SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.
社區及政府關係 Community & Government Relations
高級經理 - 社區及政府關係Senior Manager - Community & Government Relations
助理經理 - 社區及政府關係Assistant Manager - Community & Government Relations
Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.
In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.
人力資源及總務部 - 公司司機 Human Resources & General Affairs – Driver
Ref. no.: FM.02.092026
職位內容 Responsibilities
接載公司管理人員，配合管理人員用車需要
保持車輛整潔和得體，並負責日常維修保養
確保管理人員及乘客在接載期間的安全
規劃高效率路線，避免延誤，準時到達。根據行程變更或交通狀況調整路線
負責派送文件及外勤工作
完成上級安排的其他工作
Provide driving services for company executives as required
Keep the vehicle clean and presentable at all times, and handle routine maintenance
Ensure the security of the executives and passengers during transportation
Plan the best routes to avoid delays and arrive on time. Adjust routes according to schedule changes or traffic status
Handle document delivery and outdoor tasks
Perform any other duties assigned by superiors
職位要求 Job Requirements
中學程度
誠實有禮、守時勤奮和有責任感
良好中英文溝通能力
具良好駕駛記錄
具5年或以上司機工作經驗，有接載老闆經驗者為佳
持澳門居民身份證，本澳私家車、電單車駕駛執照及國內駕駛執照，三年以上駕駛經驗
Secondary school education or equivalent
Honest, polite, punctual, hardworking and highly responsible
Good communication skills in both Chinese and English
Clean driving record with no major traffic violations
At least 5 years of professional driving experience; experience in driving company owners is preferred
Macau Permanent Resident ID holder, with valid Macau driving licenses (light vehicle & motorcycles) and a Mainland China driving license; minimum 3 years of driving experience required
商務部 - 經理 Commercial Department - Manager
Ref. no.: FM.03.082026
職位內容 Responsibilities
監控及管理商務部日常運作, 主要負責發展保險經紀及商業客戶
部署和執行公司業務增長戰略
與客戶經紀人建立並保持良好的關係
尋找不同的業務發展渠道和機會
分析不同銷售報告來到衡量目標實現情況
分析數據並創建報告以確定業務增長領域
激勵團隊成員共同完成銷售目標
Oversee daily operations of the Commercial departments, focusing in corporate and broker channels
Deploy and execute company strategies
Develop and maintain strong relationships with clients and brokers
Identify opportunities for new business development
Review performance and sales reports to measure productivity and goal achievement
Analyze data and create reports to identify areas of business growth
Motivate team members to collectively achieve business objectives
職位要求 Job Requirements
工商管理，金融學相關學士學位
必須擁有最少 4 年管理及保險銷售經驗
有良好溝通和演講技巧
解決問題的能力強
有能力於壓力下工作
精通英語，普通話及粵語
ACII ，ANZIIF或其他保險專業資格者優先
澳門居民優先
Degree holder in Business Administration or related disciplines
Minimum of 4 years’ track record in insurance sales and management skills
Excellent in negotiation, presentation, and communication skills
Strong problem-solving abilities
Ability to work under pressure
Proficiency in English and Chinese (Cantonese and Putonghua)
Professional qualifications such as ACII or ANZIF is an advantage
Develop and execute the company's overall investment strategy, ensuring alignment with the liability profile, risk appetite statement and capital adequacy requirements in support of long-term corporate objectives
Manage the company's investment portfolio across fixed income, listed equities, private debt, funds, structured products and real-estate-related investments, with ultimate accountability for investment performance
Lead asset-liability management (ALM), coordinating asset duration, yield targets and liquidity planning to support the crediting commitments of participating, savings and universal life products
Establish and continuously enhance the investment governance framework, investment policy statement and risk limit system, ensuring compliance with AMCM and group regulatory requirements
Manage investment-related regulatory capital charges (HKRBC/solvency framework), optimizing capital efficiency and risk-adjusted returns within a controlled risk envelope
Select, appoint and oversee external fund managers, custodians and investment advisors, reviewing their performance, fee reasonableness and risk controls on a regular basis
Lead due diligence and transaction structuring for cross-border investments, including European private debt, structured finance, managed accounts and premium-financing-related assets
Work closely with actuarial, finance and risk management teams to support investment valuation, accounting classification and financial reporting under IFRS 9/IFRS 17
Report regularly to the Executive Committee, the Board and the group investment committee on investment performance, risk profile and market outlook
Evaluate innovative investment opportunities (including alternative credit strategies and digital-asset-linked products), driving strategic synergy between the investment and product functions
Degree holder or above in Finance, Economics, Mathematics or related disciplines; CFA, FRM or equivalent professional qualifications preferred
7+ years of experience in asset management, insurance investment or cross-border investment, with at least 5 years in an investment management or team leader capacity and a proven track record
Solid understanding of insurance capital deployment and capital management frameworks (HKRBC/Solvency II); experience in regulatory capital charges and risk appetite statement development preferred
Hands-on experience across asset classes, including fixed income, private debt, structured products and fund investments；experience in global asset managers or insurance asset managers preferred
Familiar with cross-border investment structures and compliance requirements; experience with Hong Kong SFC-licensed businesses and Irish/Luxembourg fund structures preferred
European market investment or due diligence experience preferred; familiarity with Portuguese/European insurance group operations a strong plus
Outstanding financial modelling, valuation and investment analysis skills, with the ability to independently design transaction structures and run sensitivity analyses
Excellent communication and reporting skills, with the ability to clearly present investment strategy, portfolio performance and risk profile to the Board and group level
Proficiency in written and spoken English and Chinese; knowledge of Cantonese and Mandarin would be preferable
Macau ID or Hong Kong residency preferred
商務部 - 助理總經理 / 副總經理 Commercial Department - Assistant General Manager / Deputy General Manager
Ref. no.: FM.01.082026
職位內容Responsibilities
監控及管理商務部和銀行保險部門的日常運作
部署和執行業務增長戰略
與客戶、銀行代理和經紀人建立並保持良好的關係
尋找不同的業務發展渠道和機會
分析不同銷售報告來到衡量目標實現情況
激勵團隊成員共同完成銷售目標
Oversee daily operations of the Commercial and Bancassurance departments
Deploy and execute company strategies
Develop and maintain strong relationships with clients, banks, agents, and brokers
Identify opportunities for new business development
Review performance and sales reports to measure productivity and goal achievement
Motivate team members to collectively achieve business objectives
職位要求Requirements
工商管理，金融學相關學士學位
必須擁有最少 10 年管理及保險銷售經驗
具有最少 5 年管理經驗
擁有豐富銷售管理，渠道開發，直銷和戰略設計方面經驗
有良好溝通和演講技巧
解決問題的能力強
在能力於壓力下工作
精通英語，普通話及粵語
FLMI或AAII其他保險專業資格者優先
澳門居民優先
Degree holder in Business Administration or related disciplines
Minimum of 10 years’ track record in insurance sales and management skills
Minimum of 5 years’ working experience in senior role
Solid experience in sales management, channel development, direct selling, and strategy design
Excellent in negotiation, presentation, and communication skills
Strong problem-solving abilities
Ability to work under pressure
Proficiency in English and Chinese (Cantonese and Putonghua)
Professional qualifications such as FLMI and AAII is an advantage
Develop and implement strategies aiming to promote the organization’s mission
Create complete business plans for the attainment of goals and objectives, participating with is vision for the key strategic plans, ensuring the company fulfills its fiduciary duty, acting in the best interests of its investors and employees
Build an effective team of leaders by providing guidance and coaching to department managers
Ensure adherence of the company’s daily activities and long-term plans to established policies, legal guidelines respecting ethical standards
Direct and oversee investments
Forge and maintain trust with shareholders, partners and external authorities
Act as the public speaker and public relations representative of the company in ways that strengthen its profile
Analyze management reports and decide on measures that add value to the company's financial and non-financial situation
Higher degree in Mathematics, Actuarial Science, Finance or any other relevant fields
Minimum 8-10 years’ managerial experience and proven track record as Executive Director or similar roles
15+ years in actuarial, risk and financial management will be preferable
Diversified technical work experience covering a wide range of area including pricing and risk assessment of insurance products, actuarial valuation and reporting, asset and liability management, enterprise risk management, risk assessment and control, capital management (HKRBC/Solvency II), development of risk appetite statement, IFRS and investment portfolio management
Experience in developing strategies and plans
Strong understanding of corporate finance and measures of performance
In depth knowledge of corporate governance principles and managerial best practices
Strong analytical abilities and problem-solving skills
Outstanding organization and leadership abilities
Proficiency in written and spoken and written English and Portuguese; knowledge of Chinese would be preferable
Strong technical and project management skills
Excellent communication and public speaking skills
Macau ID preferred
資訊管理部 Management Information Systems Department (MIS)
Ref. no.: FM.01.062026
職位內容Responsibilities
通過使用商業智能工具去開發及制定數據總覽頁、數據視覺化和報告，以支持數據驅動決策
協助製作定期的財務、營運和其他分析報告
為政府機構和其他相關單位提供所需的資料
編制公司的預算及財務預測
收集、管理和分析業務和行業數據，以識別趨勢、風險和機會
處理直屬上級委派的工作
Support data-driven decision making by developing dashboards, visualizations, and reports using business intelligence tools
Assist in the preparation of periodic financial, operational and analytical reports
Provide necessary information for government entities and other stakeholders
Prepare the company’s budget forecasts and financial projection
Collect, manage, and analyse business and industry data to identify trends, risks, and opportunities
Other ad hoc assignments assigned by the supervisor
職位要求Requirements
大學畢業或以上，主修資訊管理、數據分析、工商管理、統計、金融、會計或相關專業
至少一年相關工作經驗，保險業或銀行業優先考慮
具備會計及財務投資的基本知識
懂得使用Power BI的使用經驗者優先
具備 SQL 或資料庫管理知識者優先
熟練運用Microsoft Excel和PowerPoint
具良好的分析和資料解讀能力，以及問題解決、組織和溝通能力
積極主動，能獨立工作，並在壓力下完成任務
良好的中英文書寫及溝通能力
University degree or above in Management Information Systems, Data Analytics, Business Administration, Statistics, Finance, Accounting, or related fields
Minimum 1 year of relevant working experience, preferably in the insurance or banking sectors
Knowledge of accounting and investment principles
Experience with data visualization tools (e.g., Power BI, or similar) is an advantage
Knowledge of SQL or database management is a plus
Proficient in Microsoft Excel and PowerPoint
Strong analytical and data interpretation skills, combined with problem-solving, organizational, and communication abilities
Self-motivated, proactive, and able to work independently under pressure
Claims Handling in both life and non-life business
To implement, maintain and monitor all claims settlement of portfolio to ensure compliance with company standards and procedures
To monitor and control all claims settlement to ensure adequate provision is made for outstanding claims payment for solvency
To evaluate, and make recommendations on Claims Settlement if claims to management
To monitor trends in claims and provide necessary statistical information and reports for senior management and other departments
Preparation of statistical report to the insurance authority, i.e. claims data of Employees Compensation Insurance, Motor Insurance and Medical Malpractice Insurance, etc.
To provide instruction to external professionals like adjusters, surveyors and lawyers with respect to coverage, investigation and ultimate settlement including direct participation in court/mediation and arbitration in claim settlement
To pursue all avenues of recovery including timely recovery of deductibles from insured and to manage subrogation activities
To review policy on setting reserves on a regular basis to ensure adequacy
Initiating and /or attending courtesy visits to meet with important business partners,
To develop and implement claims guidelines/claims manual to all claims staff
To review policy and procedure regarding claims management on a regular basis to ensure adequacy and efficiency and to update claims manual on a regular basis
To provide training for claims staff
To develop /revamp claims system to ensure company’s effectiveness and efficiency in handling claims
To monitor claims services standard from time to time
職位要求 Requirements
大學畢業或以上學歷
10 年以上理賠管理經驗
良好英文及中文的溝通及書寫能力
良好電腦操作技能及文書處理能力，尤其Word 及Excel
優秀的溝通及人際交往能力
良好的分析及理解能力
以客戶為先、積極主動
細心、主動、獨立，並能在壓力下工作
熟悉保險產品和相關法律知識
University graduate or above
10 years’ experience in claims management
Good command of spoken and written English and Chinese
Good knowledge of PC applications, especially Word and Excel
Effective communication and interpersonal skills
Good analytical and comprehension skills
Customer-oriented, pleasant personality
Detail-oriented, proactive, independent, and able to work under pressure
Familiar with insurance products and legal knowledge
精算部 - 高級精算師 Actuarial Department - Senior Manager, Actuarial
Ref. no.: FM.03.022026
職位內容 Responsibilities
監督整個產品和精算功能，工作重點如下:
編製精算估值報告
協助上級管理公司的精算職能
確保專案按時、按預算並達到所需的品質標準完成。
為產品審批委員會和高級管理層提供戰略性的精算建議
制定和實施公司政策和程序
確保精算工作符合監管要求和法規
帶領公司精算團隊並提供指導和培訓
預測金融趨勢並分析相關風險
持續關注和分析保險業的發展趨勢
作為管理層去提供戰略規劃和參與決策制定
監督、制定和批准定價模型、費率建議和產品獲利能力分析
Oversee the whole product and actuarial functions with the following focus:
Preparation of actuarial valuation reports
Assist the supervisor actuarial functions of the company
Ensure that projects are completed on time, within budget, and to the required quality standards
Provide strategic actuarial advice to the product approval committee and senior management
Develop and implement company policies and procedures
Ensure compliance with all regulatory requirements
Lead the actuarial team and provide guidance and training
Prepare financial forecasts and analyze financial risks
Monitor and analyze trends in the insurance sector
Participate in strategic planning and decision-making at executive level
Oversee, develop, and approve pricing models, rate recommendations, and product profitability analysis
8 + years of experience in non-life actuarial and at least 5 years of professional experience as a senior actuary
Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned
Solid experience in product development
Higher education in Mathematics, Actuarial Science or Statistics
Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)
退休金部 - 銷售經理 Pension Fund Department - Sales Manager
Ref. no.: FM.02.092025
職位內容 Responsibilities
制定並執行有效的退休金產品銷售策略
識別並鎖定關鍵客戶群，並專注於企業和個人客戶
達到年度目標
與企業客戶和經銷商建立及維持長期合作關係
向客戶進行退休金計劃的推廣和諮詢
滿足客戶需求和處理客戶顧慮，確保客戶滿意度和保留率
此職位直接匯報給業務發展部及需定時完成業務發展部指派的工作
Develop and execute effective sales strategies for our pension fund products.
Identify and target key client segments, focusing on corporations and individuals.
Achieve annual targets.
Build and maintain long-term partnerships with corporate clients and distributors.
Conduct presentations and consultations of pension schemes to clients.
Ensure client satisfaction and retention by addressing their needs and concerns.
This role requires direct reporting to Business Development Department and shall fulfill duties delegated by Business Development Department.
職位要求 Requirements
大學本科或以上學歷，主修金融、市場營銷、傳播學
3年商業銷售，業務發展/退休基金經驗，具金融服務或人壽保險業優先
對退休金產品和市場動態有深入了解
卓越的溝通和表達技巧
能夠與利害關係人建立並維持良好關係
University degree or above, majoring in Finance, Marketing, Communications.
3 years’ experience in commercial sales, business development/Pension Fund, preferably within the financial services or life insurance industry.
Strong understanding of pension products and market dynamics.
Excellent communication and presentation skills.
Ability to build and maintain relationships with key stakeholders.
申請職位 Application
Interested parties please send a full resume with a recent photo to HR@fidelidade.com.mo OR submit it in our Office Address at Av. Praia Grande 567, BNU Building 14/F, Macau (China), Monday to Friday (09:00 – 17:30).
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Digital Platform and Channel Manager – RBW - Macau
Key Accountabilities / Impact on Business:
Manage the overall platform release plan and governance for ATM channel, Public Website, Online and Mobile Banking, and other digital platforms of MMO WPB Digital Product with Global Digital Foundation and Digital Platform Enabler
Manage the risk and control for MMO WPB Digital Platform, Self-Service Channels and Public Website with 2LoDs, CITRO and Risk and Control team
Work closely with different Value Stream to manage and enhance the digital journeys and Self-Service channels
Define communication plan for servicing nature to address the regulation for digital platforms and review communication material for digital platforms to ensure consistency and accuracy. Ensure consistency both within and across documents, brands and sub brands
Review customer insight from app stores, NPS and frontline, as well as work with frontline and production support team to triage production case and customers complaints
Participate and provide support in initiatives to improve processing efficiencies which may involve managing re-engineering initiatives and automation enhancement
Support and drive business initiatives/activities across products and cross business lines and cross borders to add value to the business
This role will play a transformational role in the business by re-imagining the role of channels
Manage the distribution strategy to support an offline business and reconstruct it for a digital & mobile-first world with a customer centric focus. This will require innovation on customer targeting models and channels & formats of distribution
Working closely with Products and Proposition teams, the candidate will use their expertise in online media, digital commerce & HSBC Digital as a Channel (DaaC) operations to bring their strategy to life
Experience, Skills and Qualification:
Good understanding of user experience and mobile app/web best practice
Subject matter expertise of channel, including technical, commercial, marketplace and customer considerations
Innovative – the ability to approach things differently or do different things to deliver goals
Strong communication skills, both written and verbal, to explain complex or technical issues
Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Excellent time management and prioritisation of projects and tasks
High levels of resilience and self-motivation
Basic understanding of coding
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
OUR BENEFITS
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Strategy Planning and Change Execution – support strategy planning and change management, either internally or externally driven, on a continuous improvement basis
Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”
Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management• People agenda – support development and execution of people engagement plan for GCOO and wider Macau teams
Continue to improve the oversight and governance of third-party management to enable more forward-looking governance environment as well as support the ongoing management of third-party engagements
External engagement – including planning and executing CSR calendar, and supporting industry association’s activities
Ad hoc initiatives/ requests from time to time in support of CEO/ COO/ Performance team.
Job Requirements
Extensive experience in banking/ financial services, preferably in a global organization
Educated to graduate degree level in business management related field or associated relevant business experience
Knowledge with proven experience preferred in financial budgeting, strategic planning, communication, and people management processes• Proven project management experience with an ability to influence senior stakeholders
Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
Strong data analytics skills is an advantage
Good verbal and written communications skills required in English; other language abilities are advantageous
Good application of MS Office, with sound knowledge in MS Excel, MS PowerPoint; Additional data management skills such as excel VBA or programming capability will be preferred.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
We are currently seeking an experienced professional to join our team in the role of Business Performance Management Manager
Key Accountabilities / Impact on Business
Plan, prepare and monitor the overall business performance in RBW including financial MI (FRP, monthly forecast submission, on the ground financial related submission, etc) and cost control monitoring activities.
Support and plan the implementation of staff incentive framework
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.• Build and maintain awareness and accountability for overall business performance in RBW
Be open, dependable and connected to ensure the alignment with stakeholders to deliver business strategies and objectives.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Support to implement operational and process re-engineering and enhancement initiatives
Contribute to effective product management per Group strategy to drive efficiency
Job requirements
The job holder must be innovative, self-motivated and a critical thinker. He/she should have good interpersonal and communication skills and the ability think and react quickly and positively when facing unusual situations. He/she is expected to be creative, flexible and able to work within guidelines provided.
This job roles is vital to the development of RBWM business in terms of supporting functions.
University graduate (with major in Finance/Accounting preferable)• Sound knowledge and experience on Business Finance
Good planning, analytical, project management and interpersonal skills
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President.
Key Accountabilities / Impact on Business
Manage a portfolio of inbound GNB relationships in Macau, focusing on revenue growth, business development and risk management.
Originate and develop new GNB clients, with emphasis on cross-border opportunities between Macau and other countries.
Maximise relationship returns through strong account planning, disciplined sales/service execution, and wallet-share deepening for borrowing and non-borrowing customers.
Deliver client solutions by partnering closely with product teams, with key focus on Transactional Banking (GPS/GTS/MSS), Global Liquidity and Cash Management, Global Trade and Receivable Finance, Global Markets.
Maintain effective stakeholder management, including coordination with overseas HSBC Global Relationship Managers and key internal/external partners.
Apply credit and industry expertise to support sound lending decisions, ongoing monitoring, and portfolio quality.
Ensure compliance with Global Standards and local regulations, including GS-CDD/CDD, and uphold strong Financial Crime Risk controls across onboarding and ongoing relationship management.
Job Requirements
Bachelor’s degree or above; an Accounting or Finance degree is preferred.
Strong customer-centric mindset, with 2–3 years’ banking experience in wholesale banking (front-line or client-facing support experience preferred).
Demonstrated ability to deliver outcomes, with a solid foundation in banking products and services and a willingness to broaden product knowledge.
Good command of English, Cantonese and Mandarin.
Strong communication and presentation skills, with the ability to engage effectively with internal stakeholders and clients.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
We are currently seeking an experienced professional to join our team in the role of Manager Human Resources.
Key Accountabilities / Impact on Business:
Support to deliver the local people agenda in line with people strategy, ensuring strong execution across the employee lifecycle.
Maintain HSBC recruitment standards in a competitive labour market, co-ordinating end-to-end hiring activities and managing recruitment agency support where required.
Co-ordinate learning and development initiatives and employee engagement activities to strengthen capability, high performance, engagement and retention.• Support implementation of transformation and initiatives locally, driving adoption of processes, systems and ways of working.
Monitor and report key metrics and insights in partnership with the business to support workforce planning and decision-making.
Partner with Business Risk Control stakeholders to maintain an effective control environment, including risk mitigation activities and control matrix requirements.
Ensure compliance with internal policies/procedures and local legal/regulatory requirements, including accurate people records and required reporting.
Manage third-party vendors locally, including onboarding, supplier records, SLA/performance tracking, resolution and supporting regular review, and maintain audit-ready documentation
Co-ordinate vendor invoicing and payments by validating charges against agreed terms and ensuring correct cost allocation
Job Requirements:
University graduate, preferably with a degree in Human Resources, Organizational Psychology or a Business related discipline
With broad generalist human resources experience ideally in finance or banking
Good interpersonal, influencing and communication skills to interface with managers and colleagues at all levels across businesses and the region. Cantonese and/or Mandarin language skills will be required
Broad knowledge of human resources practices and policies is essential. Understanding of legal and regulatory frameworks in financial services in Macau will be an advantage
Challenge thought processes, encourage consideration of different perspectives, and encourage empathy to help leaders understand the behaviors of others.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
We are currently seeking an experienced professional to join our team in the role of IT Assistant Manager.
Key Accountabilities / Impact on Business:
Triage IT incidents by assessing impact and urgency, escalating to relevant stakeholders, coordinating immediate recovery actions, and providing regular status updates throughout the event lifecycle.
Collaborate with system owners to perform root cause analysis, define and implement remediation and improvement plans, and track progress to completion with clear milestones and governance.
Maintain and operate local IT risk management procedures, ensuring they remain current, consistently applied, and aligned with the applicable control environment.• Ensure technology risk practices satisfy regulatory expectations and internal audit requirements, with appropriate evidence, traceability, and readiness for review.
Partner with Risk Steward to prepare and submit regulatory risk assessment and gap analysis on cyber security and electronic banking systems, ensuring alignment with global standards and compliance with local regulatory requirements.
Manage the technology risk issue register by maintaining clear ownership, agreed target dates, documented remediation plans, and auditable evidence to support timely and effective closure.
Job Requirements:
University degree in Computer Science or related discipline.
Over 6 years of experience in a relevant IT discipline. Prior exposure to cybersecurity and/or the financial services industry is desirable.
Strong incident analyst and problem-solving skill.• Good understanding of the ITIL, SLA, OLA and IT Cyber Security.
Capable to manage communications effectively including the capacity to articulate technical solutions for business’ understanding.
Strong team spirit, quality oriented and attentive to details.
Non-office hour and weekend support may require for handle incident and planned change.
Proficiency in both English and Mandarin.
OUR BENEFIT
We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:
Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Please scan the QR code for our career opportunities and applications:
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Manager, Operations and Customer Service
Role holders will carry out activities that will include most of the following:
Lead Macau Operations and Customer Service team to deliver best-in-class customer servicing experience across insurance policy lifecycle, covering New Business, Policy Services and Claims
Optimize daily branch operations and ensure seamless executions, partnering with relevant stakeholders in Macau and Hong Kong, while ensuring full adherence to regulatory requirements and internal controls
Drive transformative improvement initiatives to improve customer journey by identifying pain points and root causes with actionable solutions
Oversee the regulatory related filings to AMCM
Key Accountabilities / Impact on Business:
Deliver high-quality customer servicing activities across New Business, Policy Services and Claims, meeting agreed service standards and customer outcomes
Ensure operations are conducted in compliance with Group requirements and local regulatory obligations, supported by robust internal controls and effective quality assurance
Regularly review and enhance administrative procedures to improve efficiency, reduce risk, and strengthen customer experience
Own and coordinate AMCM filings and company record maintenance, ensuring accuracy, completeness, and timeliness through close partnership with relevant stakeholders
Drive system and process enhancements to support business growth, service scalability, and improved turnaround times
Lead and develop the Macau operations team, ensuring appropriate capacity, capability, and performance management
Maintain strong working relationships with Macau branch stakeholders and HSBC Life Hong Kong teams, providing effective communication, escalation, and management information
Experience, Skills and Qualification:
Degree graduate in business or a related field
Proven experience in life insurance operations and customer service, with people leadership experience
Track record of delivering process improvement and change initiatives with measurable outcomes
Strong planning, problem-solving and organizational skills
Self-motivated and proactive with the ability to prioritize with limited guidance
Excellent interpersonal, negotiating and influencing skills
Wealth Planning Specialist – HSBC Life, Macau
滙豐人壽保險 - 理財策劃顧問
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試，並達到最高質量
Qualifications 工作經驗要求
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位，相關人士必須為有權利於澳門工作。
To be considered for this role, the relevant rights to work in Macau
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Applications will be treated in strict confidential. Please send application with full personal particulars with qualifications, experience, current & expected salary and notice period to email: hr@futurebrightgroup.com.
*Personal Data collected will be used for recruitment purposes only
Our Business Tax practice delivers comprehensive and innovative tax services to clients using a collaborative and practical approach. We help businesses meet their tax and statutory responsibilities while identifying planning opportunities and mitigating unwarranted risks. We also utilize technology to help manage the efficiency and effectiveness of our clients' tax operations and turn compliance data into insights that deliver real business value and strategic advantage to client organizations.
Work you'll do
Develops knowledge of current tax legislation across the Global Tax and Business Advisory function
Recognizes the key capabilities required to deliver a high quality service experience to the client
Collects, assimilates, and analyzes data and uses standard processes and tools to help surface and support solutions in the Tax and Business Advisory business
Applies basic technical knowledge at various stages of the project lifecycle, including researching and preparing draft client reports and advice
Conducts research on tax regimes in local and other tax jurisdictions in which clients operate
Researches and prepares draft client reports under the guidance of senior staff and project management
Prepares tax provisions using technical skills to accurately complete calculations and follow Firm policies and procedures
Develops a basic understanding of relevant tax authority procedures and applying basic technical knowledge when researching and preparing draft tax audit/appeals reports
During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem solving, and Tech savviness.
We are looking for someone with
Bachelor degree or above in tax, accounting, finance, law or other related disciplines
Professional accounting qualification or registered tax agent or lawyer is required
Minimum of 1 year of relevant tax experience with CPA firms (Big 4 experience is preferred), law firms, tax authorities or large corporation
In-depth understanding of tax policies, rules and regulations
Strong analytical and highly commitment to quality client service
Strong consultation skills, communication skills, self-initiation, teamwork spirit and willingness to work under pressure
Be mature, proactive, committed, motivated with strong sense of teamwork
Excellent project management and interpersonal skills
Excellent written and oral communication skills in both English and Mandarin Chinese, including both technical and business writing, documentation and presentation skills
Deloitte’s Assurance business leverages our professional accounting, risk and controls and corporate reporting expertise to deliver assurance and related advisory services on both financial and non-financial information.
Control Assurance is focused on Control related advisory services, including risk assessment, Internal Audit, IPO Control Readiness, Financial Control Testing, Data Governance and Internal Controls / Finance /Digital Transformation with technology tools and assets. Through this we help clients to build resilience, confidence and trust in their systems, processes and internal controls.
Work you'll do
Focus on providing management consulting services to Macau Government, Integrated Tourism and Leisure industry, state-owned enterprises, financial institutions, and other large organizations in the areas of risk identification and risk assessment, control testing and identify the findings and provide recommendations on remediation, data governance and control, data management framework assessment, regulatory compliance reporting, and data entry into financial statements.
Support clients in digital transformation initiatives with expertise in data management, data applications, and data algorithm research.
Research on market information, analyze the information and data, study market size and macro and micro environment, set out strategic position and draft reporting.
Effective organization and full exchange of internal and external information resources based on customer needs to ensure high quality delivery of projects.
Assist project managers/AIC to effectively manage customer resources and follow business opportunities.
During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem solving, and Tech savviness.
We are looking for someone with
University graduates or above in Information Technology, Engineering, Accounting, Economics, Business, or other related disciplines
1-3 years of relevant working experience (experience in global consulting firms, Big 4, or large enterprise is preferred).
Must be a Macau ID card holder
Prior project experience in the financial services industry (FSI)—such as banking, or securities—is highly preferred, with a solid understanding of FSI regulatory environments and data reporting requirements.
Ability to build and apply a strong knowledge of methodologies, frameworks, processes, assets, and tools to develop and implement effective data-driven solutions.
Good planning and organizational skills, able to handle multiple tasks and work effectively under pressure
Strong interpersonal skills, and excellent written and oral communication skills in English, Cantonese, and Mandarin Chinese
Deloitte China provides integrated professional services, with our long-term commitment to be a leading contributor to China’s reform, opening-up and economic development. We are a globally connected firm with deep roots locally, owned by our partners in China. With over 20,000 professionals across 31 Chinese cities, we provide our clients with a one-stop shop offering world-leading audit, tax and consulting services.
We provide comprehensive, end-to-end, and integrated services to address clients’ core issues, empowering them with our multidisciplinary service model. Deloitte is an undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.
Deloitte China has been honored as 'China Top Employers 2026' for the 20th consecutive year.
Shaping future talent through impact that matters
Throughout over 180 years of development, Deloitte is committed to making an impact that matters to clients, people, and society. Deloitte China practices “4+1” culture – Courage, Innovation, Inclusion, Wellbeing, + Integrity, which is rooted in our service purpose and lays the foundation for sustainable growth and prosperity. Deloitte is a people-oriented professional services firm, empowering every Deloitter to unlock their intrinsic motivation and limitless potential. We are committed to cultivating high-caliber and diversified talent, providing continuous momentum for the development of the firm and China.
Deloitte China has established clear career development paths, covering different industries, professional areas, and levels. Through six mechanisms of DU AP China Project, global mobility, counseling system, learning platform, project engagement, and innovation incentives, we provide all-around support on upskilling and career development for our people to upgrade professional service capabilities, enhance innovative thinking and pursue the career success.
A world of opportunities awaits. Start your adventure and journey with us
Accessibility assistance
If you need assistance or an accommodation during the recruitment process for accessibility reasons, there will be an opportunity for you to let us know what you need once you begin your application.
