Accomplish the daily assigned duties and achieve the sales objective.
Responsible for customer consultation and reception, understanding customer needs, and providing excellent customer service.
Familiar with daily store workflows and operational systems, clarifying sales targets, ensuring personal sales targets are met, and collaborating with the team to complete daily store sales tasks.
Maintain sales records and inventory counts, and assist the store manager in completing various sales data statistics.
Maintain in-depth knowledge of product features, pricing, care instructions, and styling for assigned accessories.
Provide professional customer services and interacts with customer to build strong customer relationships Perform other duties as assigned.
Job Requirements:
Secondary and above
1 year or above experience in retail, watch, or jewelry industries.
Possess excellent communication, customer service, and interpersonal skills.
ANGEL is a global company dedicated to manufacturing and supplying playing cards, casino currency, table solution and gaming equipment to international casino markets for decades. We have established reputation on supplying high quality products and sophisticated services with major casinos, in Asia, the U.S. as well as Oceania region. As the sales branch of Angel Group in Macau, Angel Macau Limited has been providing casino playing cards, table games equipment, system, gaming chips and maintenance service to licensed casinos in Macau for many years.
Provide daily support to the HR & Admin Team to ensure efficient operation of the office and act as the point of contact of all employees, providing HR & Admin support and managing their queries.
KEY RESPONSIBILITIES
Maintain filing systems (paper/electronic), organize office supplies and manage inventory
Manage office supplies, answer phone calls and direct caller to appropriate personnel, greet and assist visitors and handle general administrative tasks
Ensure that deadlines are met and adapts to changing priorities
Work with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
Work with external vendors to ensure office equipment is in good order and supplies are handy
Present a positive and professional image for the organization
Manage travel arrangements for senior staff as well as overseas colleagues
Post job openings, schedule interviews, and conduct new-hire orientations
Collect attendance records, monitor leave and assist with benefits administration
Ensure adherence to local labor laws and act as the first point of contact for employee inquiries
Any other ad hoc duties assigned by the Company
REQUIREMENTS
Macau ID holder
Bachelor’s degree in Human Resources, Business Administration, or related field preferred
Proficiency in Microsoft Office (Excel, Word, Outlook), strong communication and high attention to details
Ability to multitask and have a positive attitude towards problem-solving.
Ability to handle sensitive information with confidentiality and manage multiple priorities
Ability to work independently and in collaboration with others
Knowledge of basic Macao Labor Law
WORK HOURS & HOLIDAYS
Monday to Friday: 09:00-18:00
14 days paid Annual Leave per year; 6 days paid Sick Leave per year
Senior Associate - Human Resources & Administration
ESCRIPTION SUMMARY OF THE POSITION
Provide daily support to the HR & Admin Team to ensure efficient operation of the office and act as the point of contact of all employees, providing HR & Admin support and managing their queries.
KEY RESPONSIBILITIES
Work with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
Maintain office equipment, manage supplies and oversee facility maintenance
Provide direct administrative support and travel arrangements to management, executive teams as well as overseas colleagues
Collaborate with other departments to ensure smooth workflow and communications
Ensure compliance with company policies, local labor laws and company regulations
Coordinate and oversee end-to-end recruitment (posting ads, screening, interviewing), manage new hire onboarding and maintain employee files
Assist with payroll processing, attendance tracking and benefits administration
Act as the primary point of contact for staff queries regarding policies, benefits, and leave
Any other ad hoc duties assigned by the Company
REQUIREMENTS
Macau ID holder
Bachelor’s degree in Human Resources, Business Administration, or related field preferred
Proven experience as an HR Administrator, Coordinator, or in a similar role
Proficiency in MS Office (Excel, Word, Outlook), strong communication and high attention to details
Ability to multitask and have a positive attitude towards problem-solving.
Ability to handle sensitive information with confidentiality and manage multiple priorities
Ability to work independently and in collaboration with others
Knowledge of basic Macao Labor Law
WORK HOURS & HOLIDAYS
Monday to Friday: 09:00-18:00
14 days paid Annual Leave per year; 6 days paid Sick Leave per year
Note: The job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
New Yaohan is the only and well-loved all-in-one department store in Macau. Growing with our shining city, it is our mission to serve the local residents and our visitors.
We strive and thrive to become the premier in retail industry, as well as a trustworthy and sustainable business to our employees, partners, customers and the community.
In our rapid growing market, our long-standing heritage sets us apart from the strong market competition. With our long-established brand name in Macau, we are determined to be the most recognized retailer in Macau, the entertainment capital and named “Las Vegas of the Oriental”.
To cope with our rapid growth, we are looking for high caliber individual for the following position:
We offer competitive remuneration package including meal allowance, medical scheme, discretionary bonus, double pay and pension fund with excellent career exposure opportunities to the right candidate.
Apply Now :
Interested parties, please apply with full resume in MS Word format with present and expected salary via e-mail to hr@newyaohan.com
(Personal data collected will be used for recruitment purpose only)
We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.
Join our unique family and shape your future career with us!
Front Office Manager / Assistant Front Office Manager
Responsibilities:
a. Front Office Operations Management:
Oversee the daily operations of the front desk, reservations, and guest servicesEnsure smooth check-in and check-out processes, addressing any guest concerns promptly
Monitor and maintain the hotel’s property management system (PMS) and other relevant software
Ensure accurate handling of guest accounts, billing, and cashiering procedures
b. Guest Experience:
Ensure all guests receive a warm welcome and personalized service throughout their stay
Handle guest complaints and resolve issues in a timely and professional manner
Implement strategies to enhance guest satisfaction and loyalty
Maintain a visible presence in the lobby to interact with guests and address their needs
Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest
c. Team Leadership:
Recruit, train, and supervise front office staff, including front desk agents, concierge, and reservations team
Conduct regular performance evaluations and provide coaching and feedback to team members
Create and manage staff schedules to ensure adequate coverage during peak periods
Foster a positive and collaborative work environment
d. Administrative Duties:
Prepare and analyze front office reports, including occupancy, revenue, and guest feedback
Monitor and control front office expenses within the budget
Maintain accurate records of guest interactions, incidents, and special requests
Collaborate with other departments to ensure seamless communication and coordination
Attend and chair all Front Office scheduled meetings as well as meetings called at random by Management
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time
e. Revenue Management:
Maximize room revenue by managing room inventory and implementing upselling strategies
Monitor competitor pricing and market trends to adjust rates and promotions accordingly
Work closely with the sales and marketing team to make bookings and occupancy
f. Compliance and Standards:
Ensure compliance with hotel policies, procedures, and brand standards
Maintain a safe and secure environment for guests and employees
Stay updated on industry trends and best practices to improve front office operations
Requirements:
Minimum 5-8 years of experience in front office operations, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage
High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in hospitality or guest service management are a plus
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in hotel management software (e.g., Cambridge) and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Macau ID holder only
Reception Supervisor
Responsibilities:
Oversee daily front office activities including check-in, check-out, and guest inquiries
Ensure all front desk employees deliver courteous and efficient service according to hotel standards
Handle guest complaints and resolve issues promptly and professionally
Assist in employee scheduling, training, and performance monitoring
Coordinate with other departments to ensure guest needs are met
Monitor room availability and support revenue optimization strategies
Maintain accurate records and reports related to front office operations
Ensure the front desk area is clean, organized, and presentable at all times
Requirements:
Minimum 3 years of experience in front office roles
Strong leadership and communication skills
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Able to handle guest complaints with professionalism and empathy
Good command of spoken and written in English and Chinese
Proficient in Microsoft office suite
Detail-oriented, organized, and able to work under pressure
Willing to work shifts, weekends, and public holidays
Concierge Supervisor
Responsibility:
Lead the concierge team and ensure high-quality service delivery
Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests
Handle guest complaints and provide prompt resolutions
Collaborate closely with Front Office and other departments to enhance guest experience
Train and guide concierge employees to follow hotel standards and procedures
Manage concierge resources and maintain a clean, organized work area
Build and maintain strong relationships with local vendors and travel partners
Requirement:
Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred
Bachelor’s degree in Hospitality Management
Strong knowledge of local attractions, transportation options, and business contacts
Excellent communication skills in English and Chinese
Strong leadership, problem-solving, and customer service skills
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Proficient in Microsoft office suite
Reservation Supervisor
Responsibilities:
Supervise daily reservation operations and ensure accurate data entry in the Property Management System (PMS)
Monitor booking channels and implement strategies to optimize occupancy and revenue
Handle complex booking requests, group reservations, and special arrangements
Train and guide reservation agents to maintain service standards and accuracy
Prepare reservation reports and assist in forecasting occupancy trends
Coordinate with front office and other departments to ensure seamless guest experience
Ensure compliance with hotel policies and local regulations
Requirements:
Minimum 3 years of experience in hotel reservations or related departments
Bachelor’s degree in Hospitality Management
Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Good communication skills in English and Chinese
Strong leadership, problem-solving skills, and attention to detail
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft office suite
Senior Reception Agent / Reception Agent
Responsibilities:
Manage guest arrivals and departures, ensuring accurate check-in/check-out procedures
Handle guest inquiries, reservations, and special requests promptly and professionally
Assist in training and guiding junior reception agents to maintain service quality
Resolve guest issues and escalate complex cases to the Reception Supervisor when necessary
Ensure accurate handling of payments, billing, and cashiering procedures
Maintain a welcoming and professional environment at the reception desk
Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction
Requirements:
1-2 years of experience in front office or reception operations within hospitality
Previous experience in a senior or lead role preferred
Good command of spoken and written in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Proficient in Microsoft office suite
Senior Concierge Agent / Concierge Agent
Responsibilities:
Welcome guests and assist with luggage handling and door services
Arrange transportation, tours, dining reservations, and respond to special requests
Provide accurate information about local attractions, events, and services
Maintain a professional and courteous demeanor at all times
Coordinate with other departments to ensure timely and seamless guest service
Uphold compliance with hotel policies, brand standards, and local regulations
Requirements:
1–2 years in concierge, bell, or guest services within hospitality preferred
Fresh candidates with strong customer service skills may be considered
Diploma or Certificate in Hospitality Management or related field preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Knowledge of local attractions, dining, and entertainment options
Ability to handle guest issues professionally and calmly under pressure
Basic Proficiency in Microsoft Office Suite and hotel systems
Reservation Agent
Responsibilities:
Process reservations via phone, email, and online booking platforms
Ensure accurate data entry in the Property Management System (PMS)
Respond promptly to guest inquiries and provide information on rates, availability, and hotel services
Assist with group bookings and special arrangements as required
Coordinate with front office and other departments to ensure smooth guest arrivals
Maintain compliance with hotel policies and service standards
Requirements:
1–2 years in reservations or front office operations within hospitality preferred
Fresh candidates with strong communication skills may be considered
Diploma or Certificate in Hospitality Management or related field preferred
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Proficient in Microsoft office suite
Senior Operator / Operator
Responsibilities:
Answer and transfer internal and external calls accurately to the appropriate department or room
Handle guest messages, wake-up calls, and other phone-related services
Report communication equipment issues and assist with basic troubleshooting
Coordinate with Front Office and other departments to ensure accurate message delivery
Maintain a clean and organized switchboard area
Assist in handling emergency calls and special situations according to hotel procedures
Requirements:
Previous experience in hospitality or customer service is preferred
Familiarity with PABX systems and basic hotel operations
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Answer guest inquiries about hotel services and local attractions
Handle service requests via phone, email, or in person
Assist guests with bookings for transport, dining, or tours
Maintain a clean and professional front desk area
Record and follow up on guest feedback and complaints
Support luggage storage and lost-and-found handling
Coordinate with other departments to fulfill guest needs
Requirements:
Strong communication and customer service skills
Familiarity with basic front desk procedures and systems
Friendly demeanor, professional appearance, and proper etiquette
Ability to stay composed in a fast-paced environment
Basic English proficiency for guest interaction
Willingness to work shifts, nights, and holidays
Prior experience in hospitality or customer service is a plus
Proficient in Microsoft office suite
Food & Beverage
Head Chef
Responsibilities:
Oversee the daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Sous Chef
Responsibilities:
Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Chef de Partie
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications.
Supervise kitchen staff and delegate tasks effectively.
Ensure food quality, taste, and presentation meet standards.
Train line cooks and kitchen assistants to follow the recipe and standards.
Monitor inventory and order supplies as needed.
Maintain cleanliness and hygiene in all kitchen areas.
Follow hygiene (HACCP) safety regulations and company policies.
Develop new recipes and contribute to menu innovation.
Manage kitchen operations during busy service hours.
Requirements:
High school diploma or equivalent is required.
Proven experience as a Chef or in a similar culinary role.
Strong knowledge of cooking techniques and kitchen equipment.
Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).
Ability to lead and motivate a kitchen team.
Creativity and passion for food presentation and flavor.
Good time management and organizational skills.
Willingness to work flexible hours, in shifts, including weekends and holidays.
Demi Chef
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications.
Supervise kitchen staff and delegate tasks effectively.
Ensure food quality, taste, and presentation meet standards.
Train line cooks and kitchen assistants to follow the recipe and standards.
Monitor inventory and order supplies as needed.
Maintain cleanliness and hygiene in all kitchen areas.
Follow hygiene (HACCP) safety regulations and company policies.
Develop new recipes and contribute to menu innovation.
Manage kitchen operations during busy service hours.
Requirements:
High school diploma or equivalent is required.
Proven experience as a Chef or in a similar culinary role.
Culinary certification or relevant training is preferred.
Relevant certificates in food safety and sanitation (e.g., HACCP) are a plus
Strong knowledge of cooking techniques and kitchen equipment.
Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).
Ability to lead and motivate a kitchen team.
Creativity and passion for food presentation and flavor.
Good time management and organizational skills.
Chef
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications
Supervise kitchen staff and delegate tasks effectively
Ensure food quality, taste, and presentation meet standards
Monitor inventory and order supplies as needed
Maintain cleanliness and hygiene in all kitchen areas
Follow food safety regulations and company policies
Develop new recipes and contribute to menu innovation
Manage kitchen operations during busy service hours
Requirements:
Proven experience as a Chef or in a similar culinary role
Strong knowledge of cooking techniques and kitchen equipment
Familiarity with food safety and hygiene standards
Ability to lead and motivate a kitchen team
Creativity and passion for food presentation and flavor
Good time management and organizational skills
Willingness to work flexible hours, including weekends and holidays
Culinary certification or relevant training is preferred
Chef Assistant
Responsibilities:
Assist in preparing ingredients for cooking
Follow instructions from Chef during food preparation
Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.
Operate basic kitchen equipment safely; Help with plating and presentation of dishes
Comply with food safety and hygiene standards
Requirements:
Basic knowledge of cooking techniques and kitchen operations
Willingness to learn and follow instructions
Ability to work in a fast-paced environment
Good hygiene and cleanliness habits
Team player with a positive attitude
Physical stamina to handle kitchen duties
Flexibility to work shifts, including weekends and holidays
Culinary training or relevant experience is an advantage
Stewarding Supervisor
Responsibilities:
Manage and schedule the entire stewarding team.
Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.
Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.
Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.
Oversee the proper operation and the maintenance of equipment.
Coordinate with the Executive Chef and kitchen department heads to support their operational needs.
Manage waste disposal and recycling programs efficiently.
Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.
Requirements:
Proven experience as a Chief Steward or similar role in a high-volume kitchen.
In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.
Strong leadership and team management abilities.
Excellent organizational and inventory management skills.
Ability to work under pressure in a fast-paced, hot, and humid environment.
Good communication skills to interact effectively with kitchen and purchasing departments.
Basic mechanical knowledge for troubleshooting machines is a plus.
Willingness to work shifts, including weekends and holidays.
Steward
Responsibilities:
Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.
Dispose of waste and recyclables according to established procedures.
Assist with receiving and storing deliveries as needed.
Follow all safety and sanitation protocols (e.g., HACCP).
Support other kitchen staff with basic tasks when required.
Requirements:
Previous experience in hospitality or kitchen operations is preferred
Basic knowledge of hygiene and food safety standards
Ability to work efficiently in a fast-paced environment
Physically fit and able to handle cleaning tasks and equipment
Team-oriented with good communication skills
Willingness to work shifts, including weekends and holidays
Attention to detail and a strong sense of responsibility
Basic understanding of kitchen tools and equipment
Food & Beverage Manager
Responsibilities:
Oversee the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service.
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations.
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes.
Ensure a high level of guest satisfaction by delivering exceptional dining experiences.
Address guest feedback and complaints promptly and professionally.
Collaborate with the culinary team to create and update menus that reflect seasonal ingredients and guest preferences.
Maintain a visible presence in the restaurant to interact with guests and ensure service standards are met.
Recruit, train, and supervise F&B staffs, including culinary team, restaurant managers, servers, bartenders, and banquet staffs.
Conduct regular performance evaluations and provide coaching and feedback to team members.
Create and manage staff schedules to ensure adequate coverage during peak periods.
Foster a positive and collaborative work environment.
Manage department’s budget, including revenue targets and cost control.
Monitor and analyze financial performance, including sales, costs, and profitability.
Implement strategies to maximize revenue and minimize expenses.
Ensure accurate billing and cash handling procedures are followed.
Ensure compliance with local health, safety, and sanitation regulations.
Maintain a clean, organized, and safe restaurant environment. Enforce strict hygiene and safety protocols (e.g., HACCP) to comply with health regulations and company policies.
Stay updated on industry trends and best practices to improve restaurant operations.
Requirements:
Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or management position. Experience working in a hotel or high-volume restaurant environment is highly desirable. Familiarity with Macau’s culinary scene and local ingredients is an advantage.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred.
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong culinary skills and a passion for food innovation
Excellent leadership and team management abilities
Strong organizational and time management skills
Ability to work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Macau ID holder only
Restaurant Manager / Restaurant Supervisor
Responsibility:
Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes
Requirement:
5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage
Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required
Proficient in restaurant management software and Microsoft Office Suite
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in restaurant management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Willingness to work flexible shifts, including weekends and holidays
Senior Restaurant Captain / Restaurant Captain
Job Description:
Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service
Monitor food quality, assist in inventory checks and prevent unnecessary expenses
Address guest feedback and complaints promptly and professionally
Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality
Promote upselling and verify accurate billing procedures
Support the setup and execution of events
Enforce hygiene (HACCP) and safety regulations
Report maintenance issues and conduct routine equipment checks
Perform other operational tasks as required
Job Requirements:
4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable
Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred
Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)
Good command of spoken and written Chinese and English
Bartender
Responsibilities:
Mix and serve various alcoholic and non-alcoholic beverages
Greet guests and provide friendly, professional service
Manage bar inventory and conduct regular stock checks
Keep the bar area clean and organized
Recommend drinks and promote sales
Handle customer orders and process payments
Monitor alcohol consumption to ensure guest safety
Assist in preparing garnishes, fruits, and bar snacks
Requirements:
Knowledge of spirits, cocktails, and mixing techniques
Strong communication and customer service skills
Ability to work in a fast-paced environment
Responsible and detail-oriented
Willingness to work shifts and holidays
Bartending certification is a plus
Prior bartending experience preferred
Waiter
Responsibilities:
Greet customers and escort them to their seats
Present menus and answer questions about dishes
Take and accurately record food and drink orders
Serve meals and beverages promptly
Attend to customer needs and requests
Clear tables and reset for the next guests
Handle billing and payment transactions
Coordinate with kitchen and other staff
Requirements:
Strong communication and customer service skills
Ability to work efficiently in a fast-paced environment
Basic knowledge of food service and etiquette
Physical stamina to stand and carry trays for long periods
Attention to detail and hygiene standards
Teamwork and collaboration abilities
Flexibility to work shifts, evenings, and holidays
Prior experience is a plus
Food and Beverage Coordinator:
Responsibilities:
Provide daily administrative support to the F&B management team.
Prepare and maintain reports, meeting minutes, and departmental records.
Handle scheduling, meetings, and appointments for the department.
Coordinate with other departments on operations, events, and promotions.
Monitor attendance, rosters, leave, overtime, and purchasing records.
Ensure compliance with hotel policies, food safety, and hygiene standards.
Requirements:
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Diploma or Degree in Hospitality Management, Business Administration, or related field.
Minimum 1–2 years of administrative or coordination experience (F&B/hospitality preferred); fresh graduates with strong organizational skills may also be considered.
Good command of spoken and written English and Chinese (Mandarin is an advantage); knowledge of hospitality or POS systems is a plus.
Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
Develop and implement housekeeping procedures and protocols to improve efficiency and qualitied. Monitor and manage inventory of cleaning supplies, linens, and amenities
Team Leadership
Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel
Conduct regular performance evaluations and provide coaching and feedback to team members
Create and manage staff schedules to ensure adequate coverage during peak periods
Foster a positive and collaborative work environment
Contribute to overall operational efficiency by performing relevant duties as assigned; meal breaks are well controlled during peak hours
Guest Satisfaction
Ensure guest rooms and public areas are cleaned and maintained to the highest standards
Address guest complaints and concerns related to housekeeping promptly and professionally
Implement strategies to enhance guest satisfaction and loyalty
Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
Budget and Cost Control
Prepare and manage the housekeeping department’s budget
Monitor and control expenses, including labor costs, cleaning supplies, and equipment maintenance
Identify cost-saving opportunities without compromising quality
Coordination with Other Departments
Collaborate with the front office, maintenance, and other departments to ensure seamless operations
Coordinate with the maintenance team to address repair and maintenance issues in guest rooms and public areas
Work closely with the front office to manage room status and ensure timely room turnover
Compliance and Standards
Ensure compliance with health, safety, and sanitation regulations
Maintain a safe and secure environment for guests and employees
Stay updated on industry trends and best practices to improve housekeeping operations
Requirements:
Minimum 5-8 years of experience in housekeeping management, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage
High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in housekeeping or hospitality management are a plus
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in housekeeping management software and Microsoft Office Suite
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Macau ID holder only
Housekeeping Supervisor
Responsibility:
Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
Develop and implement housekeeping procedures and protocols to improve efficiency and quality
Monitor and manage inventory of cleaning supplies, linens, and amenities
Requirements:
Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.
Bachelor’s degree in Hospitality Management
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Linen Room Supervisor
Responsibility:
Supervise, schedule and train linen room staff.
Maintain linen/uniform room organization and conduct regular inspections.
Coordinate with laundry and other departments.
Manage linen/uniform inventory and prepare approved orders.
Inspect all linen/uniforms before issuing and arrange repairs.
Report any damage or losses.
Follow all hotel SOPs and procedures.
Maintain professional grooming standards.
Promote teamwork and positive work behavior.
Perform additional duties as assigned.
Job Requirement:
Minimum 3 years of experience in linen room / laundry operations
Bachelor’s degree in Hospitality Management
Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.
Familiar with textile characteristics and professional laundry standards
Skilled in operating industrial laundry equipment and linen management systems.
Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.
Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.
Flexible schedule availability (including night shifts, weekends, and holidays).
Fluent in Cantonese and Mandarin, with good English communication skills
Able to work under pressure and adapt to shift schedules.
Housekeeping Coordinator
Responsibilities:
Answer calls promptly and professionally, relay messages to relevant staff
Coordinate room status changes between Front Office & Housekeeping
Process lost & found items properly
Submit urgent maintenance requests to Engineering
Prepare daily room attendant assignments and room assignments
Generate and review occupancy reports (OOO/VIP/arrivals/departures)
Manage guest loan items with proper documentation
Follow all hotel SOPs and grooming standards
Demonstrate professional conduct and teamwork
Perform additional duties as assigned by superior
Requirements:
High school diploma or above
With related experience is advance
Senior Room Attendant / Room Attendant
Responsibilities:
Sorts soiled linen / uniforms and forwards to the Laundry.
Maintains the area of responsibility in a clean and orderly manner.
Ensures proper shelving of the clean linen / uniforms.
Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.
Prepares clean linen according to the requisition.
Assists the supervisor in checking inventory.
Performs any other duties as directed by the Linen Room Supervisor.
Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.
Maintains personal grooming as per Hotel’s standard.
Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.
Requirements:
Minimum 1 year of room cleaning experience (hotel experience preferred).
Proficient in standard room cleaning procedures.
Proper use of various cleaning equipment and chemicals.
Proper handling of lost-and-found items.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Public Area Attendant
Responsibilities:
Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.
Ensures equipment is well-maintained and reports defects to supervisors.
Follows hotel safety, emergency, and pest control procedures.
Handles lost-and-found items promptly.
Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.
Performs additional duties as assigned and promotes teamwork.
Requirements:
Able to identify cleaning requirements for different materials.
Capable of prolonged standing work.
Diligent and detail-oriented, able to complete tasks independently.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Seamstress
Responsibilities:
Professionally alter/repair uniforms, drapes and linens to hotel standards.
Maintain an organized inventory of sewing supplies.
Ensure equipment and work area remain clean and functional.
Complete assigned tasks from Linen Room Supervisor.
Strictly follow all hotel and departmental procedures.
Maintain proper personal appearance standards.
Exhibit professional conduct and teamwork.
Requirements:
Prior experience in tailoring or related work is preferred.
Familiarity with various fabrics and sewing techniques.
Detail-oriented, responsible, and able to work independently.
Good time management skills.
Able to adapt to hotel working environment and shift schedules.
Basic communication skills and a strong sense of teamwork.
Able to work under pressure and adapt to shift schedules.
Safety Assurance
Safety Assurance Team Leader
Responsibility:
Supervisor all security operations, including surveillance systems, access control, and patrol
Respond promptly to security incidents, emergencies, and guest complaints
Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel
Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service
Requirements:
Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry
Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus
Possession of First Aid and CPR certification is an advantage
Excellent communication and interpersonal abilities
Proficiency in using security systems and technology
Ability to remain calm and make quick decisions under pressure
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Safety Supervisor
Responsibilities:
Develop and implement hotel security policies and emergency plans
Supervise daily duties and shift schedules of security staff
Conduct safety training to enhance staff awareness
Handle emergencies and report to management promptly
Regularly inspect surveillance systems, fire equipment, and evacuation routes
Maintain effective communication with police, fire departments, and other external agencies
Plan and execute security measures for major hotel events
Prepare security reports and recommend improvements
Requirements:
Minimum 3 years of experience in hotel or property security management
Familiarity with security systems, fire equipment, and emergency procedures
Strong organizational, coordination, and leadership skills
Ability to handle emergencies and make quick decisions independently
Excellent communication skills and customer service mindset
Willingness to work shifts and on holidays
Security certification or relevant professional license preferred
Senior General Services Attendant / General Services Attendant
Responsibilities:
Patrol all hotel areas to ensure safety and eliminate hazards
Handle security-related issues for guests and staff
Monitor surveillance systems and report irregularities promptly
Assist in managing emergencies and unexpected incidents
Control access at entrances and exits for people and vehicles
Support fire drills and safety training activities
Maintain order in public areas and prevent disputes or disturbances
Keep duty logs and report work status to supervisors
Requirements:
Prior experience in hotel or property security is preferred
Physically fit and able to work shifts, including night shifts
Good observation skills and ability to respond to emergencies
Responsible and detail-oriented work ethic
Basic communication skills and customer service awareness
Familiarity with security equipment and procedures is a plus
Basic Security Training Course certification is preferred
Estate
Assistant Estate Manager
Responsibilities:
Facilities Management:
Oversee day-to-day operations of estate facilities, including buildings, utilities, and grounds.
Ensure preventive and corrective maintenance schedules are implemented effectively.
Budget & Cost Control:
Prepare and manage annual facilities budget.
Monitor expenses and identify cost-saving opportunities without compromising quality.
Compliance & Safety:
Ensure compliance with local regulations, health and safety standards, and environmental requirements.
Conduct regular inspections and risk assessments to maintain a safe environment.
Vendor & Contractor Management:
Source, negotiate, and manage contracts with service providers and contractors.
Monitor performance and ensure service level agreements are met.
Team Leadership:
Supervise and develop employees, ensuring high performance and adherence to standards.
Provide training and guidance on operational procedures and safety protocols.
Project Management:
Plan and oversee renovation, repair, and improvement projects.
Requirements:
Bachelor’s degree in Facilities Management, Engineering, Property Management, or related field.
Minimum 8 years of experience in facilities or estate management.
Strong knowledge of building systems, maintenance practices, and safety regulations.
Excellent leadership, communication, and organizational skills.
Problem-solving and decision-making ability.
Budgeting and financial management skills.
Strong negotiation and vendor management capabilities.
Ability to work under pressure and handle multiple priorities.
Proficiency in MS Office and facilities management software.
Macau Electrical Technician Certifications is preferred.
Estate Team Leader
Responsibilities:
Oversee the installation, operation, and maintenance of all property systems and equipment.
Assist the Department Head in developing maintenance plans for mechanical, electrical, and plumbing (MEP) systems and designing solutions for existing issues.
Conduct regular inspections of MEP systems to ensure compliance with building codes and standards.
Perform regular maintenance to ensure optimal functioning of equipment.
Assist in procurement requests for engineering materials, monitor inventory usage, and coordinate with suppliers and effective material control.
Maintain accurate records and documentation for engineering operations.
Stay up to date with the latest industry regulations and best practices.
Perform other tasks assigned by Department Head.
Requirements:
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field.
Minimum 6 years of relevant experience in coordinating MEP services.
Familiar with MEP or Hotel Services requirements and standards.
Self-motivated and can work independently and have sound problem-solving skills.
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel.
Good command of both spoken and written Chinese and English.
Excellent interpersonal and communication skills.
Willingness to work shifts and on holidays.
Immediately available is preferable.
Duty Engineer
Responsibilities:
Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties
Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems
Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met
Perform regular maintenance to ensure optimal functioning of equipment
Stay up to date with the latest industry regulations and best practices
Perform other tasks assigned by Manager
Requirements:
Minimum 2 years of relevant experience on coordination of MEP services
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable
Engineer / Technician
Responsibilities:
Conduct routine inspections and maintenance of hotel equipment.
Handle repair requests in guest rooms and public areas, ensure all are tracked, and completed.
Monitor the operation of Plumbing and Electrical systems. (For Engineer - MEP)
Perform carpentry and painting tasks in the hotel, including furniture repair and surface finishing. (For Engineer - Carpenter)
Assist in scheduled service and preventive maintenance.
Maintain repair logs and report irregularities.
Ensure all engineering operations comply with safety standards.
Provide technical support for hotel events or emergencies.
Coordinate with other departments to resolve facility-related issues.
Requirements:
Minimum 1 years of relevant experience.
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable
Operations
Operations Manager
Responsibilities:
Oversee daily operations, including Front Office, Guest Services and Food & Beverage (Service quality, Macau hotel hygiene and safety regulations).
Analyse operational data, monitor F&B food wastage, manage material consumption, and optimize manpower costs to improve profitability.
Handle recruitment, onboard training, rosters, and performance appraisals for Front Office, Guest Services, and Food & Beverage teams to build a high-performance culture.
Partner with cross-functional teams to identify operational pain points and ensure strict compliance with Macau industry regulations and company policies.
Requirements:
Minimum 5 years of hotel management experience, with proven leadership in at least two departments among Front Office, Guest Services, and Food & Beverage (Rooms Division background ideal)
Expert in roster planning, emergency response, and setting operational standards; familiar with Macau hotel hygiene and safety regulations
Fluency in Cantonese, Mandarin and English is preferred. Proficient in office software and hotel operation management systems. (e.g., Shiji Cambridge)
Bachelor’s degree in hospitality management or Hotel Administration is preferred
Coordination Team Leader
Responsibilities:
Assist the Director of Operations or department heads in organizing daily operations
Follow up on interdepartmental coordination to ensure effective communication and execution
Compile and analyze operational data, providing reports and improvement suggestions
Monitor departmental workflows to ensure compliance with hotel standards
Address guest or staff operational concerns and propose solutions
Support training and administrative tasks such as scheduling and documentation
Assist in driving service quality enhancement and operational efficiency initiatives
Requirements:
Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred
Minimum 2 years of experience in hotel or related industry operations coordination
Familiar with basic workflows of hotel departments
Good communication skills in English and Chinese
Strong organizational, analytical, and problem-solving skills
Proficient in office software and report preparation (e.g., Excel, PowerPoint)
Responsible, detail-oriented, and a good team player
Able to work shifts and adapt to a fast-paced environment
Coordination Officer
Responsibilities:
Assist Coordination Team Leader or department heads in organizing daily operational tasks
Follow up on interdepartmental coordination to ensure effective communication and execution
Compile and analyze operational data, providing reports and improvement suggestions
Monitor departmental workflows to ensure compliance with hotel standards
Address guest or staff operational concerns and propose solutions
Support training and administrative tasks such as scheduling and documentation
Assist in driving service quality enhancement and operational efficiency initiatives
Requirements:
Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred
Minimum 2 years of experience in hotel or related industry operations coordination
Familiar with basic workflows of hotel departments
Good communication skills in English and Chinese
Strong organizational, analytical, and problem-solving skills
Proficient in office software and report preparation (e.g., Excel, PowerPoint)
Responsible, detail-oriented, and a good team player
Able to work shifts and adapt to a fast-paced environment
Sales & Marketing
Marketing Manager / Assistant Marketing Manager
Responsibilities:
Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives
Create annual marketing plans, including specific goals and budgets
Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences
Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions
Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives
Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities
Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests
Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty
Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence
Proofread all marketing collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry
Bachelor’s degree in Business, Marketing, or a related field
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Macau ID holder only
Candidates with less experien
Sales Manager / Assistant Sales Manager
Responsibilities:
Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets
Explore, identify, and develop new opportunities
Perform sales activities to meet corporate objectives
Ensure completeness and validity of customer orders, and coordinate with various departments
Monitor and evaluate sales activities to achieve desired business goals
Service new and existing clients
Conduct market research to monitor industry trends and competitor activities
Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement
Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events
Establish strong relationships with key clients, negotiate and prepare contracts
Perform other tasks assigned by the Senior Sales Manager
Proofread all sales collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Macau ID holder only
Candidates with less experience will be considered for the position of Assistant Sales Manager
Senior Marketing Officer
Responsibilities:
Execute digital marketing initiatives, including website development and maintenance, search engine optimization (SEO), social media engagement, and online advertising
Design and produce marketing collateral, promotional materials, and visual content in line with brand guidelines.
Conduct market research, coordinate promotional activities, and assist in managing marketing projects
Adherence to company policies and perform other duties as assigned by superior to meet business needs
Requirements:
Bachelor's degree in Marketing, Communications, or a related field
Minimum 3 years in marketing, digital, or related fields; hospitality or digital advertising experience preferred
Experience in executing marketing campaigns
Proficient in digital marketing tools, social media platforms, and graphic design
Good command of written and verbal communication in Chinese and English
Sales Executive
Responsibility:
Handle all sales-related documentation, activities and reports
Manage accounts and maintain client relationships
Assist in sales strategy planning and perform market and competitor analysis
Adherence to company policies and perform other duties as assigned by superior to meet business needs
Requirement:
Minimum 1 year of sales experience, preferably in hospitality
Diploma in Hospitality Management, Business Administration or a related field
Finance
Finance Supervisor - Account Payable & Costing
Responsibilities:
Assist superiors in daily tasks focused on account payable and costing;
Ensure all inventory items have unit cost and be classified in its proper category;
Ensure accuracy of Restaurant, Staff Canteen transfer F&B items from inventory/warehouse;
Ensure accuracy of Housekeeping, Rooms and Engineering transfer items from inventory/warehouse;
Conduct inventory spot checking in warehouse, Restaurant & Staff Canteen to ensure all items are maintained and matched with the system balance;
Participate in month end stock taking and assist Auditor for annual stock taking;
Prepare stock take variance report and investigate the reasons;
Process, verify and update invoices, debit and credit notes, payment vouchers and receipts;
Reconciliation of vendor statement against system statement accounts;
Lead AP processing;
Work closely with vendors and internal departments to ensure all documents are in order for payment processing and issues, queries and disputes are resolved in a timely manner;
Prepare necessary information/ breakdown/ schedules/ reports requested by superior or auditor;
Other duties or ad-hoc tasks assigned by superiors;
Requirements:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Minimum 3 years of experience in Accounting / Finance, preferably in the hospitality industry
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.
Macau ID holder only
Finance Supervisor - Account Receivable & Income Audit
Responsibility:
Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;
Prepare journals, daily operating report and reconciliation;
Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;
Prepare daily report reflecting total sales and submitted to Financial Controller & Management;
Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.
Verify and update invoices, debit and credit notes, vouchers and receipts to guests;
Reconciliation of receivable statement against system statement accounts;
Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;
Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;
Ensure that vouchers are presented in numerical sequence and are properly accounted for;
Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.
Finance Assistant - Account Receivable & Income Audit
Responsibility:
Process invoices, debit and credit notes, vouchers and receipts to guests;
Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;
Sort out, filing, archiving relevant AR & Income audit supporting documents;
Audit and trace the bank records for accuracy of cash/bank receipt;
Act as cashier substitute when necessary.
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduate is welcome
Software: Words, Excel, Powerpoint, SageX3.
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Finance Assistant - Account Payable & Costing
Responsibility:
Prepare payment vouchers, cheque, remittance;
Ensure regular payment are handled on times;
Sort out, filing, archiving relevant AP & Costing supporting documents;
Participate in month end stock taking and assist Auditor for annual stock taking;
Messenger for banks, supplier and government departments etc;
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduates are welcome
Software: Word, Excel, PowerPoint, SageX3
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Purchasing Supervisor
Responsibilities:
Assist to establish and implement purchasing department policies & procedures
Advise superior on ways to improve effectiveness and efficiency of Purchasing department
Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors
Research potential vendors, compare and evaluate offers from suppliers
Negotiate contract terms for agreement and pricing
Track orders and ensure timely delivery
Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products
Other duties or ad-hoc tasks assigned by superiors
Requirements:
Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
Macau ID holder only
Senior Receiving Assistant
Responsibilities:
Verify all deliveries against corresponding Purchase Orders (POs) for accuracy in items, quantities, and pricing.
Inspect the quantity, quality, and expiry dates of all received goods; reject non-compliant items and follow established procedures for returns or exchanges.
Accurately update the hotel's inventory management system (Sage X3) immediately upon receipt of goods.
Actively support periodic stock counts, assist in variance analysis, and contribute to reporting.
Facilitate the process for supplier returns or exchanges as required.
Assist the Purchasing Manager in sourcing potential suppliers and in the preparation of purchasing documents (e.g., POs).
Perform other duties or ad-hoc tasks as assigned by superiors
Requirement:
High school graduate or above.
Minimum of 1 year of experience in a receiving or related role within the hospitality industry.
Strong attention to detail and commitment to accuracy in documentation and inventory records.
Good organizational and time-management skills to handle the flow of daily deliveries.
Effective communication and interpersonal skills for coordinating with suppliers and internal departments.
Basic problem-solving skills to address discrepancies and non-conforming deliveries.
Certification in inventory management or related field is an advantage.
Must be a Macau ID holder
Warehouse Assistant
Responsibility:
Conduct monthly full counts & daily spot checks;
Investigate variances and implement corrective actions;
Monitor temperature logs for cold room (e.g. -18C to 4C);
Update stock movements in Sage X3 System;
Identify slow-moving items for utilization;
Minimize spoilage or obsolescence losses;
Organize storage by category (food/beverage/cleaning zones);
Enforce First-In-First-Out (FIFO) policy;
Distribute requested items to user departments;
Requirement:
High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
General Cashier
Responsibility:
Responsible for cash management of hotel;
Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;
Responsible for cash paperwork processing and making statements;
Assist the hotel finance department with daily affairs and operations.
Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;
Manage, train and guide departmental cashiers on proper cash handling and reporting standards;
Requirement:
Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Proficient in Microsoft Office Suite and Infrasys POS
Flexible with rotating shift schedules
Cashier
Responsibilities:
Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.
Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).
Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).
Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.
Clean and organize the checkout counter work area, ensuring a tidy and professional environment.
Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.
Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.
Requirements:
High school graduate or above.
Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).
Must be willing and able to work in shifts (including nights, weekends, and holidays).
Information Technology
Information Technology Manager / Assistant Information Technology Manager
Responsibilities:
Infrastructure Design & Management:
Plan and deploy robust network infrastructure, including structured cabling (Cat6A/fiber), Wi-Fi, firewalls, and VLAN segmentation
Manage on-premises/cloud servers, NAS storage, and virtualization solutions to optimize resource utilization
Oversee the phased implementation of IT systems, including Active Directory, file servers, and applications (e.g., PMS, POS, Finance System, HRMS)
Ensure compliance and other regulations; develop incident response and disaster recovery plans
Conduct regular audits and system updates
Vendor & Project Coordination:
Manage supplier solutions for hardware, software, and professional services (e.g., FortiGate, Veeam, Active Directory, NPS-Radius, Microsoft Exchange and Office 365 etc)
Lead ELV system improvements, including CCTV redundancy and network isolation
Collaborate with finance, operations, and suppliers to ensure timely project delivery within budget
Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.
Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.
Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.
Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.
Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.
Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.
Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.
Requirements:
Bachelor’s degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in an executive support role or similar position.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
Demonstrated ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and attention to detail.
Experience in project management and familiarity with project management tools.
Knowledge of corporate governance and compliance standards.
Previous experience in a leadership role is a plus.
Good command of spoken and written Chinese and English
Headquartered in Macau, BoardWare Intelligence Technology Limited (1204.HK) is the leading company in the Guangdong-Hong Kong-Macau Greater Bay Area IT solutions market. With over 10 years of operating history, it has been dedicated to providing reliable, end-to-end and high-quality enterprise IT solutions covering professional IT services and managed services, to customers which include globally renowned enterprises or bodies in TMT, gaming and hospitality and public sectors in Macau. According to Frost & Sullivan, in 2021, the Group ranked first in the IT solutions market in Macau in terms of revenue, with a market share of 25.8%. To date, it has business presence extended to the Guangdong-Hong Kong-Macao Greater Bay Area, with branches established in Hong Kong, Hengqin, Zhuhai and Guangzhou.
Develop forecast for IT / Cyber Security business cases and manage their delivery.
Develop and execute strategy for discovering and securing new business opportunities.
Communicate with Sales Team to ensure consistency of approach and standardized outputs, to clearly convey sales performance and internal and external customer related information.
Collaborate with Product Development Team / Service Team and Sales Team to deliver new products that align with our vision and meet with market needs.
Work closely with Product Development Team to identify the key benefits and value proposition of products.
Deliver operational plan including the achievement of growth objectives with market share, revenue, profit and return on investment for customers.
Manage and implement marketing activities through research, strategic planning.
An understanding across breadth of cyber technology domains which includes but not limited to Managed Security Service/Solutions, e.g.SIEM, Incident Response, Threat Detection, and Network Security, Endpoint Security and understanding the inter-relationships between major components.
Strong technical skills with the ability to prioritize and execute in a methodical and disciplined manner. Set and manage expectations with senior stakeholders and team members.
Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives.
Qualifications:
Bachelor’s degree in Computer Science or relevant discipline.
At least 3-years experience in Presales, solution consultant in IT / Cyber Security.
Knowledge in cyber security, IT infrastructure, managed services.
Proactive to close deals and achieve company goals.
Exhibit strong motivation to drive sales.
Detail-oriented and able to multi-task.
Demonstrate strong organizational skills, have a good sense of time management and prioritize around tight deadlines, the ability to meet deadlines, and the ability to solve problems.
Exhibit excellent communication skills and relationship management.
Security Service Delivery Manager
Job Description:
Responsible for full lifecycle management of security service projects, ensuring delivery on time, with quality, and according to scope.
Build long-term, stable client relationships, focusing on improving renewal rates, while responding quickly to and resolving client feedback and issues.
Coordinate internal technical teams, sales teams, and third-party partners to ensure smooth project execution.
Work closely with technical teams to guarantee that delivery solutions meet industry standards and client requirements.
Review project-related documentation, including requirement analysis reports, testing reports, incident response reports, and final summary reports.
Qualifications:
Bachelor’s degree or above, preferably in Computer Science, Information Security, or Network Engineering.
Over 3 years of experience in the information security industry; prior experience in security service delivery or project management is preferred.
Familiar with penetration testing, red-blue team exercises, security operations, and security monitoring (SOC) technologies and processes.
Candidates with certifications such as CISP, CISSP, OSCP, CEH, ISO 27001 LA will be given priority.
Product Development Manager (Security)
Job Description:
Test and evaluate new technology.
Analyze customer requirements and provide objective solution/service on the use of IT security requirements.
Gather feedback from end users to continue to improve solution/service.
Design, analyze and implement efficient IT security systems.
Design, prepare and collaborate sales kit of solution/service.
Qualifications:
Bachelor's degree in Computer Science, Information Security, Network Engineering, or related disciplines.
3 years of experience in Information Security.
Knowledge of firewalls, antivirus and IDPS concepts.
Experienced in installing security software and documenting security issues.
Development Expert (Security)
Job Description:
Participate and cooperate with teams in the entire applications/solutions development lifecycle.
Participate in optimizing DevOps processes and application security;
Ensure compliance with the latest development standards and adherence to best practices.
Participate in the specification, analysis, design, programming, delivery, maintenance, and continuous improvement of software solutions to meet business objectives.
Proactively identify application issues and provide effective technical resolutions in a timely manner.
Qualifications:
Bachelor’s degree or above in Computer Science or related fields.
At least 1 year of full-time work experience on developing business and web applications in the last 5 years; candidate with more years of related experience will be considered for a higher position;
Proven programming experience with Go, RUST, and SQL is highly recommended;
Hands-on experience with financial system, frontend/backend web development frameworks, UI/UX design, mobile app development, Agile/Scrum, DevSecOps, and outsourced projects are all advantages; previous working experience in higher education is also an advantage;
Good command of both written and spoken English and Chinese (Mandarin and Cantonese).
Professional Service Department
Project Manager
Job Description:
Monitor and coordinate with engineers and sub-contractors in developing IT infrastructure design, preparing documents and report
Monitor and supervise the sub-contractors in completing their assignment
Manage performance of vendors and sub-contractors
Develop comprehensive and detailed project plan to monitor and track project progress, ensure all projects are delivered on-time.
Manage IT infrastructure projects including IP network, IP telephony, End-User Computer, Server, Storage, Security, etc.
Perform project management functions including scope management, resource and schedule management, risks and issues management, quality management, change control, etc.
Manage stakeholder relationship and work with client management level, vendors, sub-contractor and Boardware Service Team
Report project status effectively to client management and Boardware Management
Report and escalate to management as needed
Perform other related duties as assigned
Requirement:
Bachelor degree in Information Technology, Business or related discipline
Minimum 1 year experience in IT
Knowledge and working experience in IT, especially in System Integrator industry
Ability to manage and complete multiple projects according to priorities and deadlines
Good command of both written and spoken English, Cantonese. Mandarin is an advantage.
Service Engineer
Job Description:
IT project implementation and documentation.
Server / virtualization / OS / storage / Cloud solution.
Perform network maintenance and upgrades including service packs, patches, hot fixes and security configurations.
Configuration of infrastructure solution, including but not limited to, routing and switching, voice, firewall.
On-duty support.
Requirement:
1-year post-sales support experience and hands-on experience.
Knowledge of the Network Switching & Routing: OSPF, BGP, HSRP/VRRP, VPN, MPLS and QoS etc. is required.
Knowledge on Microsoft AD, Exchange / VMware / Backup Software.
Holder of HCIE / HCIA / CCNA certification or equivalent.
Experience in Network - Huawei/H3C, Firewall – Hillstone / Huawei / H3C / Sangfor is an advantage.
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
The Objective The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.
Key Job Responsibilities
Impacts the business and store environment in a positive manner aligning with store leadership and company goals
Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimising productivity and efficiency
Ensure engagement with customers and provide a friendly and easy to shop environment
Continue to build the client relationship daily with our customers
In partnership with leadership team, analyse reports to strategise and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
Leverages company tools, incentives, and strategies to support meeting store goals
Educates guests and staff on our product, community and culture
Understand and protect the Daily schedule that prioritises the best business strategy, in partnership with the Store Leadership
Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently
Sales Associate Qualifications
Preferred 1+ years prior work experience in a client-centric, sales environment
Passion for customer service and delivering exceptional experiences
Aligns with and embodies ALO’s Guiding Principles
Self-motivated with a desire to achieve results and excel individually, and as a team
Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required
Ability to stand and remain active for extended periods during a shift
JUST SOME OF THE PERKS
A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
A quarterly clothing allowance to support all‑day movement
Extensive career growth opportunities as ALO continues to expand across Macau
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Role Objective
The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.
Key Job Responsibilities
Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink
Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
Maintain and champion strong visual standards for the sales floor
Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximised
Support a safe work environment and efficient operation through strong stockroom standards and processes
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Identify product concerns and communicate inventory needs to support the business goals
Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Operations Associate Qualifications
Preferred 1+ years prior work experience in a client-centric, sales environment
Passion for customer service and delivering exceptional experiences
Aligns with and embodies ALO’s Guiding Principles
Self-motivated with a desire to achieve results and excel individually, and as a team
Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required
Ability to stand and remain active for extended periods during a shift
JUST SOME OF THE PERKS
A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
A quarterly clothing allowance to support all‑day movement
Extensive career growth opportunities as ALO continues to expand across Macau
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
ALO is bringing our elevated retail experience to Macau, and we are seeking a passionate Store Manager to join and build our founding leadership team.
The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.
Business Leader
Develop and execute the store’s retail strategies
Local market knowledge of clientele base and brand competitors
Aware of business trends that relate to the success of the store
Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
People Leader
Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching
Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
Establish internal & external pipeline through succession planning and recruitment strategy
Operations Leader
Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
Oversee and support execution of key operational and visual guidelines
Champion strong visual standards for the salesfloor by leveraging business performance data
Support a safe work environment and efficient operation
Develop schedules that deliver business results while maintaining labor effectively
Flow Experience Leader
Collaborate with cross-functional business partners to support organizational goals
Is an ALO ambassador and creates a culture that aligns with our mission
Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Create and implement effective communication strategies throughout store to achieve goals and KPI’s
Store Manager Qualifications
5+ years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel and Outlook)
Extraordinary interpersonal and communication skills, both verbal and written
Highly Motivated by driving business in a fast-paced, innovative environment
Independent work ethic, time management skills, and personal accountability
Aligns with and embodies ALO’s Guiding Principles
Business owner mindset with an entrepreneurial spirit
Requires constant movement in and around all areas of store
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career.Employees are scheduled to work in accordance with a roster determined by the Company, based on operational requirements. This may include weekends and public holidays.Employees are expected to demonstrate flexibility in their availability and support key peak trading periods, promotional events, and seasonal demands as required by the business.The Company is committed to providing equal employment opportunities and does not discriminate against any employee or applicant on the basis of any characteristic protected under applicable laws and regulations.
