市場業務客戶款待服務代表 Host - Marketing Ambassador Services
主要職責
為娛樂場內"永利臻享”的尊貴會員提供專業及優質的客戶服務
職位介紹
職位要求
工作經驗：具最少一年娛樂場市場業務代表及高端客戶服務工作經驗者優先考慮
教育程度：高中畢業或以上程度
技能 / 證書：熟悉賭桌、角子機等遊戲的玩法及規例為佳
語言能力：能操流利廣東話及普通話，良好英語；懂其他多國語言(如泰文，日語或韓語)者優先考慮
電腦應用：熟悉Ms Office軟件操作及良好打字技巧 (英文及中文)
Job Purpose
Provide professional and high-quality customer service to esteemed members of "Wynn Rewards".
Key Responsibilities
Deliver professional and high-quality customer service to distinguished casino members.
Assist and support in planning and participating in player development events and promotional activities
Maintain good communication with guests, enhance customer experience and loyalty, and build solid long-term relationships
Maintain comprehensive knowledge of all facilities and services offered throughout the resort.
Coordinate with other departments to ensure smooth operation of initiatives.
Competencies and Requirements
Experience: Minimum 1 year of experience on casino marketing and high-end customer service is preferred
Education: High school graduate or above.
Knowledge/Certificates: Knowledge of table game or slots regulations
Language Ability: Fluent in Cantonese and Mandarin, with good command of English. Other languages (such as Thai, Japanese or Korean) an advantage
Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
副值班工程師 Assistant Duty Engineer (ID:2259BR)
主要職責
確保高品質的維修工作按計劃及程序完成。迅速且有效地應對緊急維修情況，以減少停機時間，並確保賓客的安全與舒適。
職位介紹
作為緊急故障及關鍵系統失效的第一線應對人員。
診斷並解決涉及暖通空調、電力、管道及消防系統的緊急問題。
與相關部門協調，確保迅速解決緊急情況，並將對賓客及營運的影響降至最低。
監控樓宇管理系統，及早識別潛在風險以防止問題擴大。
監督安裝、維修、翻新及保養工作，確保維修工作及工單按計劃及程序完成，並保持高品質。
每日檢查所有建築、設備及設施，以降低緊急情況發生的可能性，並在需要時採取糾正措施。
職位要求
工作經驗：具最少五年工程維修工作經驗
技能 / 證書：熟識工程部的運作及工作範圍，以及有關工具及設備運用。 這些包括但不限於暖通空調、電器、消防、水管及排水系統、供水、BMS、UPS 和照明控制系統。
教育程度：高中畢業或以上程度
語言能力：能操良好英語、廣東話及普通話
電腦應用：熟識 MS Office (熟識各種控制系統如 PMS, BMS 和 AFA 系統者優先)
Job Purpose
Support and assist the Manager – Duty Eng Team with the shift operations of the
Engineering Department and ensure high-quality maintenance works are carried out on schedule and in accordance with procedures. Respond promptly and effectively to emergency maintenance situations to minimize downtime and ensure guest safety and comfort.
Key Responsibilities
Act as the first responder for urgent breakdowns and critical system failures.
Diagnose and resolve emergency issues involving HVAC, electrical, plumbing, and fire safety systems.
Coordinate with relevant departments to ensure swift resolution of emergencies with minimal impact on guests and operations.
Monitor building systems and identify potential risks before they escalate.
Supervisor installations, repairs, renovations and maintenance works. Ensure high-quality maintenance works and work orders are carried out on schedule and in accordance with procedures
Conduct daily inspections of all buildings, plants and facilities to reduce the likelihood of emergencies and execute correction action if needed
Competencies and Requirements
Knowledge/Certificates: Knowledge of a range of engineering activities, tools and equipment. These include but not limited to HVAC, Electrical, Fire Services, plumbing and drainage, water supply, BMS, UPS and lighting control system.
Education: Secondary school diploma or above
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Proficient in MS Office. Various Control Systems such as PMS, BMS and AFA systems is an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
機械二級技工 Mechanic Technician II (ID:1457BR)
主要職責：須負責按照預定程序及臨時需要，操作和維護大樓的設備，包括冷水機組、冷卻塔、鍋爐、空氣處理機組、風機、水泵、洗衣房和廚房設備等一般機械設備
職位介紹
職位要求
Job Purpose: Operate and maintain central plants equipment, including chillers, cooling towers, boilers, air handling units, fans, pumps , Kitchen & Laundry's equipment and general mechanical equipment in accordance with scheduled program and as ad hoc needs arise.
Key Responsibilities
Conduct daily equipment inspection and maintenance according to the planned schedule
Carry out maintenance works in accordance with established policies and procedures, especially in regards to safety issues
Repair equipment as ad hoc needs arise in a timely manner in order to maintain the equipment / system normal operation
Update the status and ensure completion of work orders
Troubleshoot all mechanical and electro-mechanical equipment
Competencies and Requirements
Experience: Minimum of 3 years’ experience in mechanical and HVAC system maintenance
Knowledge/Certificates: Trade certificate in electrical/mechanical engineering an advantage; Welding Certification is an advantage; Boiler operation certificate is an advantage
Education: Primary school and above
Language Ability: Fluent Cantonese; Mandarin and English an advantage
Computer Skills: Preferably to have Basic knowledge
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
紙牌監控員 Attendant - Card Room (ID:1343BR)
主要職責：須負責記錄場內所分派及收集回來的遊戲紙牌等工作，並遵守政府條例以保持每副紙牌的完整性。
職位介紹
職位要求
工作經驗：具最少一年紙牌監控的工作經驗者優先考慮
教育程度：中學畢業或同等學歷
技能 / 證書：熟悉澳門博彩法規；以及良好的心算技巧
語言能力：能操寫流利廣東話（懂普通話和英語者優先考慮）
電腦應用： 熟悉 MS Office 電腦軟件操作
Job Purpose
Keep track of complete sets of playing cards that are delivered to, and collected from, Table Game pit areas. Adhere to government regulations and maintain the integrity of card decks.
Key Responsibilities
Ensure complete sets of playing cards are delivered to, and collected from, Table Game pit areas
Deliver playing cards and dice to pit areas promptly at scheduled times
Comply with management’s instructions in line with Company and government rules and regulations
Attend regular department briefings and share relevant information
Be alert and advise Lead Attendant of any suspicious activities
Assist and perform duties assigned by the Lead Attendant
Competencies and Requirements
Experience: Minimum of 1 year Card Room experience an advantage
Education: Secondary school diploma or equivalent an advantage
Knowledge/Certificates: good mathematical skills
Language Ability: Fluent Cantonese (Mandarin and English an advantage)
Computer Skills: Basic MS Office an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
公眾衛生部主任 Supervisor - Public Area (ID:1711BR)
主要職責
協助副經理處理公眾衛生部的日常營運管理，負責領導、指導並監督分配至非娛樂場區域（如酒店大堂、購物商場及員工後勤區域）的清潔員。激勵團隊成員，以確保所有公共區域清潔、整潔、安全、維護良好且呈現最佳狀態，從而超越賓客的期望
職位介紹
對所有非娛樂場公共區域（包括酒店大堂、購物商場、非娛樂場洗手間、走廊、樓梯、辦公室、外圍、圓形大堂、宴會區域、多功能廳及會議室）進行日常檢查，並在需要時執行糾正措施
監督質量控制機制，包括職業健康與安全、清潔與維護、服務標準、清潔化學品的使用、設備維護及操作
記錄庫存與消耗量，並在需要時訂購清潔用品
監督定期深層清潔、油漆翻新、水晶燈清潔、大理石修復及地毯清洗
維持交接班日誌，以記錄接班團隊所需跟進的必要事項
立即匯報異常活動以及健康與安全問題
職位要求
Job Purpose
Support the Assistant Manager with the daily operations of the Public Area Department, specifically leading, guiding, and monitoring Cleaners assigned to non-gaming zones (such a hotel lobbies, shopping malls, and back-of-house areas). Motivate Team Members to exceed guests’ expectations by ensuring all public areas are clean, tidy, safe, well-maintained and well-presented.service.
Key Responsibilities
Conduct daily inspections of all non-gaming public areas (including hotel lobbies, shopping arcades, non-gaming washrooms, hallways, stairways, offices, grounds, rotunda, banquet areas, function and meeting rooms) and execute correction action if needed
Monitor quality control mechanisms, including health and safety, cleaning and maintenance, service standards, use of cleaning chemicals, equipment maintenance and handling
Record inventory and consumptions and order cleaning supplies when required
Supervise periodic deep cleaning, painting, chandelier cleaning, marble restoration and carpet shampooing
Maintain a handover logbook to record necessary follow-ups for the incoming shift
Report unusual activities and health and safety issues immediately
Competencies and Requirements
Experience: Minimum 3 years of experience in a five-star hotel
Knowledge/Certificates: Knowledge of cleaning activities, tools and detergents; hard and soft floor care and equipment operation; use of chemicals and machinery operation
Education: Secondary school diploma or above
Language Ability: Fluent in Cantonese and Mandarin, and good English
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
公眾衛生部清潔員 Public Area Cleaner (ID:1203BR)
主要職責：須負責保持賭場公眾地方的清潔衛生：如清潔洗手間、擦洗地板、吸塵、打掃灰塵、地板打蠟、使用洗
地機、單擦機和高壓水槍進行清潔工作、收集垃圾、金屬磨光、高位清潔及貨物運送等。
職位介紹
職位要求
Job Purpose: Clean and tidy hotel public areas: maintain washrooms; mop, vacuum, dust, wax and strip floors; operate sweepers, scrubbers and pressure cleaners; collect rubbish; polish metal banisters, etc.; clean high areas; deliver goods; perform other janitorial duties as requested.
Key Responsibilities
Clean and tidy hotel public areas to exacting five-star standards according to a strict schedule
Report maintenance issues and equipment defects to Supervisor
Periodically deep-clean public toilets and offices, dust ceilings, air ducts and other hard to reach places and fixtures
Regularly check ballroom and shopping arcade for spot cleaning and shampooing needs
Maintain cleaning equipment (e.g. vacuum cleaners, mops) and return in good condition at the end of the shift
Competencies and Requirements
Knowledge/Certificates: Proper use of detergents, floor maintenance, cleaning chemicals, equipment and machines an advantage
Education: Primary school or above
Language Abilities: Fluent Cantonese or Mandarin
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
初級調酒員 Junior Bartender (ID:1152BR)
主要職責：負責協助調酒員為賓客介紹、準備及端上飲品；同時亦須維持酒吧的整潔、作好款客擺設及倉存管理等工作。以確保團隊成員為賓客帶來五星級的禮遇及有效率的服務。
職位介紹
職位要求
工作經驗：具最少一年於酒店及餐廳，從事客戶服務的工作經驗
技能 / 證書：熟識各類飲品及酒吧運作，具簡單現金處理經驗
教育程度：小學畢業或以上程度
語言能力：能操流利廣東話、普通話及英語
電腦應用：懂 Micros 電腦軟件操作者優先考慮
Job Purpose: Ensure guests receive courteous and efficient five-star service. Assist the bartender to introduce beverages to guests and prepare and serve drinks. Clean and tidy the bar and setup bar for service.
Key Responsibilities
Setup the bar for service
Clean and tidy the bar and equipment frequently
Report stock levels and help control monthly inventory
Keep menus and beverage lists in good condition
Know and understand drink lists, menu items, products and services, and upsell alternatives
Competencies and Requirements
Experience: Minimum of 1 year related customer service experience in a hotel or restaurant
Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling
Education: Primary school diploma or above
Language Abilities: Fluent spoken Cantonese, Mandarin and English
Computer Skills: Knowledge of Micros an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
管事部主任 Supervisor – Stewards (ID:2008BR)
主要職責
須負責建立及履行管事部最佳的練習，同時亦須對團隊成員作出激勵性等工作，以確保能清洗，清潔，擦亮及維護所有碗碟的衛生，烹飪設備（烤爐及爐頭），銀器，玻璃器皿，餐具，煙灰缸和廚房的工作範圍。
職位介紹
職位要求
Job Purpose: Create and implement best practice in Stewarding activities and motivate Stewards to exceed expectations for clean, polished and hygienic dishes, cooking equipment (ovens, stovetops), silverware, glasses, utensils, ashtrays and kitchen work areas.
Key Responsibilities
Oversee the efficient operation of the assigned duty area
Maintain Wynn ’s high standards of hygiene and safety for work areas, facilities and equipment
Design, implement and monitor best practices for clearing, cleaning, washing and storing crockery, pots and glassware, and sanitising kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Implement, supervise and monitor the correct use, handling and storage of cleaning chemicals
Perform duties assigned by the Senior Stewards Supervisor and assume responsibilities in the Senior Supervisor’s absence
Competencies and Requirements
Experience: 2 years’ kitchen experience an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals
Education: Secondary school or above
Language Abilities: Fluent Cantonese or Mandarin
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
會籍忠誠管理專員Executive – Loyalty Marketing (ID: 4254BR)
主要職責：
負責執行市場營銷活動和戰略，以吸引和留住賓客及確保為賓客帶來高水平的滿意度。
職位介紹：
職位要求：
工作經驗：具最少兩年娛樂場市場業務的工作經驗
教育程度：學士學位或同等學歷
技能 / 證書：熟悉賭桌遊戲的玩法及規例（具戰略策劃經驗者為佳）
語言能力：能操流利廣東話，普通話及英語 (日文及韓文皆適 ）
電腦應用：熟悉Ms Office軟件操作及良好打字技巧 (英文及中文)
Job Purpose
Execute marketing campaigns and strategies to attract and retain players and ensure the highest level of guest satisfaction.
Key Responsibilities
Support the Manager to plan, coordinate and execute player development events and promotional activities
Conduct gaming promotions and perform follow-up actions
Interact with Department and Company Team Members, management, and contractors professionally and positively to ensure projects run smoothly
Manage and oversee the production of marketing materials such as gifts, tickets, etc.
Prepare daily and monthly reports for management’s review
Competencies and Requirements
Experience: Minimum of 2 years’ gaming marketing experience
Education: Bachelor’s degree or equivalent
Knowledge/Certificates: Knowledge of table game regulations. (Strategic planning experience preferred)
Language Ability: Fluent in Cantonese, Mandarin and English (Japanese & Korean an advantage)
Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)
視聽高級技術員 Senior Technician - Audio Visual (ID:1237BR)
主要職責
須負責包括但不限於圖形與視頻顯示器、音頻系統，照明和控制系統和投影系統的修理，保養和解決故障問題。
職位介紹
協調和帶領技術員規劃、設置、操作、維修和支援持視聽系統和設備，確保在日常使用及特別活動中能正常運作
須於會議前進行視聽設備的測試、檢查和驗證，以確保設備視聽質量運作正常
須負責維修系統組件，以確保視聽系統行動運作正常
分析和解決安裝問題
執行視聽部的質量控制機制，包括安裝程序，存儲，音頻和視頻設備的使用，以及健康和安全
職位要求
Job Purpose
Operate and maintain Fire Services systems in accordance with preventative maintenance programs and as ad hoc needs arise
Key Responsibilities
Coordinate with and lead the technicians to plan, setup, operate, maintain and support AV systems and equipment for regular use and special events
Conduct pre-conference tests to check and verify equipment and sound and vision quality
Maintain systems components to ensure smooth AV operations
Analyse and troubleshoot installations issues and problems
Adhere to quality control mechanisms for the AV Department including setup, storage, audio and video, equipment use, and health and safety
Competencies and Requirements
Experience: Minimum 6 years of AV experience
Knowledge/Certificates: Operational knowledge of audio communications, video display systems, public announcement,
MATV, video projection systems, CD, VCD and DVD formats
Education: Secondary school diploma or equivalent
Language Abilities: Good Cantonese and conversational English
Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
電器工程師 Engineer (Electrical) (ID: 3281BR)
主要職責：監督電機技術員以執行操作和維護高壓/中壓電力設備，PMS 系統，應急發電機和 UPS 系統，作為預防性維護計劃的一部分，以及存在臨時維修的需要
職位介紹
確保高壓/中壓電力設備，PMS，應急發電機和 UPS 系統的維修，保養和安裝工作，並遵守安全規則和規定
監督電機團隊的日常營運
定期進行預防性維護檢查，並遵守能源管理和節約計劃
對困難的情況進行故障排除，以免影響度假村的營運
確保電機設備處於良好的工作狀態
有效處理所有工作訂單，並報告賓客問題和技術人員的工作效率
在遵守既定政策和程序的同時，提供永利皇宮的高質量和服務水準
對高壓/中壓電力，PMS，應急發電機和 UPS 系統實施保養工作並進行有效及即時的維修
確保大樓，設施，設備和工作地方都保持乾淨，整潔，安全
與組織內的跨部門團隊密切合作並進行協調，以確保工作流程順暢
按需要參加緊急情況
向電機總工程師或以上主管報告問題
協助和履行電機總工程師或以上主管所委派的工作
職位要求
工作經驗：
至少有 5 年相關經驗（其中 3 年技術員經驗），涉及高壓/中壓變壓器，高壓/中壓/低壓配電盤，高壓/低壓應急發電機和 UPS 系統的操作和維護
在復雜的過程控制系統上具有豐富的技術經驗和發現故障的能力
具有高壓/中壓開關和安全程序方面的經驗
技能 / 證書：
熟練使用各種國際法規和標準，例如 BS，IEC，IEE 等
了解澳門有關低壓電機系統和設備的操作和維護的法規和市場
教育程度：電機工程學士學位或以上程度
語言能力：能操良好廣東話及普通話，一般英語
電腦應用：熟識 MS Office 及 AutoCAD
Job Purpose: Supervise the Electrical Technicians to perform operate and maintain HV/MV equipment, PMS system, emergency generator and UPS system as part of the preventative maintenance program and also ad hoc needs arise.
Key Responsibilities
Ensure repairs, maintenance and installation work on HV/MV equipment, PMS, emergency generator and UPS system adhere to safety rules and regulations
Supervise the daily operations of the Electrical Team
Conduct regular preventative maintenance inspections and adhere to energy management and conservation programs
Trouble-shoot difficult cases to prevent interruptions to resort operations
Ensure electrical equipment is in perfect working order and all areas are presented as new
Process all work orders efficiently and report guest issues and Technicians’ productivity
Deliver Wynn Palace’s high standards of quality and service while adhering to established policies and procedures
Implement the PPM and effective and timely repairs on HV/MV equipment, PMS, emergency generator and UPS system
Ensure buildings, facilities, equipment and work areas are kept clean, health and safety standards
Work closely and coordinate with cross functional teams within the organization to ensure smooth external and internal work flows
Attend to emergencies as required
Report and escalate problems to Chief Engineer or above
Accept any other duties and responsibilities assigned by the Chief Engineer or above
Competencies and Requirements
Experience:
Minimum 5 years of related experience (in which 3 years hands-on) experience on operation and maintenance of HV/MV transformers, HV/MV/LV switchboards, HV/LV emergency generators and UPS system
Strong technical experience and ability in fault finding on complex process control systems
Experience in HV/MV switching and safety procedures
Knowledge/Certificates:
Proficient in using various international codes and standards such as BS, IEC, IEE, etc.
Knowledge of Macau regulation and market relating to the operation and maintenance of the LV electrical system and equipment
Education:
High Diploma degree or above for Electrical Engineering
Language Abilities: Good command of spoken and written English and Chinese (Cantonese/ Mandarin)
Computer Skills: Proficient in MS Office and AutoCAD
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
日本壽司廚師 Sushi Chef (ID:4045BR)
主要職責
職位介紹
職位要求
Job Purpose: Produce high quality sushi and sashimi dishes to fulfil customers’ orders
Key Responsibilities
Produce high quality sushi dishes to fulfil customers’ orders
Forecast sushi supply needs for the stock room and manage inventory levels
Maintain HACCP standards for dry and cold storage of sushi ingredients, and cleaning and tidying the sushi station and utensils
Continuously improve health and safety standards
Competencies and Requirements
Experience: Minimum of 8 years’ experience as a sushi chef in a 5 star Japanese fine-dining kitchen, with Omakase working experience in advance
Knowledge/Certificates: Excellent product knowledge of Japanese cuisine, seasonal ingredients, and sushi; accurate knife skills and proven sushi abilities
Education: Secondary school or equivalent
Language Abilities: Fluent Cantonese, Mandarin, English and basic Japanese
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
行李及代客泊車服務主任 Captain - Bell, Door & Valet (ID:1240BR)
主要職責：監督、培訓及指導行李服務員、門僮及行李托管服務部的團隊成員，以確保團隊成員能為賓客帶來五星
級的禮遇及有效率的服務。
職位介紹
協助行李及代客泊車服務部的管理層處理部門日常運作
安排行李服務員護送每一位賓客到房間
監控賓客行李和物品的處理，標籤，儲存和運送程序
監控團體的行李和物品運送程序的有效性
確保團隊成員不只能為賓客提供永利皇宮五星級的禮遇及有效率的服務，更期望能讓賓客體驗超乎所想的感受
更新報告，如酒店賓客入住進度，個人、團體及貴賓抵達/離開的進度報告
向經理準備定期報告
監控行李服務部及行李托管服務部的設施及工作地方衛生和清潔
清楚了解度假村內的所有設施、服務及活動
監控質量控制機制，包括服務標準、團隊成員儀表、設備演示、以及健康和安全
不斷提升部門的健康及安全標準
處理失物事故
監督部門的行政工作
當經理不在崗位時，須協助及履行其工作
職位要求
Job Purpose: Supervise, train and guide Bell, Door & Valet and Sky Limo Operation staff and ensure guests receive
courteous and efficient five-star service.
Key Responsibilities
Assist in the daily operations management of the Bell, Door & Valet and Sky Limo Operation Department
Assign a Bellperson to escort each guest to their room
Monitor handling, labelling, storage and delivery procedures for guest luggage and items
Supervise the efficient handling of group baggage deliveries and amenities
Ensure Bell, Door & Valet and Sky Limo Operation staff deliver Wynn Palace’s high standards of quality, service and guest satisfaction
Update progress reports of check-in process, arrivals/departures of FIT, Group and VIP guests
Prepare regular reports for the Manager
Monitor the cleanliness and hygiene of all sections of Bell, Door & Valet and Sky Limo Operation equipment and work areas
Handle lost and found claims
Know and understand the resort’s facilities, services and activities
Monitor quality control mechanisms for Bell, Door, Valet, Baggage Check, Lobby Greeter and Sky Limo services including service standards, staff grooming, equipment presentation, and health and safety
Continuously improve health and safety standards
Assist and perform duties assigned by Senior Captain and above.
Competencies and Requirements
Experience: Minimum 2 years of Bell Services experience in a five-star hotel preferred. Supervisory experience an advantage
Knowledge/Certificates: n/a
Education: Secondary school diploma or equivalent
Language Abilities: Good Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
僱員關係專員Specialist - Employee Relations (Human Resources) (3082BR)
主要職責
協助僱員關係經理監督僱員關係團隊的運作，並根據公司人力資源政策、標準及程序，確保僱員關係相關日常工作得以有效執行及順利推展
職位介紹
按照公司服務標準及電話禮儀，接聽及處理僱員關係熱線來電
處理團隊僱員就僱員關係相關事宜提出的查詢、投訴及申訴個案
為離職僱員安排及進行離職面談，收集相關意見及反饋
協助為被解僱的團隊成員進行離職會議
維護及更新僱員離職相關紀錄，確保資料準確及完整
編製定期報告，並按需要整理及編製統計報表
統籌及支援僱員關係相關活動、講座及計劃，包括僱員支援計劃（EAP）及 WE Volunteer 義工活動
協助僱員關係經理準備提交予勞工事務局處理之勞資糾紛個案相關文件
按需要協助執行各項人力資源活動、項目及僱員活動
執行僱員關係經理指派之其他工作職責及特別項目
職位要求
工作經驗：最少 4 年人力資源相關工作經驗，於僱員關係範疇工作者優先考慮
教育程度：學士學位或同等學歷，人力資源管理專業優先考慮
語言能力：操流利的廣東話、普通話及英語
電腦應用：熟悉 Microsoft Office 辦公室軟件，包括 Word、Excel、PowerPoint 及 Outlook（中英文版本）
具備良好電腦應用能力，能熟練使用一般辦公及人力資源相關系統。
Job Purpose: Support the Employee Relations Manager in overseeing the Employee Relations function and ensuring the effective implementation of daily operations in accordance with the Company's Human Resources policies, standards, and procedures.
Key Responsibilities
Handle incoming calls to the Employee Relations hotline according to company standards and telephone etiquette
Handling walk-in enquiries, complaints or grievances from staff on Employee Relations issues
Conduct exit interviews for resigned Team Member
Assist in the preparation of document related to Team Member termination
Assist in conducting separation meeting for discharged Team Member
Update and maintain accurate departmental records related to Team Member separation
Prepare periodical report and compile statistical report if necessary
Coordinate Employee Relations related seminars and activities such as Employee Assistance Programs and WE Volunteer activities
Assist the Employee Relations Manager in preparing document for labour dispute cases filed under Labour Department
Assist in other Human Resources functions and events as needed
Perform any other tasks assigned by Employee Relations Manager
Competencies and Requirements:
Experience: Minimum 4 years of experience in Human Resources, preferably with exposure to Employee Relations functions.
Education: Bachelor’s degree in human resources management or a related discipline preferred.
Language Ability: Fluent in English and Cantonese, Good command of spoken in Mandarin is an advantage.
Computer Skills: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook (Chinese and English versions). Comfortable working with HR systems and standard office software.
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
僱員關係協調員Coordinator - Employee Relations (Human Resources) (3016BR)
主要職責：履行文書職責，為僱員關係部提供日常行政及營運支援
職位介紹：
按照公司服務標準及電話禮儀，接聽及處理僱員關係熱線來電
協助處理團隊成員就僱員關係相關事宜提出的查詢、投訴及申訴個案
為離職僱員安排及進行離職面談，收集相關意見及反饋
維護及更新團隊成員離職相關紀錄，確保資料準確及完整
統籌及支援僱員關係相關活動、講座及計劃，包括僱員支援計劃（EAP）及 WE Volunteer 義工活動
按需要協助執行各項人力資源活動、項目及僱員活動
執行員工關係經理指派之其他工作職責及特別項目
職位要求：
工作經驗： 具備至少 2 至 3 年相關工作經驗，於僱員關係範疇工作者優先考慮
教育程度： 學士學位或同等學歷，人力資源管理專業優先考慮
語言能力： 操流利的廣東話、普通話及英語
電腦應用： 熟悉 Microsoft Office 辦公室軟件，包括 Word、Excel、PowerPoint 及 Outlook（中英文版本）。具備良好電腦應用能力，能熟練使用一般辦公及人力資源相關系統。
Job Purpose:
Perform clerical duties, provide administrative support to and assist in the daily operation of the Employee Relations Department.
Daily Operations
Handle incoming calls to the Employee Relations hotline in a professional manner, following company service standards and telephone etiquette.
Respond to and assist with walk-in enquiries, complaints, and employee grievances related to Employee Relations matters.
Conduct exit interviews and gather feedback from departing Team Members.
Maintain and update accurate records relating to Team Member separations and employee relations cases.
Prepare periodical report to concerned parties
Coordinate and support Employee Relations initiatives, seminars, and engagement activities, including Employee Assistance Programs (EAP) and WE Volunteer events.
Assist with various Human Resources activities, projects, and events as required.
Provide administrative and operational support to the Employee Relations function.
Carry out any other duties and special assignments as delegated by the Employee Relations Manager.
Competencies and Requirements:
Experience: Minimum 2–3 years of relevant work experience, preferably within Human Resources or Employee Relations.
Education: Bachelor’s degree in human resources management or a related discipline preferred.
Language Ability: Fluent in English and Cantonese, Good command of spoken in Mandarin is an advantage.
Computer Skills: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook (Chinese and English versions). Comfortable working with HR systems and standard office software.
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Surveillance Operator 系統監察操作員 (3605BR)
主要職責
負責透過閉路電視攝錄系統及設備對整個娛樂場進行審查
確保團隊成員和顧客遵守公司的規則和程序；以保障公司所有資產（包括團隊成員）
必須時常保持高度警惕，反應敏捷及能承受相關之工作壓力
儲存所有錄像證據和按照部門制定進行監察，並能提供相關報告
向管理層報告所有緊急情況及侵權行為
職位要求
如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
司膳員 Butler - VIP Services (ID: 1296BR)
主要職責
職位介紹
職位要求
Job Purpose
Key Responsibilities
Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations
Deliver Wynn Palace’s high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
•Know and understand the resort’s facilities and services and all F&B items on the menu
Maintain guests’ preference profiles and track their likes and dislikes
Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese and Mandarin; good English communication is an advantage
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
花藝助理技術員 Assistant Floral Technician (ID:1244BR)
主要職責：負責設置酒店各區域的鮮花作品，協助花藝主任及花藝經理妥善完成酒店區域及賓客所需，並維持花藝部工作區域的整潔。
職位介紹
於花藝工作間及酒店範圍內工作，負責處理公共區域之簡單枱花及內部訂單，以及切割花莖及擺放鮮花
清潔和儲存玻璃器皿以及消毒水桶
按日常護理程序保養及更換鮮花，並按需要為鮮花添加或更換清水
提供宴會工作及特別節目所需的花藝協助
協助製作酒店客房內的花藝作品
於收貨時負責接收、處理及存放所有花材，並確保所有鮮花妥善保存於雪房內
報告上級有關花材或植物的凋謝或損耗情況
經常保持工作間整潔，清理工作間內的垃圾
製作枱花及於指定時間把鮮花送到餐廳、個別商店或特定區域
接受花藝主任或花藝經理指派的工作
協助花藝一級技術員進行日常花藝工作間的工作
收回花瓶和花藝器皿
職位要求
教育程度：小學程度或同等學歷
語言能力：廣東話、普通話或英語
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Manager – English Copywriting
Job Purpose: The Manager – English Copywriting is responsible for developing compelling, brand-aligned written content that elevates the Wynn luxury experience across all guest touchpoints. This role plays a critical part in driving marketing communications, storytelling, and brand voice consistency across digital, print, and on-property channels.
The ideal candidate is a highly creative storyteller with strong attention to detail, capable of translating business objectives into refined, persuasive, and engaging copy that resonates with a luxury audience.
Key Responsibilities
Content Development & Copywriting
Create high-quality English copy for a wide range of channels, including:
Integrated marketing campaigns
Website and mobile platforms
Social media and digital advertising
EDMs (email marketing)
Press releases and corporate communications
On-property collaterals (signage, brochures, menus, in-room materials)
Craft compelling brand narratives that reinforce Wynn’s positioning as a premier luxury destination.
Ensure all copy reflects consistent tone, voice, and brand standards.
Campaign & Project Support Collaborate with marketing, design, digital, and PR teams to conceptualize and execute integrated campaigns.
Translate marketing briefs into clear, effective messaging that drives engagement and conversions.
Manage multiple projects simultaneously, meeting tight deadlines in a fast-paced environment.
Editing & Quality Control
Proofread and edit content to ensure accuracy, clarity, grammar, and brand compliance.
Review translations and localized content (Chinese/English) to maintain messaging integrity.
Maintain editorial standards and copy guidelines.
Brand & Guest Experience Alignment
Understand Wynn’s luxury brand identity and guest demographics to tailor messaging accordingly.
Ensure all written materials enhance the overall guest journey and reflect world-class service standards.
Competencies and Requirements
Experience: Minimum 4–6+ years, preferably in luxury hospitality, integrated resorts, lifestyle, or premium brands.
Knowledge/Certificates:
Exceptional command of written English with strong storytelling ability.
Proven experience writing for luxury, lifestyle, or high-end brands.
Strong conceptual thinking and ability to develop creative campaign ideas.
Detail-oriented with excellent proofreading and editing skills.
Ability to balance creativity with strategic objectives and business goals.
Strong project management and stakeholder coordination abilities.
Proficient in leveraging AI tools to enhance copywriting and translation efficiency, with the ability to produce high-quality, contextually accurate content
Education: Bachelor’s degree in marketing, Communications, Journalism, English, or related field.
Language Abilities: Fluent in English and Chinese (Cantonese and Mandarin), Knowledge of Korea/Japanese language is a plus but not required.
Computer Skills: MS Office, Familiarity with digital marketing platforms (CMS, social channels, CRM systems) is an advantage. Basic understanding of GEO/SEO/SEM principles is preferred.
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
視聽一級技術員 Technician I - Audio Visual
主要職責：在高級視聽技術員的監督下，須負責圖像及影像播放、投影系統、音響系統、照明及控制系統的修理及保養等工作。
職位介紹
職位要求
Job Purpose: Repair, maintain and troubleshoot graphic and video displays and projection systems, audio systems, lighting and control systems under the supervision of the Senior Technician.
Key Responsibilities
Plan, setup, operate, maintain and support AV systems and equipment for regular use and special events
Conduct pre-conference tests to check and verify equipment and sound and vision quality
Maintain systems components to ensure smooth AV operations
Analyse and troubleshoot installations issues and problems
Design, install and test new AV equipment as required
Competencies and Requirements
Experience: Minimum 4 years of AV experience
Knowledge/Certificates: Operational knowledge of digital sound desks, PA systems, LED screens and projectors, video playback software and lighting systems
Education: Secondary school diploma or equivalent
Language Ability: Good Cantonese and conversational English
Computer Skills: Proficient in PC use and MS Office. Knowledge of computer hardware configuration and software programming an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
禮賓司膳員 Concierge Butler
主要職責
職位介紹
與餐飲及市場部服務代表協調配合，以滿足賓客需求並確保特殊要求得到妥善落實
身著合身潔淨的制服，於永利皇宮主席會入口處以熱情周到的方式迎接賓客
詳細介紹餐飲區、遊戲沙龍、娛樂室、KTV、雪茄吧及酒窖，並說明各區域特色功能
處理貴賓預訂服務，包括餐廳、水療及轎車服務；妥善安排賓客需求，並提供本地景點與活動推薦
推薦餐飲搭配方案及升級選擇
根據賓客需求採購特定物品
製作並定期更新賓客的個人檔案
職位要求
工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮
教育程度：中學畢業或以上程度
語言能力：能操流利的廣東話或普通話；具備英語日常溝通能力
其他：具備良好的社交能力；能夠在壓力環境下高效工作
Job Purpose: Provide professional, personalized service to Chairman’s Club VIP guests in Wynn Palace. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.
Key Responsibilities
Prepare gaming trunk amenities at Salon for guests’ arrival by creating a luxurious atmosphere
Coordinate with the F&B and Marketing hosts to satisfy guests’ requests and ensure special requests are met
Greet guests upon arrival at the Chairman’s Club entrance in a warm, welcoming manner wearing a well-pressed, fitted and clean uniform
Provide the outlets, gaming salons, entertainment rooms, KTV, cigar room and wine cave introduction and explain room features
Manage VIP reservations, including restaurants, spa and limousine services; ensuring their preferences are taken care of, and providing recommendations on local attractions and activities
Recommend F&B combinations and upsell alternatives
Purchase specialty items for guests when required or if requested
Maintain guests’ preference profiles and track their likes and dislikes, update into playbook promptly
Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: High school certificate or equivalent
Language Ability: Fluent Cantonese or Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
尊貴服務員領班 Elite F&B Service Team Leader
主要職責
職位介紹
職位要求
Job Purpose
To meet and greet guests and offer them Food & Beverage service promptly in a courteous, professional manner consistent with Wynn Standards, Policies & Procedures in order to maximize guest satisfaction. To engage with guests, anticipate their needs, and customize interactions.
Key Responsibilities
Greet and welcome guests in an articulate, warm manner
Ensure accuracy of guest orders from beginning to end
Must anticipate guest needs at all times
Assist in serving food & beverages while engaging with guests
Must use guest name in a natural manner where possible
Be fully conversant with all services and facilities offered by the hotel
Maintain excellent standard of personal appearance and hygiene at all times
Accept any other duties and responsibilities assigned by the Supervisor
Competencies and Requirements
Experience: 1 year of work experience in 4-5 star hotel restaurant an advantage
Education: High school certificate or equivalent
Knowledge/Certificates: Knowledge of restaurant service
Language Ability: Fluent Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
社區及政府關係主任Officer - Community and Government Relations (ID:3003BR)
主要職責
協助社區及政府關係經理在本地和國際上實施企業社會責任策略，以確保公司對社區產生正面影響。
職位介紹
協助管理和執行旨在代表公司並為社區作出積極貢獻的策略和計劃
處理來自本地、國際組織和政府部門的資詢
與內部部門及社區團體協調，以進行酒店導賞，安排社區活動的拍攝和招待
起草和翻譯新聞材料，包括新聞稿、報告等
管理和保存與企業社會責任相關活動的資產和材料
與公司內外部門、非政府機構和政府部門保持聯繫，並建立和維持良好的關係
協助制定及推廣社區關係計劃與倡議，並撰寫符合公司及政府規定的報告
職位要求
Job Purpose
Support Manager - Community and Government Relations in the implementation of corporate social responsibility strategies locally and internationally to ensure the companies has launched positive impact on the community.
Key Responsibilities
Assist to manage and execute the strategies and programs designed to represent the company favorably and make positive contributions to the community.
Handling enquiries from local, international organizations and governments etc.
Coordinate internally and externally for conducting property tours, organizing filming and photoshoots and entertainment for community event.
Assist in drafting and translating press material and reports.
Manage and store the assets and materials for the CSR activities
Liaise with internal and external departments to cultivate and maintain a good relationship with NGOs and government entities.
Assist in developing and promoting community relations plans and initiatives, preparing reports that complies with company and government requirements.
Competencies and Requirements
Experience: Minimum 2 years of experience in related field
Education: Bachelor’s degree in Communications or Journalism preferred
Language Abilities: Good written and spoken English, Mandarin and Cantonese
Computer Skills: Proficient in MS Office (English and Chinese) and Excel.
客戶關係管理副經理Assistant Manager - CRM (Campaign Automation and Development) (ID:3896BR)
Job Purpose
The ideal candidate will not only possess technical expertise in Python, SQL, and Airflow but also demonstrate a keen understanding of business needs and the ability to apply sound judgment in workflow development. This role includes mentoring junior developers and collaborating with cross-functional teams to ensure successful project delivery.
Key Responsibilities
Code development: Analyze business requirements and apply critical thinking to develop optimized campaign workflows. Write clean, efficient, scalable and maintainable code for new campaign workflows and features using Python and SQL. Set up and configure Airflow environments to streamline workflow management. Document workflow processes and maintain comprehensive technical specifications.
Quality assurance: Conduct thorough testing of workflows and collaborate with QA teams to ensure all workflow meets functional and performance requirement. Review code from team members to ensure quality and adherence to best practices.
Continuous monitoring: Continuously monitor and optimize workflow performance to ensure maximum efficiency.
Problem solving: Troubleshoot and resolve complex workflow-related issues. Proactively identify areas for process improvement and propose data-driven solutions
CRM software design and implementation: Participate in the design phase of projects, creating detailed specifications and architecture plans. Implement solutions based on project requirements.
Mentorship: Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility
Cross functional work: Collaborate with cross-functional teams to gather insights and align workflow development with business objectives
Competencies and Requirements
Experience: 3-5 years of experience in software development or developing workflows and data pipelines, with a focus on business process optimization
Education: Bachelor's degree in Computer Science, Engineering, Business Information, or a related field
Knowledge/Certificates:
Strong proficiency in Python programming and SQL
Experience with Airflow setup, configuration, and optimization
Familiarity with Linux operating systems and development tools like VSCode
Knowledge of DevOps platforms and practices
Exceptional business acumen and ability to understand and align with organizational goals
Strong analytical and problem-solving skills, with the ability to think critically and develop innovative solutions
Excellent communication and collaboration skills to effectively work with cross-functional teams
Flexibility and adaptability to handle changing priorities and meet deadlines in a fast-paced environment
Strong organizational skills and meticulous attention to detail
Strong ownership and servicing mind-set to ensure efficient and effective program delivery
Experience with marketing automation platforms and data visualization tools
Experience with database management (e.g., SQL)
Knowledge of agile development methodologies and experience working in a Scrum environment
Proven track record of driving process improvements and delivering measurable business results
Experience in developing applications for high-load environments
Work experience in Integrated Resort strongly preferred
Language Ability: Proficiency in English and Cantonese/ Mandarin
Club Representative 會籍會務代表 (2184 BR)
主要職責：
職位要求：
具娛樂場市場業務及客戶服務工作經驗者優先考慮
學士學位或同等學歷
操流利的廣東話、普通話及英語
熟悉Ms Office軟件操作及中英文打字技巧
Food & Beverage Server 餐飲服務員 (1151BR)
主要職責：
為賓客提供優質的餐飲服務
以熱誠及有禮的態度接待賓客並端送食物及飲品
無須餐飲經驗(具客戶服務工作經驗者優先考慮)
職位要求：
APPLICATION 申請方式：
To apply or enquiries, please contact us at (853) 8889 1188 during office hours from Monday to Friday between 9:00 am and 6:00 pm or by email: jobs@wynnpalace.com
如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電 (853) 8889 1188 或電郵至 jobs@wynnpalace.com
