求：
Education & Professional Qualification 學歷及專業資格：
Higher diploma or above in Building Services / Electrical / Mechanical Engineering or equivalent;
Possession of a valid driving license is an advantage
Good interpersonal and communication skills
Good command in written and spoken in English and Chinese
持有屋宇設備 / 電力 / 機械工程或相關學科等學歷者優先；
具備良好的溝通協調能力，能有效與內部團隊及分判商溝通；
具備良好的中英文書寫及口語溝通能力；
必須持有澳門駕駛執照
Job Experience/Knowledge 工作經驗/知識：
Minimum 3 years’ solid working experience in building services installation and maintenance works of MVAC & electrical system
Able to lead a team of technicians for different maintenance tasks
具備3年或以上電力系統維修之實務經驗，如曾參與安裝大型冷暖系統（MVAC）設備等工作經驗者更佳。
Asst. Engineer 助理維修工程師
Key Accountabilities or Responsibilities 主要職責：
Design, installation, services and operation of electrical, mechanical and district cooling system
Undertaking decarbonization such as design and implementation of energy saving programs, energy and carbon monitoring IT infrastructure
Assist in any assigned duties
協助參與電力、機械及區域供冷系統（DCS）的設計、安裝、調試及日常運行管理。
協助執行脫碳（Decarbonization）策略，包括策劃節能方案，以及建立能源與碳排放監測之 IT 基礎建設。
協助上級處理各類工程任務及日常行政事務，確保項目按計劃推進。
Job Requirements 工作要求：
Education & Professional Qualification 學歷及專業資格：
Bachelor’s degree in building services / electrical / mechanical engineering
Good command of both spoken and written English and Chinese
持有屋宇設備 / 電力 / 機械工程或相關學科等學歷者優先；
具備良好的中英文書寫及口語溝通能力；
必須持有澳門駕駛執照
Job Experience/Knowledge 工作經驗/知識：
Proficiency in Google and MS Office applications
Proficiency in English and Chinese typing
Self-motivated, proactive, energetic, and able to work independently
Interested applicants please send application letter to e-mail address: hr@ctm.com.mo
澳門電訊股份有限公司誠聘以下職位： CTM invites application to the post of:
澳門電訊股份有限公司
Companhia de Telecomunicações de Macau, S.A.
Officer, Training Development (Ref. 602)
Job Description:
To take care of implementation, management and development of training programs to enhance employee skills, performance and productivity aligning with organizational goals
To collaborate closely with department heads to identify and analyze training needs
To monitor and evaluate training sessions for meeting objectives and improve employee performance
To analyze training outcomes and recommend improvement to enhance program effectiveness
To prepare and conduct reports on training activities, figures and results to management, group and other entities
To maintain training records, database and schedules
To forecast and manage yearly training budget
To coordinate with external training providers and vendors as needed
Requirement:
Degree holder in Human Resources or relevant discipline
Fluency in spoken / written English & Chinese
Fluency in Putonghua is a definite advantage
3 years of experience in employee training and development
Strong ability to work independently with good facilitation and communications skill
Strong interpersonal skill to work effectively with cross-functional teams
Ability to identify training challenges and develop effective solutions
Senior Clerk, Product Management (Ref. 566)
Job Description:
To manage the performance, effectiveness and life cycle of company products via comprehensive and in-depth analysis
To interpret data, information & analysis that support business growth & development
To handle daily operation & regular reports
To handle & take care operation issues
Requirements:
Degree holder in Business or Management
Fluency in spoken/written English and Chinese, fluency in Putonghua is an advantage.
1 to 2 years of experience in commercial sector
Pro-active with good communication skill
Good analytical thinking and organizing skills
Knowledge / concept of inventory management is an advantage
Awareness of CTM products & services is an advantage
Account Manager, Enterprise Solutions (Ref. 248)
Job Description:
To lead and provide guidance to Senior Sales Executive in daily sales activities
To sell and promote all products and services to corporate/business customers
To achieve sales targets, provide value-added solutions to meet customer needs
To build rapport and develop long-term relationship with valued customers and achieve high level of customer satisfaction
Maximizing business opportunities from either existing or new accounts and securing customers from competitors
Requirements:
Degree holder in Business Administration or equivalent
Fluency in spoken/written English and Chinese
Fluency in Putonghua will be advantageous
3 years or above experience at supervisory position in sales area
Technical knowledge in telecom service will be advantageous
Able to develop own customer base
Result-oriented with strong communication skills
Highly independent, self-motivated and enthusiastic
Holder of valid light vehicle driving license
Assistant Engineer, Service Operation Centre (Security Operation Centre Development) (Ref. 620)
Job Description:
Responsible for AI based development
To perform design, development and implementation of AI related applications
To perform functional verification testing and defect fixing
To handle web project/portal management and content update
To perform system administration
To propose innovative ideas to meet the market trend
Requirements:
Degree holder of Computer Science or related IT discipline
Fluency in spoken / written English & Chinese
Experience in developing MVC models and strong at object-oriented techniques
Experience in AI/ML with LLM-based automation skills to enhance operational efficiency, including predictive analysis, anomaly detection and ticket automation
Secure programming mindset with knowledge of OWASP Top 10, secure coding practice
Knowledge of Python, PHP, CSS, HTML, Bootstrap, Javascript, MySQL
Sound knowledge on various Linux and Windows server OS.
Experience in Version Control System such as Git is an advantage
Experience in using Web Application Framework such as Laravel is an advantage
Familiar with iPhone or Android application development is an advantage
To manage and deliver IT, AV and networking business projects for corporate customers
To conduct presentation of project progress to customers
To manage the relationship between customer and sub-contractor
To implement risk management and preventive action during the process of project delivery
To select potential products and vendors for business development
To work with relevant parties for ensuring successful project delivery
Requirement:
Degree holder in Computer Science or equivalent
Fluency in spoken / written Chinese and English
Knowledge of Putonghua is preferable
Holder of Project Management Professional
3 to 5 years of experience in project management of business solutions
Familiar with network products like router, switches and firewall
Holder of light vehicle driving license
Holder of HCIA / HCIP (WLAN) will be advantageous
Good communication and presentation skills
供電系統工程師，基建及接入 (Ref. 616)
工作範圍：
制定電力系統的發展規劃及優化方案
策劃及安排電力系統風險排查、整改及設備更換工作
制定施工方案、驗收標準，以及編寫技術需求標書及報告
審核外判商提交的技術方案及規範，以及監管其施工質量及進度
深入分析電力故障成因，並提供有效的解決方案
選配電力設備參數，管理零配件庫存
與各相關部門保持良好關係，有需要時協調跨部門項目及工作
籌劃及安排團隊技術培訓、事故演習等工作
管理團隊日常運作，包括定期保養、巡查、維修及裝配電等
職位要求︰
大學畢業，主修機電工程、電力系統工程或相關科目
能操及書寫流利中英文，能操流利普通話為佳
五年或以上大型電力系統或項目工程經驗，電力設備維修保養管理經驗，有電訊業電力管理經驗為佳
熟悉電力設備和電力施工規範
良好的組織及分析能力，具跨部門協作能力為佳
熟悉 AutoCAD 軟件操作
持澳門勞工事務局發出的高級維修電工證
持澳門勞工事務局發出的有效職安卡
持有效的澳門駕駛執照 (汽車及電單車) 及具駕駛經驗
Principal IT Specialist, IT Infrastructure (System Administration) (Ref. 530)
Job Description:
Formulated architectural design for IT Infrastructure
To perform administration and support for IT System, Storage Area Network (SAN) and Networks
To provide L2 support for system incident, error etc.
To manage system and network performance including monitoring and capacity planning
To evaluate IT system and network technologies
To participate in IT projects
To assist on development of IT policy, standard and procedure
To handle incident response, disaster recovery planning and perform drill testing
Requirement:
Degree holder in Computer Science / Computer Information Systems / Network Engineering
Fluency in spoken / written Chinese and English
Holder of MCITP / MSCE / LPIC-1 / RHCE
3 to 5 years experience in administering Windows, Linux & Unix
Sound knowledge on server grade hardware, SAN, network devices, data centre management and Cloud solutions.
Experience in IBM AIX, Redhat, VMware, Hyper-V, or KVM will be an advantage
Sound knowledge on security control, ISO20000, ISO27001, PCI DSS and various application servers will be an advantage
Holder of CCNA or VCP preferable
Good communication and analytical skills
Senior Clerk, Planning & Development (Ref. 613)
Job Description:
To identify market opportunities for new telecom applications/services.
Design service architecture, manage project timelines, resources and risk during implementation
To ensure deliverable meet business / technical requirement
To monitor KPI of live product / services
To conduct data analysis for service enhancement & cost effectiveness
To drive creative solutions aligned with industry trends
Coordinate internal and external functional teams for development
Requirements:
Degree holder in e-Commerce / Management Information System / Computer Science
Fluency in spoken / written English and Chinese
Innovative and pro-active with good organizing skill
Project management, AI or data analysis experience is an advantage
Strong sensitivity to technology changes and trends
Senior Manager, Customer Loyalty & e-Commerce Business (Ref. 611)
Job Description:
To manage and support end-to-end launch of e-Commerce and loyalty programs
To monitor program effectiveness, adjust strategies for actionable improvement
To conduct customer analysis for customer profile identification
To understand the needs of customers for driving e-Commerce conversation rate and loyalty rewarding scheme
To open up, build and maintain good relationship with merchants, business partners and relevant external parties
To work closely with different teams for achieving the business goal of e-Commerce and loyalty
Requirements:
Degree holder in Business / Marketing / Commerce or related discipline
Fluency in both spoken/ written English & Chinese
5 years or more experience in commercial sector with 3 years at supervisory level
Leading experience in deploying customer loyalty and e-Commerce program
Knowledge in online platform UI/UX, e-marketing and up-to-date technology sense
Creative & Innovative to develop strategic plans for e-Commerce and loyalty programs
Good interpersonal skill to deal with stakeholders, merchants/business parties
Strong sense of leadership and responsibility
Manager, Digital Media (Ref. 500)
Job Description:
To develop and implement strategies to increase public awareness of Home Media through various social media platforms and promotional programs
To take care of Home Media services such as content offerings and service features based on customer needs and market demands
Maintain, update, and optimize content information across all CTM channels, ensuring accuracy and relevance from inside out and vice versa
To conduct research on market trends and identify new opportunities to enhance Home Media content portfolio and overall attractiveness
To conduct analysis on content performance metrics, develop insights, and create programs and implement creative marketing initiatives aimed at boosting subscription rates and customer engagement and brand visibility
Gather and integrate customer feedback to continuously improve content offerings and service delivery
Prepare and manage usage reports to evaluate content program effectiveness and identify areas for improvement
To build and maintain good relationships with vendors, content providers, and internal stakeholders to ensure smooth operations and collaboration
To take care negotiation and management of content service agreements for alignment with business goals and company compliance
Requirements:
Degree holder in Marketing / Business / Communications or related discipline
Fluent in spoken/written English and Chinese
Proficiency in Putonghua is an advantage
Three years or more experience in service development planning and management, preferably in the media or telecommunications industry
Strong business acumen with an up-to-date understanding of market trends, consumer behaviour, and competitive landscape
Innovative and proactive in generating ideas and insights to enhance business awareness, development, and operational efficiency
Strong leadership, good interpersonal and communication skills
Strong organization and coordination skill to take care of multiple projects with tight deadline
Assistant Project Manager, Customer Service Provision (Ref. 606)
Job Description:
To assist Project Manager to define project goals and scope and work for the implementation of projects
To assist Project Manager to oversee the performance of vendor and conduct quality control & evaluation to meet the required standards.
To act as main contact point of the team for comprehensive communication when multiple units are assigned to the same project
To identify and manage potential risks and liabilities of contracts
To keep close contact with cross functional teams to identify and solve problems
To liaise with project stakeholders regarding project details and deliverables
To monitor and keep track of project progress and report to Project Manager
To handle administrative work like preparing budgets and scheduling meetings etc.
To perform other duties assigned by Project Manager in an orderly and efficient manner
Requirements:
Degree holder in Business Management or related discipline
Fluency in spoken / written English & Chinese
Fluency in Putonghua is an advantage
Proficiency in Microsoft Office and project management software.
One year or more of experience related to IT or Voice projects or administrative assistance is an advantage
Proactive with good communication and interpersonal skill
Good organizing skill and strong at work prioritization
Engineer, Data Network Development (Ref. 587)
Job Description:
To take care of IP Network Design and Planning including design of IP network architecture, capacity planning and security planning.
To execute implementation of IP network infrastructure upgrades and expansion
To conduct analysis of network performance, ensuring high availability, and optimizing network performance
To conduct network assessments and audits for identifying areas of improvement and recommend solutions
To participate in the evaluation and selection of IP network equipment and solutions.
To work closely with cross-functional teams for implementation of network security measures.
To keep abreast with industry trends, emerging technologies and best practices of IP networking.
To provide technical support to Network Operation team
Requirement:
Degree holder in Computer Science / Telecommunications or related discipline
Fluency in spoken / written English & Chinese.
Two or more years of experience in designing, implementing and maintaining IP networks
Good knowledge of IP protocols, routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking technologies.
Good understanding of TCP/IP, subnetting and IP addressing.
Knowledge of Cloud and Network virtualization technologies (e.g., SDN, NFV) is a plus
Good project management skills to drive for accomplishment of technical projects
Strong ability to manage multiple priorities
Good communication and problem solving skill
Strong adaptability to work in a fast-paced and dynamic environment.
Engineer, Mobile and Fixed Network Development (Ref. 588)
Job Description:
To take care of the development and design of mobile 5G network and fixed network solutions to meet the evolving needs of latest technologies
To drive innovation of network products and services by conducting research and analysis on emerging technologies, industry trends and business requirement
To develop and implement network service strategies such as service differentiation and bundling, value-added services.
To monitor and analyze service performance metrics, identify areas for improvement and implement optimization measures
To define business requirements, service plans, take care and ensure successful service launch.
To conduct feasibility studies and business case analysis
To keep abreast with industry standards, regulations, and best practices of mobile 5G network and fixed network technologies and solutions.
To provide technical support to Network Operation team
Requirement:
Degree holder in Telecommunications / Electrical Engineering/ Computer Science or related discipline
Fluency in spoken /written English & Chinese
Two or more year of experience in development of telecommunication network
Good knowledge of mobile network technologies including UMTS, LTE and 5G is a plus.
Familiarity with service design and development frameworks and methodologies.
Good project management skills to drive for accomplishment of technical projects
Good analytical skill to assess market needs and identify service opportunities.
Good communication and presentation skills
Strong adaptability to changing technologies and market dynamics, with a focus on continuous learning and skill development.
Technician, Data Network Development (Ref No: 585)
Job Description:
Assisting in the design and development of IP network architectures and solutions
Supporting the implementation and configuration of IP Network equipment such as routers, switches, firewalls, and other network devices
Assisting in the planning and execution of IP network infrastructure upgrades and expansions
Collaborating with network engineers and cross-functional teams to define network requirements and contribute to network planning
Assisting in troubleshooting network issues and conducting root cause analysis
Analyzing network performance monitoring and optimization activities
Assisting in documenting network configurations, processes, and procedures
Keeping abreast with industry standards, emerging technologies and best practices of IP networking
Executing new IP network equipment acceptance and validation
Requirement:
Degree holder in Telecommunications, Electrical Engineering, Computer Science or related discipline
Fluency in spoken / written English & Chinese
General knowledge of IP networking principles, protocols, and technologies
Basic knowledge of routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking
Basic knowledge of TCP/IP and IP addressing
Good communication and good team spirit to collaborate effectively with cross-functional teams
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends
Technician, Mobile and Fixed Network Development (Ref No: 586)
Job Description:
Assisting in the development and deployment of mobile 5G network and fixed network architectures and solutions
Supporting the research and analysis of emerging technologies, industry trends and customer requirements for mobile and fixed network services
Assisting in the implementation of mobile network and fixed network service strategies
Supporting in service integration and delivery
Monitoring and analyzing service performance metrics, identifying areas for improvement
Assisting in the documentation and reporting of service development activities
Keeping abreast with industry standards, regulations, and best practices of mobile and fixed network technologies and solutions
Requirement:
Bachelor holder in Telecommunications / Electrical Engineering / Computer Science or related discipline
Fluency in spoken / written English & Chinese
General understanding of IP network technology and routing protocols (OSPF, BGP)
Good analytical and problem-solving skills to assist in assessing market needs and identifying service opportunities.
Basic project management skills to support service development
General knowledge with mobile network technologies is a definite advantage
Good ability to adapt to new technology in fast speed
Good communication and team spirit
Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends
Assistant Service Engineer, Airport O&M (Ref No: 555)
Job Description:
To carry out preventive and corrective maintenance for Airport Systems in the core areas of aviation communication, navigation, surveillance, IT & security.
To ensure all the maintenance works are carried out in accordance to the defined procedures
To coordinate the maintenance related matters with customer's representatives
To provide efficient response to the enquires from both internal and external customers regarding system status
To perform timely update of system maintenance processes
To carry out ad hoc installation works
Requirements:
Degree holder in Electronics / Communications / IT or related engineering disciplines
Fluency in both spoken/written English & Chinese
Mandatory to work on shift basis
Able to work at height
Holder of light vehicle driving license; Holder of heavy vehicle driving license is a definite advantage
1 to 2 years of experience in providing helpdesk services is a definite advantage
Good customer service concept and communication skill
To provide non-office hour support and emergency call-out when necessary
客戶服務主任，零售及中小企銷售發展 (Ref. 10)
工作範圍：
於銷售店內為客戶提供服務及推廣公司產品
收集客戶意見及把客戶諮詢轉為推廣機會
提出建議以改進銷售店運作及業務
支援店內行政工作
職位要求：
中學程度或以上
能操及書寫流利中英文
有客戶服務經驗為佳
良好人際關係及溝通技巧
具基本電腦知識
具電子及資訊產品潮流觸覺
客戶服務主任，聯繫中心運作及管理 (Ref. 282)
工作範圍：
於以專業態度接聽客戶來電及解問查詢，提供高效率的服務
準確瞭解客戶需求並給予適當的解答及指引
運用系統快速查詢相關訊息及資料，為客戶提供所需的產品及服務
以專業及適當態度處理客戶投訴
透過熱線電話推銷公司的產品及服務
職位要求：
中學畢業， 大專或以上學歷為佳
能操流利廣東話及普通話
能以英語與客戶對答優先考慮
勤懇， 有禮， 良好溝通及表達能力
懂電腦文書處理及中文輸入法
具備良好中文書寫能力
輪班工作
具備熱線服務工作經驗 (尤以電訊業)者優先考慮
對智能客服範疇有認知或熟識者優先考慮
客戶服務主任，客戶服務供應 (光纖安裝及保養) (Ref. 401)
工作範圍：
為客戶提供光纖到戶服務包括安裝，維修及保養工作
為客戶提供高速寬頻，固網電話及專線之安裝及維修服務
職位要求：
中學程度或以上
能操流利廣東話，略懂英語及普通話更佳
具２年或以上為客戶提供光纖及寬頻接駁，安裝及維修服務經驗
良好電腦安裝及維修經驗，熟識路由器設定及電腦軟件
具基本工業安全知識
良好客戶服務態度
持輕型私家車或重型電單車駕駛執照
**Applications will be treated in strict confidence and information will be used for recruitment purpose only.
