SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.
Participate in the Bank’s daily liquidity management activities, including cash flow forecasts, bank transfers, interbank deposits and loans, repos and reverse repos, bonds investment, issuing capital market products, etc.
Contribute to analyzing and researching global financial markets, conducting data statistics, analysis and reports based on internal and external requirements
Proactively seeking business opportunities and achieving profit targets in accordance with the Bank’s business plan
Assist in building and maintaining counterparties relationship, accounts opening and writing credit proposals
Qualification:
Bachelor’s Degree or above in Finance, Economics or related fields
2 years or above banking experiences
Familiar with financial markets, business operation and related regulations/guidelines
Strong analytical and logical thinking skills
CFA/FRM charter holder preferred
財會部
文員/高級文員(採購)
職責描述：
參與採購相關規則、操作規程制定；
參與採購計畫制定及執行監控；
參與採購流程各環節相關工作，包括但不限於採購管理、合同管理、供應商管理及報表、報告編制；
參與採購活動的記錄、文檔整理、檔案管理等工作；
參與財會相關工作及部門一般行政工作；
完成上級指派的其他職責。
任職要求：
具有學士或以上學歷；至少兩年銀行業從業經驗及一年採購相關或財會相關工作經驗；
掌握流利的英語和中文書寫及口語技能，包括普通話，中文書面表達能力優者優先；
熟練掌握PC應用，包括Microsoft Word、Excel和PowerPoint；
具備出色的分析能力及談判和溝通技巧；注重細節和準確性；
出色的規劃和組織能力，邏輯思維清晰，能夠同時處理多項任務；具備較強的法律意識
能夠獨立工作，主動性強，責任心強，適應團隊合作；
立即入職者優先考慮。
Finance Division
Clerk/Senior Clerk (Procurement)
Responsibilities:
Participate in the formulation of procurement-related rules and operational procedures;
Engage in the development and monitoring of execution of the procurement plan;
Involve in various aspects of the procurement process including but not limited to procurement management, contract management, supplier management, as well as preparation of reports and statements;
Assist in record keeping, document organization, file management related to procurement activities;
Assist in finance and accounting duties as well as general administrative work
Other ad-hoc projects and assigned duties.
Requirements:
Degree holder; Minimum two years of experience in banking industry of which at least one year in procurement or finance roles;
Good command in both written and spoken English and Chinese, including Putonghua, strong Chinese writing skill is preferable;
Proficient in PC applications such as Microsoft Word, Excel, and PowerPoint;
Good logical thinking & legal knowledge,
Self-motivated with strong communication, interpersonal, negotiation and analytical skills.;
A good team player, hardworking, self-disciplined and willing to work under pressure.;
Immediately available is highly preferred
Consumer Banking
Personal Banker (客戶經理)
Responsibilities:
Responsible for promoting the bank’s products and services so as to achieve the desired sales targets
Handle general inquiries and complaints
Conduct and participate in outbound sales activities for business solicitation
Requirements:
A degree graduate in Business/Finance discipline
Minimum 3 years of related experience
Sales-driven, result-oriented and be able to work under pressure
Accredited with regulator’s requirements on provision and distribution of financial products
Good communication skill in English and Cantonese, knowledge of Putonghua an advantage
Please check out our career opportunities at mo.ccb.com.
To apply, please send your full resume with expected salary via recruitmacau@mo.ccb.com or fax to 8291-1804
All applications received will be used for employment-related purpose only.
Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.
In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.
Claims Handling in both life and non-life business
To implement, maintain and monitor all claims settlement of portfolio to ensure compliance with company standards and procedures
To monitor and control all claims settlement to ensure adequate provision is made for outstanding claims payment for solvency
To evaluate, and make recommendations on Claims Settlement if claims to management
To monitor trends in claims and provide necessary statistical information and reports for senior management and other departments
Preparation of statistical report to the insurance authority, i.e. claims data of Employees Compensation Insurance, Motor Insurance and Medical Malpractice Insurance, etc.
To provide instruction to external professionals like adjusters, surveyors and lawyers with respect to coverage, investigation and ultimate settlement including direct participation in court/mediation and arbitration in claim settlement
To pursue all avenues of recovery including timely recovery of deductibles from insured and to manage subrogation activities
To review policy on setting reserves on a regular basis to ensure adequacy
Initiating and /or attending courtesy visits to meet with important business partners,
To develop and implement claims guidelines/claims manual to all claims staff
To review policy and procedure regarding claims management on a regular basis to ensure adequacy and efficiency and to update claims manual on a regular basis
To provide training for claims staff
To develop /revamp claims system to ensure company’s effectiveness and efficiency in handling claims
To monitor claims services standard from time to time
職位要求 Requirements
大學畢業或以上學歷
10 年以上理賠管理經驗
良好英文及中文的溝通及書寫能力
良好電腦操作技能及文書處理能力，尤其Word 及Excel
優秀的溝通及人際交往能力
良好的分析及理解能力
以客戶為先、積極主動
細心、主動、獨立，並能在壓力下工作
熟悉保險產品和相關法律知識
University graduate or above
10 years’ experience in claims management
Good command of spoken and written English and Chinese
Good knowledge of PC applications, especially Word and Excel
Effective communication and interpersonal skills
Good analytical and comprehension skills
Customer-oriented, pleasant personality
Detail-oriented, proactive, independent, and able to work under pressure
Familiar with insurance products and legal knowledge
精算部 - 高級精算師 Actuarial Department - Senior Manager, Actuarial
Ref. no.: FM.03.022026
職位內容 Responsibilities
監督整個產品和精算功能，工作重點如下:
編製精算估值報告
協助上級管理公司的精算職能
確保專案按時、按預算並達到所需的品質標準完成。
為產品審批委員會和高級管理層提供戰略性的精算建議
制定和實施公司政策和程序
確保精算工作符合監管要求和法規
帶領公司精算團隊並提供指導和培訓
預測金融趨勢並分析相關風險
持續關注和分析保險業的發展趨勢
作為管理層去提供戰略規劃和參與決策制定
監督、制定和批准定價模型、費率建議和產品獲利能力分析
Oversee the whole product and actuarial functions with the following focus:
Preparation of actuarial valuation reports
Assist the supervisor actuarial functions of the company
Ensure that projects are completed on time, within budget, and to the required quality standards
Provide strategic actuarial advice to the product approval committee and senior management
Develop and implement company policies and procedures
Ensure compliance with all regulatory requirements
Lead the actuarial team and provide guidance and training
Prepare financial forecasts and analyze financial risks
Monitor and analyze trends in the insurance sector
Participate in strategic planning and decision-making at executive level
Oversee, develop, and approve pricing models, rate recommendations, and product profitability analysis
8 + years of experience in non-life actuarial and at least 5 years of professional experience as a senior actuary
Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned
Solid experience in product development
Higher education in Mathematics, Actuarial Science or Statistics
Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)
保單管理部 - 文員/高級文員/助理主任 Policy Administration Department - Clerk/Senior Clerk/Assistant Officer
Ref. no.: FM.02.012026
職位內容 Responsibilities
負責處理日常保單管理部工作
為客戶提供優質和專業的客戶服務
處理、輸入、更新和修改客戶之保單
錄入數據及建立檔案，確保能準確地維護客戶資料
處理直屬上級／主管委派之工作
Support departmental daily operation
Deliver quality and professional customer service to customers
Process, input, update and modify insurance policies
Conduct data entry and recordkeeping to ensure accurate maintenance of clients’ information
Perform any job duties assigned by reporting manager/supervisor
職位要求 Requirements
高級文憑或以上程度
良好英文及中文（廣東話及普通話）的溝通及書寫能力
良好的分析及理解能力
細心、主動、獨立，願意學習及團隊精神
良好溝通及人際交往能力
良好電腦操作技能及文書處理能力，尤其Word 及Excel
熟悉保險產品優先考慮
有辦公室行政工作經驗優先
Higher diploma or above
Good command of verbal and written English and Chinese (Cantonese and Mandarin)
Good analytical and comprehension skills
Detail-oriented, proactive, independent, willing to learn and team-oriented
Effective communication and interpersonal skills
Good knowledge of PC applications, especially Word and Excel
Knowledge of insurance products is considered a plus
Experience in office administration is preferred
資訊科技部 – 初級系統開發員 Information Technology – Junior System Developer
Ref. no.: FM.01.012026
職位內容 Responsibilities
建立下一代網頁應用程式
與其他開發人員合作，並積極提出新想法
準備功能性與技術性的規格文件
Build next generation web application
Collaborate with other developers and have strong desire to bring new ideas
Prepare functional and technical specifications
職位要求 Requirements
資訊科技或相關專業大學畢業
熟悉設計和實施RESTful API
熟悉 MS SQL Server或其他主流資料庫提供者優先考慮
具備保險知識（人夀和非人夀）者優先考慮
具備撰寫技術文件和規範的技能
主動積極、自我激勵、負責任且勤奮努力
能夠承受壓力並獨立工作
良好的英文書寫及口語能力
University graduate in the field of Information Technology or equivalent
Familiarity with designing and implementing RESTful APIs
Familiarity with MS SQL Server developer or other mainstream DB providers is an advantage
Insurance knowledge (Life and non-life) is an advantage
Skill in writing technical documents and specifications
Initiative, self-motivated, responsible and hardworking
Able to work under pressure and independently
Good command of written / spoken English
商務部 - 助理主任/主任 Commercial Department - Assistant Officer / Officer
Ref. no.: FM.01.122025
職位內容 Responsibilities
負責處理商務部的日常工作
與客戶合作夥伴建立並保持良好的關係
推廣保險產品推動銷售
為客戶合作夥伴提供優質和專業的客戶服務
及時回應客戶合作夥伴查詢
與內部保持緊密合作，確保提供優秀的服務
Support the daily operations of the Commercial department
Build and develop relationship with clients, intermediaries and partners
Promote insurance products to drive sales
Deliver quality and professional customer service
Respond to client enquiries in a timely manner
Liaise and work closely with back office to ensure excellence in service delivery
職位要求 Requirements
大學畢業或以上，主修財務、金融或相關範疇
具保險產品銷售經驗優先
良好中英文書寫及溝通能力 (懂普通話優先)
良好人際交往及演示技巧
需性格開朗，主動及處事以客為尊
善於與團隊建立良好的合作關係並能於壓力下工作
University graduate or above in business, finance, or related disciplines
Experience in insurance sales and relationship management preferred
Good command of spoken and written English and Chinese (Putonghua speaking preferred)
Strong interpersonal and presentation skills
Outgoing, self-motivated and client oriented
Able to work in a team and under pressure
保單管理部 - 人壽保險核保高級主任 / 主任 Policy Administration Department - Life Underwriting Senior Officer / Officer
Ref. no.: FM.02.112025
職位內容 Responsibilities
負責處理日常保單管理部工作
分析及評估人壽保險申請個案的風險
持續監察現有保單的關鍵風險因素的變化
所有人壽保單文件的妥善管理及紀錄
處理直屬上級／主管委派之工作
Support departmental daily operation
Analyze and evaluate the risks involved in issuing individual life policies
Monitor existing policies for any critical risk factor changes
Keep good record of all life policies' documents
Perform any job duties assigned by reporting manager/supervisor
職位要求 Requirements
大學本科或以上學歷，商業或醫學相關學歷優先
擁有保險各類認證優先
2年或以上壽險公司核保經驗
良好英文及中文（廣東話及普通話）的溝通及書寫能力
良好的分析及理解能力
良好溝通能力、細心、謹慎、主動、獨立，願意學習及團隊合作精神
深入理解核保條款指引及規章及良好職業操守
良好電腦操作技能及文書處理能力，尤其 Word 及 Excel
University Degree or above, majoring in Business or Medical related is highly preferred
Candidates with insurance certification are highly preferred
2 years of life insurance underwriting experience
Good command of verbal and written English and Chinese (Cantonese and Mandarin)
Good analytical and comprehension skills
Effective communication skills, detail-oriented, prudent, proactive, independent, willing to learn and team-work oriented
Deep understanding of underwriting guidelines and regulations and strong professional ethics
Good knowledge of PC applications, especially Word and Excel
資訊科技部 - 全端工程師 Information Technology Department - Full-Stack Programmer / Senior Programmer
Ref. no.: FM.01.112025
職位內容 Responsibilities
建構下一代以客戶端為重點的網頁應用程式
確保在應用程式的所有方面實施安全和資料保護
根據業務需求設計並開發網頁應用程式的整體架構
與設計團隊的其他成員合作，並有強烈的意願提出新的創意
準備功能性與技術性的規格文件
Build next generation web application with focus on the client side
Implement security and data protection on all levels of the application
Design and develop overall architecture of the web application according to the business needs
Collaborate with the rest of the design team and have a strong desire to bring new ideas
Prepare functional and technical specifications
職位要求 Requirements
資訊科技或相關領域的大學畢業生
具備全端/前端開發人員的工作經驗
有設計和實施RESTful API的經驗
熟悉前端技術（HTML、CSS、JavaScript、反應式框架）
具有後端编程語言（如Java或C#）的經驗
熟悉數據庫技術，如MSSQL或類似技術
了解版本控制系統（Git）
有使用低代碼平台的實際操作經驗者為佳
具備撰寫技術文件和規格書的能力者為佳
具有出色的問題解決能力，能夠獨立工作並在團隊中合作
主動積極、自我激勵、負責任且勤奮努力
良好的英文書寫及口語能力者為佳
University graduates in the field of Information Technology or equivalent
Experience as a Full Stack/Front End Developer
Experience in designing and implementing RESTful APIs
Experience in front-end technologies (HTML, CSS, JavaScript, Reactive Framework)
Experience with back-end programming languages such as Java or C#
Familiarity with database technologies such as MSSQL or similar
Knowledge of version control systems (Git)
Hands-on experience with low-code platforms is advantageous
Skill in writing technical documents and specification is advantageous
Strong problem-solving skills and the ability to work independently and as part of a team
Initiative, Self-motivated, responsible and hardworking
Good command of written / spoken English is advantageous
Assist in product and actuarial functions with the following focus:
Develop actuarial framework and models that support wider product offering
Perform product review and enhancement for non-life line of business
Technical reserves valuations and reporting
Support Risk-Based Capital implementation and related analyses
Support IFRS 17 implementation and related analyses
職位要求 Requirements
擁有精算、統計、數學、工程、數據科學及其他定量學科的本科或更高學位
通過 SOA 精算考試或同等考試
2 年以上壽險或非壽險精算及 / 或產品相關工作經驗
精通中英文書寫及口語能力
Tertiary undergraduate or higher in actuarial, statistics, mathematics, engineering, data science and other quantitative degrees
Passing in two or more Actuarial exams in SOA/CAS or equivalents
2+ years’ experience in life or non-life actuarial and/or product role
Proficiency in written and spoken English and Chinese
退休金部 - 銷售經理 Pension Fund Department - Sales Manager
Ref. no.: FM.02.092025
職位內容 Responsibilities
制定並執行有效的退休金產品銷售策略
識別並鎖定關鍵客戶群，並專注於企業和個人客戶
達到年度目標
與企業客戶和經銷商建立及維持長期合作關係
向客戶進行退休金計劃的推廣和諮詢
滿足客戶需求和處理客戶顧慮，確保客戶滿意度和保留率
此職位直接匯報給業務發展部及需定時完成業務發展部指派的工作
Develop and execute effective sales strategies for our pension fund products.
Identify and target key client segments, focusing on corporations and individuals.
Achieve annual targets.
Build and maintain long-term partnerships with corporate clients and distributors.
Conduct presentations and consultations of pension schemes to clients.
Ensure client satisfaction and retention by addressing their needs and concerns.
This role requires direct reporting to Business Development Department and shall fulfill duties delegated by Business Development Department.
職位要求 Requirements
大學本科或以上學歷，主修金融、市場營銷、傳播學
3年商業銷售，業務發展/退休基金經驗，具金融服務或人壽保險業優先
對退休金產品和市場動態有深入了解
卓越的溝通和表達技巧
能夠與利害關係人建立並維持良好關係
University degree or above, majoring in Finance, Marketing, Communications.
3 years’ experience in commercial sales, business development/Pension Fund, preferably within the financial services or life insurance industry.
Strong understanding of pension products and market dynamics.
Excellent communication and presentation skills.
Ability to build and maintain relationships with key stakeholders.
資訊管理部 - 助理主任/主任 Management Information Systems Department (MIS) - Assistant Officer/Officer
Ref. no.: FM.01.092025
職位內容Responsibilities
協助製作定期的財務、營運和其他分析報告
為管理層、股東、政府機構和其他相關單位提供所需的資料
編制公司的預算及財務預測
收集並分析業務及行業數據
Assist in the preparation of periodic financial, operational and analytical reports
Provide necessary information for managements, shareholders, government entities, and other stakeholders
Prepare the company’s budget forecasts and financial projection
Collect and analyse the business and industry data
職位要求Requirements
大學畢業或以上，主修資訊管理、數據分析、工商管理、統計、金融、會計或相關專業
至少兩年相關工作經驗，保險業或銀行業優先考慮
具備會計及財務投資的基本知識
熟練運用Microsoft Excel和PowerPoint
具良好的分析、解決問題、組織及溝通能力
積極主動，能獨立工作，並在壓力下完成任務
良好的中英文書寫及溝通能力
University degree or above in Management Information Systems, Data Analytics, Business Administration, Statistics, Finance, Accounting, or related fields
Minimum 2 years of relevant working experience, preferably in the insurance or banking sectors
Knowledge of accounting and investment principles
Proficient in Microsoft Excel and PowerPoint
Strong analytical, problem-solving, organizational and communication skills
Self-motivated, proactive, and able to work independently under pressure
Develop and maintain an integrated risk management framework aligned with the guidelines.
Ensure the framework encompasses all material risks (e.g. insurance risk underwriting, market, credit, operational, liquidity risks, etc.)
Conduct regular risk assessments to identify, evaluate, and prioritize risks.
Monitor risk exposures and ensure appropriate controls are in place to mitigate identified risks.
Prepare and present comprehensive risk reports including ORSA report to the board and senior management, detailing risk exposures, mitigation strategies, and emerging risks.
Ensure the company meets all regulatory requirements related to risk management as per the guidelines and other relevant regulations.
Liaise with the AMCM and other regulatory bodies regarding risk management issues.
Foster a strong risk management culture throughout the organization.
Develop and implement training programs to enhance risk awareness among employees at all levels.
Work closely with other departments (e.g. actuarial, accounting, compliance, operations) to ensure a cohesive approach to risk management.
Collaborate with internal and external auditors to facilitate risk assessments and audits.
Develop and oversee the implementation of crisis management and business continuity plans.
Provide strategic input to the board and senior management on risk-related issues affecting the company’s objectives and performance.
Advise on the risk implications of business strategies and decisions.
職位要求Requirements
金融、精算、風險管理或相關專業學士學位；持有高級學位或專業認證者優先
擁有豐富的保險業風險管理經驗，並對澳門金融管理局制定的準則有深入理解
具備優秀的分析、溝通和領導能力
具備良好的影響力及與各級利害關係人的合作能力
Bachelor’s degree in finance, actuarial science, risk management, or a related field; advanced degree or professional certification preferred.
Extensive experience in risk management within the insurance industry, with a deep understanding of the guidelines set by the AMCM.
Strong analytical, communication, and leadership skills.
Proven ability to influence and collaborate with stakeholders at all levels.
Design and develop overall architecture of the DB according to the business needs
Collaborate with other developers and have strong desire to bring new ideas
Prepare functional and technical specifications
職位要求 Requirements
資訊科技或相關專業大學畢業
具備保險知識（人夀和非人夀）者優先考慮
具有 MS SQL Server 或其他主流資料庫提供者的開發經驗
能夠建構高階 SQL 查詢
能夠快速掌握新概念並應用於不同場景
具備撰寫技術文件和規範的技能
主動積極、自我激勵、負責任且勤奮努力
能夠承受壓力並獨立工作
良好的英文書寫及口語能力
University graduate in the field of Information Technology or equivalent
Insurance knowledge (Life and non-life) is an advantage
Experience as a MS SQL Server developer or other mainstream DB providers
Able to build advanced SQL queries
Able to quickly grasp new concepts and apply them in different contexts
Skill in writing technical documents and specifications
Initiative, self-motivated, responsible and hardworking
Able to work under pressure and independently
Good command of written / spoken English
合規部 - 高級文員/ 主任 Compliance Department - Senior Clerk/Officer
Ref. no.: FM.01.042025
職位內容 Responsibilities
負責處理部份日常文書工作
準備及處理監管機構相關報告
協助提供與合規相關的培訓
協助處理及跟進投訴個案
協助處理AML/CFT 篩檢
處理直屬上級或主管委派之工作
Support Departmental daily clerical work
Prepare and process reports for regulators
Assist to provide compliance related training
Assist to manage and follow up complaints cases
Assist in AML/CFT screening
Perform any job duties assigned by reporting manager/supervisor
職位要求 Requirements
大學畢業或以上
3年或以上保險相關工作經驗優先
具保險法律法規知識
良好中英文書寫及溝通能力
具有效率之溝通及人際交往能力
積極、主動及獨立，並能在壓力下完成工作
熟悉辦公室電腦軟件操作
University graduate or above
3 years or above working experience in insurance field preferable
Knowledge of insurance regulatory preferable
Good command of verbal and written English and Chinese
Self-motivated, proactive, independent and able to work under pressure
Good knowledge of PC applications
申請職位 Application
Interested parties please send a full resume with a recent photo to HR@fidelidade.com.mo OR submit it in our Office Address at Av. Praia Grande 567, BNU Building 14/F, Macau (China), Monday to Friday (09:00 – 17:30).
We are a listed jewellery group with retail outlets in Hong Kong, China, Macau and overseas. In light of our rapid business expansion, we are inviting candidates of high caliber to join our group.
Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
General Manager – Based in Macau (Premium Food Trading Company)
總經理 – 駐澳門 (食品貿易公司)
Responsibilities:
Identify new marketing trends and consumer needs;
Motivate and engage the sales team to maximize market potential, develop business strategies to drive business revenues and meet the assigned sales target;
Review production and sales reports, resolve business problems with minimum cost, prevent operational delay and meet future growth;
Establish and maintain a good relationship with buyers and customers;
Maintain quality service by establishing and enforcing organization standards;
Ensure health and safety storage of goods together with satisfactory delivery;
Undertake projects and ad-hoc tasks as required.
職責：
洞察新的市場趨勢與消費者需求；
激勵並調動銷售團隊以加強擴展市場潛力，制定業務策略，以推動業務收益並達成既定的銷售目標；
審查生產和銷售報告，以最低成本解決業務問題，防止營運延誤並滿足未來發展需求；
與買家和客戶建立並維持良好關係；
透過建立和執行組織標準，維持優質服務；
確保貨物的衛生、安全及儲存，以及令人滿意的交付；
根據需要處理所交付項目和專案。
Requirements:
Degree holder in Purchasing / Supply Chain Management or related discipline;
Minimum 5 years solid purchasing and global sourcing experience in catering/ food trading/ FMCG industry;
Proven experience in product management, procurement, or similar roles within the food industry;
Experience in supermarkets and department stores and Japanese related food and beverage products is highly preferred;
Strong knowledge of inventory management practices, sourcing and procurement techniques;
Excellent analytical skills with the ability to interpret sales data and market trends;
Effective communication and interpersonal skills to collaborate with various teams, suppliers, and stakeholders;
Proficiency in English and Cantonese;
Knowledge of Japanese is a definite advantage.
職位要求：
採購/供應鏈管理或相關專業學位；
至少5年採購及全球採購經驗於餐飲/食品貿易/快速消費品行業；
擁有食品業產品管理、採購或類似職位的豐富經驗；
具超市和百貨公司及日本相關食品飲料產品工作經驗者優先；
熟悉庫存管理實務、開發採購和採購技巧；
具備優秀的分析能力，能夠解讀銷售數據和市場趨勢；
具備有效的溝通和人際交往能力，能夠與不同團隊、供應商和持份者有效合作；
精通英語和粵語；
懂日語者優先。
Applications will be treated in strict confidential. Please send application with full personal particulars with qualifications, experience, current & expected salary and notice period to email : hr@futurebrightgroup.com.
* Personal Data collected will be used for recruitment purposes only.
* 收集的個人資料僅用於招聘目的。
Graphic Designer
Job Responsibilities:
Create compelling visual assets for marketing materials, packaging, booth designs, websites, social media, and various media platforms.
Ensure consistent brand identity across all assigned brand(s).
Participate in the entire design process, from defining requirements and conceptualizing visuals to creating graphics, including renderings, illustrations, logos, layouts, and photo retouching, as well as overseeing printing and production.
Collaborate closely with the team to manage tasks and ensure the successful execution of projects.
Handle ad-hoc design tasks to support company and marketing activities as needed.
Manage multiple projects and meet deadlines while working effectively in a team environment.
Job Requirements:
Minimum of 3 years of experience as a graphic designer, preferably in the Retail, FMCG, Food & Beverage, Hotel, or Hospitality sectors.
Experience with packaging, booth design, graphic design, and print production is essential.
Bachelor’s degree in Graphic Design, Visual Communication, or a related field.
Proficient in both Mac and PC platforms, with expert-level knowledge of design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom).
Strong photography and production skills.
Creative, self-motivated, and able to work independently with a keen eye for design.
Highly motivated, with the ability to manage a diverse range of projects and thrive under tight deadlines.
Excellent team player with strong communication skills and a positive attitude.
Knowledge of C4D, Blender, After Effects, or AI-powered design tools is a plus. Experience in shooting Reels or short-form video content is highly desirable.
How to Apply:
Applications will be treated in strict confidential. Please send application with full personal particulars with qualifications, experience, current & expected salary and notice period to email: hr@futurebrightgroup.com.
Personal Data collected will be used for recruitment purposes only
Marketing & Communications Senior Specialist
Job Responsibilities:
Collaborate closely with the Marketing & Communications team to execute marketing, PR, and social media strategies for a retail brand.
Assist in coordinating product and image photo/video shoots for online and offline promotions, store displays, packaging, and press releases.
Conduct research and prepare materials for shoots, including products, scenes, lighting, props, and backgrounds.
Support the creation, planning, and execution of various marketing campaigns and brand promotions.
Assist in managing and monitoring social media platforms, including Facebook, Instagram, RedNote (Xiaohongshu), and WeChat.
Job Requirements:
Bachelor’s degree in Public Relations, Marketing, Communications, or a related field.
Minimum of 3 years of solid experience in marketing.
Excellent command of written and spoken English and Chinese; overseas study experience is a plus.
Familiarity with the Hong Kong marketing landscape is highly desirable.
Strong aesthetic sense and understanding of styling and branding.
Responsible, organized, self-motivated, and a strong team player.
Ability to work independently, manage multiple projects, and meet tight deadlines.
Strong interpersonal and communication skills.
Immediate availability is highly preferred.
How to Apply:
Applications will be treated in strict confidential. Please send application with full personal particulars with qualifications, experience, current & expected salary and notice period to email: hr@futurebrightgroup.com.
Personal Data collected will be used for recruitment purposes only
Operations Manager (Western Cuisine) – Based in Macau
Key Responsibilities:
Long-term based in Macau (regular working location)
Oversee daily restaurant operations and administration to ensure smooth and efficient performance
Analyze market trends and develop actionable operational strategies and business plans
Monitor costs, manage inventory, and enhance overall profitability
Train, coach, and motivate the team to improve service quality and professional standards
Establish and refine customer feedback handling procedures to maintain brand reputation
Requirements:
Bachelor’s degree or above in Hotel Management, Business Administration, or related discipline
Minimum 5 years of management experience in Western-style dining operations, with proven team leadership
Experience in Western baking, food R&D, or menu design is highly preferred
Fluent in Cantonese, Mandarin, and English with strong communication skills
Adaptable, responsible, and customer-oriented mindset
Interested parties should send detailed resume and expected salary to Human Resources Department via e-mail: hr@futurebrightgroup.com
Personal data provided will be treated in strict confidence and will only be used for recruitment purpose.
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Senior IT Manager (Team Lead)
Key Accountabilities / Impact on Business
Manage Business and Function relationships and drive technological innovation agenda, delivering IT solutions (covering Applications and Infrastructure) for Macau.
Implement and coordinate IT initiatives while working with HK / local stakeholders to provide optimised services adjusted to address anomalies where appropriate.
Provide leadership on regulatory and compliance matters impacting Technology, ability to represent the bank to lead and drive the local regulatory IT initiatives on Banking Infrastructure ensuring the quality and timely delivery of the IT solutions.
Identify opportunities to enhance productivity and execution across the Technology function, including direct cost, headcount management, and annual planning for local teams.
Actively liaise with HK IT horizontals to draw upon their expertise and support in establishing broad guidelines, defining standards and selecting tools.
Attend relevant local governance committees, engaging in and managing key Technology topics.
Ensure that all local demand is clearly articulated within HK Business portfolios and for ensuring that relevant information is captured to enable local demand to be prioritised.
Work with counterparts to deliver IT solutions, e.g. HK Value stream and relevant tech delivery parties to deliver application development solutions.
Understand and ensure compliance with local regulatory technical requirements and banking solution protocols as defined by Macau regulator.
Maintain awareness of business, regulatory and market issues, providing support and thought leadership to enhance the Technology function.
Provide local Chief Operating Officer with full oversight of, and advice on, all technology issues related to the market.
Promote a culture in alignment with the Group Values striving for excellence and dependability within an open and transparent working environment.
Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks in line with HSBC Risk Management Framework.
Motivate and inspire the team to achieve the high professional standards in delivering to business objectives.
Review and maintain all systems to HSBC standards.
Experience, Skills and Qualification
Excellent communication, interpersonal and leadership skills, with experience of dealing with executives at all levels.
Proficient in written / spoken English and Chinese /Cantonese is a MUST.
Minimum 5 years’ experience in a managerial role within an IT or related field.
Able to actively engage with technology partners to drive HSBC Macau (as part of HK business and under HK Value Stream) IT Strategy.
Good background and knowledge on a broad spectrum of Banking, Cards, Finance, Risk and Compliance systems.
High maturity in matrix management structures.
Ability to develop practical, cost-effective solutions to complex issues.
Knowledge on IT infrastructure, project program delivery management, networks and telecommunications, desktop technologies knowledge and experience would be an advantage.
Can leverage "soft power" such as values, vision, charisma, networking and collaboration to exert influence outside of reporting lines.
Understand business finance and Technology Budget management.
Manager, Cards Management – RBW - Macau
Key Accountabilities / Impact on Business
Formulate credit card strategies and develop business plan per Group strategic imperatives and local business requirements
Implement all on-the-ground credit card initiatives from acquisition, usage to retention plus business control activities to effectively manage credit card portfolio and achieve ROP targets
Manage special credit card projects and system enhancement items to meet business, card associations and regulatory requirements
Assist to drive the implementation of card deliverables and operational initiatives according to Group’s customer centric strategy and treating customer fairly principles
Ensure the delivery of superior customer experience though customer oriented product offers and services provided
Provide functional support in terms of product management and control by working closely with various MMO teams as well as various ASP/ Group RBWM teams.
Be connected and ensure alignment with stakeholders to deliver business strategies and objectives.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the bank’s value and build a customer centric and risk adverse culture
Ensure the business control from AML, fraud prevention to credit risk Support the launch of all BRCM related activities on cards and ensure controls of RCA are in order
Experience, Skills and Qualification
University graduate
Minimum 5 years of working experience in management position of credit card issuing business
Good understanding on credit card business in particular on portfolio management and product development areas
Good project management, interpersonal and problem-solving skills
Commercial and customer oriented as well as able to work independently with minimum oversight
Able to build connections and work collaboratively across functional and business lines
Excellent command in written and spoken English
Premier Relationship Mgr I - RBW - Macau
The main roles of the job holder ensure the successful implementation of business strategies and Retail Banking & Wealth Management (RBWM)’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.
Job Roles & Responsibilities:
To contribute to the Bank’s service and sales goals and profitability by proactively growing the HP portfolio through regular meeting as per customer needs, and achieving RBIF scheme
To contribute to the growth of customer portfolio by initiating proactive customer contacts to build, cement and reinforce relationship with own portfolio customers.
Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.
Acquire new Premier relationship and manage all aspects of a portfolio of Premier custom relationships.
Comply with Global guidance and financial crime activities, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the CDD/EDD reviews promptly with quality outcome
Qualifications:
2-3 years banking experience
Customer service focused mindset
Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License
Good selling and presentation skills
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
General Banking Officer (BDO) - RBW Macau
Job Roles & Responsibilities:
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Identify potential customers with Deposits, Fx, HMLs, credit cards, IBC a/c, GI , PIB and Life insurance needs.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing consistently high level or service delivery and efficiency to Premier and general banking customers.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Contribute the continuous improvement of the Bank’s service & sales processes and standards
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirement
Proactively initiating cross-departmental collaboration in Group and delivering comprehensive services to clients
Job Requirements:
Customer service focused mindset
High proactiveness and engagement in promoting the bank’s services and actively developing new customer’s portfolio
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
RM Support Associate
Principal Accountabilities:
Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc for designated relationships are optimized and effective.
Ensure credit applications are timely raised for submission.
Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.
Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.
Work with various business partners to ensure appropriate products are offered to customers.
Assist relationship managers to achieve time-to-cash targets on new money faciliites and renewal of securities before expiry.
Backup other colleagues during leave.
Particpate in regular and ad hoc departmental calls/meetings.
Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..
Work with relationahip managers to ensure credit approval conditions are fulfilled.
Timely response to customer queries.
Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.
Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.
Knowledge & Experience / Qualifications:
Bachelor degree in a relevant area
Strong interpersonal skills and commercial acumen as well as good relationship building skills
Results driven with sound knowledge of Commercial Banking products
Customer focused and have strong interpersonal and problem solving skills
Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
Fluent in spoken and written English with knowledge in Putonghua is an advantage
Proficient in using Microsoft Word, Excel and PowerPoint
Local Management Associate Programme
About the Role:
HSBC Macau Branch offers a comprehensive range of banking services to customers, from local citizens to customers with international backgrounds or needs. With our sustained business growth, we continue to build development opportunities for our people. The Management Associate Programme provides you with the opportunities to gain valuable experience on how to analyze, prioritize and act on goals from a strategic leadership perspective as well as to explore your skills and knowledge in Banking Operations.
For: Final year students or graduates with less than 2 years’ full time experience
Duration: 24 months
Start Date: June 2026 onwards
Location: Macau
Principal Responsibilities:
As part of the programme, you will undertake attachments in product, customer facing and business risks in various Banking functions
Provide a wide spectrum of quality support to Managers to enable them to drive revenue, improve client engagement and maximize operational efficiency
Assist to prepare appropriate analysis and preparation of proposals, presentations and pitches to prospective customers
Assist to develop and maintain cordial customer relationship and provide quality customer services
Assist to prepare for credit proposals and monitor account performance, product development, customer analysis and pre-pitching research
Assist to conduct regular and effective credit reviews and visit customers' operational facilities to take proactive control measures to ensure credit quality
Assist to provide ongoing risk monitoring including Global Standards, sanctions, Anti Money Laundering alerts and act as an escalation point for risk issue response
Qualifications and Requirements:
Permanent resident of Macau or holding a valid Macau ID
Bachelor’s degree or above, a final year student from an accredited university or graduate with less than 2 years’ full time experience,
Previous work experience and exposure in credit and relationship management, product development and customer relationship management preferred
Excellent verbal and written communication skills in English, Mandarin and Cantonese
Good level of business acumen and commercial awareness
Strong analytical skills and ability to challenge
Strong sales and customer orientation, with ability to communicate effectively and create connection with others
Capable of serving as a role model for displaying openness, teamwork and integrity
A high degree of cooperation and teamwork with career aspiration in customer-facing roles, while retaining the ability to operate with sufficient independence and objectivity in order to review and challenge proposals from the coverage teams
Application Deadline : 31 March 2026
Achieve your potential at HSBC Macau
With the help of senior leaders and peers, you will be given all the tools, guidance, and exposure you need to develop a range of skills and knowledge to succeed in banking operations while building on the ones that set you apart from the competition. With so much to offer, we’re ideally placed to help you realize your ambitions. Join us to develop yourself into a successful leader!
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
Interested candidates, please create your profile and apply directly via:
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Team Leader, Wealth Planning Specialist, HSBC Life Macau
Key Accountabilities / Impact on Business
Provide leadership, coaching, and development to a team of Wealth Planning Specialists (WPS) to deliver top-notch financial planning services and fulfil customer needs with insurance solutions
Ensure the insurance/ protection needs of customers are fulfilled with quality and all relevant regulatory and internal guidelines are adhered to throughout the insurance sales process
Manage the team’s portfolio to ensure the highest rate of customer satisfaction and persistency
Identify and execute initiatives to capitalise on business opportunities, such as referrals from affinity partners, and outbound call campaigns
Drive the overall vision and strategy for the WPS team, ensuring alignment with organisational goals and strategic direction
Obtain feedback from customers/working partners and provide insight for streamlining process and ideating product solutions, customer campaigns
Develop, formulate and implement business strategies with the aim to
Collaborate with referral/business partners to effectively mobilize resources to serve prospects/customers
Lead initiatives to strengthen and promote HSBC Life's brand and reputation, ensuring adherence to service quality benchmarks
Experience, Skills and Qualification
University graduate
Relevant industry certifications or qualifications (Insurance Intermediaries Qualifying Examination Papers 1, 3 and 5)
At least 3 – 5 years of experience in business development, client servicing or distribution support within the financial services or insurance industries.
Strong business and financial acumen with the ability to manage KPIs effectively
Knowledge of regulatory frameworks and industry standards within the insurance/banking sectors
Excellent leadership, presentation communication skills, with the ability to influence and engage stakeholders
Strong proficiency in Microsoft Office
Fluent in English, Cantonese and Mandarin
Wealth Planning Specialist – HSBC Life, Macau
滙豐人壽保險 - 理財策劃顧問
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試，並達到最高質量
Qualifications 工作經驗要求
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位，相關人士必須為有權利於澳門工作。
Assistant Manager, Operations and Customer Service
Principal Responsibilities
Assist manager in maintaining a smooth, effective and efficient daily operations of the department
Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claim
Handle enquiries and provide services to customers at service counter and hotline
Assist timely filing to regulators
Manage projects and initiatives, ensuring timely completion and alignment with company goals.
Communicate project status and updates to stakeholders regularly
Ensure timely delivery of quality services by meeting departmental benchmarks
Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly
Experience, Skills and Qualifications
University degree holder
Minimum 5 years of working experience in financial institutions and customer service related areas
Solid knowledge in insurance products
Effective analytical and problem solving skills
Excellent communications and interpersonal skills
Fluent in English, Cantonese and Mandarin
Computer-literacy
Self-motivated and able to work independently
Customer Growth and Engagement Assistant Manager (12-months contract)
Marketing campaign & events coordination
Collaborate with external agencies on the design of marketing collaterals and manage change requests
Coordinate with internal stakeholders to gather feedback and implement event-related updates
Develop compelling content plan and create communication content to customers
Review and edit copywriting materials, ensuring accuracy and relevance
Responsible for public website (PWS) content update, planning and management
Support the planning, briefing, and coordination of events as assigned
Prepare and organize event materials
Promotions, discount and offers management
Prepare terms and conditions and communication materials for promotional offers
Champion the sourcing and production of company premium and customer gifting
Compile and maintain accurate record of the gift handling
Provide administrative support for form submissions and approval workflows
Manage offer fulfillment processes and perform data accuracy checks
Handle the printing of letters as needed
Admin
Oversee gift stock inventory and reporting
Consolidate quotations and update expense records
Coordinate business result tracking, including Excel data input and inventory monitoring
Organize delivery and logistics for gift items
Vendor onboarding and renewal process management
Internal comms preparation
Experience, Skills and Qualification
Degree level of qualification in Business Studies, Marketing or a related discipline
Minimum of 5 years’ experience in managing and driving integrated marketing and communication campaigns in insurance companies or other relative industries
Demonstrated success creating customer-centric campaigns that speak to specific target customers
Experience in insurance or finance industry is a benefit
Strong project management skill with self-initiation and drive to achieve excellence
To be considered for this role, the relevant rights to work in Macau
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
