Our client is a reputable corporation in the field of nutritional health science, dedicated to advancing human health through innovative, science-based nutrition solutions. With a strong portfolio of premium health products trusted worldwide, the company focuses on supporting people at every life stage — from general wellness and healthy ageing to targeted nutritional therapy — and is committed to continuous research, quality, and meaningful impact in the health and nutrition industry.
Are you target-driven, people-oriented, and passionate about helping others live healthier lives? We’re looking for enthusiastic Product Specialist to drive sales, build strong relationships, and make a real impact!
Key Responsibilities:
Plan and launching promotions, product sampling, and in-store/trade events to hit annual sales targets and boost product visibility
Execute daily field sales plans: Visit pharmacies, clinics, and key accounts; deliver engaging product presentations and close deals
Keep accurate customer profiles, and sales data in our CRM system for forecasting and follow-up
Manage samples and promotional materials — track usage to get the best results
Build and nurture long-term relationships with KOLs and influencers to support future growth
Stay ahead and share insights by monitoring competitors’ moves, new products, pricing, and promotions
Key Requirements:
Tertiary education, preferably in Nutrition or a related discipline - but not mandatory
A minimum of ONE-year of experience in sales and customer service is preferred
Solid MS Office skills with great business analysis ability
Independent, target-oriented, sales-focused, and truly customer-centric mindset with excellent communication skills
Responsible for handling the daily sales activities and providing courteous customer services to customers. Besides handling the typical sales transactions, may have additional responsibility for monitoring a product category with superiors, such as stock and inventory controls, quality control and price events.
Key Accountabilities
Accomplish the daily assigned duties and achieve the sales objective
Provide professional customer services and interacts with customer to build strong customer relationships
Increase the customer database by capturing as much customers’ information as possible
Communicate well with customers and colleagues at all levels
Display merchandise in accordance with Company’s guidelines and ensure all merchandise on display are properly priced, labeled, signed and in good condition
Perform daily stock count accurately and efficiently
Ensure that Store is clean and tidy in all aspects
Perform other duties as assigned
Qualifications
Secondary school graduate or above in any discipline
Minimum 2 years relevant sales & customer services experience in fashion retail
Pleasant, outgoing, and eager to interact with different levels of customers
Good command of spoken Cantonese, Mandarin, and English
Macau ID holder is a Must
Candidates with more experience may be considered as Senior Client Advisor
Interested parties please send detailed resume and expected salary to Human Resources Department email: career@mo.gucci.com.
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Senior IT Manager (Team Lead)
Key Accountabilities / Impact on Business
Manage Business and Function relationships and drive technological innovation agenda, delivering IT solutions (covering Applications and Infrastructure) for Macau.
Implement and coordinate IT initiatives while working with HK / local stakeholders to provide optimised services adjusted to address anomalies where appropriate.
Provide leadership on regulatory and compliance matters impacting Technology, ability to represent the bank to lead and drive the local regulatory IT initiatives on Banking Infrastructure ensuring the quality and timely delivery of the IT solutions.
Identify opportunities to enhance productivity and execution across the Technology function, including direct cost, headcount management, and annual planning for local teams.
Actively liaise with HK IT horizontals to draw upon their expertise and support in establishing broad guidelines, defining standards and selecting tools.
Attend relevant local governance committees, engaging in and managing key Technology topics.
Ensure that all local demand is clearly articulated within HK Business portfolios and for ensuring that relevant information is captured to enable local demand to be prioritised.
Work with counterparts to deliver IT solutions, e.g. HK Value stream and relevant tech delivery parties to deliver application development solutions.
Understand and ensure compliance with local regulatory technical requirements and banking solution protocols as defined by Macau regulator.
Maintain awareness of business, regulatory and market issues, providing support and thought leadership to enhance the Technology function.
Provide local Chief Operating Officer with full oversight of, and advice on, all technology issues related to the market.
Promote a culture in alignment with the Group Values striving for excellence and dependability within an open and transparent working environment.
Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks in line with HSBC Risk Management Framework.
Motivate and inspire the team to achieve the high professional standards in delivering to business objectives.
Review and maintain all systems to HSBC standards.
Experience, Skills and Qualification
Excellent communication, interpersonal and leadership skills, with experience of dealing with executives at all levels.
Proficient in written / spoken English and Chinese /Cantonese is a MUST.
Minimum 5 years’ experience in a managerial role within an IT or related field.
Able to actively engage with technology partners to drive HSBC Macau (as part of HK business and under HK Value Stream) IT Strategy.
Good background and knowledge on a broad spectrum of Banking, Cards, Finance, Risk and Compliance systems.
High maturity in matrix management structures.
Ability to develop practical, cost-effective solutions to complex issues.
Knowledge on IT infrastructure, project program delivery management, networks and telecommunications, desktop technologies knowledge and experience would be an advantage.
Can leverage "soft power" such as values, vision, charisma, networking and collaboration to exert influence outside of reporting lines.
Understand business finance and Technology Budget management.
Manager, Cards Management – RBW - Macau
Key Accountabilities / Impact on Business
Formulate credit card strategies and develop business plan per Group strategic imperatives and local business requirements
Implement all on-the-ground credit card initiatives from acquisition, usage to retention plus business control activities to effectively manage credit card portfolio and achieve ROP targets
Manage special credit card projects and system enhancement items to meet business, card associations and regulatory requirements
Assist to drive the implementation of card deliverables and operational initiatives according to Group’s customer centric strategy and treating customer fairly principles
Ensure the delivery of superior customer experience though customer oriented product offers and services provided
Provide functional support in terms of product management and control by working closely with various MMO teams as well as various ASP/ Group RBWM teams.
Be connected and ensure alignment with stakeholders to deliver business strategies and objectives.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the bank’s value and build a customer centric and risk adverse culture
Ensure the business control from AML, fraud prevention to credit risk Support the launch of all BRCM related activities on cards and ensure controls of RCA are in order
Experience, Skills and Qualification
University graduate
Minimum 5 years of working experience in management position of credit card issuing business
Good understanding on credit card business in particular on portfolio management and product development areas
Good project management, interpersonal and problem-solving skills
Commercial and customer oriented as well as able to work independently with minimum oversight
Able to build connections and work collaboratively across functional and business lines
Excellent command in written and spoken English
Premier Relationship Mgr I - RBW - Macau
The main roles of the job holder ensure the successful implementation of business strategies and Retail Banking & Wealth Management (RBWM)’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.
Job Roles & Responsibilities:
To contribute to the Bank’s service and sales goals and profitability by proactively growing the HP portfolio through regular meeting as per customer needs, and achieving RBIF scheme
To contribute to the growth of customer portfolio by initiating proactive customer contacts to build, cement and reinforce relationship with own portfolio customers.
Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.
Acquire new Premier relationship and manage all aspects of a portfolio of Premier custom relationships.
Comply with Global guidance and financial crime activities, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the CDD/EDD reviews promptly with quality outcome
Qualifications:
2-3 years banking experience
Customer service focused mindset
Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License
Good selling and presentation skills
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
General Banking Officer (BDO) - RBW Macau
Job Roles & Responsibilities:
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Identify potential customers with Deposits, Fx, HMLs, credit cards, IBC a/c, GI , PIB and Life insurance needs.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing consistently high level or service delivery and efficiency to Premier and general banking customers.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Contribute the continuous improvement of the Bank’s service & sales processes and standards
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirement
Proactively initiating cross-departmental collaboration in Group and delivering comprehensive services to clients
Job Requirements:
Customer service focused mindset
High proactiveness and engagement in promoting the bank’s services and actively developing new customer’s portfolio
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
RM Support Associate
Principal Accountabilities:
Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc for designated relationships are optimized and effective.
Ensure credit applications are timely raised for submission.
Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.
Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.
Work with various business partners to ensure appropriate products are offered to customers.
Assist relationship managers to achieve time-to-cash targets on new money faciliites and renewal of securities before expiry.
Backup other colleagues during leave.
Particpate in regular and ad hoc departmental calls/meetings.
Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..
Work with relationahip managers to ensure credit approval conditions are fulfilled.
Timely response to customer queries.
Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.
Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.
Knowledge & Experience / Qualifications:
Bachelor degree in a relevant area
Strong interpersonal skills and commercial acumen as well as good relationship building skills
Results driven with sound knowledge of Commercial Banking products
Customer focused and have strong interpersonal and problem solving skills
Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
Fluent in spoken and written English with knowledge in Putonghua is an advantage
Proficient in using Microsoft Word, Excel and PowerPoint
Local Management Associate Programme
About the Role:
HSBC Macau Branch offers a comprehensive range of banking services to customers, from local citizens to customers with international backgrounds or needs. With our sustained business growth, we continue to build development opportunities for our people. The Management Associate Programme provides you with the opportunities to gain valuable experience on how to analyze, prioritize and act on goals from a strategic leadership perspective as well as to explore your skills and knowledge in Banking Operations.
For: Final year students or graduates with less than 2 years’ full time experience
Duration: 24 months
Start Date: June 2026 onwards
Location: Macau
Principal Responsibilities:
As part of the programme, you will undertake attachments in product, customer facing and business risks in various Banking functions
Provide a wide spectrum of quality support to Managers to enable them to drive revenue, improve client engagement and maximize operational efficiency
Assist to prepare appropriate analysis and preparation of proposals, presentations and pitches to prospective customers
Assist to develop and maintain cordial customer relationship and provide quality customer services
Assist to prepare for credit proposals and monitor account performance, product development, customer analysis and pre-pitching research
Assist to conduct regular and effective credit reviews and visit customers' operational facilities to take proactive control measures to ensure credit quality
Assist to provide ongoing risk monitoring including Global Standards, sanctions, Anti Money Laundering alerts and act as an escalation point for risk issue response
Qualifications and Requirements:
Permanent resident of Macau or holding a valid Macau ID
Bachelor’s degree or above, a final year student from an accredited university or graduate with less than 2 years’ full time experience,
Previous work experience and exposure in credit and relationship management, product development and customer relationship management preferred
Excellent verbal and written communication skills in English, Mandarin and Cantonese
Good level of business acumen and commercial awareness
Strong analytical skills and ability to challenge
Strong sales and customer orientation, with ability to communicate effectively and create connection with others
Capable of serving as a role model for displaying openness, teamwork and integrity
A high degree of cooperation and teamwork with career aspiration in customer-facing roles, while retaining the ability to operate with sufficient independence and objectivity in order to review and challenge proposals from the coverage teams
Application Deadline : 31 March 2026
Achieve your potential at HSBC Macau
With the help of senior leaders and peers, you will be given all the tools, guidance, and exposure you need to develop a range of skills and knowledge to succeed in banking operations while building on the ones that set you apart from the competition. With so much to offer, we’re ideally placed to help you realize your ambitions. Join us to develop yourself into a successful leader!
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
Interested candidates, please create your profile and apply directly via:
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Team Leader, Wealth Planning Specialist, HSBC Life Macau
Key Accountabilities / Impact on Business
Provide leadership, coaching, and development to a team of Wealth Planning Specialists (WPS) to deliver top-notch financial planning services and fulfil customer needs with insurance solutions
Ensure the insurance/ protection needs of customers are fulfilled with quality and all relevant regulatory and internal guidelines are adhered to throughout the insurance sales process
Manage the team’s portfolio to ensure the highest rate of customer satisfaction and persistency
Identify and execute initiatives to capitalise on business opportunities, such as referrals from affinity partners, and outbound call campaigns
Drive the overall vision and strategy for the WPS team, ensuring alignment with organisational goals and strategic direction
Obtain feedback from customers/working partners and provide insight for streamlining process and ideating product solutions, customer campaigns
Develop, formulate and implement business strategies with the aim to
Collaborate with referral/business partners to effectively mobilize resources to serve prospects/customers
Lead initiatives to strengthen and promote HSBC Life's brand and reputation, ensuring adherence to service quality benchmarks
Experience, Skills and Qualification
University graduate
Relevant industry certifications or qualifications (Insurance Intermediaries Qualifying Examination Papers 1, 3 and 5)
At least 3 – 5 years of experience in business development, client servicing or distribution support within the financial services or insurance industries.
Strong business and financial acumen with the ability to manage KPIs effectively
Knowledge of regulatory frameworks and industry standards within the insurance/banking sectors
Excellent leadership, presentation communication skills, with the ability to influence and engage stakeholders
Strong proficiency in Microsoft Office
Fluent in English, Cantonese and Mandarin
Wealth Planning Specialist – HSBC Life, Macau
滙豐人壽保險 - 理財策劃顧問
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試，並達到最高質量
Qualifications 工作經驗要求
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位，相關人士必須為有權利於澳門工作。
Assistant Manager, Operations and Customer Service
Principal Responsibilities
Assist manager in maintaining a smooth, effective and efficient daily operations of the department
Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claim
Handle enquiries and provide services to customers at service counter and hotline
Assist timely filing to regulators
Manage projects and initiatives, ensuring timely completion and alignment with company goals.
Communicate project status and updates to stakeholders regularly
Ensure timely delivery of quality services by meeting departmental benchmarks
Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly
Experience, Skills and Qualifications
University degree holder
Minimum 5 years of working experience in financial institutions and customer service related areas
Solid knowledge in insurance products
Effective analytical and problem solving skills
Excellent communications and interpersonal skills
Fluent in English, Cantonese and Mandarin
Computer-literacy
Self-motivated and able to work independently
Customer Growth and Engagement Assistant Manager (12-months contract)
Marketing campaign & events coordination
Collaborate with external agencies on the design of marketing collaterals and manage change requests
Coordinate with internal stakeholders to gather feedback and implement event-related updates
Develop compelling content plan and create communication content to customers
Review and edit copywriting materials, ensuring accuracy and relevance
Responsible for public website (PWS) content update, planning and management
Support the planning, briefing, and coordination of events as assigned
Prepare and organize event materials
Promotions, discount and offers management
Prepare terms and conditions and communication materials for promotional offers
Champion the sourcing and production of company premium and customer gifting
Compile and maintain accurate record of the gift handling
Provide administrative support for form submissions and approval workflows
Manage offer fulfillment processes and perform data accuracy checks
Handle the printing of letters as needed
Admin
Oversee gift stock inventory and reporting
Consolidate quotations and update expense records
Coordinate business result tracking, including Excel data input and inventory monitoring
Organize delivery and logistics for gift items
Vendor onboarding and renewal process management
Internal comms preparation
Experience, Skills and Qualification
Degree level of qualification in Business Studies, Marketing or a related discipline
Minimum of 5 years’ experience in managing and driving integrated marketing and communication campaigns in insurance companies or other relative industries
Demonstrated success creating customer-centric campaigns that speak to specific target customers
Experience in insurance or finance industry is a benefit
Strong project management skill with self-initiation and drive to achieve excellence
To be considered for this role, the relevant rights to work in Macau
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.
Full Time & Part Time Sales Assistant
全職及兼職 店舖銷售員
Provide excellent customer service and support the sales
Passion in fashion retail industry
Strong customer-service mindset and excellent selling techniques
Good communication and interpersonal skills
A positive and self-motivated team player
Immediate available is highly preferred
Application 申請方式：
Interested parties please submit your application to recruit.hk@kenzo.com with your CV / Resume.
We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.
Join our unique family and shape your future career with us!
Assistant Front Office Manager / Senior Front Office Supervisor
Oversee the daily operations of the front desk, reservations, and guest service
Ensure smooth check-in and check-out processes, addressing any guest concerns promptly
Ensure smooth check-in and check-out processes, addressing any guest concerns promptly
Monitor and maintain the hotel’s property management system (PMS) and other relevant software
Ensure accurate handling of guest accounts, billing, and cashiering procedures
Ensure all guests receive a warm welcome and personalized service throughout their stay
Handle guest complaints and resolve issues in a timely and professional manner
Implement strategies to enhance guest satisfaction and loyalty
Maintain a visible presence in the lobby to interact with guests and address their needs
Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest
Requirements:
3 - 5 years of experience in a 4-star or above hotel in Macau, with at least 3 years in a Front Office managerial role.
Bachelor’s degree in Hospitality Management.
Relevant certifications in hospitality, front office, or guest service management.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus).
Ability to multitask and work under pressure in a fast-paced environment.
Proficient in both Chinese and English.
Concierge Supervisor
Responsibility:
Lead the concierge team and ensure high-quality service delivery
Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests
Handle guest complaints and provide prompt resolutions
Collaborate closely with Front Office and other departments to enhance guest experience
Train and guide concierge employees to follow hotel standards and procedures
Manage concierge resources and maintain a clean, organized work area
Build and maintain strong relationships with local vendors and travel partners
Requirement:
Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred
Bachelor’s degree in Hospitality Management
Strong knowledge of local attractions, transportation options, and business contacts
Excellent communication skills in English and Chinese
Strong leadership, problem-solving, and customer service skills
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Proficient in Microsoft office suite
Reservation Supervisor
Responsibility:
Supervise the reservation team to ensure all bookings are handled accurately
Respond to guest and travel agent inquiries with professional recommendations
Manage room inventory and participate in pricing strategies aligned with revenue goals
Coordinate with Front Office, Sales, and other departments to ensure consistent information
Handle complaints and special booking requests with effective solutions
Train and guide reservation employees to maintain service quality
Maintain accurate data and reports in the reservation system
Requirement:
Minimum 3 years of experience in hotel reservations or related departments
Bachelor’s degree in Hospitality Management
Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
Good communication skills in English and Chinese
Strong leadership, problem-solving skills, and attention to detail
Willing to work shifts, weekends, and public holidays
Proficient in Microsoft office suite
Reception Agent
Responsibilities:
Handle guest check-in and check-out procedures
Respond to guest inquiries and provide relevant information and assistance
Address guest complaints and escalate issues to supervisors when necessary
Maintain a clean and organized front desk area in line with hotel standards
Coordinate with other departments to meet guest needs
Operate the property management system and accurately record guest information
Promote hotel services and facilities to enhance guest experience
Requirements:
Previous experience in hospitality or customer service is preferred
Good command of spoken and written in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Proficient in Microsoft office suite
Concierge
Responsibilities:
Assist guests with transportation, ticketing, itinerary suggestions, and personalized services
Respond to guest inquiries and provide local information and assistance
Support the concierge supervisor in handling daily tasks and special guest requests
Coordinate with Front Office and other departments to ensure guest needs are met
Maintain a clean and organized concierge desk, reflecting the hotel’s professional image
Help manage concierge resources and record guest service requests
Requirements:
Previous experience in hospitality or customer service is preferred
Good knowledge of local attractions, transportation, and events
Adequate communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Responsible, detail-oriented, and a good team player
Proficient in Microsoft office suite
Reception Supervisor
Responsibilities:
Oversee daily front office activities including check-in, check-out, and guest inquiries
Ensure all front desk employees deliver courteous and efficient service according to hotel standards
Handle guest complaints and resolve issues promptly and professionally
Assist in employee scheduling, training, and performance monitoring
Coordinate with other departments to ensure guest needs are met
Monitor room availability and support revenue optimization strategies
Maintain accurate records and reports related to front office operations
Ensure the front desk area is clean, organized, and presentable at all times
Requirements:
Minimum 3 years of experience in front office roles
Strong leadership and communication skills
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
Able to handle guest complaints with professionalism and empathy
Good command of spoken and written in English and Chinese
Proficient in Microsoft office suite
Detail-oriented, organized, and able to work under pressure
Willing to work shifts, weekends, and public holidays
Operator
Responsibilities:
Answer and transfer internal and external calls accurately to the appropriate department or room
Handle guest messages, wake-up calls, and other phone-related services
Report communication equipment issues and assist with basic troubleshooting
Coordinate with Front Office and other departments to ensure accurate message delivery
Maintain a clean and organized switchboard area
Assist in handling emergency calls and special situations according to hotel procedures
Requirements:
Previous experience in hospitality or customer service is preferred
Familiarity with PABX systems and basic hotel operations
Good communication skills in English and Chinese
Friendly, courteous, and with strong interpersonal skills
Willing to work shifts, weekends, and public holidays
Detail-oriented, responsible, and a good team player
Answer guest inquiries about hotel services and local attractions
Handle service requests via phone, email, or in person
Assist guests with bookings for transport, dining, or tours
Maintain a clean and professional front desk area
Record and follow up on guest feedback and complaints
Support luggage storage and lost-and-found handling
Coordinate with other departments to fulfill guest needs
Requirements:
Strong communication and customer service skills
Familiarity with basic front desk procedures and systems
Friendly demeanor, professional appearance, and proper etiquette
Ability to stay composed in a fast-paced environment
Basic English proficiency for guest interaction
Willingness to work shifts, nights, and holidays
Prior experience in hospitality or customer service is a plus
Proficient in Microsoft office suite
Food & Beverage
Head Chef
Responsibilities:
Oversee the daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Sous Chef
Responsibilities:
Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation
Ensure all dishes meet the hotel’s quality, taste, and consistency standards
Supervise and coordinate the work of kitchen staff during shifts
Monitor inventory levels of food supplies and kitchen equipment
Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences
Contribute creative ideas for new dishes and seasonal specials
Ensure all recipes and portion sizes are followed accurately
Ensure all food served meets the hotel’s quality standards and guest expectations
Address guest feedback and complaints related to food quality or service promptly and professionally
Collaborate with the Food and Beverage team to enhance the overall dining experience
Requirements:
Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.
High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required.
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in F&B management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Chef
Responsibilities:
Plan and prepare a variety of dishes according to menu specifications
Supervise kitchen staff and delegate tasks effectively
Ensure food quality, taste, and presentation meet standards
Monitor inventory and order supplies as needed
Maintain cleanliness and hygiene in all kitchen areas
Follow food safety regulations and company policies
Develop new recipes and contribute to menu innovation
Manage kitchen operations during busy service hours
Requirements:
Proven experience as a Chef or in a similar culinary role
Strong knowledge of cooking techniques and kitchen equipment
Familiarity with food safety and hygiene standards
Ability to lead and motivate a kitchen team
Creativity and passion for food presentation and flavor
Good time management and organizational skills
Willingness to work flexible hours, including weekends and holidays
Culinary certification or relevant training is preferred
Chef Assistant
Responsibilities:
Assist in preparing ingredients for cooking
Follow instructions from Chef during food preparation
Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.
Operate basic kitchen equipment safely; Help with plating and presentation of dishes
Comply with food safety and hygiene standards
Requirements:
Basic knowledge of cooking techniques and kitchen operations
Willingness to learn and follow instructions
Ability to work in a fast-paced environment
Good hygiene and cleanliness habits
Team player with a positive attitude
Physical stamina to handle kitchen duties
Flexibility to work shifts, including weekends and holidays
Culinary training or relevant experience is an advantage
Stewarding Supervisor
Responsibilities:
Manage and schedule the entire stewarding team.
Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.
Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.
Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.
Oversee the proper operation and the maintenance of equipment.
Coordinate with the Executive Chef and kitchen department heads to support their operational needs.
Manage waste disposal and recycling programs efficiently.
Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.
Requirements:
Proven experience as a Chief Steward or similar role in a high-volume kitchen.
In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.
Strong leadership and team management abilities.
Excellent organizational and inventory management skills.
Ability to work under pressure in a fast-paced, hot, and humid environment.
Good communication skills to interact effectively with kitchen and purchasing departments.
Basic mechanical knowledge for troubleshooting machines is a plus.
Willingness to work shifts, including weekends and holidays.
Steward
Responsibilities:
Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.
Dispose of waste and recyclables according to established procedures.
Assist with receiving and storing deliveries as needed.
Follow all safety and sanitation protocols (e.g., HACCP).
Support other kitchen staff with basic tasks when required.
Requirements:
Previous experience in hospitality or kitchen operations is preferred
Basic knowledge of hygiene and food safety standards
Ability to work efficiently in a fast-paced environment
Physically fit and able to handle cleaning tasks and equipment
Team-oriented with good communication skills
Willingness to work shifts, including weekends and holidays
Attention to detail and a strong sense of responsibility
Basic understanding of kitchen tools and equipment
Restaurant Manager / Restaurant Supervisor
Responsibility:
Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service
Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Monitor inventory levels of food, beverages, and supplies, and manage procurement processes
Requirement:
5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage
Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
Relevant certificates in food safety and sanitation (e.g., HACCP) are required
Proficient in restaurant management software and Microsoft Office Suite
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in restaurant management software and Microsoft Office Suite
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Willingness to work flexible shifts, including weekends and holidays
Senior Restaurant Captain / Restaurant Captain
Job Description:
Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service
Monitor food quality, assist in inventory checks and prevent unnecessary expenses
Address guest feedback and complaints promptly and professionally
Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality
Promote upselling and verify accurate billing procedures
Support the setup and execution of events
Enforce hygiene (HACCP) and safety regulations
Report maintenance issues and conduct routine equipment checks
Perform other operational tasks as required
Job Requirements:
4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable
Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred
Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)
Good command of spoken and written Chinese and English
Bartender
Responsibilities:
Mix and serve various alcoholic and non-alcoholic beverages
Greet guests and provide friendly, professional service
Manage bar inventory and conduct regular stock checks
Keep the bar area clean and organized
Recommend drinks and promote sales
Handle customer orders and process payments
Monitor alcohol consumption to ensure guest safety
Assist in preparing garnishes, fruits, and bar snacks
Requirements:
Knowledge of spirits, cocktails, and mixing techniques
Strong communication and customer service skills
Ability to work in a fast-paced environment
Responsible and detail-oriented
Willingness to work shifts and holidays
Bartending certification is a plus
Prior bartending experience preferred
Waiter
Responsibilities:
Greet customers and escort them to their seats
Present menus and answer questions about dishes
Take and accurately record food and drink orders
Serve meals and beverages promptly
Attend to customer needs and requests
Clear tables and reset for the next guests
Handle billing and payment transactions
Coordinate with kitchen and other staff
Requirements:
Strong communication and customer service skills
Ability to work efficiently in a fast-paced environment
Basic knowledge of food service and etiquette
Physical stamina to stand and carry trays for long periods
Attention to detail and hygiene standards
Teamwork and collaboration abilities
Flexibility to work shifts, evenings, and holidays
Prior experience is a plus
Housekeeping
Housekeeping Supervisor
Responsibility:
Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
Develop and implement housekeeping procedures and protocols to improve efficiency and quality
Monitor and manage inventory of cleaning supplies, linens, and amenities
Requirements:
Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.
Bachelor’s degree in Hospitality Management
Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
Ability to multitask and work under pressure in a fast-paced environment
Good command of spoken and written Chinese and English
Linen Room Supervisor
Responsibility:
Supervise, schedule and train linen room staff.
Maintain linen/uniform room organization and conduct regular inspections.
Coordinate with laundry and other departments.
Manage linen/uniform inventory and prepare approved orders.
Inspect all linen/uniforms before issuing and arrange repairs.
Report any damage or losses.
Follow all hotel SOPs and procedures.
Maintain professional grooming standards.
Promote teamwork and positive work behavior.
Perform additional duties as assigned.
Job Requirement:
Minimum 3 years of experience in linen room / laundry operations
Bachelor’s degree in Hospitality Management
Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.
Familiar with textile characteristics and professional laundry standards
Skilled in operating industrial laundry equipment and linen management systems.
Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.
Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.
Flexible schedule availability (including night shifts, weekends, and holidays).
Fluent in Cantonese and Mandarin, with good English communication skills
Able to work under pressure and adapt to shift schedules.
Housekeeping Coordinator
Responsibilities:
Answer calls promptly and professionally, relay messages to relevant staff
Coordinate room status changes between Front Office & Housekeeping
Process lost & found items properly
Submit urgent maintenance requests to Engineering
Prepare daily room attendant assignments and room assignments
Generate and review occupancy reports (OOO/VIP/arrivals/departures)
Manage guest loan items with proper documentation
Follow all hotel SOPs and grooming standards
Demonstrate professional conduct and teamwork
Perform additional duties as assigned by superior
Requirements:
High school diploma or above
With related experience is advance
Room Attendant
Responsibilities:
Sorts soiled linen / uniforms and forwards to the Laundry.
Maintains the area of responsibility in a clean and orderly manner.
Ensures proper shelving of the clean linen / uniforms.
Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.
Prepares clean linen according to the requisition.
Assists the supervisor in checking inventory.
Performs any other duties as directed by the Linen Room Supervisor.
Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.
Maintains personal grooming as per Hotel’s standard.
Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.
Requirements:
Minimum 1 year of room cleaning experience (hotel experience preferred).
Proficient in standard room cleaning procedures.
Proper use of various cleaning equipment and chemicals.
Proper handling of lost-and-found items.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Public Area Attendant
Responsibilities:
Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.
Ensures equipment is well-maintained and reports defects to supervisors.
Follows hotel safety, emergency, and pest control procedures.
Handles lost-and-found items promptly.
Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.
Performs additional duties as assigned and promotes teamwork.
Requirements:
Able to identify cleaning requirements for different materials.
Capable of prolonged standing work.
Diligent and detail-oriented, able to complete tasks independently.
Works well with colleagues to accomplish collaborative tasks.
Able to work under pressure and adapt to shift schedules.
Tailor / Seamstress
Responsibilities:
Professionally alter/repair uniforms, drapes and linens to hotel standards.
Maintain an organized inventory of sewing supplies.
Ensure equipment and work area remain clean and functional.
Complete assigned tasks from Linen Room Supervisor.
Strictly follow all hotel and departmental procedures.
Maintain proper personal appearance standards.
Exhibit professional conduct and teamwork.
Requirements:
Prior experience in tailoring or related work is preferred.
Familiarity with various fabrics and sewing techniques.
Detail-oriented, responsible, and able to work independently.
Good time management skills.
Able to adapt to hotel working environment and shift schedules.
Basic communication skills and a strong sense of teamwork.
Able to work under pressure and adapt to shift schedules.
Safety Assurance
Safety Assurance Team Leader
Responsibility:
Supervisor all security operations, including surveillance systems, access control, and patrol
Respond promptly to security incidents, emergencies, and guest complaints
Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel
Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service
Requirements:
Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry
Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus
Possession of First Aid and CPR certification is an advantage
Excellent communication and interpersonal abilities
Proficiency in using security systems and technology
Ability to remain calm and make quick decisions under pressure
Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
Safety Supervisor
Responsibilities:
Develop and implement hotel security policies and emergency plans
Supervise daily duties and shift schedules of security staff
Conduct safety training to enhance staff awareness
Handle emergencies and report to management promptly
Regularly inspect surveillance systems, fire equipment, and evacuation routes
Maintain effective communication with police, fire departments, and other external agencies
Plan and execute security measures for major hotel events
Prepare security reports and recommend improvements
Requirements:
Minimum 3 years of experience in hotel or property security management
Familiarity with security systems, fire equipment, and emergency procedures
Strong organizational, coordination, and leadership skills
Ability to handle emergencies and make quick decisions independently
Excellent communication skills and customer service mindset
Willingness to work shifts and on holidays
Security certification or relevant professional license preferred
Safety Assistant
Responsibilities:
Patrol all hotel areas to ensure safety and eliminate hazards
Handle security-related issues for guests and staff
Monitor surveillance systems and report irregularities promptly
Assist in managing emergencies and unexpected incidents
Control access at entrances and exits for people and vehicles
Support fire drills and safety training activities
Maintain order in public areas and prevent disputes or disturbances
Keep duty logs and report work status to supervisors
Requirements:
Prior experience in hotel or property security is preferred
Physically fit and able to work shifts, including night shifts
Good observation skills and ability to respond to emergencies
Responsible and detail-oriented work ethic
Basic communication skills and customer service awareness
Familiarity with security equipment and procedures is a plus
Basic Security Training Course certification is preferred
Estate
Duty Engineer / Technician
Responsibilities:
Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties
Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems
Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met
Perform regular maintenance to ensure optimal functioning of equipment
Stay up to date with the latest industry regulations and best practices
Perform other tasks assigned by Manager
Requirements:
Minimum 2 years of relevant experience on coordination of MEP services
Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field
Familiar with MEP or Building Services requirements and standards
Self-motivated and can work independently and sound problem-solving skills
Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel
Good command of both spoken and written Chinese and English
Excellent interpersonal and communication skills
Immediately available is preferable
Sales & Marketing
Marketing Manager / Assistant Marketing Manager
Responsibilities:
Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives
Create annual marketing plans, including specific goals and budgets
Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences
Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions
Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives
Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities
Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests
Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty
Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence
Proofread all marketing collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry
Bachelor’s degree in Business, Marketing, or a related field
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Sales Manager / Assistant Sales Manager
Responsibilities:
Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets
Explore, identify, and develop new opportunities
Perform sales activities to meet corporate objectives
Ensure completeness and validity of customer orders, and coordinate with various departments
Monitor and evaluate sales activities to achieve desired business goals
Service new and existing clients
Conduct market research to monitor industry trends and competitor activities
Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement
Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events
Establish strong relationships with key clients, negotiate and prepare contracts
Perform other tasks assigned by the Senior Sales Manager
Proofread all sales collaterals before publishment to ensure accuracy and consistency
Requirements:
Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry
Presentable, creative, self-motivated, responsible, organized, team player with good time management skills
Mature with a positive mindset and a good team player
Knowledge of the local market and industry trends
Excellent communication, presentation, and negotiation skills
Computer proficiency is required
Fluency in both spoken and written English and Chinese
Sales Executive
Responsibility:
Handle all sales-related documentation, activities and reports
Manage accounts and maintain client relationships
Assist in sales strategy planning and perform market and competitor analysis
Adherence to company policies and perform other duties as assigned by superior to meet business needs
Requirement:
Minimum 1 year of sales experience, preferably in hospitality
Diploma in Hospitality Management, Business Administration or a related field
Finance
Finance Supervisor - Account Receivable & Income Audit
Responsibility:
Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;
Prepare journals, daily operating report and reconciliation;
Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;
Prepare daily report reflecting total sales and submitted to Financial Controller & Management;
Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.
Verify and update invoices, debit and credit notes, vouchers and receipts to guests;
Reconciliation of receivable statement against system statement accounts;
Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;
Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;
Ensure that vouchers are presented in numerical sequence and are properly accounted for;
Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus
Ability to meet deadline
Detail-oriented team player with financial analytical skills.
Purchasing Supervisor
Responsibility:
Assist to establish and implement purchasing department policies & procedures
Advise superior on ways to improve effectiveness and efficiency of Purchasing department
Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors
Research potential vendors, compare and evaluate offers from suppliers
Negotiate contract terms for agreement and pricing
Track orders and ensure timely delivery
Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products
Other duties or ad-hoc tasks assigned by superiors
Job Requirement:
Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
General Cashier
Responsibility:
Responsible for cash management of hotel;
Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;
Responsible for cash paperwork processing and making statements;
Assist the hotel finance department with daily affairs and operations.
Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;
Manage, train and guide departmental cashiers on proper cash handling and reporting standards;
Requirement:
Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Proficient in Microsoft Office Suite and Infrasys POS
Flexible with rotating shift schedules
Finance Assistant (AR & Income Audit)
Responsibility:
Process invoices, debit and credit notes, vouchers and receipts to guests;
Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;
Sort out, filing, archiving relevant AR & Income audit supporting documents;
Audit and trace the bank records for accuracy of cash/bank receipt;
Act as cashier substitute when necessary.
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduate is welcome
Software: Words, Excel, Powerpoint, SageX3.
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Finance Assistant (AP & Costing)
Responsibility:
Prepare payment vouchers, cheque, remittance;
Ensure regular payment are handled on times;
Sort out, filing, archiving relevant AP & Costing supporting documents;
Participate in month end stock taking and assist Auditor for annual stock taking;
Messenger for banks, supplier and government departments etc;
Other duties or ad-hoc tasks assigned by superiors;
Requirement:
Bachelor degree holder or above in Accounting/ Finance
Good command of spoken and written Chinese and English
Fresh graduates are welcome
Software: Word, Excel, PowerPoint, SageX3
Ability to meet deadline
Detail-oriented team player with financial analytical skills
Warehouse Assistant
Responsibility:
Conduct monthly full counts & daily spot checks;
Investigate variances and implement corrective actions;
Monitor temperature logs for cold room (e.g. -18C to 4C);
Update stock movements in Sage X3 System;
Identify slow-moving items for utilization;
Minimize spoilage or obsolescence losses;
Organize storage by category (food/beverage/cleaning zones);
Enforce First-In-First-Out (FIFO) policy;
Distribute requested items to user departments;
Requirement:
High school graduated or above
Good command of spoken and written Mandarin, Cantonese (English is a plus)
Software: Words, Excel, Powerpoint
Cashier
Responsibilities:
Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.
Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).
Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).
Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.
Clean and organize the checkout counter work area, ensuring a tidy and professional environment.
Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.
Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.
Requirements:
High school graduate or above.
Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).
Must be willing and able to work in shifts (including nights, weekends, and holidays).
Human Resources
Human Resources Manager / Assistant Human Resources Manager
Responsibilities:
Provide administrative support to HR, including but not limited to:
Managing employee records and databases
Coordinating new hire orientations and employee onboarding
Processing employee paperwork and benefits
Maintaining confidentiality and handling sensitive HR matters
Assist in the recruitment process, including but not limited to:
Posting job advertisements and managing job applications
Coordinating interviews and assessments
Conducting background checks and reference checks
Develop and implement employee engagement initiatives, including but not limited to:
Organizing employee events and activities
Conducting employee surveys and focus groups
Developing internal communications and company newsletters
Ensure compliance with labor laws and regulations, including but not limited to:
Managing staff's compensation claims and return-to-work programs
Conducting workplace investigations and disciplinary actions
Maintaining accurate records of employee attendance and leave
Assist in the development and implementation of HR policies and procedures
Perform other HR-related tasks as required
Requirements:
Minimum 5-8 years of experience in HR, 3 years experience in managerial role, preferably in the hospitality industry
Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field
Proficiency in Microsoft Office and HR software
Excellent organizational skills
Ability to maintain confidentiality and handle sensitive HR matters
Knowledge of labor laws and regulations in Macau
Strong interpersonal abilities and communication skills
Good command of spoken and written Chinese and English
Senior Human Resources Officer / Human Resources Officer
Responsibilities:
Provide administrative support to HR, including but not limited to:
Managing employee records and databases
Coordinating new hire orientations and employee onboarding
Processing employee paperwork and benefits
Maintaining confidentiality and handling sensitive HR matters
Assist in the recruitment process, including but not limited to:
Posting job advertisements and managing job applications
Coordinating interviews and assessments
Conducting background checks and reference checks
Develop and implement employee engagement initiatives, including but not limited to:
Organizing employee events and activities
Conducting employee surveys and focus groups
Developing internal communications and company newsletters
Ensure compliance with labor laws and regulations, including but not limited to:
Managing staff's compensation claims and return-to-work programs
Conducting workplace investigations and disciplinary actions
Maintaining accurate records of employee attendance and leave
Assist in the development and implementation of HR policies and procedures
Perform other HR-related tasks as required
Requirements:
Minimum 3-5 years of experience in HR, preferably in the hospitality industry
Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field
Proficiency in Microsoft Office and HR software
Excellent organizational skills
Ability to maintain confidentiality and handle sensitive HR matters
Knowledge of labor laws and regulations in Macau
Strong interpersonal abilities and communication skills
Good command of spoken and written Chinese and English
Executive Office
Assistant to General Manager
Responsibilities:
Assist the General Manager in daily operations and strategic planning
Manage the General Manager's calendar, scheduling meetings, appointments, and travel arrangements
Prepare reports, presentations, and correspondence as needed
Facilitate communication and collaboration with other departments to ensure seamless operations
Attend meetings, take minutes, and follow up on action items
Support budget preparation and financial reporting
Coordinate special projects and initiatives as directed by the General Manager
Maintain and organize files and records for easy access and reference
Handle guest inquiries and concerns, ensuring prompt resolution
Requirements:
Minimum 5 years of experience in an administrative or assistant to executives role, preferably in the hospitality industry
Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field
Exceptional organizational and time management skills, with a keen eye for detail
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and hotel management software
Ability to multitask, prioritize effectively, and thrive in a fast-paced environment
Discretion and integrity in handling confidential information and sensitive matters
A proactive approach to problem-solving and a commitment to excellence
Ability to work independently and as part of a team
Knowledge of hospitality operations and industry trends is an advantage
Strong interpersonal abilities and diplomatic communication skills
Good command of spoken and written Chinese and English
Secretary
Responsibilities:
Provide high-level administrative support to the General Manager
Manage the General Manager's calendar, schedule appointments, meetings, travel arrangements and itineraries with precision
Prepare and organize reports, presentations, and documents for meetings
Conduct research, compile data, and produce insightful analyses to support decision-making processes
Anticipate the needs of the General Manager and proactively address them to enhance efficiency and effectiveness
Handle correspondence, including emails, phone calls, and letters, ensuring timely response
Examine, verify, and organize a variety of records and reports including budget documents, invoices, and regulatory reports
Attend meetings, take minutes, and follow up on action items
Facilitate communication and collaboration with other departments to ensure seamless operations
Develop and maintain strong relationships with internal and external parties
Maintain and organize files and records for easy access and reference
Maintain confidentiality and discretion in handling sensitive information and matters
Perform other administrative tasks as required
Requirements:
Minimum 5 years of experience in a secretarial or administrative role supporting executives, preferably in the hospitality industry
Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field
Exceptional organizational and time management skills, with a keen eye for detail
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and executive support software
Ability to multitask, prioritize effectively, and thrive in a fast-paced environment
Discretion and integrity in handling confidential information and sensitive matters
A proactive approach to problem-solving and a commitment to excellence
Ability to work independently and as part of a team
Knowledge of hospitality operations and industry trends is an advantage
Strong interpersonal abilities and diplomatic communication skills
Good command of spoken and written Chinese and English
Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.
Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.
Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.
Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.
Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.
Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.
Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.
Requirements:
Bachelor’s degree in Business Administration, Management, or a related field.
Minimum of 5 years of experience in an executive support role or similar position.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
Demonstrated ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and attention to detail.
Experience in project management and familiarity with project management tools.
Knowledge of corporate governance and compliance standards.
Previous experience in a leadership role is a plus.
Good command of spoken and written Chinese and English
The burgeoning theatrical exhibition business of Emperor Group began in 2017 when the first Emperor Cinemas in Hong Kong opened its doors at the iconic Entertainment Building, Central, with a network of cinemas spanning across Tuen Mun, Ma On Shan , Tsim Sha Tsui, Tsuen Wan to its latest addition in Tseung Kwan O.
Innovating the cinema experience to excite and bringing moviegoers to an entertainment utopia.
Emperor Cinemas (Lisboeta Macau) will introduce the first IMAX Theatre, MX4D Theatre and the CORONET IN Macau, offering the audience a first-class luxurious viewing experience elevated with carefully crafted gourmet delights and an intimate setting.
Enjoy the digitalized cinemagoing experience with 365 days online ticketing service fee waiver and e-ticket admission convenience at Emperor Cinemas now! www.empeorocinemas.com
全職/兼職戲院服務大使
工作地點：氹仔
職責：
提供優質客戶服務
履行戲院日常事務、售票、帶位、驗票和散場工作
協助提供餐飲服務，調配飲品，製作簡單食物
戲院內所有操作安排及處理顧客查詢
要求：
具有基本中英文的溝通能力
對客戶服務工作有熱誠
輪班輪休，並需於假期工作
全職放映員
工作地點：氹仔
職責：
負責按編排準時播放電影及預告片
確保戲院內之燈光及音響設備操作正常
放映器材日常清潔、檢查及保養等
要求：
守時、具責任感及能獨立處理工作
高中畢業或以上程度，具有基本中英文的溝通能力
對客戶服務工作有熱誠
輪班輪休，並需於假期工作
餐飲服務主任 / 高級餐飲服務大使 / 餐飲服務大使
工作地點：氹仔
職責：
提供優質客戶服務
協助提供餐飲服務，調配飲品，製作簡單食物
保持廚房整潔安全，以確保日常運作順暢
要求：
具有基本中英文的溝通能力
輪班輪休，並需於假期工作
有團隊合作精神及對客戶服務工作有熱誠
能同時處理多樣工作，主動及能獨立工作
勤奮，守時，有禮及有責任感
有良好溝通技巧及人際關係
Film Programming Assistant
Responsibilities:
Manage and plan daily, weekly and monthly film schedule of cinemas;
Input schedule and corresponding ticket price data into ticketing system
Attend exhibitor screening and provide insight and forecast on upcoming film release for booking selection;
Negotiate with distributor on booking terms and coordinate exhibition materials logistics;
Liaise with internal parties such as marketing and house booking team on sales planning and promotion to maximize box office revenue;
Source or curate alternative contents for cinemas such as film festivals;
Provide on-site support for cinema events;
Perform other ad-hoc duties as assigned.
Requirements:
University graduate
Good command of spoken and written English, Cantonese and Putonghua
Pleasant, proactive, highly organized, detailed-minded and able to work independently
Provide key support to the Operations Manager on cinema operations related matters.
Perform and monitor daily cinema operations including manpower arrangement, recruitment, payroll, roster & show-time scheduling, staff coaching, stock & cost control and etc.
In charge of the Cinema (include F & B); formulate, execute and review operating procedures and standards for the Cinema and F&B area.
Lead the team to deliver excellent customer service
Handle enquires and complaints in a professional manner.
Maintain all equipment and fixtures to ensure good working order and condition.
General administration tasks / reporting.
Support daily operations of the projection team.
Requirements:
University or College graduate
At least 5 years working experience of operations in cinema, retail, food & beverage or related businesses
In-depth knowledge of hospitality and customer service management will be a plus
Self-motivated, customer-oriented, energetic, hardworking and presentable
Knowledge in Microsoft Office & Chinese word processing
Good command of both written & spoken English and Chinese
Willing to learn and perform shift duty
Candidates with less experience will be considered for the position of Assistant Theatre Manager.
Big Four Facilities Management Co. Ltd. (BFFM) is established in 2011 by professionals with extensive experience in facilities management. The primary focus is to provide professional operation and maintenance (O&M) service, facilities management service, engineering service, contracting service, quality assurance consultancy service etc so as to satisfy the ever-expanding demand and fast-growing market in Macau.
