We are member of Dah Chong Hong Holdings Hong Kong, is an Asia-based integrated market management provider specializing in healthcare. Offering comprehensive commercial and logistics solutions, Four Star partners with the world’s leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for 500 brands into hospitals, pharmacies and specialty stores in Macau. To cope with our swift business growth, we would like to invite high caliber individual to fill the following positions.
外勤助理
工作範圍
外出前往政府部門、銀行及合作單位遞交及領取文件。
非外出時需協助處理辦公室簡單事務，如資料整理、掃描及文件歸檔工作。
工作要求
中學程度
至少1年外勤前往政府部門、銀行工作經驗
必須持有重型電單車牌
熟悉澳門街道
良好的溝通能力、有責任心、刻苦耐勞及無不良嗜好
Senior Sales Representative - Pharmaceutical
Responsibilities
Formulate and execute territory and account plans to achieve and exceed sales and profitability targets.
Establish, strengthen and maintain relationships with key stakeholders and decision makers in hospitals, clinics and pharmacies.
Provide field coaching, guidance and support to junior representatives in relation to call planning, product messaging and sales execution.
Deliver in depth product presentations and respond to more complex clinical and commercial enquiries from healthcare professionals.
Lead or coordinate the implementation of marketing programs, new product launches and other strategic initiatives.
Review and analyse sales data and market trends, prepare regular performance reports and recommend appropriate action plans.
Requirements
Bachelor’s degree in Pharmacy or science related discipline.
Approximately 3–6 years of proven pharmaceutical sales experience, ideally with exposure to hospital.
Demonstrated track record of achieving or surpassing sales targets.
Strong negotiation, presentation and relationship building skills, with a high level of professional maturity.
Capability to coach and support junior staff and to manage cross functional coordination.
Excellent command of spoken and written Chinese (both Cantonese and Mandarin) and English;
Proficiency in Microsoft Office and familiarity with CRM or sales reporting systems.
Senior Accountant
Responsibilities
Prepare and review monthly and annual financial statements and closing activities, including profit and loss, balance sheet, and cash flow statements.
Assist in overseeing daily accounting operations, including reviewing work prepared by junior team members to ensure accuracy, completeness, and compliance.
Maintain accurate financial records and ensure accounting documentation is properly organized and up to date.
Coordinate and support external audit processes, including preparation and review of schedules, supporting documents, and responses to auditors.
Handle tax compliance matters, including filings, responding to tax authority enquiries, and liaising with external tax advisors.
Support monthly management reporting processes, prepare and monitor daily customer credit limit reports to enhance effective credit control and risk management.
Support financial analysis and management reporting, including preparing insightful analysis to facilitate management review and decision-making.
Assist in implementing group financial policies and ensuring compliance with internal guidelines, timelines, and reporting requirements.
Act as a key support to the Finance Manager in daily operations, reporting, and ad hoc assignments, and provide oversight on accounting activities when required.
Requirements
Diploma or above in Accounting, Finance, or a related field.
5–8 years of full-set accounting experience.
Hands-on experience in financial closing, audit coordination, and management reporting.
Advanced proficiency in Microsoft Excel (including financial modeling, data analysis, and visualization), with the ability to translate data into insightful charts and presentation-ready reports to support management decision-making.
Strong proficiency in written Chinese and English, with the ability to prepare, review, and communicate financial information and reports.
Detail-oriented, responsible, and well-organized, with the ability to work independently and meet tight deadlines.
Preferred Attributes
Strong communication and coordination skills, with the ability to work with cross-functional teams and external parties (e.g. auditors).
Strong sense of ownership, accountability, and initiative.
Able to prioritize tasks, manage multiple entities, and handle pressure in a fast-paced environment.
Experience in reviewing team members’ work and supporting process improvements is an advantage.
店務員
工作範圍
負責產品銷售業務；
為顧客跟進產品之售後服務等工作；
工作地點：鏡湖馬路威達儀器
工作要求
中學或以上程度；
最少2年或以上銷售醫療器材和產品的相關工作；
具收銀工作經驗；
熱誠有禮，具責任感；
良好溝通及銷售技巧；
懂電腦操作優先考慮。
醫療儀器維修員
工作內容
負責醫療儀器設備之安裝、提供售後服務及定期之維修保養工作、或緊急維修等
需要外勤工作
工作要求
具備電子技術或相關證書課程
具2年醫療儀器設備維修或相關
送貨雜務員
工作內容
負責倉庫日常貨品的驗收及整理、
裝卸，搬運及送貨等工作；
處理及交收送貨訂單。
工作要求
具1年或以上送貨工作；
能看英文單據者優先考慮。
產品專員指導員
負責推廣及分析藥物產品的效用和藥性, 為公司做藥物推廣的專業培訓及指導。
工作要求
具藥學或電子工程本科或以上學歷
具3年或以上相關工作
文員
工作範圍
負責跟進出入口文件及手續
負責一般文書工作
執行上級指派的其他職務
職位要求
大專以上程度
具一年或以上貿易相關工作經驗者優先考慮
熟悉電子報關系統及流程，熟悉辦公室軟件使用 (如 : MS Excel，Word，Outlook等)
具責任心, 有良好溝通和協調能力
英文程度良好，操流利廣東話及普通話
電腦技術員
職責
為辦公室、倉庫及店舖提供電腦資訊科技支援服務及項目實施。
提供 ERP、BI、應用系統、系統集成、報告系統、移動應用程式和 POS 系統的用戶支援。
收集和理解業務需求，實施應用軟件和報告的開發和測試。專案及廠商管理。
與內部和區域 IT 團隊成員及供應商緊密合作。
處理用戶查詢和提供系統培訓。
工作要求
資訊科技或相關學科的文憑或學位資格。
2 年 IT 業相關工作經驗，在 ERP應用程式支援方面。
熟悉軟體應用程式。
有 POS 系統和零售行業經驗者優先。
良好的分析、解決問題和溝通技巧。
精通中文（廣東話和普通話）和英文的書寫和口語。
業務員
職責
負責醫療器械的銷售，包括開發、聯繫國內外客戶，促成業務的達成、回款等
完善客戶管理，定期地做市場分析，回饋客戶情況；
開發新客戶；
與客戶進行日常的業務溝通往來，維護客戶關係；
根據客戶需求，對產品進行報價；
及時回應客戶的意見、報價、訂單處理，以及產品的售後服務等；
工作要求
本科或以上程度，具醫療相關專業優先考慮；
能操流利英語、具大學英語四級或以上(需提供相關證明的正本核實) ；
至少1年或以上銷售服務經驗；
具藥理學/醫療知識優先考慮；
Medical Representative - Pharmaceuticals
Responsibilities
Generate sales revenue through active promotion of pharmaceutical products and oversee the entire order fulfilment process from initial placement to successful delivery
Deliver detailed product presentations and technical information to healthcare professionals and clients to drive market share growth through targeted sales strategies and tactical planning
Actively develop new business prospects by engaging key accounts, healthcare professionals, and strategic partners while nurturing long-term relationships with existing client bases
Partner effectively with marketing teams to implement client-focused initiatives and continuously improve service delivery standards
Requirements
Bachelor's degree in Life Sciences, or related scientific discipline (mandatory)
Previous pharmaceutical sales experience preferred but not essential
Strong sales acumen with excellent negotiation and communication skills
Exceptional interpersonal abilities with proven coordination and teamwork capabilities
Ability to thrive in a fast-paced, target-driven environment
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Fluency in both English and Chinese (written and verbal)
Fresh graduates are welcomed
Sales Representative – Pharmaceuticals (Trade)
Responsibilities
Actively promote products to Clinics, pharmacies, hospitals, etc.
Conduct regular visits to Key accounts, engaging with pharmacy owners, and staff to promote products and close sales.
Follow up on customer orders and ensure high-quality service throughout the sales process.
Collect and provide market intelligence, including customer feedback and competitor activities, to support business strategies.
Identify potential business opportunities, expand the client base, and develop new accounts to achieve sales targets.
Requirements
· Bachelor’s degree in science discipline or equivalent
More than 1 year of solid sales experience, preferably with field sales experience and a proven track record in achieving sales targets.
Strong interpersonal and communication skills, with the ability to build relationships with clients and handle objections confidently.
Presentable, independent, proactive, hardworking, and able to work under pressure in a challenging sales environment.
Solid sales experience in pharmaceutical industry is highly preferred
Assistant Manager - Service Engineering
Responsibilities
Responsible for reviewing the service quality with engineers
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs on medical equipment.
Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
Prepare tender documents, conduct tender analysis/interview and monitor contractor’s work performance
Monitor work progress and maintain an orderly workflow according to priorities, ensure on time completion
Keep accurate maintenance service and project records and document customer service actions and discussions
Participate into assigned projects as a project Leader and/or project team member
Requirements
University degree in Electronics/Electrical/Biomedical engineering or relevant disciplines
More than 5 years’ service execution experience in medical device
Provide guidance, support and supervision to engineers in customer service and routine maintenance and emergency repairs
Exercises tendering, contract administration
Self-motivated and mature, able to work in a diverse environment
Advanced troubleshooting and multi-tasking skills
Customer service orientation and strong client-facing and communication skills
Good communication skills, in both spoken and written, in English, Cantonese and Chinese
Senior Assistant/ Assistant- Client Services
Responsibilities
Support sales team on handing sales orders, quotation, customer enquiries, tender preparation and submission to clients
Provide logistics & administrative support to the sales team, follow up the general documentary, billing etc.
Communicate with different departments including sales and warehouse to ensure the orders are delivered in timely manner
Assist with ad hoc projects and assignments
Candidates with less experience may be considered for a junior position
Requirements
Bachelor’s degree holder in Business Administration, or a related field
Minimum 3 years of experience in client servicing or administrative support
Experience in handling tender submissions
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Sales Manager – Pharmaceuticals
Responsibilities
Develop business plans and implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives
Provide Key account/hospital network support, market access support, including referral networks
Have a deep understanding in the respective area and priority products. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors
Achieve agreed contact, coverage and frequency targets through various communication channels
Ensure customer satisfaction and best in class customer relationship
Handle enquiries and complaints quickly and professionally and in accordance with company procedures.
Contribute positively to the sales team through co-operative relationships and collaborative efforts to achieve team and company objectives.
Provide input into effective use of promotional funds and territory sales forecasting.
Qualifications
Degree holder in Pharmacy or science related discipline.
Minimum 6 years' proven sales experience within Pharmacy industry with at least 3 years' management experience; experience in Macau healthcare industry will be advantages.
Proficiency in written and spoken English, Cantonese and Mandarin.
Sensitive to market trend/ practice of pharmaceutical industry.
Good time management, communication skills and negotiation skills.
Demonstration of strong team-working, especially in a matrix environment.
Good Persuasive ability and planning & organizing skills.
Sales Force management experience is essential.
Candidate with more experience may be considered as Assistant Manager.
Assistant Manager - Client Services
Role Summary
To supervise a team of client services representatives to ensure client satisfaction with an organization's product or service. It is responsible to direct and control the processing and orders fulfilment, fielding customer inquiries, and resolving customer complaints. And also streamline business operations, provide product training to client services, discuss technical aspects about a product. Besides, to work with logistics, transportation, sales, and other departments for coordination purposes.
Key Responsibilities
Interact with clients and build relationships with them while ensuring their needs are being met
Serve as a key service point for major client account
Oversee a team of customer service assistants and ensure they are providing exceptional client experience
Mastermind creative ways to deliver an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Coach and support team members to help them meet departmental goals
Keep records and documentation of client interactions for training purposes
Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Prepare statistical reports and performance summaries for management review
Liaise and coordinate with different internal departments on resolving customer's cases and complaints in a logical and professional manner
Perform ad hoc project as required.
Qualifications
Degree holder in business related discipline
Minimum 5 years relevant experience in customer service and over 3 years in managerial role of call center function
Customer service oriented and good problem/complaint handling skills
Relevant experience in the Healthcare / Pharmaceutical industry is preferred
Strong knowledge on ERP system is an asset
Fluent in Cantonese, English and Putonghua
Assistant – Client Management
Role Summary
The role provides administrative and client support across service delivery, claims processing, reporting, and training coordination. Collaborate with HR on onboarding, engagement initiatives, and policy communications to ensure smooth daily operations.
Key Responsibilities
Provide administrative support to internal and external clients to ensure smooth delivery
Verify and process clients’ claims in accordance with established procedures
Assist clients in preparing and submitting monthly reports on schedule
Consolidate client sales orders for timely processing
Support training coordination including scheduling, materials preparation, logistic arrangement and maintaining accurate documentation
Collaborate with HR to coordinate company brand-building programs and employee engagement initiatives
Coordinate with HR for onboarding sessions for new staff, including scheduling, materials preparation, and basic orientation support
Conduct briefings to communicate updates on company policies and procedures
Qualifications
Bachelor’s degree holder in Business Administration, Human Resources, or a related field
Minimum 1 year of experience in client servicing or administrative support
Proficient in English, Mandarin, and Cantonese
Satisfactory communication and coordination skills with a client-centric mindset
Skilled in Microsoft Office and capable of typing in both English and Chinese
Positive, collaborative, and service-oriented attitude
Immediate availability is highly preferred
Junior Business Analyst / Application Support 初級業務分析師 / 應用系統支援
Responsibilities
Analyze and document new business requirements and identify problem areas of systems
Perform UAT before system enhancement or new application implementation
Provide end-user training on a regular basis
Provide day-to-day support on business applications
Liaise with internal IT teams to resolve issues related to above
Perform ad hoc project assigned
Requirements
Degree holder in Computer Science / Information Technology or related disciplines
Familiar with Distribution and Finance business process is an added advantage
Experience in Oracle ERP / BI tools like Hyperion/EPM11 is preferable
A good team player with outgoing, presentable, aggressive and highly self-motivated characteristics
Fast learner with ability to work under pressure
Responsible, initiative, proactive and able to work independently
Proficiency in both written and spoken English, Cantonese and Mandarin
職責
分析並記錄新的業務需求，識別系統中的問題區域
在系統升級或新應用實施前執行用戶驗收測試（UAT）
定期提供終端用戶培訓
提供業務應用的日常支援
與內部IT團隊協調解決相關問題
執行指派的其他臨時項目
要求
計算機科學 / 信息技術或相關學科的學位持有者
熟悉分銷和財務業務流程者優先考慮
熟悉SQL語言心
有Oracle ERP / BI工具（如Hyperion/EPM11）經驗者優先
良好的團隊合作精神，性格外向、形象佳、積極進取且高度自我激勵
學習能力強，能在壓力下工作
負責任、主動、積極並能獨立工作
精通英語、粵語和普通話的書寫和口語
申請方式 Application:
We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐，包括酌情花紅、養老基金、醫療福利和人壽保險。
ANGEL is a global company dedicated to manufacturing and supplying playing cards, casino currency, table solution and gaming equipment to international casino markets for decades. We have established reputation on supplying high quality products and sophisticated services with major casinos, in Asia, the U.S. as well as Oceania region. As the sales branch of Angel Group in Macau, Angel Macau Limited has been providing casino playing cards, table games equipment, system, gaming chips and maintenance service to licensed casinos in Macau for many years.
( Guaranteed one-month bonus on a pro-rata basis )
Purpose
Responsible for the installation, setup, maintenance and reconfiguration of our gaming products. Provide customer service and support for clients. Conduct product QA/QC testing and support the Company’s Research and Development division for related product development needs and requirements.
Key Responsibilities
Install and maintain our electronic gaming machines at our clients’ properties
Provide on-site technical support and customer service for installed products
Provide timely technical assistance to customer queries and requests
Provide assistance to Sales and internal departments as required
Work with Angel global team to support technical-related projects and provide any technical knowledge about operating products
Input maintenance data into database
Any other ad hoc duties assigned by the Company
Requirements
Macau ID holder
Bachelor degree
No working experience required
Work Hours & Holidays
Monday to Friday, 09:00-18:00
14 days paid Annual Leave per year; 6 days paid Sick Leave per year
Note: The job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence.
In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.
Four Seasons Hotel Macao offers various career development opportunities, industry-leading benefits and a pleasant working environment. Join our motivated, dynamic and enthusiastic team and develop your career with us.
Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Digital Platform and Channel Manager – RBW - Macau
Key Accountabilities / Impact on Business:
Manage the overall platform release plan and governance for ATM channel, Public Website, Online and Mobile Banking, and other digital platforms of MMO WPB Digital Product with Global Digital Foundation and Digital Platform Enabler
Manage the risk and control for MMO WPB Digital Platform, Self-Service Channels and Public Website with 2LoDs, CITRO and Risk and Control team
Work closely with different Value Stream to manage and enhance the digital journeys and Self-Service channels
Define communication plan for servicing nature to address the regulation for digital platforms and review communication material for digital platforms to ensure consistency and accuracy. Ensure consistency both within and across documents, brands and sub brands
Review customer insight from app stores, NPS and frontline, as well as work with frontline and production support team to triage production case and customers complaints
Participate and provide support in initiatives to improve processing efficiencies which may involve managing re-engineering initiatives and automation enhancement
Support and drive business initiatives/activities across products and cross business lines and cross borders to add value to the business
This role will play a transformational role in the business by re-imagining the role of channels
Manage the distribution strategy to support an offline business and reconstruct it for a digital & mobile-first world with a customer centric focus. This will require innovation on customer targeting models and channels & formats of distribution
Working closely with Products and Proposition teams, the candidate will use their expertise in online media, digital commerce & HSBC Digital as a Channel (DaaC) operations to bring their strategy to life
Experience, Skills and Qualification:
Good understanding of user experience and mobile app/web best practice
Subject matter expertise of channel, including technical, commercial, marketplace and customer considerations
Innovative – the ability to approach things differently or do different things to deliver goals
Strong communication skills, both written and verbal, to explain complex or technical issues
Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Excellent time management and prioritisation of projects and tasks
High levels of resilience and self-motivation
Basic understanding of coding
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
OUR BENEFITS
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Manager, Operations and Customer Service
Role holders will carry out activities that will include most of the following:
Lead Macau Operations and Customer Service team to deliver best-in-class customer servicing experience across insurance policy lifecycle, covering New Business, Policy Services and Claims
Optimize daily branch operations and ensure seamless executions, partnering with relevant stakeholders in Macau and Hong Kong, while ensuring full adherence to regulatory requirements and internal controls
Drive transformative improvement initiatives to improve customer journey by identifying pain points and root causes with actionable solutions
Oversee the regulatory related filings to AMCM
Key Accountabilities / Impact on Business:
Deliver high-quality customer servicing activities across New Business, Policy Services and Claims, meeting agreed service standards and customer outcomes
Ensure operations are conducted in compliance with Group requirements and local regulatory obligations, supported by robust internal controls and effective quality assurance
Regularly review and enhance administrative procedures to improve efficiency, reduce risk, and strengthen customer experience
Own and coordinate AMCM filings and company record maintenance, ensuring accuracy, completeness, and timeliness through close partnership with relevant stakeholders
Drive system and process enhancements to support business growth, service scalability, and improved turnaround times
Lead and develop the Macau operations team, ensuring appropriate capacity, capability, and performance management
Maintain strong working relationships with Macau branch stakeholders and HSBC Life Hong Kong teams, providing effective communication, escalation, and management information
Experience, Skills and Qualification:
Degree graduate in business or a related field
Proven experience in life insurance operations and customer service, with people leadership experience
Track record of delivering process improvement and change initiatives with measurable outcomes
Strong planning, problem-solving and organizational skills
Self-motivated and proactive with the ability to prioritize with limited guidance
Excellent interpersonal, negotiating and influencing skills
Wealth Planning Specialist – HSBC Life, Macau
滙豐人壽保險 - 理財策劃顧問
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試，並達到最高質量
Qualifications 工作經驗要求
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位，相關人士必須為有權利於澳門工作。
To be considered for this role, the relevant rights to work in Macau
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
