GUM 駿隆專業保險顧問有限公司 (澳門分行) 招聘

WE GIVE U MORE.

http://www.gumhk.com

關於 GUM

GUM（前程駿隆）於 2022 年重塑我們的品牌，我們以人（即 GUM 中間的 「U」）為本，包括是我們所服務的企業及其僱員、與我們緊密合作的夥伴和廣大的強積金成員，也是 GUM 發展的核心。作為康健及理財行業享有盛譽的精品諮詢公司，於香港及澳門提供不同範臨的全面服務。GUM 於 1980 年植根香港，多年來為企業客戶及其僱員提供廣泛而深入的退休金及僱員福利方案，配合一系列的研究調査、出版刊物及強積金成員教育等，以卓越服務享婆業界，至今服務超過 500 間跨越不同行業及著名品牌的企業客戶，有關僱員數目超過 50,000 名。

先鋒

作為強積金專家，GUM以超過 40 年的市場經驗為基礎，致力提供強積金解決方案和財務諮詢服務，旨在為您改善退休生活保障。

快速學習

GUM致力為我們的僱員創建一個快速學習的環境。我們鼓勵诱過窗踐夾學習，並通過创新的方法解決客戶的強積金諮詢。简單的公司結横、充滿活力和開放的工作環境，讓員工得到適時的反饋和指導，群捶所長。

團隊工作

我們深信一個互相支持和開放透明的工作氛圍，給予昌工充足的器掘空問以表達白己的竟見，從而提升園隊凝聚力。我們鼓勵團隊協作，在各種項目中共同參與，以補充彼此的優勢。

資訊工程師 / 資深資訊工程師 (香港及澳門工作)

職位簡介：

我們現正招聘一名資深資訊工程師／資深資訊工程師，負責香港及澳門辦公室的 IT 支援與協調工作，需能往返兩地出差。此職位適合具備使用者支援、Microsoft 365 管理、Apple 設備管理、辦公室基礎設施、備份治理及供應商協調經驗的 IT 專業人士，並需支援約 100 位跨地區使用者，協助提升 IT 治理、報告、資產透明度、備份可靠性、授權管控及成本效益。此角色兼具技術與管理職能，需能獨立解決問題、協調供應商及內部團隊，並定期向管理層匯報，同時領導及監督初級人員，推動標準化。

工作職責：

• 提供終端使用者技術支援

• Microsoft 365 管理及備份與資料保護監控

• Apple 設備管理與支援

• 監督香港與澳門的 IT 環境

• 維護與監控公司網路與連線，確保防火牆、交換器、NAS 及 ISP 協調正常運作

• 與開發團隊合作，監督 AWS 雲端環境的使用與治理。

• 需要定期向管理層提供報告 (涵蓋 IT 支援趨勢、資產狀態、備份健康度、授權管控及基礎設施風險等)

• 協調供應商及內部團隊，並提升整體 IT 治理與運營效率

任職要求：

• 具資訊科技、電腦科學、商業資訊系統或相關學科之大專或以上學歷

• 必須能於香港及澳門辦公室往返工作（需能兩地出差）

• 具 5 年以上 IT 支援、IT 運營、基礎設施支援或終端使用者基礎設施管理相關經驗

• 熟悉 Microsoft 365 管理、Apple MacBook/iPhone 支援、MDM 工具及備份與 NAS 環境操作經驗

• 具備辦公室基礎設施知識（防火牆、交換器、NAS、ISP/網路、VPN）

• 熟悉 FortiGate、Veeam、NAS 及 Mac 企業支援者佳

• 有 AWS 雲端基礎設施支援或協調經驗，能與開發團隊合作進行伺服器跟進、使用檢視與報告

• 高度責任感、執行力與運營紀律，能獨立處理廣泛任務

• 良好溝通能力，能自信向管理層匯報並組織週期性任務

• 具備中英文溝通能力者優先

• 多辦公室或區域技術支援經驗者優先

初級IT支援與營運協調員 (香港及澳門工作)

職位簡介：

我們現正招聘一名初級 IT 支援與營運協調員，負責香港及澳門的 IT 技術支援與協調工作。此職位需往返香港及澳門工作（需能兩地出差）。主要職責包括 Odoo 工單系統管理、電腦用戶技術支援、跟進供應商及處理日常 IT 行政事務，並涉及 IT 營運、帳單與資產管理等範疇。

工作職責：

• 管理與跟進 Odoo 系統，監控並處理電腦用戶的技術支援問題。

• 協調兩地公司內部 IT 支援事務，提供日常技術支援（例如：Microsoft 365、印表機安裝與設定、行動裝置等）。

• 建立、更新及維護電腦使用者的帳戶，支援員工入職與離職的 IT 安排事宜。

• 維護電腦使用者的電腦紀錄、存取紀錄及支援文件。

• 與供應商協調報價、續約、發票及設備維修事宜。

• 追蹤 IT 帳單、軟體續約、訂閱及付款紀錄。

• 管理筆電、行動裝置、配件等 IT 資產。

• 協助支援交接、歸還與設定所有相關裝置。

• 編製簡單報告（如工單狀態、資產、續約及待辦事項）。

• 將複雜技術問題上報資深 IT 負責人處理。

• 支援香港及澳門辦公室的日常 IT 行政與營運工作。

任職要求：

• 具資訊科技、電腦科學、商業資訊系統或相關學科之大專或以上學歷

• 必須能於香港及澳門辦公室往返工作（需能兩地出差）

• 具 1–3 年 IT 支援、服務台、IT 行政或 IT 運營相關工作經驗

• 具備工單系統操作經驗；熟悉 Odoo 系統者更佳

• 熟悉 Microsoft 365 管理、使用者帳戶支援及標準辦公室 IT 環境的基本知識

• 具備良好的協調與跟進能力，能與使用者、供應商及內部同事有效溝通

• 做事有條理、細心，能處理重複性的行政工作

• 具備良好的中英文溝通能力，並能獨立處理日常支援事務

客戶助理 (企業員工福利)

職位簡介：

加入我們充滿活力的團隊，為企業客戶提供創新的員工福利解決方案。在此職位中，您將參與設計全面的保險計劃，並在福利顧問領域中累積專業知識。

職責：

• 與保險公司建立穩固關係，協商有利於客戶的合作條款。

• 與保險公司聯絡以比較報價，編製客戶建議書、分析報告及簡報材料。

• 對原始理賠數據及保險公司的醫療費用比率進行深入分析，並為客戶的人力資源部門準備重點發現的綜合報告。

• 履行其他支援團隊和客戶的職務。

職位要求：

• 大學畢業，具 1–3 年工作經驗者優先（保險行業經驗尤佳）

• 持有澳門保險中介人資格（卷一、卷二及卷三）者優先考慮

• 注重細節、以客戶為本，具良好的客戶關係及溝通能力

• 具強烈責任感，能獨立工作，且自我驅動、精力充沛，具團隊合作精神

• 具良好的中英文書面及口語溝通能力

• 熟悉電腦操作，包括 MS Word、Excel 及 PowerPoint

• 可即時到職者優先

• 應屆畢業生亦歡迎申請

申請方法：

請將個人履歷表履歷表及要求待遇發送到：racheltse@gumhk.com 並註明“申請企業員工福利客戶助理一職”。

LUSO INTERNATIONAL BANKING LTD. 澳門國際銀行招聘

1974年，澳門國際銀行在澳門註冊成立，總行位於澳門蘇亞利斯博士大馬路47號。

1985年，股東將澳門國際銀行以整體資產注入參與成立了中國第一家中外合資銀行——廈門國際銀行；2015年，澳門國際銀行完成增資擴股，引入本澳股東等41家，資本實力進一步增強。澳門國際銀行成立50多年來，先後榮獲澳門特區政府頒授的“工商功績勳章”、“銀蓮花榮譽勳章”。澳門國際銀行現有14家分行網點遍及全澳，服務超過1/4的澳門居民；在粵港澳大灣區及長三角區域重點城市共設有6家內地分支機構，持續促進內地與澳門的交流合作；積極回應澳門“1+4”經濟適度多元發展策略，打造“財富管理特色銀行”和“債券市場先進銀行”，助力澳門現代金融發展。

未來，澳門國際銀行將繼續發揮“一國兩制”優勢，堅定“根植澳門、融入國家、橋樑紐帶”三個戰略，推動“華僑金融、跨境金融、產業金融、數智金融”四個金融轉型發展，不斷為客戶提供更加專業優質的金融服務。

因應業務發展的需要，本行現誠聘下列職位：

資訊科技部 - 網絡安全崗位人員

崗位要求：

• 本科或以上學歷，電腦網路、電腦通信等相關專業

• 具5年（含）以上網路工程師或安全工程師從業經驗

• 熟悉常用網路通訊協定以、常見安全性漏洞、Web應用攻擊和防護手段

• 掌握電腦網路、資訊安全方面的相關知識

• 對網路架構、資訊安全系統應有深入的瞭解，具備網路架構及資訊安全系統規劃的能力

• 瞭解業界的主流資訊安全系統和解決方案如殺毒軟體、防火牆、資訊防洩漏、准入管控等

• 具備項目推動與落地能力；問題分析與解決能力

• 良好團隊溝通與協作能力

• 具有澳門居民身份證

金融市場部 - 金融市場分析人員

崗位要求：

• 碩士或以上學歷 (博士優先)，主修金融、經濟、統計、財務等相關專業

• 具3年或以上金融市場分析相關工作經驗

• 瞭解資金市場營運及全球經濟狀況

• 具有較強金融市場風險評估能力及文字功底

• 性格外向、主動，良好人際關係及溝通技巧

• 抗壓性較好，及良好執行能力

• 具有澳門居民身份證

授信審批部 - 評審人員

崗位要求：

• 本科或以上學歷，主修會計、財務、金融或經濟相關專業

• 具2年或以上銀行公司業務市場崗位工作經驗

• 具較強行業調研、分析、風險評估及報告撰寫能力

• 性格外向、主動，良好的人際關係及溝通技巧

• 具有澳門居民身份證

授信審批部 - 法務合規人員

崗位要求：

• 本科畢業及以上，專業為法律相關專業

• 具2年或以上銀行企業客戶部門業務崗位工作經驗

• 能獨立完成法律相關文本審核、擔保措施合規性評估

• 熟悉處理銀行授信業務法律合規相關要點優先

• 具良好中、英文水平

• 具良好學習能力、綜合分析能力、團體合作和溝通協調能力

• 具有澳門居民身份證

分行 - 客戶經理

崗位要求：

• 本科或以上學歷，主修工商管理、市場學、經濟金融等相關專業

• 具客戶服務相關崗位工作經驗優先

• 對市場營銷工作具濃厚興趣

• 性格積極主動、良好人際關係及溝通技巧

• 具良好抗壓能力

• 具有澳門居民身份證

分行 - 櫃員

崗位要求：

• 本科或以上學歷，主修工商管理、市場學、經濟金融等相關專業

• 具客戶服務相關崗位工作經驗優先

• 對市場營銷工作具濃厚興趣

• 性格積極主動、良好人際關係及溝通技巧

• 具良好抗壓能力

• 具有澳門居民身份證

申請方式：

應徵者請準備︰本行職位申請表、個人履歷、身份證明文件、學歷、

成績單、工作證明、專業資格證書等資料，可選擇以下方式提交︰

1. 電郵至本部郵箱︰hrdept@lusobank.com.mo

2. 登入以下招聘連結︰https://recruit.lusobank.com.mo

3. 掃瞄以下招聘二維碼︰

(所收集的個人資料僅作本行招聘用途。

如經電子郵件提交，申請人需清楚了解網絡傳遞資料存在的風險。)

收集個人資料聲明：

本行收集的應徵者資料將予保密，只用作評估應徵者是否適合擔任所申請的職位，以及在應徵者獲聘用時，用作計算初步的薪酬及福利。應徵者如不提供申請表的資料，可能會影響申請的處理效率及結果。如應徵者30日內沒有接到本行通知，則可認為本次應徵沒有成功。本行會保留暫未合適者的個人資料一年以作日後招聘之用。應徵者可以書面方式向本行提出申請，查閱及修改應徵資料內容。

Macau Chinese Bank 澳門華人銀行招聘

澳門華人銀行（亦稱“華人銀行”）1995年9月開業，爲一家在澳門註冊且總部位於澳門的本地商業銀行，原名爲“富利銀行”，2002年12月更名爲“澳門華人銀行”, 2017年末起由國資控股， 2024年7月，再有廣東恒健投資控股有限公司和廣東粵海控股集團有限公司兩家廣東千億級規模的省屬國有企業入股澳門華人銀行。廣東恒健投資控股有限公司是廣東省委、省政府重大戰略投資平臺和省級國有資本運營公司，公司代表廣東省政府持有中國南方電網有限責任公司、中國南方航空集團有限公司、中國廣核集團有限公司、寶鋼湛江鋼鐵有限公司、中航通用飛機有限責任公司等央企股權，擁有股權管理、基金投資、資本運營三大主業板塊，境內信用等級AAA級，境外獲得三大國際評級機構高級別評級，是廣東省淨資產規模最大、資本實力最雄厚的省屬企業集團之一。廣東粵海控股集團有限公司為廣東省政府全資企業，以“水業興家、製造當家、灣區擔當、世界一流”為願景，奮力打造國有資本投資公司，擁有水務環境、食品生物、城建運營及產業投資3+1的業務板塊。兩艘“千億航母”的 入股，為華人銀行注入新的發展活力和動能，插上了騰飛的翅膀，華人銀行即將迎來新一輪發展機遇，開啟粵澳金融合作新篇章。

聯絡我們：

地址：澳門南灣大馬路101號華人銀行大廈人力資源及行政部

郵箱：Recruitment@mcb.com.mo

電話：（853）28322678

官網：www.mcb.com.mo

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銀行高管人員-副行長

崗位職責：

副行長協助行長主持全行日常經營管理工作，分管特定業務條線，參與制定並執行全行發展戰略，確保銀行資產質量、盈利能力及合規運營的持續提升。

• 戰略執行與管理。協助行長制定全行中長期發展戰略規劃及年度經營計劃，並負責具體實施與落地；根據董事會和行長的授權，分管特定的業務部門或職能部門，對分管領域的經營業績和風險管理負直接領導責任。

• 業務拓展與經營。指導並推動分管業務條線的市場拓展、產品創新及客戶行銷；組織開展市場調研，分析行業動態，優化業務結構，提升市場份額和盈利能力。

• 風險管理與合規。嚴格落實監管政策和法律法規，建立健全分管領域的內控合規體系；負責分管業務的風險識別、評估、監控和化解，確保資產質量穩定，嚴控操作風險和合規風險。

• 團隊建設與管理。協助行長搭建科學人才培養體系、完善團隊激勵機制，推動幹部隊伍專業化水平與團隊協作效能持續提升。

• 公共關係與品牌。代表銀行維護與政府機構、監管單位、重要企業客戶及同業機構的良好公共關係。

應聘條件：

• 具有本科及以上學歷，經濟、金融、會計、法學、管理等相關專業背景；

• 具有10年及以上銀行從業經驗，3年及以上業務管理、風險管理等銀行管理經驗，國有四大行工作背景優先；

• 具有扎實的專業基礎。熟悉澳門宏觀經濟政策與境內外相關法律法規，熟悉境內外市場和相關行業，熟悉現代企業管理，有較強的決策判斷能力、經營管理能力、溝通協調能力；

• 具有突出的工作業績。開拓創新精神和市場競爭意識強，在同類崗位上工作業績優良；

• 具備良好的職業道德品質、責任心和團隊協作精神，政治堅定，認同公司文化，工作作風嚴謹務實；具備履行崗位職責所需的身體條件和健康的心理素質；

• 不存在法律、法規、規章制度中有關禁止從業的情形。

應聘方式：

有意應聘本崗位請將個人簡歷發送到 Mcb_recruitment@163.com

本招聘由澳門華人銀行股份有限公司（下稱「本行」）委託北京智鼎公司（下稱「招聘代理機構」）代為推進。為保障應聘者個人資料的處理符合澳門特別行政區《個人資料保護法》等相關法律規定，特此說明如下：

• 處理目的︰所收集的個人資料僅用於本次職位招聘甄選及相關聯絡用途。

• 資料接收者︰個人資料可能由本行及招聘代理機構之授權人員處理，並可能因應招聘流程需要，提供予本行指定的第三方服務機構進行評估，但均限於招聘目的範圍內使用。

• 資料類別︰招聘過程中可能處理的個人資料包括但不限於：姓名、年齡、出生日期、出生地、性別、國籍、地址、電話號碼、傳真號碼、電郵地址、學歷、常用語言、身份證明文件種類及號碼、專業資格及其他應聘者自願提供的資料。

• 跨境資料傳輸︰應聘者向招聘代理機構提供的電子郵箱提交履歷及個人資料，即表示應聘者知悉並同意該資料可能因郵箱伺服器位於澳門以外而涉及跨境傳輸至中國內地地區。

• 應聘者權利︰應聘者依法享有查閱、更正其個人資料的權利。如欲行使相關權利，可透過招聘公告中提供的聯繫渠道與本行聯絡。

• 同意條款︰凡應聘者向本行或招聘代理機構指定的招聘郵箱提交個人履歷及相關資料，即視為已閱讀、理解並同意︰

  • 本行及招聘代理機構為本次招聘之目的處理其所提供的個人資料；

  • 該資料可能因技術或操作需要涉及跨境傳輸；及

  • 本行及招聘代理機構將依法採取適當措施保護其個人資料安全。

• 資料保留︰未被錄取者的個人資料將在招聘結束後合理期限內刪除或匿名化處理，法律另有規定者除外。

總行總監層－總監/副總監

總行一級部門－主管/副主管

綜合素質：

• 具備全局思維、戰略規劃能力和較高決策力。

• 具備團隊管理、協調溝通和人才梯隊建設能力。

• 具備深厚的金融專業素養與風控意識，擅長監管溝通。

• 具備高尚的職業操守和責任擔當，政治堅定、作風優良，能夠承受較大工作壓力。

應聘條件：

• 金融/經濟/數學/法律/工商管理/會計財務/漢語言文學/行政管理或相關專業本科及以上學歷，持有專業證書者優先。

• 熟悉銀行經營管理和風險防控，有銀行金融市場投資、市場行銷、計畫財務、合規風控、內部審計等領域5年或以上管理經驗者/具國有企業境外工作3年或以上經驗者/具5年或以上服務港澳地區金融機構（包含且不限於會計師事務所、律師事務所、審計師事務所等）專業工作經驗者優先。

科技子公司－總經理/副總經理

綜合素質：

• 戰略與規劃：制定並執行總行的技術發展戰略與產品路線圖，確保與總行戰略協同。

• 研發與專案管理：主導技術研發工作，管控專案全生命週期（需求、設計、開發、測試、上線），優化研發流程。

• 團隊建設與成本管控：負責技術團隊的組建、人才培養、績效管理和梯隊建設，通過精細化預算控制資源投入。

• 技術架構與創新：緊密掌握金融科技前沿趨勢，配合總行推進新技術與業務的融合。

• 內外部協作：作為技術介面人，與總行各部門、監管機構、合作夥伴等進行高效溝通與協作。

應聘條件：

• 計算器科學與技術、軟體工程、人工智慧、資訊系統等相關專業本科及以上學歷。

• 5年或以上金融科技領域工作經驗，其中包括3年以上管理經驗，有銀行總行級機構工作經驗者優先。

• 專業知識：精通銀行核心業務（如信貸及風險管理、支付結算、核心系統、資料管理等）的相關技術架構與系統；熟悉金融監管與資訊安全要求。

• 優秀的戰略思維、領導力、溝通協調能力和資源整合能力。

• 強烈的責任心、風險意識和合規意識，能夠承受較大工作壓力。

辦公地點：橫琴粵澳深度合作區

總行一級部門－客戶服務崗

綜合素質：

• 具備良好的職業道德和合規意識；

• 具備客戶至上的服務意識；

• 具備結果導向與目標驅動的思維邏輯；

• 具備良好的溝通和談判能力，構建人際網路能力和解決問題與應變能力；

• 具備團隊協作能力；

• 抗壓力強。

應聘條件：

• 本科或以上學歷，金融、財務、商務專業背景優先，擁有專業資格證書優先；

• 具有三年或以上銀行工作經驗，特別是從事過對公業務，熟悉銀團貸款等工作經驗優先；具有對公業務資源者優先。

總行一級部門－金融市場交易員、同業業務客戶經理

綜合素質：

• 具備良好的職業道德和合規意識；

• 具備市場敏感度和風險意識；

• 具備結果導向與目標驅動的思維邏輯；

• 具備良好的溝通和談判能力，構建人際網路能力和解決問題與應變能力；

• 具備團隊協作能力；

• 抗壓力強。

應聘條件：

• 本科或以上學歷，金融、經濟、數學、統計等專業背景優先，擁有專業資格證書優先；

• 具有三年或以上銀行金融市場工作經驗，熟悉債券投資、同業產品研發及推廣等工作經驗者優先；具有金融市場業務資源者優先。

總行一級部門－風險管理崗

綜合素質：

• 具備審慎與合規為本意識；

• 具備廉潔自律、客觀中立的職業操守；

• 具備全局觀與戰略視野，使銀行整體戰略和業務方向能與風險管理協調，為業務賦能；

• 具備風險管理知識框架、法律與監管法規及銀行業務知識；

• 掌握一定的系統工具使用知識；

• 抗壓力強。

應聘條件：

• 本科或以上學歷，金融/財會/法律/經濟/數學/統計相關專業背景優先；擁有專業資格證書優先；

• 熟悉銀行業務流程和風險模型，具三年或以上銀行相關工作經驗者優先。

• 熟悉英文/葡文者優先。

總行一級部門－業務操作崗

綜合素質：

• 具備合規與誠信品質；

• 具備嚴謹細緻、耐心沉穩性格特質；

• 具備計算機操作能力，掌握Excel等辦公軟件技能；

• 具備溝通與合作技巧和團隊協作精神；

• 具備持續學習精神，不斷更新自身知識積累；

• 抗壓力強。

應聘條件：

• 本科及以上學歷，金融/財會/經濟/計算機/國際貿易相關專業背景優先；擁有專業資格證書優先；

• 熟悉銀行業務流程，具兩年或以上銀行相關工作經驗者優先。

總行一級部門－人力資源管理崗

綜合素質：

• 具備絕對的誠信和保密意識；

• 具備較好的溝通和平衡技巧；

• 具備洞察力和前瞻性；

• 情商高，抗壓力強。

應聘條件：

• 本科及以上學歷，人力資源管理相關專業背景優先；擁有專業資格證書優先；

• 熟悉銀行業務流程和崗位配置，具兩年或以上銀行業或國企人力資源相關工作經驗者優先。

總行一級部門－行政文員崗

綜合素質：

• 服務意識強、細緻嚴謹，具有良好的時間管理能力。

• 具有事務處理能力，能做好日常行政、文檔管理、基礎財務等事務。

• 具有活動協調能力，能組織內部活動、來訪接待。

• 具有辦公軟體操作能力，熟練使用Office辦公軟件，能製作報表、通知、PPT彙報材料；

• 具有良好的心理素質和正常履行職責的身體條件。

應聘條件：

• 本科及以上學歷，行政管理、文秘、工商管理等相關專業優先；

• 具兩年或以上行政相關管理工作經驗者優先。

總行一級部門－內部審計崗

綜合素質：

• 具備客觀公正和誠信負責的性格特質。

• 具有絕對的保密意識。

• 具有風險洞察和分析能力。

• 具有較好溝通能力；

• 具有良好的心理素質和正常履行職責的身體條件。

應聘條件：

• 本科及以上學歷，審計、會計、金融等相關專業優先；

• 具三年或以上銀行審計部門/審計師事務所/會計師事務所工作經驗者優先。

廣州代表處－行政文員崗

綜合素質：

• 服務意識強、細緻嚴謹，具有良好的時間管理能力。

• 具有事務處理能力，能做好日常行政、文檔管理、基礎財務等事務。

• 具有活動協調能力，能組織內部活動、來訪接待。

• 具有辦公軟體操作能力，熟練使用Office辦公軟件，能製作報表、通知、PPT彙報材料；

• 具有良好的心理素質和正常履行職責的身體條件。

應聘條件：

• 本科及以上學歷，行政管理、文秘、工商管理等相關專業優先；

• 具兩年或以上行政相關管理工作經驗者優先。

辦公地點：廣州

申請方式：

求職者請將簡歷電郵到 Recruitment@mcb.com.mo，電郵請註明 “應徵職位－由 jobscall.me 提供”。

Fidelidade Macau 忠誠保險澳門招聘

忠誠保險（Fidelidade – Companhia de Seguros, S.A.）是歐洲歷史最悠久的保險公司之一。忠誠保險是由 Fidelidade-Mundial 及 Império-Bonança 兩間保險公司合併而成，其公司起源於1808年。

忠誠保險自1999年起在澳門特別行政區開始發展人壽保險（包括私人退休基金）及非人壽保險業務。在澳門，忠誠保險積極為客戶提供最多元化的保險服務及為個人及企業客戶提供最佳的保障方案。

Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.

In the Macau SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macau with a diversified range of solutions for the protection of individual customers and companies.

Know more about us 了解更多: https://www.fidelidade.com.mo/

職位空缺 OPEN POSITIONS

會計部 - 財務 (會計) 主任 Accounting Department - Accounting Officer

Ref. no.: FM.01.032026

職位內容 Responsibilities

• 支持主管進行日常營運工作

• 負責處理日常財務部工作

• 協助處理月結、會計和財務報告以供高層管理人員審閱

• 協助經理加強內部控制措施並提高現有工作流程的效率

• 協助管理會計部門的運作（與外部審計和其他部門的協調）

• 處理其他上級委派的工作

• Assist the Manager in handling full set of accounting tasks to ensure smooth operation of the accounting department

• Manage day to day accounting entries and transactions

• Assist with month-end closing, accounting & financial reports for top management’s review

• Assist the Manager to enhance internal control measures and improve the efficiency of the existing workflow/procedures

• Assist to manage the operation of accounting department (e.g. with external auditors and others department)

• Other ad hoc assignments assigned by the supervisor

職位要求 Requirements

• 大學或以上程度主修財務、會計專業

• CPA或其他會計專業資格者優先

• 有會計經驗，保險行業知識者優先

• 良好電腦操作技能包括MS Office、Excel、Word 和 PowerPoint

• 良好的英語和粵語口語和書面語

• Degree holder in Accounting or Finance Discipline

• CPA or other Financial Certification preferred

• Experience in Accounting field, knowledge in the Insurance industry an advantage

• Good PC knowledge and proficiency in MS Office, Excel, Word & PowerPoint is a must

• Good command of spoken and written English and Cantonese

理賠部 - 高級經理 Claims Department - Senior Manager

Ref. no.: FM.04.022026

職位內容 Responsibilities

• 處理人壽和非人壽業務的理賠

• 負責實施、維護和監控所有理賠結算流程，確保符合公司標準和程序

• 監控和控制所有理賠結算，確保為未決理賠支付預留充足資金，以維持公司償付能力

• 評估理賠情況，並向管理階層提出支付建議

• 監控理賠趨勢，並向高階管理層和其他部門提供必要的統計資料和報告

• 向保險管理機關提交統計報告，例如員工賠償保險、汽車保險和醫療事故保險等的索賠資料

• 指導外部專業人員（如理賠員、勘察員和律師）處理保險範圍、調查和最終理賠事宜，包括直接參與理賠結算中的法庭/調解和仲裁

• 採取一切可能的追償途徑，包括及時向被保險人追回免賠額，並管理代位求償活動

• 定期檢討準備金設定政策，確保其充足

• 發起和/或參加禮節性拜訪，與重要業務夥伴會面

• 制定並向所有理賠人員實施理賠指南/理賠手冊

• 定期檢視理賠管理政策和程序，確保其充分性和效率，並定期更新理賠手冊

• 為理賠人員提供培訓

• 開發/改進理賠系統，以確保公司在處理理賠的有效性和效率

• 定期監控理賠服務標準

• Claims Handling in both life and non-life business

• To implement, maintain and monitor all claims settlement of portfolio to ensure compliance with company standards and procedures

• To monitor and control all claims settlement to ensure adequate provision is made for outstanding claims payment for solvency

• To evaluate, and make recommendations on Claims Settlement if claims to management

• To monitor trends in claims and provide necessary statistical information and reports for senior management and other departments

• Preparation of statistical report to the insurance authority, i.e. claims data of Employees Compensation Insurance, Motor Insurance and Medical Malpractice Insurance, etc.

• To provide instruction to external professionals like adjusters, surveyors and lawyers with respect to coverage, investigation and ultimate settlement including direct participation in court/mediation and arbitration in claim settlement

• To pursue all avenues of recovery including timely recovery of deductibles from insured and to manage subrogation activities

• To review policy on setting reserves on a regular basis to ensure adequacy

• Initiating and /or attending courtesy visits to meet with important business partners,

• To develop and implement claims guidelines/claims manual to all claims staff

• To review policy and procedure regarding claims management on a regular basis to ensure adequacy and efficiency and to update claims manual on a regular basis

• To provide training for claims staff

• To develop /revamp claims system to ensure company’s effectiveness and efficiency in handling claims

• To monitor claims services standard from time to time

職位要求 Requirements

• 大學畢業或以上學歷

• 10 年以上理賠管理經驗

• 良好英文及中文的溝通及書寫能力

• 良好電腦操作技能及文書處理能力，尤其Word 及Excel

• 優秀的溝通及人際交往能力

• 良好的分析及理解能力

• 以客戶為先、積極主動

• 細心、主動、獨立，並能在壓力下工作

• 熟悉保險產品和相關法律知識

• University graduate or above

• 10 years’ experience in claims management

• Good command of spoken and written English and Chinese

• Good knowledge of PC applications, especially Word and Excel

• Effective communication and interpersonal skills

• Good analytical and comprehension skills

• Customer-oriented, pleasant personality

• Detail-oriented, proactive, independent, and able to work under pressure

• Familiar with insurance products and legal knowledge

精算部 - 高級精算師 Actuarial Department - Senior Manager, Actuarial

Ref. no.: FM.03.022026

職位內容 Responsibilities

監督整個產品和精算功能，工作重點如下:

• 編製精算估值報告

• 協助上級管理公司的精算職能

• 確保專案按時、按預算並達到所需的品質標準完成。

• 為產品審批委員會和高級管理層提供戰略性的精算建議

• 制定和實施公司政策和程序

• 確保精算工作符合監管要求和法規

• 帶領公司精算團隊並提供指導和培訓

• 預測金融趨勢並分析相關風險

• 持續關注和分析保險業的發展趨勢

• 作為管理層去提供戰略規劃和參與決策制定

• 監督、制定和批准定價模型、費率建議和產品獲利能力分析

Oversee the whole product and actuarial functions with the following focus:

• Preparation of actuarial valuation reports

• Assist the supervisor actuarial functions of the company

• Ensure that projects are completed on time, within budget, and to the required quality standards

• Provide strategic actuarial advice to the product approval committee and senior management

• Develop and implement company policies and procedures

• Ensure compliance with all regulatory requirements

• Lead the actuarial team and provide guidance and training

• Prepare financial forecasts and analyze financial risks

• Monitor and analyze trends in the insurance sector

• Participate in strategic planning and decision-making at executive level

• Oversee, develop, and approve pricing models, rate recommendations, and product profitability analysis

職位要求 Requirements

• 澳門居民

• 8年以上的非人壽保險精算從業經驗，以及至少5年以上擔任高級精算職位

• 擁有以下專業精算資格：英國精算師 (FIA)、澳大利亞精算師 (FIAA)、北美精算師 (FSA) 或其他與上述專業精算組織相當及被澳門金融管理局所認可之資格

• 在產品開發方面擁有豐富的經驗

• 大學畢業或更高學歷，主修數學、精算學或統計學專業等相關範疇

• 具備英文及澳門特別行政區任一種正式語文(葡文或中文) 書寫和口語能力

• Be a Macau SAR Resident

• 8 + years of experience in non-life actuarial and at least 5 years of professional experience as a senior actuary

• Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned

• Solid experience in product development

• Higher education in Mathematics, Actuarial Science or Statistics

• Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)

保單管理部 - 文員/高級文員/助理主任 Policy Administration Department - Clerk/Senior Clerk/Assistant Officer

Ref. no.: FM.02.012026

職位內容 Responsibilities

• 負責處理日常保單管理部工作

• 為客戶提供優質和專業的客戶服務

• 處理、輸入、更新和修改客戶之保單

• 錄入數據及建立檔案，確保能準確地維護客戶資料

• 處理直屬上級／主管委派之工作

• Support departmental daily operation

• Deliver quality and professional customer service to customers

• Process, input, update and modify insurance policies

• Conduct data entry and recordkeeping to ensure accurate maintenance of clients’ information

• Perform any job duties assigned by reporting manager/supervisor

職位要求 Requirements

• 高級文憑或以上程度

• 良好英文及中文（廣東話及普通話）的溝通及書寫能力

• 良好的分析及理解能力

• 細心、主動、獨立，願意學習及團隊精神

• 良好溝通及人際交往能力

• 良好電腦操作技能及文書處理能力，尤其Word 及Excel

• 熟悉保險產品優先考慮

• 有辦公室行政工作經驗優先

• Higher diploma or above

• Good command of verbal and written English and Chinese (Cantonese and Mandarin)

• Good analytical and comprehension skills

• Detail-oriented, proactive, independent, willing to learn and team-oriented

• Effective communication and interpersonal skills

• Good knowledge of PC applications, especially Word and Excel

• Knowledge of insurance products is considered a plus

• Experience in office administration is preferred

資訊科技部 – 初級系統開發員 Information Technology – Junior System Developer

Ref. no.: FM.01.012026

職位內容 Responsibilities

• 建立下一代網頁應用程式

• 與其他開發人員合作，並積極提出新想法

• 準備功能性與技術性的規格文件

• Build next generation web application

• Collaborate with other developers and have strong desire to bring new ideas

• Prepare functional and technical specifications

職位要求 Requirements

• 資訊科技或相關專業大學畢業

• 熟悉設計和實施RESTful API

• 熟悉 MS SQL Server或其他主流資料庫提供者優先考慮

• 具備保險知識（人夀和非人夀）者優先考慮

• 具備撰寫技術文件和規範的技能

• 主動積極、自我激勵、負責任且勤奮努力

• 能夠承受壓力並獨立工作

• 良好的英文書寫及口語能力

• University graduate in the field of Information Technology or equivalent

• Familiarity with designing and implementing RESTful APIs

• Familiarity with MS SQL Server developer or other mainstream DB providers is an advantage

• Insurance knowledge (Life and non-life) is an advantage

• Skill in writing technical documents and specifications

• Initiative, self-motivated, responsible and hardworking

• Able to work under pressure and independently

• Good command of written / spoken English

商務部 - 助理主任/主任 Commercial Department - Assistant Officer / Officer

Ref. no.: FM.01.122025

職位內容 Responsibilities

• 負責處理商務部的日常工作

• 與客戶合作夥伴建立並保持良好的關係

• 推廣保險產品推動銷售

• 為客戶合作夥伴提供優質和專業的客戶服務

• 及時回應客戶合作夥伴查詢

• 與內部保持緊密合作，確保提供優秀的服務

• Support the daily operations of the Commercial department

• Build and develop relationship with clients, intermediaries and partners

• Promote insurance products to drive sales

• Deliver quality and professional customer service

• Respond to client enquiries in a timely manner

• Liaise and work closely with back office to ensure excellence in service delivery

職位要求 Requirements

• 大學畢業或以上，主修財務、金融或相關範疇

• 具保險產品銷售經驗優先

• 良好中英文書寫及溝通能力 (懂普通話優先)

• 良好人際交往及演示技巧

• 需性格開朗，主動及處事以客為尊

• 善於與團隊建立良好的合作關係並能於壓力下工作

• University graduate or above in business, finance, or related disciplines

• Experience in insurance sales and relationship management preferred

• Good command of spoken and written English and Chinese (Putonghua speaking preferred)

• Strong interpersonal and presentation skills

• Outgoing, self-motivated and client oriented

• Able to work in a team and under pressure

保單管理部 - 人壽保險核保高級主任 / 主任 Policy Administration Department - Life Underwriting Senior Officer / Officer

Ref. no.: FM.02.112025

職位內容 Responsibilities

• 負責處理日常保單管理部工作

• 分析及評估人壽保險申請個案的風險

• 持續監察現有保單的關鍵風險因素的變化

• 所有人壽保單文件的妥善管理及紀錄

• 處理直屬上級／主管委派之工作

• Support departmental daily operation

• Analyze and evaluate the risks involved in issuing individual life policies

• Monitor existing policies for any critical risk factor changes

• Keep good record of all life policies' documents

• Perform any job duties assigned by reporting manager/supervisor

職位要求 Requirements

• 大學本科或以上學歷，商業或醫學相關學歷優先

• 擁有保險各類認證優先

• 2年或以上壽險公司核保經驗

• 良好英文及中文（廣東話及普通話）的溝通及書寫能力

• 良好的分析及理解能力

• 良好溝通能力、細心、謹慎、主動、獨立，願意學習及團隊合作精神

• 深入理解核保條款指引及規章及良好職業操守

• 良好電腦操作技能及文書處理能力，尤其 Word 及 Excel

• University Degree or above, majoring in Business or Medical related is highly preferred

• Candidates with insurance certification are highly preferred

• 2 years of life insurance underwriting experience

• Good command of verbal and written English and Chinese (Cantonese and Mandarin)

• Good analytical and comprehension skills

• Effective communication skills, detail-oriented, prudent, proactive, independent, willing to learn and team-work oriented

• Deep understanding of underwriting guidelines and regulations and strong professional ethics

• Good knowledge of PC applications, especially Word and Excel

資訊科技部 - 全端工程師 Information Technology Department - Full-Stack Programmer / Senior Programmer

Ref. no.: FM.01.112025

職位內容 Responsibilities

• 建構下一代以客戶端為重點的網頁應用程式

• 確保在應用程式的所有方面實施安全和資料保護

• 根據業務需求設計並開發網頁應用程式的整體架構

• 與設計團隊的其他成員合作，並有強烈的意願提出新的創意

• 準備功能性與技術性的規格文件

• Build next generation web application with focus on the client side

• Implement security and data protection on all levels of the application

• Design and develop overall architecture of the web application according to the business needs

• Collaborate with the rest of the design team and have a strong desire to bring new ideas

• Prepare functional and technical specifications

職位要求 Requirements

• 資訊科技或相關領域的大學畢業生

• 具備全端/前端開發人員的工作經驗

• 有設計和實施RESTful API的經驗

• 熟悉前端技術（HTML、CSS、JavaScript、反應式框架）

• 具有後端编程語言（如Java或C#）的經驗

• 熟悉數據庫技術，如MSSQL或類似技術

• 了解版本控制系統（Git）

• 有使用低代碼平台的實際操作經驗者為佳

• 具備撰寫技術文件和規格書的能力者為佳

• 具有出色的問題解決能力，能夠獨立工作並在團隊中合作

• 主動積極、自我激勵、負責任且勤奮努力

• 良好的英文書寫及口語能力者為佳

• University graduates in the field of Information Technology or equivalent

• Experience as a Full Stack/Front End Developer

• Experience in designing and implementing RESTful APIs

• Experience in front-end technologies (HTML, CSS, JavaScript, Reactive Framework)

• Experience with back-end programming languages such as Java or C#

• Familiarity with database technologies such as MSSQL or similar

• Knowledge of version control systems (Git)

• Hands-on experience with low-code platforms is advantageous

• Skill in writing technical documents and specification is advantageous

• Strong problem-solving skills and the ability to work independently and as part of a team

• Initiative, Self-motivated, responsible and hardworking

• Good command of written / spoken English is advantageous

精算部 – 高級主任 / 主任 Actuarial Department - Senior Officer/ Officer

Ref. no.: FM.01.102025

職位內容 Responsibilities

• 協助產品和精算職能，重點如下:

• 開發支持更廣泛產品供應的精算框架和模型

• 執行非壽險業務的產品審查與改進

• 技術儲備金評估與報告

• 支持風險為資本的實施和相關分析

• 支援 IFRS 17 的實施及相關分析

• Assist in product and actuarial functions with the following focus:

• Develop actuarial framework and models that support wider product offering

• Perform product review and enhancement for non-life line of business

• Technical reserves valuations and reporting

• Support Risk-Based Capital implementation and related analyses

• Support IFRS 17 implementation and related analyses

職位要求 Requirements

• 擁有精算、統計、數學、工程、數據科學及其他定量學科的本科或更高學位

• 通過 SOA 精算考試或同等考試

• 2 年以上壽險或非壽險精算及 / 或產品相關工作經驗

• 精通中英文書寫及口語能力

• Tertiary undergraduate or higher in actuarial, statistics, mathematics, engineering, data science and other quantitative degrees

• Passing in two or more Actuarial exams in SOA/CAS or equivalents

• 2+ years’ experience in life or non-life actuarial and/or product role

• Proficiency in written and spoken English and Chinese

退休金部 - 銷售經理 Pension Fund Department - Sales Manager

Ref. no.: FM.02.092025

職位內容 Responsibilities

• 制定並執行有效的退休金產品銷售策略

• 識別並鎖定關鍵客戶群，並專注於企業和個人客戶

• 達到年度目標

• 與企業客戶和經銷商建立及維持長期合作關係

• 向客戶進行退休金計劃的推廣和諮詢

• 滿足客戶需求和處理客戶顧慮，確保客戶滿意度和保留率

• 此職位直接匯報給業務發展部及需定時完成業務發展部指派的工作

• Develop and execute effective sales strategies for our pension fund products.

• Identify and target key client segments, focusing on corporations and individuals.

• Achieve annual targets.

• Build and maintain long-term partnerships with corporate clients and distributors.

• Conduct presentations and consultations of pension schemes to clients.

• Ensure client satisfaction and retention by addressing their needs and concerns.

• This role requires direct reporting to Business Development Department and shall fulfill duties delegated by Business Development Department.

職位要求 Requirements

• 大學本科或以上學歷，主修金融、市場營銷、傳播學

• 3年商業銷售，業務發展/退休基金經驗，具金融服務或人壽保險業優先

• 對退休金產品和市場動態有深入了解

• 卓越的溝通和表達技巧

• 能夠與利害關係人建立並維持良好關係

• University degree or above, majoring in Finance, Marketing, Communications.

• 3 years’ experience in commercial sales, business development/Pension Fund, preferably within the financial services or life insurance industry.

• Strong understanding of pension products and market dynamics.

• Excellent communication and presentation skills.

• Ability to build and maintain relationships with key stakeholders.

資訊管理部 - 助理主任/主任 Management Information Systems Department (MIS) - Assistant Officer/Officer

Ref. no.: FM.01.092025

職位內容Responsibilities

• 協助製作定期的財務、營運和其他分析報告

• 為管理層、股東、政府機構和其他相關單位提供所需的資料

• 編制公司的預算及財務預測

• 收集並分析業務及行業數據

• Assist in the preparation of periodic financial, operational and analytical reports

• Provide necessary information for managements, shareholders, government entities, and other stakeholders

• Prepare the company’s budget forecasts and financial projection

• Collect and analyse the business and industry data

職位要求Requirements

• 大學畢業或以上，主修資訊管理、數據分析、工商管理、統計、金融、會計或相關專業

• 至少兩年相關工作經驗，保險業或銀行業優先考慮

• 具備會計及財務投資的基本知識

• 熟練運用Microsoft Excel和PowerPoint

• 具良好的分析、解決問題、組織及溝通能力

• 積極主動，能獨立工作，並在壓力下完成任務

• 良好的中英文書寫及溝通能力

• University degree or above in Management Information Systems, Data Analytics, Business Administration, Statistics, Finance, Accounting, or related fields

• Minimum 2 years of relevant working experience, preferably in the insurance or banking sectors

• Knowledge of accounting and investment principles

• Proficient in Microsoft Excel and PowerPoint

• Strong analytical, problem-solving, organizational and communication skills

• Self-motivated, proactive, and able to work independently under pressure

• Good command of English and Chinese

風險主管 Head of Risk

Ref. no.: FM.01.082025

職位內容Responsibilities

• 協助製作制定和維護符合指引的綜合風險管理框架

• 確保架構涵蓋所有重大風險（例如：保險風險承保、市場、信用、營運、流動性風險等）

• 定期進行風險評估，以識別、評估和確定風險的優先順序

• 監控風險敞口並確保採取適當的控制措施以減輕已識別的風險

• 編制並提交全面的風險報告，包括向董事會和高級管理層提交的 ORSA 報告，詳細說明風險敞口、緩解策略和新出現的風險

• 確保公司依照指引和其他相關法規滿足與風險管理相關的所有監管要求

• 就風險管理問題與澳門金融管理局及其他監管機關聯絡

• 在整個團隊內培養強大的風險管理文化

• 制定並實施培訓計劃，提高各級員工的風險意識

• 與其他部門（例如：精算、會計、合規、營運）緊密合作，確保採用統一的風險管理方法

• 與內部和外部核數師合作，促進風險評估和審核

• 制定並監督危機管理和業務連續性計劃的實施

• 就影響公司目標和績效的風險相關問題向董事會和高級管理層提供策略意見

• 就業務策略和決策的風險影響提供建議

• Develop and maintain an integrated risk management framework aligned with the guidelines.

• Ensure the framework encompasses all material risks (e.g. insurance risk underwriting, market, credit, operational, liquidity risks, etc.)

• Conduct regular risk assessments to identify, evaluate, and prioritize risks.

• Monitor risk exposures and ensure appropriate controls are in place to mitigate identified risks.

• Prepare and present comprehensive risk reports including ORSA report to the board and senior management, detailing risk exposures, mitigation strategies, and emerging risks.

• Ensure the company meets all regulatory requirements related to risk management as per the guidelines and other relevant regulations.

• Liaise with the AMCM and other regulatory bodies regarding risk management issues.

• Foster a strong risk management culture throughout the organization.

• Develop and implement training programs to enhance risk awareness among employees at all levels.

• Work closely with other departments (e.g. actuarial, accounting, compliance, operations) to ensure a cohesive approach to risk management.

• Collaborate with internal and external auditors to facilitate risk assessments and audits.

• Develop and oversee the implementation of crisis management and business continuity plans.

• Provide strategic input to the board and senior management on risk-related issues affecting the company’s objectives and performance.

• Advise on the risk implications of business strategies and decisions.

職位要求Requirements

• 金融、精算、風險管理或相關專業學士學位；持有高級學位或專業認證者優先

• 擁有豐富的保險業風險管理經驗，並對澳門金融管理局制定的準則有深入理解

• 具備優秀的分析、溝通和領導能力

• 具備良好的影響力及與各級利害關係人的合作能力

• Bachelor’s degree in finance, actuarial science, risk management, or a related field; advanced degree or professional certification preferred.

• Extensive experience in risk management within the insurance industry, with a deep understanding of the guidelines set by the AMCM.

• Strong analytical, communication, and leadership skills.

• Proven ability to influence and collaborate with stakeholders at all levels.

資訊科技部 – 主任 / 高級主任（資料庫程式設計員）Information Technology – Officer / Senior Officer (Database Programmer)

Ref. no.: FM.01.062025

職位內容 Responsibilities

• 開發關鍵保險產品

• 根據業務需求設計並開發資料庫的整體架構

• 與其他開發人員合作，並積極提出新想法

• 準備功能性與技術性的規格文件

• Develop key insurance products

• Design and develop overall architecture of the DB according to the business needs

• Collaborate with other developers and have strong desire to bring new ideas

• Prepare functional and technical specifications

職位要求 Requirements

• 資訊科技或相關專業大學畢業

• 具備保險知識（人夀和非人夀）者優先考慮

• 具有 MS SQL Server 或其他主流資料庫提供者的開發經驗

• 能夠建構高階 SQL 查詢

• 能夠快速掌握新概念並應用於不同場景

• 具備撰寫技術文件和規範的技能

• 主動積極、自我激勵、負責任且勤奮努力

• 能夠承受壓力並獨立工作

• 良好的英文書寫及口語能力

• University graduate in the field of Information Technology or equivalent

• Insurance knowledge (Life and non-life) is an advantage

• Experience as a MS SQL Server developer or other mainstream DB providers

• Able to build advanced SQL queries

• Able to quickly grasp new concepts and apply them in different contexts

• Skill in writing technical documents and specifications

• Initiative, self-motivated, responsible and hardworking

• Able to work under pressure and independently

• Good command of written / spoken English

合規部 - 高級文員/ 主任 Compliance Department - Senior Clerk/Officer

Ref. no.: FM.01.042025

職位內容 Responsibilities

• 負責處理部份日常文書工作

• 準備及處理監管機構相關報告

• 協助提供與合規相關的培訓

• 協助處理及跟進投訴個案

• 協助處理AML/CFT 篩檢

• 處理直屬上級或主管委派之工作

• Support Departmental daily clerical work

• Prepare and process reports for regulators

• Assist to provide compliance related training

• Assist to manage and follow up complaints cases

• Assist in AML/CFT screening

• Perform any job duties assigned by reporting manager/supervisor

職位要求 Requirements

• 大學畢業或以上

• 3年或以上保險相關工作經驗優先

• 具保險法律法規知識

• 良好中英文書寫及溝通能力

• 具有效率之溝通及人際交往能力

• 積極、主動及獨立，並能在壓力下完成工作

• 熟悉辦公室電腦軟件操作

• University graduate or above

• 3 years or above working experience in insurance field preferable

• Knowledge of insurance regulatory preferable

• Good command of verbal and written English and Chinese

• Self-motivated, proactive, independent and able to work under pressure

• Good knowledge of PC applications

申請職位 Application

Interested parties please send a full resume with a recent photo to HR@fidelidade.com.mo OR submit it in our Office Address at Av. Praia Grande 567, BNU Building 14/F, Macau (China), Monday to Friday (09:00 – 17:30).

有興趣人士請將履歷連同近照電郵至 HR@fidelidade.com.mo 或於辦公時間 (週一至五，09:00-17:30) 親身提交至忠誠保險辦公室 - 澳門南灣大馬路567號大西洋銀行大廈 14 樓

*Personal data collected will be used for recruitment related purposes only.                                                              

俊華隆企業有限公司澳門招聘

「俊華隆企業有限公司」轄下公司 「馬鴻記餅家」及「龍華製餅廠」在澳門的烘焙零售及烘焙批發深耕多年，自設近兩萬呎的現代化製造場所，考獲食品安全系統 HACCP 認證，專營烘焙食品的製造，代工及批發業務。客戶涵蓋公營機構，博企酒店，教育機構及各大小餐飲場所，每天服務超過四百個客戶。

Executive Assistant to the General Manager

Working Schedule: Five-day work week

Position Level: Supervisory

Salary & Benefits: Starting from MOP 22,000 per month (depending on experience), 12 days of paid annual leave, year-end bonus (subject to company and individual performance)

Key Responsibilities

• Provide administrative and executive support to the General Manager, including document management, data analysis and reports compilation.

• Assist with human resources and employee relations coordination, including recruitment arrangements, onboarding and offboarding processes, employee records management, and handling staff inquiries and workplace concerns with confidentiality.

• Support the implementation and monitoring of the company’s operational, administrative, and human resources policies, systems, and management processes.

• Act as a key coordination and communication link between the General Manager, departments, group leaders and relevant stakeholders, ensuring effective follow-up on assigned matters.

• Perform ad hoc duties as assigned by General Manager

Job Requirements

• Bachelor’s degree or above.

• At least three years of relevant working experience; experience in HR functions, as a secretary or executive assistant is preferred.

• Strong interpersonal and communication skills in both Chinese and English.

• Proficient in MS software and familiar with AI tools.

• Detail-oriented, responsible, and with a high level of confidentiality awareness.

業務主任

工作制度：六天工作制

職位級別：中層管理人員

薪酬及福利：連業績獎金可達每月Mop 25,000

工作職責：

• 制定及執行業務拓展及銷售策略，以達成公司業績目標。

• 主動開發新客戶及新市場，建立及維繫穩定長期的客戶關係。

• 了解客戶需求，提供合適的產品或服務方案。

• 跟進銷售進度，定期匯報業務表現及市場情況。

• 與內部相關部門保持緊密合作，確保服務質素及客戶滿意度。

• 分析市場趨勢、競爭對手及客戶回饋，提出業務改善建議。

• 跟進客戶帳款及協助處理應收款項

職位要求：

• 中學畢業或以上學歷

• 具至少 5 年或以上銷售相關工作經驗，具食品銷售經驗者更佳。

• 具良好溝通及談判技巧，能有效建立客戶關係。

• 目標導向，具責任感，能承受工作壓力。

• 具團隊合作精神，同時能獨立處理工作。

• 熟悉基本電腦操作及 MS Office 辦公軟件。

• 能操流利廣東話，懂普通話及英語者優先。

• 需外出工作，如有駕駛執照優先。

申請方式：

請透過電郵遞交個人履歷，學歷證明及相關培訓證書並註明有意向的職位： chonwa.trading@gmail.com

Vang Iek Group 宏益集團招聘

宏益集團於 1935 年創辦，紮根澳門超過90載的綜合型企業集團，現時主要業務集汽車銷售、零件銷售、汽車維修、汽車租賃、醫療化驗服務及旅遊業務等多個範疇的企業集團。

集團旗下代理品牌包括：MAZDA萬事得、Hyundai現代、Jaguar捷豹及Land Rover路虎、Lynk & Co領克汽車及GAC MOTOR廣汽澳門區經銷商。

了解更多：http://www.vangiek.com/

(兼職) 售後接待及行政

薪酬：時薪 MOP 65

職責：

• 負責接待到店客戶，進行分流及控場;

• 接聽來電查詢及預約維修保養時間 ;

• 處理一般日常行政或文書工作;

• 保持接待處及辦公區域日常整潔，定期檢查場地環境狀況。

任職要求：

• 需持澳門居民身份證;

• 細心有禮，具備良好的溝通及應對技巧;

• 能流利操粵語、普通話及英語;

• 熟悉使用Microsoft Word、Excel等進行文書處理工作;

• 工作時段：周一至周六9:00-18:00

• 長期兼職，工作時間可商議，每週工作最少三天，每天最少4 小時；

兼職產品推廣大使

時薪：MOP 70

職責：

• 主要負責協助於門店或各類展銷場所進行公司品牌產品的市場推廣活動。

• 提供優質客户服務，主動協助或解答客戶查詢；

• 按客戶需求整理及提供報價單，處理一般文書工作。

• 維持店面整潔，並完成上級指派的其他工作。

任職要求：

• 持澳門居民身份證；

• 熟識使用電腦辦公軟件，如Word、PPT、Excel；

• 個性主動積極、有責任心、具良好溝通技巧，對公司的產品有熱誠及興趣；

• 一周至少返三天，可周六或周日上班者優先；

• 提供培訓以及參與各大型展覽的工作機會,上班時間彈性,歡迎在讀大學生！

旅行社 - 旅遊巴士司機

職責：

• 負責駕駛旅遊巴及7人座商務車;

• 一般司機的接送工作;

• 負責保持車輛內外整潔;

任職要求：

• 需要持澳門駕駛執照B類及D1類別;

• 有相關工作經驗者優先考慮;

• 沒有不良駕駛紀錄;

• 初中學歷或以上;

• 粵語、國語良好、略懂英語;

• 溝通能力良好，有禮待客。

汽車銷售顧問

薪酬待遇：底薪+津貼+佣金（詳情面談）

工作職責：

• 負責汽車銷售業務之營運，達成銷售目標；

• 開發客戶並且了解客戶需求，有效執行各類汽車營銷策略；

• 熟悉汽車相關專業知識，向客戶介紹及專業分析；

• 負責售前業務跟進及售後客戶維繫工作；

任職要求：

• 持澳門居民身份證；

• 持有澳門私家車駕照，能夠熟練駕駛車輛；

• 中學或以上學歷

• 有銷售相關工作經驗優先；

• 懂得基本文書處理；

• 能操流利廣東話、國語及英語者優先考慮；

• 個性主動積極、有責任心、具備良好溝通技巧，對汽車有興趣。

汽車維修技工

工作職責：

• 負責對客戶各品牌及類型汽車的日常檢測、故障診斷與維修保養；

• 準確分析車輛問題，提供維修方案並完成維修任務；

• 配合團隊完成技術升級與流程優化，保持高標準的服務品質。

任職要求：

• 至少3年以上歐洲車系維修經驗，熟悉常見品牌車型結構與電路系統；

• 能獨立進行故障排查與維修，具備扎實的汽車機械、電子知識；

• 具備新能源汽車維修經驗，熟悉高壓電池、電機及電控系統者優先；

• 持有相關職業資格證書（如電工證、新能源車維修認證等）；

• 認真負責，具備良好的學習能力和團隊協作精神。

申請方式：

有意應徵者可將近照、個人履歷、可到職日期及聯絡方法等電郵至 hr.mo@vangiek.com

申請人所提供的資料絕對保密，並只作招聘用途。如有查詢可致電：2871 7559

遠日集團澳門招聘

遠日集團背景：

　　遠日集團有限公司(以下簡稱“遠日集團”)於2018年在澳門成立，秉承“延續價值、顛覆品牌、改變世界”的企業使命，始終以“為客戶創造卓越成果”為核心價值觀，致力於提供多元化的綜合服務。作為一家立足港澳、輻射內地的多元化企業，遠日集團的業務範疇涵蓋室內設計、裝修工程、品牌顧問、零代碼系統開發及貿易等多個領域，展現了其跨行業的綜合實力與創新能力。

　　遠日集團旗下公司屢獲殊榮，各分公司自成立以來始終活躍於服務港澳社會各界的前沿，客戶群體涵蓋政府部門、商會、社團、知名企業以及廣大市民，展現了其廣泛的市場影響力與卓越的服務品質。

　　為進一步拓展市場，遠日集團於2020年進駐珠海，正式進軍中國大陸室內設計市場。珠海分公司設有空間設計部、工程部、採購部、傳媒部及綜合部等多個專業部門，形成了完整的業務體系。2021年，遠日集團成功將零代碼系統引入港澳地區的大型機構，服務對象包括知名娛樂場、高等教育機構及香港上市公司等。憑藉各部門專業人才的協同合作，遠日集團不斷推出創新解決方案，推動企業持續快速發展。

　　自成立以來，遠日集團始終致力於探索新興行業領域，並積極推動業務多元化與創新化發展。我們誠邀更多優秀人才加入遠日集團，與我們攜手共進，為社會各界創造更多價值與成果，共同推動企業與社會的可持續發展。

為配合集團業務擴展，現誠聘以下職位：

行政助理

五天工作，薪金：MOP10,000-12,000

職責：

• 負責公司人事管理工作（如招聘、入職離職手續、員工檔案管理等）

• 處理公司行政事務（如文件整理、會議安排、會議記錄、物資管理等）

• 處理日常報銷、付款等工作

• 協助處理與澳門政府相關的文件及申請

• 管理辦公室運作；包括日用品採購等

• 其他上級交辦的事項

要求：

• 大學畢業或以上程度

• 具2年或以上行政及人事相關工作經驗優先考慮

• 熟悉Apple OS電腦系統優先

• 熟悉使用AI工具提升工作能力優先

• 有電單車牌優先考慮

遠日空間有限公司 - 室內設計師助理

職責：

• 量尺並製圖佈局

• 成本估算及報價

• 協助及配合設計師進行設計

要求：

• 大專及以上學歷，室內設計系相關優先

• 熟悉 AutoCAD、Sketchup、Enscape、D5等繪圖軟體；具有量尺，放圖能力。

• 能獨立繪製施工圖

• 具有深化圖紙經驗、較強的團隊配合能力、責任意識、學習態度

• 對室內設計充滿熱情，具備良好審美能力

• 有室內設計行業工作經驗優先

• 熟悉使用AI工具提升工作能力優先

明道數據科技（澳門）有限公司 - 項目助理（軟件開發）

職責：

• 協助項目經理進行軟件開發項目管理工作

• 進行資訊科技相關的技術支援工作

要求：

• IT 相關專業本科學位，1 年或以上軟件項目參與經驗

• 具備流利的英文溝通能力與讀寫能力

• 具有軟件開發相關的行業知識

• 具有良好的組織、溝通、協調能力

• 熟悉使用AI工具提升工作能力優先

申請方式 APPLICATION:

對招聘職位有興趣者請掃描下方二維碼或點擊連結遞交履歷 https://orbit-aphelion.com/public/form/712cc4ca81d5412c8fa8d0a3bc429659 或電郵履歷至 headoffice@aphelionmacau.com

如有招聘問題，請致電查詢電話:：+853 2835 6913（何小姐）

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遠日集團投遞履歷處：

BCM Bank 澳門商業銀行招聘

Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.

As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.

We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!

Posts are opened for the following areas:

Management Trainees

• Management Trainees

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Branch Management

• Branch Operations Officer

• Assistant Relationship Manager

• Senior Teller / Teller

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Compliance Office

• Deputy Manager

• Senior Officer

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Credit Administration

• Senior Officer

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Customer Information Maintenance

• Senior Officer

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General Operations

• Senior Manager

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Information Technology

• Senior Manager / Manager – Application Development Team

• Senior Manager – System Support & Security Team

• IT System operator – System Operation Team

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Internal Audit

• Manager

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Retail Direct Sales

• Relationship Manager

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Retail VIP Banking

• Senior Relationship Manager

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(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)

和記電話 (澳門) 有限公司澳門招聘

有關和記電話（澳門）有限公司

和記電話 (澳門) 有限公司 (澳門和記電話) 是一家領先的流動電訊服務營辦商，透過覆蓋廣泛的 4G LTE 和 3G 網絡，以「3」品牌為客戶提供高質素的話音及數據服務、具創意及多元化的流動通訊內容、國際長途電話及漫遊服務。澳門和記電話持續擴展網絡，其國際漫遊服務，遍及逾 280 個國家及地區，覆蓋範圍廣泛。澳門和記電話是和記電訊香港控股有限公司 (香港聯合交易所股份代號︰215) 的附屬公司，和記電訊香港控股為長江和記實業 (香港聯合交易所股份代號：1) 集團成員。

About Hutchison Telephone (Macau) Company Limited

Hutchison Telephone (Macau) Company Limited (Hutchison Telephone Macau) is a leading mobile service provider, offering superior voice and data services, innovative and diversified mobile content, IDD and roaming services under the “3” brand through its far-reaching 4G LTE and 3G networks. With continued network expansion, its extensive international roaming service covers more than 280 countries and regions. Hutchison Telephone Macau is a subsidiary of Hutchison Telecommunications Hong Kong Holdings Limited (SEHK stock code: 215), a group member of CK Hutchison Holdings (SEHK stock code: 1).

NOC Specialist 網絡中心運作維護專員

Responsibilities:

• Provide 7x24 alarm monitoring for the networks

• Network Operation Centre documentation update

• Support Configuration Management (Implement DBCR from other teams)

• Network Problem Reporting, Handling and Escalation

• Handle network complaint cases from customer service department, roaming partners etc.

• Prepare daily, weekly, monthly and special event report

• Perform Fault Management (System Alarm Handling)

• Monitor network performance and integrity using network management tools.

• Identify, diagnose, and resolve network issues promptly to minimize downtime.

• Coordinate with field engineers and other IT professionals to optimize network performance.

• Manage incident response, including detection, assessment, and resolution1.

• Escalate incidents as necessary to ensure timely resolution and compliance with service level agreements.

Requirements:

• Diploma or Higher Diploma in Electrical or Telecommunication Engineering.

• Strong technical knowledge of mobile telephony.

• Proficient in network monitoring and troubleshooting principles.

• Excellent problem-solving and analytical skills.

• Outstanding communication and interpersonal abilities.

• Ability to work independently and in a team, self-motivated, and well-organized.

• Familiarity with incident management and escalation processes

• Willingness to work in shifts, including nights and weekends.

Account Executive (Corporate Sales) 客戶經理（企業銷售）

Responsibilities:

• Assist to promote IT solution, mobile services and data products or other telecom services

• Assist to provide pre-sales and post-sales services to the major business accounts for achieving sales target

• Build up good relationship with account focal and top executives

• Co-ordinate with different departments to maximize business growth

Requirements:

• Secondary school graduate or above

• 1 years’ business sales experience, preferably in Telecom and IT industry

• Knowledge of telecom products and services is an advantage

• Proactive, self-motivated with commitment to achieve sales target

• Good communication and interpersonal skills

• Fluent in Cantonese, English and Mandarin is an advantage

門市營業代表

工作內容：

• 於門市或展銷場地銷售和記電訊產品及提供售後服務

職位要求：

• 一年以上零售經驗

• 積極主動並具備良好推銷技巧

• 操流利廣東話、懂英語及普通話

Apply Now 申請方式：

We offer competitive salary package and career development opportunity.

Interested parties please specify which position you apply for and send full resume, present and expected salary to Human Resources Department, Hutchison Telephone (Macau) Company Limited, 8/F Golden Dragon Centre, Avenida Xian Xing Hai, Macau, or email to hutchisonhr@htmac.com.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the Hutchison Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.

TFS 時尚廣場有限公司澳門招聘

TFS（The Fashion Square Limited）是全球高端時尚集合品牌，專注於為品味卓越的客戶甄選頂級設計師時裝及限量單品。我們不僅是服裝的提供者，更是生活方式的塑造者。

全職銷售員

✨ 為什麼選擇加入我們？

•  薪酬回報更可觀：優厚底薪 + 豐厚無上限佣金 + 激勵獎金 + 獎勵假期

• 優厚的年終獎金及年終花紅

• 不只是一個品牌，而是一個世界：接觸各大奢侈品牌及小眾設計師系列，比在單一品牌店學得更廣、視野更開闊

• 機會更多，良好的晉升機會

✨ 崗位職責

• 負責店鋪的日常銷售，主動介紹不同品牌的產品特色

• 協助維持店鋪陳列美觀，管理貨品上架及庫存

• 透過卓越服務建立顧客忠誠度，培養品牌VIP客戶群

✨ 我們心目中的你 

• 具備1年或以上零售經驗（有服裝、鞋包、飾品或買手店經驗者優先）

• 熱愛時尚，對潮流趨勢有敏銳觸覺，喜歡研究不同品牌的設計

• 主動積極，善於溝通，能以流利粵語或普通話服務顧客

• 具團隊精神，能適應快節奏工作及輪班安排

✨ 申請方法

想將你的時尚熱情變成事業？

請將詳細履歷、近照及期望待遇電郵至：hr@tfs.mo

郵件標題：您的姓名+面試職位

我們會為合適者安排面試，所有資料絕對保密及只作招聘用途。

商品部文員

商品部文員主要負責商品數據管理、庫存監控及協調溝通工作，以下是主要職責：

1. 商品數據管理

• 統計和分析銷售數據，包括庫存狀態、暢銷品與滯銷品分析，並製作庫存報表。

• 跟蹤貨品在途情況，處理退換貨及品質糾紛。

2. 庫存與採購

• 根據銷售數據制定補貨計畫，協調供應商發貨及門店調撥。

• 操作系統完成出入庫登記、貨品編碼及系統單據等處理。

3. 協調與支持

• 協助公司運營部經理處理日常事務，包括各類數據分析，完成臨時性任務，如樣品整理、盤點及系統維護等。

4. 商品價格維護

任職要求：

• 大專及以上學歷，熟悉辦公軟體操作及數據分析。

• 需具備團隊協作能力、責任心及基礎統計知識。

• 相關工作經驗1年以上。

如何加入我們？

發送簡歷及申請至：hr@tfs.mo

郵件標題：職位＋您的姓名

兼職人員

薪資待遇：MOP 70/小時

工作時間：靈活排班 ，每日4-8小時

崗位要求：

• 年齡18歲以上，學歷不限；

• 溝通能力強，有責任心；

• 經驗不均。

福利：

✔ 彈性工作時間 ✔ 表現優異者可轉長期 ✔ 提供培訓

應聘方式：

請發送簡歷至郵箱：hr@tfs.mo

請備注：人名+兼職

名額有限，速速報名！

澳門循道衛理聯合教會社會服務處招聘

澳門循道衛理聯合教會社會服務處本著基督博愛精神，服務社區，見証基督的真理。服務範疇包括：家庭服務、復康服務、長者服務、學生輔導服務及專項服務。

招聘職位：

語言治療師 (編號: MMSS(25/03/2026)/ST)

• 持本地認可專業資格之語言治療師

• 負責為特殊需要兒童提供語言治療服務

• 性格開朗、主動、成熟、喜歡團隊工作

• 負責為特殊需要兒童提供個別及小組訓練等 - 有相關工作經驗者優先

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屬下單位氹仔家庭成長軒現招聘對家庭服務有承擔及使命感之人才加入本會，為本澳家庭提供家庭生活教育、社區教育、特殊需要支援服務及專業輔導等服務，中心位於氹仔至尊花城。

招聘職位：

活動協調員 (編號: MFESC/(25/03/2026)/PA)

• 具高中或以上學歷

• 有帶領活動／教育／義務工作等相關工作經驗優先

• 有愛心、耐性、良好溝通能力

• 具良好電腦知識

• 負責統籌及推動中心兒童及家長活動、戶外活動、中心宣傳

• 協助社工舉辦之特殊需要訓練小組、活動

• 處理行政及接待處等工作

• 每星期44小時工作 (需依中心開放時間於晚上、星期六及日輪值)

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服務處轄下「盈樂居」位於筷子基，為一所智障人士院舍，現招聘有愛心、有承擔和使命感人才加入本會，為本澳智障人士及其家庭提供關懷及專業之服務。您的加入，將會為他們的生命帶來更大的福祉。

本處將為員工提供完善福利計劃，包括(視乎職位及職級而定)：

在職培訓、晉升機會、雙糧、公積金、有薪年假、法定假期、醫療福利、夜班津貼等。

招聘職位：

護士 (編號：LDA / (27/2) / N)

• 本地護理學士學位或以上學歷，或主管衛生事宜部門認可之護士專業資格

• 為智障人士提供護理服務、管理藥物、培訓職員護理常識

• 每星期工作44小時，需輪流及通宵當值

• 將提供持續在職培訓及督導支援

• 主動、成熟、合作性強

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欣頤居護養院是以「優質護理、以人為本、全程照顧 」的服務理念，為有高度照護需要的長者提供全面優質照護服務，為長者提供一個舒適和溫暖的家。誠邀有志於長者服務，對社會服務有承擔與使命感之人士加入我們的團隊。

招聘職位：

護士 (編號：ADV/(11/3/2026)/RN)

• 具備護理高等專科或以上學歷

• 持有澳門衛生局認可之註冊護士專業資格

• 具獨立工作能力，需協助維持及管理部門的日常運作

• 負責策劃、提供、執行專業護理及健康照顧服務

• 督導有關護理服務之員工，並提供相關之培訓

• 良好中英文書寫及會話能力

• 良好溝通能力、主動、團隊合作精神

• 每星期工作44小時，需通宵及假日輪值

申請方式：

有意者請將履歷、相關證明、相片及期望薪酬，寄　澳門氹仔成都街183號至尊花城地下及一樓AC澳門循道衛理聯合教會社會服務處　人事部收或電郵至 admin@mmss.org.mo，信封面請註明應徵職位及編號 (合則約見)。

澳門電訊股份有限公司招聘

申請方式

對職位有意者請將個人履歷並註明申請職位電郵至：hr@ctm.com.mo

Interested applicants please send application letter to e-mail address: hr@ctm.com.mo

澳門電訊股份有限公司誠聘以下職位：
CTM invites application to the post of:

兼職 (澳門威尼斯人會展)

工作範圍：

• 於展位中介紹有關資訊及派發紀念品

工作地點包括：

• 澳門威尼斯人金光會展

工作時間：

• 2026年4月10日 - 12日，12:00 - 18:00

職位要求：

• 中學程度

• 18歲或以上

• 持澳門居民身份證

Officer, Marketing Communication (Content & Video Production) (Ref. 498)

Job Description:

• To manage Content Management Systems for meeting the publication schedules on different media channels

• To create market hot topics production in the forms of articles / video / promotion / image

• To carry out video shooting, preparing story boards, conduct casting, video content editing

• To work closely with internal parties for quality content delivery

• To explore & discover eye-catching items & news to fulfill favoritism of readers

• To maintain brand consistency and quality of style and content

Requirement:

• Degree or diploma holder in Communications /Journalism / Digital Media / Multi-media Design or related discipline

• Fluency in spoken/written English & Chinese

• 3 years or above experience in video & image/photo production and editing experience

• Proficiency in Premiere, Photoshop, After-effect & Adobe Software

• Pro-active with good communication & interpersonal skill

• Able to work independently with good team spirit

• Holder of valid light vehicle driving license

Customer Service Executive, Call Centre Operation & Management (Portuguese Hotline) (Ref. 254)

Job Description:

• To answer customer enquiry, provide accurate information and support to customer in Call Centre

• To provide high quality customer services

• To handle customer complaints

Requirements:

• Secondary education or above

• Fluency in spoken PORTUGUESE is mandatory

• Fluency in Cantonese and spoken English is an advantage

• Good communication and telephone skill

• Experience in customer service area is an advantage

• To work on 24 hour shift basis

Analyst Programmer, Business Applications (Ref. 469)

Job Description:

• To assist team leader To carry out application/system development and support

• To assist in prototype development, GUI and navigation design

• Troubleshooting and bug fix on application/system incident/error

• To investigate the root cause of system error and seek for solutions

• To develop new systems and enhance existing systems based on business requirement

• To participate on system design, application development/deployment, implementation etc.

• Coordinated with vendor and user for application/system development and implementation

• To evaluate application/system performance for improvement

• To provide emergency call-out and non-office hour support

Requirements:

• Degree holder in Computer Science, Information System or equivalence

• Fluency in spoken / written English and Chinese

• Proactive, positive thinking and willing to learn new technologies

• Knowledge in SDLC, business analysis and system development

• Knowledge on application development in Python, Node.js, Java, HTML, JavaScript or C/C++ in Linux or Windows environment

• Knowledge in database system with procedural Language (SQL) in Oracle/MySQL 

Officer, AI & Big Data Innovations (Ref. 621)

Job Description:

• To assist team manager in the implementation of AI & Big Data strategies for enhancing data-driven decision making across the organization

• Assist to formulate service pricing, strategic planning and performance review

• To prepare reports on findings and project status to management and stakeholders.

• Understand the needs of customers and prepare business proposal

• To conduct product presentation tailored to customers’ requirement

• Assist to leverage data insights & build predictive models for supporting business objectives through innovative technologies

• To manage suppliers / vendors to meet business requirement

• To provide training and support to staff on AI and big data tools and methodologies

Requirements:

• Degree Holder in Computer studies / Business Information System or related discipline

• Fluency in both spoken/written English and Chinese

• Fluency in Putonghua will be an advantage

• Three years or above working experience related to data analysis or models build up

• Ability to convey technical concepts to non-technical audience

• Good knowledge of AI & Big Data services will be an advantage

• Good analytical skill and attention to details

• Good communication & interpersonal skill

Senior Clerk, AI & Big Data Innovations (Ref. 622)

Job Description:

• Assist to collect, organize, interpret data to create business insights

• Prepare reports on findings and project status to management and stakeholders

• Understand the needs of customers and assist to prepare business proposals

• Assist to prepare and conduct product presentation tailored to customers’ requirements

• Carry out analysis by using statistical techniques and produce reports

• Work closely with internal teams and external customers on data operation and data service development

• Assist to manage suppliers / vendors to meet business requirements

Requirements:

• Degree holder in Statistics / Economics / Information Management / Marketing or related discipline

• Fluency in both spoken/written English and Chinese

• Fluency in Putonghua will be an advantage

• Two years or more experience related to business data analysis

• Ability to convey technical concepts to non-technical audience

• Strong analytical and presentation skills and attention to details

• Detailed and result-oriented with problem-solving mind set

• Good at job prioritization and meeting tight deadlines

• Good knowledge on AI applications will be an advantage

• Good communication & interpersonal skill

Account Manager, Enterprise Solutions (Ref. 248)

Job Description:

• To lead and provide guidance to Senior Sales Executive in daily sales activities

• To sell and promote all products and services to corporate/business customers

• To achieve sales targets, provide value-added solutions to meet customer needs

• To build rapport and develop long-term relationship with valued customers and achieve high level of customer satisfaction

• Maximizing business opportunities from either existing or new accounts and securing customers from competitors

Requirements:

• Degree holder in Business Administration or equivalent

• Fluency in spoken/written English and Chinese

• Fluency in Putonghua will be advantageous

• 3 years or above experience at supervisory position in sales area

• Technical knowledge in telecom service will be advantageous

• Able to develop own customer base

• Result-oriented with strong communication skills

• Highly independent, self-motivated and enthusiastic

• Holder of valid light vehicle driving license

Assistant Engineer, Service Operation Centre (Security Operation Centre Development) (Ref. 620)

Job Description:

• Responsible for AI based development

• To perform design, development and implementation of AI related applications

• To perform functional verification testing and defect fixing

• To handle web project/portal management and content update

• To perform system administration

• To propose innovative ideas to meet the market trend

Requirements:

• Degree holder of Computer Science or related IT discipline

• Fluency in spoken / written English & Chinese

• Experience in developing MVC models and strong at object-oriented techniques

• Experience in AI/ML with LLM-based automation skills to enhance operational efficiency, including predictive analysis, anomaly detection and ticket automation

• Secure programming mindset with knowledge of OWASP Top 10, secure coding practice

• Knowledge of Python, PHP, CSS, HTML, Bootstrap, Javascript, MySQL

• Sound knowledge on various Linux and Windows server OS.

• Experience in Version Control System such as Git is an advantage

• Experience in using Web Application Framework such as Laravel is an advantage

• Familiar with iPhone or Android application development is an advantage

Customer Service Executive, Customer Service Provision (PC Support) (Ref. 289)

Job Description:

• To maintain PC inventory for the Company

• To perform PC hardware and software installation, support, repair and upgrade

• To monitor PC software license

• To record PC hardware and software problem

• To perform LAN cabling

Requirements:

• Degree holder in Computer Science, Network Engineering or related discipline

• Fluency in spoken/written Chinese and English

• Working experience in PC support will be advantageous

• Good communication skill

Senior Manager, AI & Big Data Innovations (Cloud Team) (Ref. 619)

Job Description:

• To proactively identify new technology in the market for product development

• To conduct marketing research and analysis

• To manage customer engagement, include prepare products/services materials, presentation, follow-up and etc.

• To manage in the implementation of new products/services, including technical team / partners management

• To manage customer response and product bug by close monitoring of the after-launch status of services/ products

Requirements:

• Degree or Diploma holder in Computer Science / Information Technology / Business Information System or equivalent

• Fluency in spoken / written English & Chinese

• Proficiency of Putonghua is an advantage

• 5 years or more of working experience in technology product and/or solution development

• Keen on managing suppliers and stakeholders

• Strong sensitivity of industry trends and new technologies

• Good business sense and up-to-date awareness with the market trends

• Proactive with good communication, organizing and presentation skill

• Strong problem solving and analytical skill

• Strong ability of prioritizing job and taking care of requests from different users

Assistant Manager, Regulatory & Cost Accounting (Ref. 270)

Job Description:

• To collect and analyse data, prepare statistic report to Government

• To handle ad hoc enquires from Government

• To handle Financial Modeling as well as Activity Based Costing Model management

Requirements:

• Degree holder of Business Administration major in Accounting / Finance / Economics

• Fluency in spoken/written English and Chinese

• Working experience in management reporting & telecom industry is a definite advantage

• Good PC skill

• Good communication, analytical and interpersonal skills

• Able to work independently and under pressure

Assistant Project Manager, Enterprise Solutions (Ref. 604)

Job Description:

• Provide pre-sales technical support for products related to telecommunication, cyber security, and structured cabling

• Select potential products and appropriate vendors for business development

• Handle issues related to project and risk management

• Support daily operations for data center colocation services

Requirements:

• Degree holder in Telecommunication, Computer Science or related discipline

• Fluent in spoken/written Chinese and English

• Good knowledge of cyber security, networking and structured cabling products & features

• Experience in network administration is an advantage

• Familiarity with data centre colocation services is an advantage

• Strong communication and interpersonal skill

Project Manager, Enterprise Solutions (Managed Services) (Ref. 618)

Job Description:

• To manage and deliver IT, AV and networking business projects for corporate customers

• To conduct presentation of project progress to customers

• To manage the relationship between customer and sub-contractor

• To implement risk management and preventive action during the process of project delivery

• To select potential products and vendors for business development

• To work with relevant parties for ensuring successful project delivery

Requirement:

• Degree holder in Computer Science or equivalent

• Fluency in spoken / written Chinese and English

• Knowledge of Putonghua is preferable

• Holder of Project Management Professional

• 3 to 5 years of experience in project management of business solutions

• Familiar with network products like router, switches and firewall

• Holder of light vehicle driving license

• Holder of HCIA / HCIP (WLAN) will be advantageous

• Good communication and presentation skills

Accountant, Corporate Reporting and Internal Control (Ref. 580)

Job Description:

• To prepare monthly management accounts and conduct financial variance analysis

• To review financial policies and provide compliance advice according to company policies

• To prepare monthly reports for submission to the Group

• To provide coordination amongst relevant parties in the preparation of annual internal audit

• To provide assistance / facilitation in optimizing internal controls

• To build & establish good relationship with business users for mutual support

• Carry out ad-hoc reporting/analysis as required

Requirements:

• Degree holder majored in Accounting or equivalent

• Fluency in both written/ spoken Chinese and English

• 2 years or above experience in accounting or related field

• Working experience in renown international audit firm is a definite advantage

• Good analytical skills and communication skills

• Strong ability to meet deadlines

• Good PC skill especially in the use of Microsoft Word, Excel and PowerPoint

供電系統工程師，基建及接入 (Ref. 616)

工作範圍：

• 制定電力系統的發展規劃及優化方案

• 策劃及安排電力系統風險排查、整改及設備更換工作

• 制定施工方案、驗收標準，以及編寫技術需求標書及報告

• 審核外判商提交的技術方案及規範，以及監管其施工質量及進度

• 深入分析電力故障成因，並提供有效的解決方案

• 選配電力設備參數，管理零配件庫存

• 與各相關部門保持良好關係，有需要時協調跨部門項目及工作

• 籌劃及安排團隊技術培訓、事故演習等工作

• 管理團隊日常運作，包括定期保養、巡查、維修及裝配電等

職位要求︰

• 大學畢業，主修機電工程、電力系統工程或相關科目

• 能操及書寫流利中英文，能操流利普通話為佳

• 五年或以上大型電力系統或項目工程經驗，電力設備維修保養管理經驗，有電訊業電力管理經驗為佳

• 熟悉電力設備和電力施工規範

• 良好的組織及分析能力，具跨部門協作能力為佳

• 熟悉 AutoCAD 軟件操作

• 持澳門勞工事務局發出的高級維修電工證

• 持澳門勞工事務局發出的有效職安卡

• 持有效的澳門駕駛執照 (汽車及電單車) 及具駕駛經驗

Principal IT Specialist, IT Infrastructure (System Administration) (Ref. 530)

Job Description:

• Formulated architectural design for IT Infrastructure

• To perform administration and support for IT System, Storage Area Network (SAN) and Networks

• To provide L2 support for system incident, error etc.

• To manage system and network performance including monitoring and capacity planning

• To evaluate IT system and network technologies

• To participate in IT projects

• To assist on development of IT policy, standard and procedure

• To handle incident response, disaster recovery planning and perform drill testing

Requirement:

• Degree holder in Computer Science / Computer Information Systems / Network Engineering

• Fluency in spoken / written Chinese and English

• Holder of MCITP / MSCE / LPIC-1 / RHCE

• 3 to 5 years experience in administering Windows, Linux & Unix

• Sound knowledge on server grade hardware, SAN, network devices, data centre management and Cloud solutions.

• Experience in IBM AIX, Redhat, VMware, Hyper-V, or KVM will be an advantage

• Sound knowledge on security control, ISO20000, ISO27001, PCI DSS and various application servers will be an advantage

• Holder of CCNA or VCP preferable

• Good communication and analytical skills

Web Application Developer, Digital Media (Ref. 66)

Job Description:

• Create intuitive and visually appealing user interfaces, develop prototypes and wireframes and perform usability testing to validate design effectiveness

• Design, develop and implement internet applications, ensuring applications meet user needs and market trends

• Participate in the creation of multimedia content, to enhance user interaction

• Conduct functional testing to ensure product stability and efficiency

• Conduct user research, collect and analyze user feedback to gain insights into user needs and behaviors

• Work closely with the team to ensure design feasibility and consistency, and propose innovative solutions to meet evolving market demand

Requirements:

• Degree holder in UX / UI design or related ICT discipline

• Fluency in spoken and written English & Chinese

• Working experience in user experience design is a definite advantage

• Experience in MVC model development and strong object-oriented programming skills

• Knowledge of version control systems (e.g., SVN and Git) and web application frameworks (e.g., Symfony and Zend).

• Familiarity with front-end frameworks such as TailwindCSS, Angular, and Next.js.

• Proficient in design tools (e.g., Sketch, Figma, Adobe Photoshop, Adobe Illustrator) with experience in application design.

• Ability to create visually appealing multimedia content and strong user interface design capabilities

Senior Clerk, Planning & Development (Ref. 613)

Job Description:

• To identify market opportunities for new telecom applications/services.

• Design service architecture, manage project timelines, resources and risk during implementation

• To ensure deliverable meet business / technical requirement

• To monitor KPI of live product / services

• To conduct data analysis for service enhancement & cost effectiveness

• To drive creative solutions aligned with industry trends

• Coordinate internal and external functional teams for development

Requirements:

• Degree holder in e-Commerce / Management Information System / Computer Science

• Fluency in spoken / written English and Chinese

• Innovative and pro-active with good organizing skill

• Project management, AI or data analysis experience is an advantage

• Strong sensitivity to technology changes and trends

Senior Manager, Customer Loyalty & e-Commerce Business (Ref. 611)

Job Description:

• To manage and support end-to-end launch of e-Commerce and loyalty programs

• To monitor program effectiveness, adjust strategies for actionable improvement

• To conduct customer analysis for customer profile identification

• To understand the needs of customers for driving e-Commerce conversation rate and loyalty rewarding scheme

• To open up, build and maintain good relationship with merchants, business partners and relevant external parties

• To work closely with different teams for achieving the business goal of e-Commerce and loyalty

Requirements:

• Degree holder in Business / Marketing / Commerce or related discipline

• Fluency in both spoken/ written English & Chinese

• 5 years or more experience in commercial sector with 3 years at supervisory level

• Leading experience in deploying customer loyalty and e-Commerce program

• Knowledge in online platform UI/UX, e-marketing and up-to-date technology sense

• Creative & Innovative to develop strategic plans for e-Commerce and loyalty programs

• Good interpersonal skill to deal with stakeholders, merchants/business parties

• Strong sense of leadership and responsibility

Manager, Digital Media (Ref. 500)

Job Description:

• To develop and implement strategies to increase public awareness of Home Media through various social media platforms and promotional programs

• To take care of Home Media services such as content offerings and service features based on customer needs and market demands

• Maintain, update, and optimize content information across all CTM channels, ensuring accuracy and relevance from inside out and vice versa

• To conduct research on market trends and identify new opportunities to enhance Home Media content portfolio and overall attractiveness

• To conduct analysis on content performance metrics, develop insights, and create programs and implement creative marketing initiatives aimed at boosting subscription rates and customer engagement and brand visibility

• Gather and integrate customer feedback to continuously improve content offerings and service delivery

• Prepare and manage usage reports to evaluate content program effectiveness and identify areas for improvement

• To build and maintain good relationships with vendors, content providers, and internal stakeholders to ensure smooth operations and collaboration

• To take care negotiation and management of content service agreements for alignment with business goals and company compliance

Requirements:

• Degree holder in Marketing / Business / Communications or related discipline

• Fluent in spoken/written English and Chinese

• Proficiency in Putonghua is an advantage

• Three years or more experience in service development planning and management, preferably in the media or telecommunications industry

• Strong business acumen with an up-to-date understanding of market trends, consumer behaviour, and competitive landscape

• Innovative and proactive in generating ideas and insights to enhance business awareness, development, and operational efficiency

• Strong leadership, good interpersonal and communication skills

• Strong organization and coordination skill to take care of multiple projects with tight deadline

Principal IT Specialist, IT Infrastructure (Network Administration) (Ref. 288)

Job Description:

• To develop and maintain the architectural design for IT systems and network

• To perform systems and network performance monitoring and capacity planning

• To assist disaster recovery planning and perform drill testing

• To perform incident response

• Conduct implementation of network changes and upgrades

• To perform Cloud and related systems requirements and development

• To develop policies, standards and procedures

Requirements:

• Degree holder in Computer Science / Computer Information Systems / Network Engineering

• Fluency in spoken/written Chinese and English

• 2 to 4 years of experience in network administration

• Experience in LAN/WAN/MAN architecture design, network topology design, data center network design

• Experience in firewall, routers, switches, VPN, SDN, SD-WAN, Cloud computing and overlay network technology

• Holder of one or more of professional certificates like CCNP, CCIE, HCIP, HCIE is a definite advantage

• Sound knowledge on security control, ISO20000, ISO27001, PCI DSS and various application servers will be an advantage

• Good communication and analytical skills

技術員，客戶服務供應 (土木工程運維及繪圖) (Ref. 608)

工作範圍：

• 配合政府項目及法規要求，提交公司道路工程設計圖紙，如施工方案、交通規劃方案，以及綜合各專營公司的整合方案等

• 根據公司未來發展項目，估算土木工程人力及物料成本，確保有效使用公司資源

• 巡查工程地盤，監察施工質量及進行，驗收工程，以確保符合政府道路監督部門要求

• 提交工程項目進度報告及工程竣工圖紙

• 參與工程制定方案，工程前期工地現場勘察

• 參與各政府機關及客戶方的協調會議

職位要求：

• 大學畢業主修土木工程或其它相關科目

• 能操及書寫良好中英文，懂普通話為佳

• 三年或以上土木工程相關工作經驗，其中以工程維護範疇為主

• 具備工程監督工作經驗為佳

• 懂一般電腦文書操作，熟悉操作AutoCAD設計軟件為佳

• 具輕型汽車及電單車駕駛執照，熟悉澳門道路為佳

• 良好協調及溝通能力

• 具獨立分析及處理問題能力

• 良好團隊工作精神

Assistant Project Manager, Customer Service Provision (Ref. 606)

Job Description:

• To assist Project Manager to define project goals and scope and work for the implementation of projects

• To assist Project Manager to oversee the performance of vendor and conduct quality control & evaluation to meet the required standards.

• To act as main contact point of the team for comprehensive communication when multiple units are assigned to the same project

• To identify and manage potential risks and liabilities of contracts

• To keep close contact with cross functional teams to identify and solve problems

• To liaise with project stakeholders regarding project details and deliverables

• To monitor and keep track of project progress and report to Project Manager

• To handle administrative work like preparing budgets and scheduling meetings etc.

• To perform other duties assigned by Project Manager in an orderly and efficient manner

Requirements:

• Degree holder in Business Management or related discipline

• Fluency in spoken / written English & Chinese

• Fluency in Putonghua is an advantage

• Proficiency in Microsoft Office and project management software.

• One year or more of experience related to IT or Voice projects or administrative assistance is an advantage

• Proactive with good communication and interpersonal skill

• Good organizing skill and strong at work prioritization

Engineer, Data Network Development (Ref. 587)

Job Description:

• To take care of IP Network Design and Planning including design of IP network architecture, capacity planning and security planning.

• To execute implementation of IP network infrastructure upgrades and expansion

• To conduct analysis of network performance, ensuring high availability, and optimizing network performance

• To conduct network assessments and audits for identifying areas of improvement and recommend solutions

• To participate in the evaluation and selection of IP network equipment and solutions.

• To work closely with cross-functional teams for implementation of network security measures.

• To keep abreast with industry trends, emerging technologies and best practices of IP networking.

• To provide technical support to Network Operation team

Requirement:

• Degree holder in Computer Science / Telecommunications or related discipline

• Fluency in spoken / written English & Chinese.

• Two or more years of experience in designing, implementing and maintaining IP networks

• Good knowledge of IP protocols, routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking technologies.

• Good understanding of TCP/IP, subnetting and IP addressing.

• Knowledge of Cloud and Network virtualization technologies (e.g., SDN, NFV) is a plus

• Good project management skills to drive for accomplishment of technical projects

• Strong ability to manage multiple priorities

• Good communication and problem solving skill

• Strong adaptability to work in a fast-paced and dynamic environment.

Engineer, Mobile and Fixed Network Development (Ref. 588)

Job Description:

• To take care of the development and design of mobile 5G network and fixed network solutions to meet the evolving needs of latest technologies

• To drive innovation of network products and services by conducting research and analysis on emerging technologies, industry trends and business requirement

• To develop and implement network service strategies such as service differentiation and bundling, value-added services.

• To monitor and analyze service performance metrics, identify areas for improvement and implement optimization measures

• To define business requirements, service plans, take care and ensure successful service launch.

• To conduct feasibility studies and business case analysis

• To keep abreast with industry standards, regulations, and best practices of mobile 5G network and fixed network technologies and solutions.

• To provide technical support to Network Operation team

Requirement:

• Degree holder in Telecommunications / Electrical Engineering/ Computer Science or related discipline

• Fluency in spoken /written English & Chinese

• Two or more year of experience in development of telecommunication network

• Good knowledge of mobile network technologies including UMTS, LTE and 5G is a plus.

• Familiarity with service design and development frameworks and methodologies.

• Good project management skills to drive for accomplishment of technical projects

• Good analytical skill to assess market needs and identify service opportunities.

• Good communication and presentation skills

• Strong adaptability to changing technologies and market dynamics, with a focus on continuous learning and skill development.

技術員，基建及接入 (冷氣系統) (Ref. 266)

工作範圍：

• 負責電訊大樓及戶外機站的冷氣系統安裝及維修服務

• 為突發及緊急的冷氣系統故障，提供支援及協助

職位要求︰

• 高中畢業或技術相關學科的大學學歷

• 能操及書寫流利中英文

• 具冷氣系統工作經驗者，優先考慮

• 持澳門勞工事務局發出的初級維修電工證

• 持澳門勞工事務局發出的有效職安卡

• 持有效的澳門駕駛執照 (汽車及電單車) 及具駕駛經驗

Technician, Service Operation Centre (Ref. 407)

Job Description:

• To provide support in Network Operations in the areas of mobile, fixed, data and internet networks

• To handle network faults and maintenance and give technical support for special events

• To assist in network planning and implement network expansion

• To monitor and improve the network performance and quality of services

Requirements:

• Degree holder of Computer Science or related IT discipline

• Fluency in spoken/written Chinese and English

• Fluency in Putonghua will be advantageous

• To provide standby and call-out support during non-office hour including night period

• Holder of light vehicle or motorcycle driving license preferable

Technician, Data Network Development (Ref No: 585)

Job Description:

• Assisting in the design and development of IP network architectures and solutions

• Supporting the implementation and configuration of IP Network equipment such as routers, switches, firewalls, and other network devices

• Assisting in the planning and execution of IP network infrastructure upgrades and expansions

• Collaborating with network engineers and cross-functional teams to define network requirements and contribute to network planning

• Assisting in troubleshooting network issues and conducting root cause analysis

• Analyzing network performance monitoring and optimization activities

• Assisting in documenting network configurations, processes, and procedures

• Keeping abreast with industry standards, emerging technologies and best practices of IP networking

• Executing new IP network equipment acceptance and validation

Requirement:

• Degree holder in Telecommunications, Electrical Engineering, Computer Science or related discipline

• Fluency in spoken / written English & Chinese

• General knowledge of IP networking principles, protocols, and technologies

• Basic knowledge of routing protocols (such as OSPF, BGP), VLANs, VPNs, and other networking

• Basic knowledge of TCP/IP and IP addressing

• Good communication and good team spirit to collaborate effectively with cross-functional teams

• Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends

Technician, Mobile and Fixed Network Development (Ref No: 586)

Job Description:

• Assisting in the development and deployment of mobile 5G network and fixed network architectures and solutions

• Supporting the research and analysis of emerging technologies, industry trends and customer requirements for mobile and fixed network services

• Assisting in the implementation of mobile network and fixed network service strategies

• Supporting in service integration and delivery

• Monitoring and analyzing service performance metrics, identifying areas for improvement

• Assisting in the documentation and reporting of service development activities

• Keeping abreast with industry standards, regulations, and best practices of mobile and fixed network technologies and solutions

Requirement:

• Bachelor holder in Telecommunications / Electrical Engineering / Computer Science or related discipline

• Fluency in spoken / written English & Chinese

• General understanding of IP network technology and routing protocols (OSPF, BGP)

• Good analytical and problem-solving skills to assist in assessing market needs and identifying service opportunities.

• Basic project management skills to support service development

• General knowledge with mobile network technologies is a definite advantage

• Good ability to adapt to new technology in fast speed

• Good communication and team spirit

• Progressive learning attitude to cope with an ongoing changing environment and keeping abreast with technology trends

Assistant Service Engineer, Airport O&M (Ref No: 555)

Job Description:

• To carry out preventive and corrective maintenance for Airport Systems in the core areas of aviation communication, navigation, surveillance, IT & security.

• To ensure all the maintenance works are carried out in accordance to the defined procedures

• To coordinate the maintenance related matters with customer's representatives

• To provide efficient response to the enquires from both internal and external customers regarding system status

• To perform timely update of system maintenance processes

• To carry out ad hoc installation works

Requirements:

• Degree holder in Electronics / Communications / IT or related engineering disciplines

• Fluency in both spoken/written English & Chinese

• Mandatory to work on shift basis

• Able to work at height

• Holder of light vehicle driving license; Holder of heavy vehicle driving license is a definite advantage

• 1 to 2 years of experience in providing helpdesk services is a definite advantage

• Good customer service concept and communication skill

• To provide non-office hour support and emergency call-out when necessary

客戶服務主任，零售及中小企銷售發展 (Ref. 10)

工作範圍：

• 於銷售店內為客戶提供服務及推廣公司產品

• 收集客戶意見及把客戶諮詢轉為推廣機會

• 提出建議以改進銷售店運作及業務

• 支援店內行政工作

職位要求：

• 中學程度或以上

• 能操及書寫流利中英文

• 有客戶服務經驗為佳

• 良好人際關係及溝通技巧

• 具基本電腦知識

• 具電子及資訊產品潮流觸覺

客戶服務主任，聯繫中心運作及管理 (Ref. 282)

工作範圍：

• 於以專業態度接聽客戶來電及解問查詢，提供高效率的服務

• 準確瞭解客戶需求並給予適當的解答及指引

• 運用系統快速查詢相關訊息及資料，為客戶提供所需的產品及服務

• 以專業及適當態度處理客戶投訴

• 透過熱線電話推銷公司的產品及服務

職位要求：

• 中學畢業， 大專或以上學歷為佳

• 能操流利廣東話及普通話

• 能以英語與客戶對答優先考慮

• 勤懇， 有禮， 良好溝通及表達能力

• 懂電腦文書處理及中文輸入法

• 具備良好中文書寫能力

• 輪班工作

• 具備熱線服務工作經驗 (尤以電訊業)者優先考慮

• 對智能客服範疇有認知或熟識者優先考慮

客戶服務主任，客戶服務供應 (光纖安裝及保養) (Ref. 401)

工作範圍：

• 為客戶提供光纖到戶服務包括安裝，維修及保養工作

• 為客戶提供高速寬頻，固網電話及專線之安裝及維修服務

職位要求：

• 中學程度或以上

• 能操流利廣東話，略懂英語及普通話更佳

• 具２年或以上為客戶提供光纖及寬頻接駁，安裝及維修服務經驗

• 良好電腦安裝及維修經驗，熟識路由器設定及電腦軟件

• 具基本工業安全知識

• 良好客戶服務態度

• 持輕型私家車或重型電單車駕駛執照

**Applications will be treated in strict confidence and information will be used for recruitment purpose only.

Banco Delta Asia S.A. 滙業銀行股份有限公司澳門招聘

滙業銀行 (前身為澳門恆生銀行) 於1935年在澳門成立，是滙業財經集團的旗艦公司，迄今已有90年歷史。時至今日，滙業銀行已發展成為一家現代化的綜合金融機構，核心業務涵蓋投資銀行與私人銀行服，並輔以商業銀行及全面的產險與壽險業務，持續為澳門社區及中小企業提供專業的金融方案。

滙業財經集團亦在香港設立公司，專營證券買賣、財富管理及保險銷售，更在廣州設有諮詢公司，致力為中國大陸和港澳地區的企業及個人客戶，提供全方位的優質金融服務。

滙業銀行秉承「以人為本」的經營理念，視每位員工為重要資產，我們致力營造關愛員工的企業文化，提供充滿活力的工作環境，卓越的職業發展機會，全面的專業培訓，以及具競爭力的薪酬及福利計劃，助力員工與企業共同成長。

Branch

• Branch Manager

• Senior Relationship Manager

• Branch Officer

• 助理分行經理

• 客戶經理／助理客戶經理

• 分行櫃枱服務員

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Corporate Banking

• 客戶經理／助理客戶經理

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Cross Border Business Development Department

• 產品經理

• 高級客戶經理

• 客戶經理

---

Credit & Risks

• Senior Manager

---

Delta Asia Insurance (General Insurance)

• Deputy Chief Executive Officer

• Head of Business Development

• Business Development Manager

• Claim & Operations Manager

• Assistant Business Development Manager

---

FX & Commodities Sales

• Head of FX & Commodities

• Manager

---

Group Marketing & Communications

• Senior Marketing Manager

• Graphic Designer

---

Information Technology

• IT Assistant Manager

• 技術支援員

---

Legal & Compliance

• Officer

---

Private Banking

• Head of Private Banking

• Team Head

• Relationship Manager

• 助理客戶經理

---

Securities & Treasury Products

• Head of Securities & Treasury Products

---

申請方式：

本公司將為合適的應徵者提供具競爭性的薪酬及福利。有興趣者請將個人簡歷、現有及要求待遇、可到職日期、聯絡電話及近照，並註明申請之職位名稱，投遞至：bdajob@delta-asia.com。或郵寄至︰澳門水坑尾街39-41號銀行中心 人力資源及培訓部

如有任何疑問或查詢，歡迎致電︰+853 8796 9620，與人力資源及培訓部聯絡。

有關滙業最新資訊，可登入公司網址： www.delta-asia.com

本行所收取之個人資料只作招聘用途

澳門某客運公司招聘

因公司業務需要，我司現急需招聘如下工作人員：

穿梭中巴及大巴車長 - 全職/兼職（填表面試）

崗位職責：

駕駛客運車輛（25座或45座以上大巴），行駛於有關公司業務各營運站點間

任職要求：

• 持 D1或D2類澳門駕駛執照

• 態度有禮，具專業服務意識

• 無不良駕駛記錄

福利待遇：

• 月收入可高達2-4萬餘元（含適量加班及更位津貼）

注：以上職位持重型客車駕駛執照（D1或D2牌），需駕駛大型客車或貨車3年以上工作經驗。穿梭兼職可週六日固定者優先。

豪華轎車司機

工作內容：

• 接送客人，為客人規劃出行路線

• 提供優質客戶服務

• 確保車輛及車箱內清潔

• 定期檢查及報告車輛狀況

職位要求：

• 熟悉澳門及國內道路，具2年或以上相關工作經驗

• 持有至少2年或以上澳門駕駛執照(輕型汽車)及國內駕駛證

車輛調度員

工作內容：

• 負責車輛調度安排，監管班次運行情況，協調站點與司機間的溝通等，確保運營順暢並處理突發狀況。

聘用要求：

• 高中及以上學歷

• 具有良好溝通能力及組織能力

• 具有2年以上車輛排更或調度相關工作經驗

• 熟悉辦公軟件應用，需接受24小時輪班工作

• 流利的粵語和普通話，具英語能力優先

會計文員/主任

工作內容：

• 熟悉處理會計賬日

• 協助主管/經理完成分配工作

• 負責密核公司財務單據及整理發票

任職要求：

• 熟練操作電腦

• 本科以上會計專業學歷

• 擁有5年及以上相關工作經驗

• 熟悉電腦文書操作、Microsoft Office軟件

• 具有較強的語言溝通及協調能力、性格開朗、嚴謹務實

• 具有團隊合作意識，有責任心。

值機櫃檯接待員

職位描述：

• 負責旅客值機、登機牌發放等櫃檯服務工作。

• 提供高品質顧客服務，解答旅客疑問，協助並指引客人乘坐機場接駁班車。

• 維持經營處所秩序，確保操作流程符合安全規範、保證旅客生命財產安全。

招聘要求：

• 高中畢業或以上學歷程度；具有客服務相關證書優先

• 身高1.60米以上，具有良好儀容與專業形象

• 具備2年以上客戶服務或酒店前臺工作經驗，有機場值機工作經驗者優先。

• 每星期工作5天，每天工作9.5小時。

• 良好溝通能力及組織能力

• 工作需長期站立，A、B輪班

• 需具備流利的粵語、普通話和簡單英語溝通能力

旅遊巴清潔員

職位描述：

• 負責公司營運車輛清洗；

• 巡邏站點停靠車輛，協助檢查車輛整潔和清潔工作；

• 協助完成其他相關車輛清潔事務;

招聘要求：

• 吃苦耐勞，服務意識強，具1年或以上相關工作經驗；

• 有車輛清潔經驗優先；

• 工作認真負責，有耐心，愛乾淨，適應兩班倒；

業務經理

崗位職責：

• 制定並執行市場拓展計畫，開發新客戶，提升市占率

• 建立並維護客戶關係，定期拜訪，提升滿意度與忠誠度

• 負責客運專案策劃、執行與管理，確保準時高品質交付

• 分析市場與競爭動態，為決策提供依據

• 跨部門溝通協作，提升整體運營效率

任職要求：

• 高中及以上，市場行銷、交通運輸等相關科系優先

• 5年以上客運業務管理經驗，具成功拓展案例者佳

• 熟悉客運市場特性、業務流程及相關法規

• 熟練Office軟體，具備市場分析、專案管理與團隊管理能力

• 責任心強，抗壓性佳，具職業道德與團隊合作精神

薪資待遇：具交通客運經驗者優先，薪資面議，享競爭性薪酬福利

營運部主任 / 經理

崗位職責：

• 制定並執行車輛運營計畫，確保車隊高效、安全運轉

• 負責車輛調度、駕駛員管理及維護保養，確保車輛完好率

• 建立安全管理制度，定期培訓與檢查，降低運營風險

• 分析運營數據，優化策略，支持管理決策

• 對接客戶需求，解決反饋問題，提升滿意度

• 領導營運團隊，開展培訓與績效評估，提升團隊效能

任職要求：

• 高中及以上，交通運輸、物流管理等相關專業優先

• 5年以上車輛運營管理經驗，有大型車隊管理經驗者佳

• 持D2牌（重型客車駕照）且1年以上大型客車駕駛經驗者優先

• 熟悉車輛運營流程、相關法規與行業標準

• 熟練Office軟體，具備數據分析、問題解決與團隊管理能力

• 責任心強，抗壓性佳，具職業道德與團隊合作精神

薪資待遇：

• 需具備交通客運相關經驗，薪資面議，享競爭性薪酬福利

以上崗位均享有以下福利：

• 年終雙糧

• 有薪在職培訓

• 醫療保險計劃

• 良好的薪酬制度

• 退休基金計劃

• 生日金、節日禮品等

申請方式：

有意應徵者可通過電郵方式提交相關履歷資料。

辦公時間：週一至週五 9:00 - 18:00

辦公地址：澳門新口岸友誼大馬路外港客運碼頭地下 1647 室

聯絡電話：8296 2632 / 6388 3389 馮小姐

簡歷投遞電郵：STCITS-HR@stcitscoach.com（標題請註明姓名+應徵職位）

Macau Management Association 澳門管理專業協會招聘

兼職接待處文員

工作內容：負責處理來電、文件往來及一般辦公室文書等工作。

職位要求：富責任感, 能獨立工作，誠懇有禮，能熟悉電腦文書軟件操作更佳。

工作時間：

• 星期一至五下午五時半至晚上十時半

• 星期六中午十二時半至下午六時

• 星期日早上九時至下午六時

有意者請將個人履歷電郵至：hr@mma.org.mo

Applications are now invited for the following position in MIM:

Administrative Assistant (Professional Qualification Training & Continuing Education Centre)

Qualifications:

• University graduate from management discipline

• Proficient in MS Office applications

• Knowledge and experience in training will be an advantage

• Customer service oriented

• Good command of written and spoken English and Chinese

• Portuguese speakers are highly preferred

• Good communication and coordination skills

• Able to work independently and under pressure

• Immediately available is highly preferred

Interested parties please apply with full resume and expected salary to hr@mma.org.mo.

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Applications are now invited for the following position in MMA:

Secretary General

Qualifications:

• University graduate in Communications, Event Management, Public Relations

• or related disciplines

• Minimum of 8 years of relevant experience in association and event management, with over 5 years in a managerial role

• Familiarity with regulations in Macau

• Strong interpersonal and communication skills, with the ability to work effectively in a team within an association

• Detail-oriented, proactive, and organized, with excellent multitasking abilities

• Responsible, well organized, and independent

• Proficient in written and spoken English and Chinese

• Strong writing, editing, proofreading, communication and coordination skills

• Self-motivated team player, capable of working independently and under pressure

Duties and Responsibilities:

• Perform tasks in accordance with the association’s objectives and report to the Council Chairman regarding the planning, organizing and implementation of all related issues

• Liaise with association Board Members

• Manage budgeting for various funding sources

• Formulate the annual plan, financial plans and reports; organize regular meetings for the Association

• Monitor all division tasks in the association

• Plan and Organize all association related events and activities, monitor all Committee Work and club activities

• Assist in Marketing and promotion of all association activities

• Represent the association at events hosted by other associations or corporate activities.

• Perform other duties as assigned by the Council Chairman, the President of the Board of Directors, and other senior management.

Interested parties please apply with full resume and expected salary to hr@mma.org.mo

---

Applications are now invited for the following position in MMA:

Administrative Assistant (Membership, Events & Communications Division)

Qualifications:

• University graduate in Communications, Event Management, Literature or other related disciplines

• Good command of written and spoken English and Chinese

• Good writing, editing, proofreading, communication and coordination skills

• Self-motivated and good team player, able to work independently and under pressure

• Proficient in MS Office applications. Knowledge and experience in event organizing, digital communication tools will be an advantage

• Outstanding interpersonal & communication skills

• Responsible and well organized

Duties and Responsibilities:

• Responsible for events coordination, drafting and editing communications copy (e.g. press releases, speeches and correspondences)

• To provide effective administrative support and perform any other duties as assigned by the supervisors

• Immediately available is highly preferred

Interested parties please apply with full resume and expected salary to hr@mma.org.mo.

公教中心（酒店）招聘

公教中心 Catholic Centre

Innovate Your Career

Catholic Centre Opening Soon in Macau!

We welcome you to be part of our dynamic team at Catholic Centre, strategically located in the vibrant heart of Macau and scheduled to open in 2026. As a 3-star hotel, we are committed to building a passionate, service-driven team dedicated to creating exceptional“5-star”guest experiences and redefining hospitality. Discover new opportunities in a supportive and positive environment that fosters your growth and professional development.

Join our unique family and shape your future career with us!

開創您的職業新篇章

澳門公教中心即將啟幕！

歡迎您加入公教中心這個充滿活力的團隊。酒店坐落於澳門繁華核心地段，計劃於2026年即將開業。作為一間三星級酒店，我們致力打造充滿熱情、以服務為導向的團隊，為賓客創造卓越的“五星級”體驗，重新定義酒店服務標準。在這個氛圍積極的環境中探索新機遇，實現您的成長和職業發展。

加入我們的大家庭，一同開創屬於您的職業未來！

---

Front Office

Front Office Manager / Assistant Front Office Manager

Responsibilities:

a. Front Office Operations Management:

• Oversee the daily operations of the front desk, reservations, and guest servicesEnsure smooth check-in and check-out processes, addressing any guest concerns promptly

• Monitor and maintain the hotel’s property management system (PMS) and other relevant software

• Ensure accurate handling of guest accounts, billing, and cashiering procedures

b. Guest Experience:

• Ensure all guests receive a warm welcome and personalized service throughout their stay

• Handle guest complaints and resolve issues in a timely and professional manner

• Implement strategies to enhance guest satisfaction and loyalty

• Maintain a visible presence in the lobby to interact with guests and address their needs

• Personally check all VIP rooms, escort and bid farewell to all VIP quests. Also to ensure VIP service is extended to every guest

c. Team Leadership:

• Recruit, train, and supervise front office staff, including front desk agents, concierge, and reservations team

• Conduct regular performance evaluations and provide coaching and feedback to team members

• Create and manage staff schedules to ensure adequate coverage during peak periods

• Foster a positive and collaborative work environment

d. Administrative Duties:

• Prepare and analyze front office reports, including occupancy, revenue, and guest feedback

• Monitor and control front office expenses within the budget

• Maintain accurate records of guest interactions, incidents, and special requests

• Collaborate with other departments to ensure seamless communication and coordination

• Attend and chair all Front Office scheduled meetings as well as meetings called at random by Management

• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time

e. Revenue Management:

• Maximize room revenue by managing room inventory and implementing upselling strategies

• Monitor competitor pricing and market trends to adjust rates and promotions accordingly

• Work closely with the sales and marketing team to make bookings and occupancy

f. Compliance and Standards:

• Ensure compliance with hotel policies, procedures, and brand standards

• Maintain a safe and secure environment for guests and employees

• Stay updated on industry trends and best practices to improve front office operations

Requirements:

• Minimum 5-8 years of experience in front office operations, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage

• High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

• Relevant certificates in hospitality or guest service management are a plus

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in hotel management software (e.g., Cambridge) and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

• Macau ID holder only

Concierge Supervisor

Responsibility:

• Lead the concierge team and ensure high-quality service delivery

• Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests

• Handle guest complaints and provide prompt resolutions

• Collaborate closely with Front Office and other departments to enhance guest experience

• Train and guide concierge employees to follow hotel standards and procedures

• Manage concierge resources and maintain a clean, organized work area

• Build and maintain strong relationships with local vendors and travel partners

Requirement:

• Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred

• Bachelor’s degree in Hospitality Management

• Strong knowledge of local attractions, transportation options, and business contacts

• Excellent communication skills in English and Chinese

• Strong leadership, problem-solving, and customer service skills

• Willing to work shifts, weekends, and public holidays

• Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

• Proficient in Microsoft office suite

Reception Agent

Responsibilities:

• Handle guest check-in and check-out procedures

• Respond to guest inquiries and provide relevant information and assistance

• Address guest complaints and escalate issues to supervisors when necessary

• Maintain a clean and organized front desk area in line with hotel standards

• Coordinate with other departments to meet guest needs

• Operate the property management system and accurately record guest information

• Promote hotel services and facilities to enhance guest experience

Requirements:

• Previous experience in hospitality or customer service is preferred

• Good command of spoken and written in English and Chinese

• Friendly, courteous, and with strong interpersonal skills

• Willing to work shifts, weekends, and public holidays

• Responsible, detail-oriented, and a good team player

• Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

• Proficient in Microsoft office suite

Reception Supervisor

Responsibilities:

• Oversee daily front office activities including check-in, check-out, and guest inquiries

• Ensure all front desk employees deliver courteous and efficient service according to hotel standards

• Handle guest complaints and resolve issues promptly and professionally

• Assist in employee scheduling, training, and performance monitoring

• Coordinate with other departments to ensure guest needs are met

• Monitor room availability and support revenue optimization strategies

• Maintain accurate records and reports related to front office operations

• Ensure the front desk area is clean, organized, and presentable at all times

Requirements:

• Minimum 3 years of experience in front office roles

• Strong leadership and communication skills

• Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

• Able to handle guest complaints with professionalism and empathy

• Good command of spoken and written in English and Chinese

• Proficient in Microsoft office suite

• Detail-oriented, organized, and able to work under pressure

• Willing to work shifts, weekends, and public holidays

Concierge Supervisor

Responsibilities:

• Supervise concierge, bell, and door operations to ensure timely and professional guest assistance

• Coordinate transportation, tours, dining reservations, and special arrangements

• Oversee luggage handling, guest arrivals/departures, and door greeting services

• Maintain updated knowledge of local attractions, events, and services to provide accurate recommendations

• Train and guide team members to uphold service standards and guest satisfaction

• Handle VIP requests and resolve guest issues promptly and professionally

• Build and maintain relationships with external vendors and service providers

• Ensure compliance with hotel policies and local regulations

Requirement:

• Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred

• Bachelor’s degree in Hospitality Management

• -trong knowledge of local attractions, transportation options, and business contacts

• Excellent communication skills in English and Chinese

• Strong leadership, problem-solving, and customer service skills

• Willing to work shifts, weekends, and public holidays

• Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

• Proficient in Microsoft office suite

Reservation Supervisor

Responsibilities:

• Supervise daily reservation operations and ensure accurate data entry in the Property Management System (PMS)

• Monitor booking channels and implement strategies to optimize occupancy and revenue

• Handle complex booking requests, group reservations, and special arrangements

• Train and guide reservation agents to maintain service standards and accuracy

• Prepare reservation reports and assist in forecasting occupancy trends

• Coordinate with front office and other departments to ensure seamless guest experience

• Ensure compliance with hotel policies and local regulations

Requirements:

• Minimum 3 years of experience in hotel reservations or related departments

• Bachelor’s degree in Hospitality Management

• Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

• Good communication skills in English and Chinese

• Strong leadership, problem-solving skills, and attention to detail

• Willing to work shifts, weekends, and public holidays

• Proficient in Microsoft office suite

Senior Reception Agent / Reception Agent

Responsibilities:

- Manage guest arrivals and departures, ensuring accurate check-in/check-out procedures

- Handle guest inquiries, reservations, and special requests promptly and professionally

- Assist in training and guiding junior reception agents to maintain service quality

- Resolve guest issues and escalate complex cases to the Reception Supervisor when necessary

- Ensure accurate handling of payments, billing, and cashiering procedures

- Maintain a welcoming and professional environment at the reception desk

- Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction

Requirements:

- 1-2 years of experience in front office or reception operations within hospitality

- Previous experience in a senior or lead role preferred

- Good command of spoken and written in English and Chinese

- Friendly, courteous, and with strong interpersonal skills

- Willing to work shifts, weekends, and public holidays

- Responsible, detail-oriented, and a good team player

- Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

- Proficient in Microsoft office suite

Senior Concierge Agent / Concierge Agent

Responsibilities:

• Welcome guests and assist with luggage handling and door services

• Arrange transportation, tours, dining reservations, and respond to special requests

• Provide accurate information about local attractions, events, and services

• Maintain a professional and courteous demeanor at all times

• Coordinate with other departments to ensure timely and seamless guest service

• Uphold compliance with hotel policies, brand standards, and local regulations

Requirements:

• 1–2 years in concierge, bell, or guest services within hospitality preferred

• Fresh candidates with strong customer service skills may be considered

• Diploma or Certificate in Hospitality Management or related field preferred

Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Knowledge of local attractions, dining, and entertainment options

• Ability to handle guest issues professionally and calmly under pressure

• Basic Proficiency in Microsoft Office Suite and hotel systems

Reservation Agent

Responsibilities:

• Process reservations via phone, email, and online booking platforms

• Ensure accurate data entry in the Property Management System (PMS)

• Respond promptly to guest inquiries and provide information on rates, availability, and hotel services

• Assist with group bookings and special arrangements as required

• Coordinate with front office and other departments to ensure smooth guest arrivals

• Maintain compliance with hotel policies and service standards

Requirements:

• 1–2 years in reservations or front office operations within hospitality preferred

• Fresh candidates with strong communication skills may be considered

• Diploma or Certificate in Hospitality Management or related field preferred

• Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus

• Good communication skills in English and Chinese

• Friendly, courteous, and with strong interpersonal skills

• Willing to work shifts, weekends, and public holidays

• Detail-oriented, responsible, and a good team player

• Proficient in Microsoft office suite

Senior Operator / Operator

Responsibilities:

• Answer and transfer internal and external calls accurately to the appropriate department or room

• Handle guest messages, wake-up calls, and other phone-related services

• Report communication equipment issues and assist with basic troubleshooting

• Coordinate with Front Office and other departments to ensure accurate message delivery

• Maintain a clean and organized switchboard area

• Assist in handling emergency calls and special situations according to hotel procedures

Requirements:

• Previous experience in hospitality or customer service is preferred

• Familiarity with PABX systems and basic hotel operations

• Good communication skills in English and Chinese

• Friendly, courteous, and with strong interpersonal skills

• Willing to work shifts, weekends, and public holidays

• Detail-oriented, responsible, and a good team player

• Proficient in Microsoft office suite

Guest Services

Senior Guest Services Manager / Guest Services Manager

Responsibilities:

• Manage guest services team to ensure consistent service standards

• Oversee smooth execution of check-in and check-out procedures

• Handle guest complaints and special requests with effective solutions

• Coordinate with housekeeping, front office, and other departments

• Follow up on VIP guest arrangements and personalized services

• Monitor daily operations and optimize service workflows

• Train, guide, and evaluate front-line staff performance

• Participate in planning and implementing guest satisfaction initiatives

Requirements:

• 5 – 8 years of experience in Guest Services within a 4-star or above hotel in Macau, including over 5 years in a managerial capacity.

• Bachelor’s degree in Hospitality Management.

• Proficiency in hotel management system and PABX system (Shiji Cambridge and Alcatel Lucent is a plus).

• Proficient in Microsoft office suite

• Hold relevant certifications in hospitality or guest service management.

• Strong communication, coordination, and leadership skills

• Familiarity with guest service procedures

• Ability to handle emergencies under pressure

• Proficient in both Chinese and English.

• Detail-oriented with a strong service mindset

• Willingness to work shifts and on holidays

Senior Guest Services Officer / Guest Services Officer

Responsibilities:

• Answer guest inquiries about hotel services and local attractions

• Handle service requests via phone, email, or in person

• Assist guests with bookings for transport, dining, or tours

• Maintain a clean and professional front desk area

• Record and follow up on guest feedback and complaints

• Support luggage storage and lost-and-found handling

• Coordinate with other departments to fulfill guest needs

Requirements:

• Strong communication and customer service skills

• Familiarity with basic front desk procedures and systems

• Friendly demeanor, professional appearance, and proper etiquette

• Ability to stay composed in a fast-paced environment

• Basic English proficiency for guest interaction

• Willingness to work shifts, nights, and holidays

• Prior experience in hospitality or customer service is a plus

• Proficient in Microsoft office suite

Food & Beverage

Head Chef

Responsibilities:

• Oversee the daily kitchen operations, including food preparation, cooking, and presentation

• Ensure all dishes meet the hotel’s quality, taste, and consistency standards

• Supervise and coordinate the work of kitchen staff during shifts

• Monitor inventory levels of food supplies and kitchen equipment

• Development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences

• Contribute creative ideas for new dishes and seasonal specials

• Ensure all recipes and portion sizes are followed accurately

• Ensure all food served meets the hotel’s quality standards and guest expectations

• Address guest feedback and complaints related to food quality or service promptly and professionally

• Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

• Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or executive chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.

• High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in F&B management software and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

Sous Chef

Responsibilities:

• Assist the Head Chef in managing daily kitchen operations, including food preparation, cooking, and presentation

• Ensure all dishes meet the hotel’s quality, taste, and consistency standards

• Supervise and coordinate the work of kitchen staff during shifts

• Monitor inventory levels of food supplies and kitchen equipment

• Assist in the development and execution of menus, ensuring they align with the hotel’s culinary vision and guest preferences

• Contribute creative ideas for new dishes and seasonal specials

• Ensure all recipes and portion sizes are followed accurately

• Ensure all food served meets the hotel’s quality standards and guest expectations

• Address guest feedback and complaints related to food quality or service promptly and professionally

• Collaborate with the Food and Beverage team to enhance the overall dining experience

Requirements:

• Minimum 4-6 years of experience in culinary roles, with at least 2 years in a supervisory or sous chef position. Experience working in a hotel or high-volume restaurant environment is highly desirable.

• High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in F&B management software and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

Chef de Partie

Responsibilities:

• Plan and prepare a variety of dishes according to menu specifications.

• Supervise kitchen staff and delegate tasks effectively.

• Ensure food quality, taste, and presentation meet standards.

• Train line cooks and kitchen assistants to follow the recipe and standards.

• Monitor inventory and order supplies as needed.

• Maintain cleanliness and hygiene in all kitchen areas.

• Follow hygiene (HACCP) safety regulations and company policies.

• Develop new recipes and contribute to menu innovation.

• Manage kitchen operations during busy service hours.

Requirements:

• High school diploma or equivalent is required.

• Proven experience as a Chef or in a similar culinary role.

• Strong knowledge of cooking techniques and kitchen equipment.

• Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).

• Ability to lead and motivate a kitchen team.

• Creativity and passion for food presentation and flavor.

• Good time management and organizational skills.

• Willingness to work flexible hours, in shifts, including weekends and holidays.

Demi Chef

Responsibilities:

• Plan and prepare a variety of dishes according to menu specifications.

• Supervise kitchen staff and delegate tasks effectively.

• Ensure food quality, taste, and presentation meet standards.

• Train line cooks and kitchen assistants to follow the recipe and standards.

• Monitor inventory and order supplies as needed.

• Maintain cleanliness and hygiene in all kitchen areas.

• Follow hygiene (HACCP) safety regulations and company policies.

• Develop new recipes and contribute to menu innovation.

• Manage kitchen operations during busy service hours.

Requirements:

• High school diploma or equivalent is required.

• Proven experience as a Chef or in a similar culinary role.

• Culinary certification or relevant training is preferred.

• Relevant certificates in food safety and sanitation (e.g., HACCP) are a plus

• Strong knowledge of cooking techniques and kitchen equipment.

• Familiarity with restaurant service procedures (Western/Chinese cuisine, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety).

• Ability to lead and motivate a kitchen team.

• Creativity and passion for food presentation and flavor.

• Good time management and organizational skills.

Chef

Responsibilities:

• Plan and prepare a variety of dishes according to menu specifications

• Supervise kitchen staff and delegate tasks effectively

• Ensure food quality, taste, and presentation meet standards

• Monitor inventory and order supplies as needed

• Maintain cleanliness and hygiene in all kitchen areas

• Follow food safety regulations and company policies

• Develop new recipes and contribute to menu innovation

• Manage kitchen operations during busy service hours

Requirements:

• Proven experience as a Chef or in a similar culinary role

• Strong knowledge of cooking techniques and kitchen equipment

• Familiarity with food safety and hygiene standards

• Ability to lead and motivate a kitchen team

• Creativity and passion for food presentation and flavor

• Good time management and organizational skills

• Willingness to work flexible hours, including weekends and holidays

• Culinary certification or relevant training is preferred

Chef Assistant

Responsibilities:

• Assist in preparing ingredients for cooking

• Follow instructions from Chef during food preparation

• Maintain cleanliness and hygiene in the kitchen and ensure proper storage of food and ingredients.

• Operate basic kitchen equipment safely; Help with plating and presentation of dishes

• Comply with food safety and hygiene standards

Requirements:

• Basic knowledge of cooking techniques and kitchen operations

• Willingness to learn and follow instructions

• Ability to work in a fast-paced environment

• Good hygiene and cleanliness habits

• Team player with a positive attitude

• Physical stamina to handle kitchen duties

• Flexibility to work shifts, including weekends and holidays

• Culinary training or relevant experience is an advantage

Stewarding Supervisor

Responsibilities:

• Manage and schedule the entire stewarding team.

• Ensure all kitchen utensils, equipment, and service ware are cleaned and sanitized to the highest standards.

• Maintain adequate inventory of cleaning supplies, chemicals, and equipment, placing orders as needed.

• Enforce strict safety and sanitation protocols (e.g., HACCP) to comply with health regulations.

• Oversee the proper operation and the maintenance of equipment.

• Coordinate with the Executive Chef and kitchen department heads to support their operational needs.

• Manage waste disposal and recycling programs efficiently.

• Train new stewarding staff on proper cleaning procedures, safety, and chemical handling.

Requirements:

• Proven experience as a Chief Steward or similar role in a high-volume kitchen.

• In-depth knowledge of sanitation regulations, proper chemical handling, and safety procedures.

• Strong leadership and team management abilities.

• Excellent organizational and inventory management skills.

• Ability to work under pressure in a fast-paced, hot, and humid environment.

• Good communication skills to interact effectively with kitchen and purchasing departments.

• Basic mechanical knowledge for troubleshooting machines is a plus.

• Willingness to work shifts, including weekends and holidays.

Steward

Responsibilities:

• Responsible for cleaning and sanitizing kitchen utensils, maintaining all equipment and work surfaces, and ensuring the cleanliness of kitchen and storage area floors.

• Dispose of waste and recyclables according to established procedures.

• Assist with receiving and storing deliveries as needed.

• Follow all safety and sanitation protocols (e.g., HACCP).

• Support other kitchen staff with basic tasks when required.

Requirements:

• Previous experience in hospitality or kitchen operations is preferred

• Basic knowledge of hygiene and food safety standards

• Ability to work efficiently in a fast-paced environment

• Physically fit and able to handle cleaning tasks and equipment

• Team-oriented with good communication skills

• Willingness to work shifts, including weekends and holidays

• Attention to detail and a strong sense of responsibility

• Basic understanding of kitchen tools and equipment

Food & Beverage Manager

Responsibilities:

• Oversee the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service.

• Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations.

• Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.

• Monitor inventory levels of food, beverages, and supplies, and manage procurement processes.

• Ensure a high level of guest satisfaction by delivering exceptional dining experiences.

• Address guest feedback and complaints promptly and professionally.

• Collaborate with the culinary team to create and update menus that reflect seasonal ingredients and guest preferences.

• Maintain a visible presence in the restaurant to interact with guests and ensure service standards are met.

• Recruit, train, and supervise F&B staffs, including culinary team, restaurant managers, servers, bartenders, and banquet staffs.

• Conduct regular performance evaluations and provide coaching and feedback to team members.

• Create and manage staff schedules to ensure adequate coverage during peak periods.

• Foster a positive and collaborative work environment.

• Manage department’s budget, including revenue targets and cost control.

• Monitor and analyze financial performance, including sales, costs, and profitability.

• Implement strategies to maximize revenue and minimize expenses.

• Ensure accurate billing and cash handling procedures are followed.

• Ensure compliance with local health, safety, and sanitation regulations.

• Maintain a clean, organized, and safe restaurant environment. Enforce strict hygiene and safety protocols (e.g., HACCP) to comply with health regulations and company policies.

• Stay updated on industry trends and best practices to improve restaurant operations.

Requirements:

• Minimum 5-8 years of experience in culinary roles, with at least 3 years in a leadership or management position. Experience working in a hotel or high-volume restaurant environment is highly desirable. Familiarity with Macau’s culinary scene and local ingredients is an advantage.

• High school diploma or equivalent is required. Culinary degree or equivalent certification from a recognized culinary school is preferred.

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required.

• Strong culinary skills and a passion for food innovation

• Excellent leadership and team management abilities

• Strong organizational and time management skills

• Ability to work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

• Macau ID holder only

Restaurant Manager / Restaurant Supervisor

Responsibility:

• Oversee the daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service

• Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations

• Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality

• Monitor inventory levels of food, beverages, and supplies, and manage procurement processes

Requirement:

• 5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

• Relevant certificates in food safety and sanitation (e.g., HACCP) are required

• Proficient in restaurant management software and Microsoft Office Suite

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in restaurant management software and Microsoft Office Suite

• Ability to multitask and work under pressure in a fast-paced environment

• Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

• Willingness to work flexible shifts, including weekends and holidays

Senior Restaurant Captain / Restaurant Captain

Job Description:

• Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service

• Monitor food quality, assist in inventory checks and prevent unnecessary expenses

• Address guest feedback and complaints promptly and professionally

• Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality

• Promote upselling and verify accurate billing procedures

• Support the setup and execution of events

• Enforce hygiene (HACCP) and safety regulations

• Report maintenance issues and conduct routine equipment checks

• Perform other operational tasks as required

Job Requirements:

• 4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable

• Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred

• Basic financial knowledge (inventory control, cost management, daily reporting)

• Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)

• Good command of spoken and written Chinese and English

Bartender

Responsibilities:

• Mix and serve various alcoholic and non-alcoholic beverages

• Greet guests and provide friendly, professional service

• Manage bar inventory and conduct regular stock checks

• Keep the bar area clean and organized

• Recommend drinks and promote sales

• Handle customer orders and process payments

• Monitor alcohol consumption to ensure guest safety

• Assist in preparing garnishes, fruits, and bar snacks

Requirements:

• Knowledge of spirits, cocktails, and mixing techniques

• Strong communication and customer service skills

• Ability to work in a fast-paced environment

• Responsible and detail-oriented

• Willingness to work shifts and holidays

• Bartending certification is a plus

• Prior bartending experience preferred

Waiter

Responsibilities:

• Greet customers and escort them to their seats

• Present menus and answer questions about dishes

• Take and accurately record food and drink orders

• Serve meals and beverages promptly

• Attend to customer needs and requests

• Clear tables and reset for the next guests

• Handle billing and payment transactions

• Coordinate with kitchen and other staff

Requirements:

• Strong communication and customer service skills

• Ability to work efficiently in a fast-paced environment

• Basic knowledge of food service and etiquette

• Physical stamina to stand and carry trays for long periods

• Attention to detail and hygiene standards

• Teamwork and collaboration abilities

• Flexibility to work shifts, evenings, and holidays

• Prior experience is a plus

Housekeeping

Executive Housekeeper / Assistant Executive Housekeeper

Responsibilities:

• Housekeeping Operations Management

  • Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services

  • Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards

  • Develop and implement housekeeping procedures and protocols to improve efficiency and qualitied. Monitor and manage inventory of cleaning supplies, linens, and amenities

• Team Leadership

  • Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel

  • Conduct regular performance evaluations and provide coaching and feedback to team members

  • Create and manage staff schedules to ensure adequate coverage during peak periods

  • Foster a positive and collaborative work environment

  • Contribute to overall operational efficiency by performing relevant duties as assigned; meal breaks are well controlled during peak hours

• Guest Satisfaction

  • Ensure guest rooms and public areas are cleaned and maintained to the highest standards

  • Address guest complaints and concerns related to housekeeping promptly and professionally

  • Implement strategies to enhance guest satisfaction and loyalty

  • Conduct regular inspections of guest rooms and public areas to ensure quality standards are met

• Budget and Cost Control

  • Prepare and manage the housekeeping department’s budget

  • Monitor and control expenses, including labor costs, cleaning supplies, and equipment maintenance

  • Identify cost-saving opportunities without compromising quality

• Coordination with Other Departments

  • Collaborate with the front office, maintenance, and other departments to ensure seamless operations

  • Coordinate with the maintenance team to address repair and maintenance issues in guest rooms and public areas

  • Work closely with the front office to manage room status and ensure timely room turnover

• Compliance and Standards

  • Ensure compliance with health, safety, and sanitation regulations

  • Maintain a safe and secure environment for guests and employees

  • Stay updated on industry trends and best practices to improve housekeeping operations

Requirements:

• Minimum 5-8 years of experience in housekeeping management, preferably in the hospitality industry. At least 3 years of experience in a supervisory or managerial role. Experience working in Macau or familiarity with the local market is an advantage

• High school diploma or equivalent is required. Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred

• Relevant certificates in housekeeping or hospitality management are a plus

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Proficiency in housekeeping management software and Microsoft Office Suite

• Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

• Macau ID holder only

Housekeeping Supervisor

Responsibility:

• Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services

• Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards

• Develop and implement housekeeping procedures and protocols to improve efficiency and quality

• Monitor and manage inventory of cleaning supplies, linens, and amenities

Requirements:

• Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.

• Bachelor’s degree in Hospitality Management

• Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus

• Ability to multitask and work under pressure in a fast-paced environment

• Good command of spoken and written Chinese and English

Linen Room Supervisor

Responsibility:

• Supervise, schedule and train linen room staff.

• Maintain linen/uniform room organization and conduct regular inspections.

• Coordinate with laundry and other departments.

• Manage linen/uniform inventory and prepare approved orders.

• Inspect all linen/uniforms before issuing and arrange repairs.

• Report any damage or losses.

• Follow all hotel SOPs and procedures.

• Maintain professional grooming standards.

• Promote teamwork and positive work behavior.

• Perform additional duties as assigned.

Job Requirement:

• Minimum 3 years of experience in linen room / laundry operations

• Bachelor’s degree in Hospitality Management

• Proficient in hotel linen/uniform distribution, laundry quality control and inventory management.

• Familiar with textile characteristics and professional laundry standards

• Skilled in operating industrial laundry equipment and linen management systems.

• Capable of establishing and optimizing linen room SOPs to improve linen turnover efficiency.

• Possess cost analysis skills for laundry operations with ability to effectively reduce linen loss rate.

• Flexible schedule availability (including night shifts, weekends, and holidays).

• Fluent in Cantonese and Mandarin, with good English communication skills

• Able to work under pressure and adapt to shift schedules.

Housekeeping Coordinator

Responsibilities:

• Answer calls promptly and professionally, relay messages to relevant staff

• Coordinate room status changes between Front Office & Housekeeping

• Process lost & found items properly

• Submit urgent maintenance requests to Engineering

• Prepare daily room attendant assignments and room assignments

• Generate and review occupancy reports (OOO/VIP/arrivals/departures)

• Manage guest loan items with proper documentation

• Follow all hotel SOPs and grooming standards

• Demonstrate professional conduct and teamwork

• Perform additional duties as assigned by superior

Requirements:

• High school diploma or above

• With related experience is advance

Senior Room Attendant / Room Attendant

Responsibilities:

• Sorts soiled linen / uniforms and forwards to the Laundry.

• Maintains the area of responsibility in a clean and orderly manner.

• Ensures proper shelving of the clean linen / uniforms.

• Reports any damage or loss of linen / uniforms to the supervisor. Send damaged items to the sewing room for repair.

• Prepares clean linen according to the requisition.

• Assists the supervisor in checking inventory.

• Performs any other duties as directed by the Linen Room Supervisor.

• Follows strictly all Hotel’s and Housekeeping departmental standard operating procedures.

• Maintains personal grooming as per Hotel’s standard.

• Emphasizes on good personal behavior as per guidelines laid down in the Employee Handbook.

Requirements:

• Minimum 1 year of room cleaning experience (hotel experience preferred).

• Proficient in standard room cleaning procedures.

• Proper use of various cleaning equipment and chemicals.

• Proper handling of lost-and-found items.

• Works well with colleagues to accomplish collaborative tasks.

• Able to work under pressure and adapt to shift schedules.

Public Area Attendant

Responsibilities:

• Cleans assigned areas (public spaces, back-of-house, offices, F&B outlets) include walls, windows, garbage disposal, carpet/furniture shampooing, and floor maintenance.

• Ensures equipment is well-maintained and reports defects to supervisors.

• Follows hotel safety, emergency, and pest control procedures.

• Handles lost-and-found items promptly.

• Adheres to hotel/department SOPs, grooming standards, and employee conduct guidelines.

• Performs additional duties as assigned and promotes teamwork.

Requirements:

• Able to identify cleaning requirements for different materials.

• Capable of prolonged standing work.

• Diligent and detail-oriented, able to complete tasks independently.

• Works well with colleagues to accomplish collaborative tasks.

• Able to work under pressure and adapt to shift schedules.

Seamstress

Responsibilities:

• Professionally alter/repair uniforms, drapes and linens to hotel standards.

• Maintain an organized inventory of sewing supplies.

• Ensure equipment and work area remain clean and functional.

• Complete assigned tasks from Linen Room Supervisor.

• Strictly follow all hotel and departmental procedures.

• Maintain proper personal appearance standards.

• Exhibit professional conduct and teamwork.

Requirements:

• Prior experience in tailoring or related work is preferred.

• Familiarity with various fabrics and sewing techniques.

• Detail-oriented, responsible, and able to work independently.

• Good time management skills.

• Able to adapt to hotel working environment and shift schedules.

• Basic communication skills and a strong sense of teamwork.

• Able to work under pressure and adapt to shift schedules.

Safety Assurance

Safety Assurance Team Leader

Responsibility:

• Supervisor all security operations, including surveillance systems, access control, and patrol

• Respond promptly to security incidents, emergencies, and guest complaints

• Ensure the safety of guests and employees by maintaining a visible security presence throughout the hotel

• Provide ongoing training to safety personnel on emergency responses, conflict resolution, and customer service

Requirements:

• Minimum 3 to 5 years of experience in safety / security management, preferably in the hospitality industry

• Relevant security certificates (e.g., CPP, PSP, or equivalent) are a plus

• Possession of First Aid and CPR certification is an advantage

• Excellent communication and interpersonal abilities

• Proficiency in using security systems and technology

• Ability to remain calm and make quick decisions under pressure

• Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable

Safety Supervisor

Responsibilities:

Develop and implement hotel security policies and emergency plans

• Supervise daily duties and shift schedules of security staff

• Conduct safety training to enhance staff awareness

• Handle emergencies and report to management promptly

• Regularly inspect surveillance systems, fire equipment, and evacuation routes

• Maintain effective communication with police, fire departments, and other external agencies

• Plan and execute security measures for major hotel events

• Prepare security reports and recommend improvements

Requirements:

• Minimum 3 years of experience in hotel or property security management

• Familiarity with security systems, fire equipment, and emergency procedures

• Strong organizational, coordination, and leadership skills

• Ability to handle emergencies and make quick decisions independently

• Excellent communication skills and customer service mindset

• Willingness to work shifts and on holidays

• Security certification or relevant professional license preferred

Senior General Services Attendant / General Services Attendant

Responsibilities:

• Patrol all hotel areas to ensure safety and eliminate hazards

• Handle security-related issues for guests and staff

• Monitor surveillance systems and report irregularities promptly

• Assist in managing emergencies and unexpected incidents

• Control access at entrances and exits for people and vehicles

• Support fire drills and safety training activities

• Maintain order in public areas and prevent disputes or disturbances

• Keep duty logs and report work status to supervisors

Requirements:

• Prior experience in hotel or property security is preferred

• Physically fit and able to work shifts, including night shifts

• Good observation skills and ability to respond to emergencies

• Responsible and detail-oriented work ethic

• Basic communication skills and customer service awareness

• Familiarity with security equipment and procedures is a plus

• Basic Security Training Course certification is preferred

Estate

Assistant Estate Manager

Responsibilities:

• Facilities Management:

  • Oversee day-to-day operations of estate facilities, including buildings, utilities, and grounds.

  • Ensure preventive and corrective maintenance schedules are implemented effectively.

• Budget & Cost Control:

  • Prepare and manage annual facilities budget.

  • Monitor expenses and identify cost-saving opportunities without compromising quality.

• Compliance & Safety:

  • Ensure compliance with local regulations, health and safety standards, and environmental requirements.

  • Conduct regular inspections and risk assessments to maintain a safe environment.

• Vendor & Contractor Management:

  • Source, negotiate, and manage contracts with service providers and contractors.

  • Monitor performance and ensure service level agreements are met.

• Team Leadership:

  • Supervise and develop employees, ensuring high performance and adherence to standards.

  • Provide training and guidance on operational procedures and safety protocols.

• Project Management:

  • Plan and oversee renovation, repair, and improvement projects.

Requirements:

• Bachelor’s degree in Facilities Management, Engineering, Property Management, or related field.

• Minimum 8 years of experience in facilities or estate management.

• Strong knowledge of building systems, maintenance practices, and safety regulations.

• Excellent leadership, communication, and organizational skills.

• Problem-solving and decision-making ability.

• Budgeting and financial management skills.

• Strong negotiation and vendor management capabilities.

• Ability to work under pressure and handle multiple priorities.

• Proficiency in MS Office and facilities management software.

• Macau Electrical Technician Certifications is preferred.

Estate Team Leader

Responsibilities:

• Oversee the installation, operation, and maintenance of all property systems and equipment.

• Assist the Department Head in developing maintenance plans for mechanical, electrical, and plumbing (MEP) systems and designing solutions for existing issues.

• Conduct regular inspections of MEP systems to ensure compliance with building codes and standards.

• Perform regular maintenance to ensure optimal functioning of equipment.

• Assist in procurement requests for engineering materials, monitor inventory usage, and coordinate with suppliers and effective material control.

• Maintain accurate records and documentation for engineering operations.

• Stay up to date with the latest industry regulations and best practices.

• Perform other tasks assigned by Department Head.

Requirements:

• Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field.

• Minimum 6 years of relevant experience in coordinating MEP services.

• Familiar with MEP or Hotel Services requirements and standards.

• Self-motivated and can work independently and have sound problem-solving skills.

• Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel.

• Good command of both spoken and written Chinese and English.

• Excellent interpersonal and communication skills.

• Willingness to work shifts and on holidays.

• Immediately available is preferable.

Duty Engineer

Responsibilities:

• Oversee the installation, operation, and maintenance of electrical, HVAC, plumbing, and other mechanical systems in our properties

• Assist Manager in creating plans for mechanical, electrical, and plumbing systems maintenance and designing solutions for existing problems

• Conduct regular inspections and checks of mechanical, electrical, and plumbing systems and ensuring all building code requirements are met

• Perform regular maintenance to ensure optimal functioning of equipment

• Stay up to date with the latest industry regulations and best practices

• Perform other tasks assigned by Manager

Requirements:

• Minimum 2 years of relevant experience on coordination of MEP services

• Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field

• Familiar with MEP or Building Services requirements and standards

• Self-motivated and can work independently and sound problem-solving skills

• Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel

• Good command of both spoken and written Chinese and English

• Excellent interpersonal and communication skills

• Immediately available is preferable

Engineer / Technician

Responsibilities:

• Conduct routine inspections and maintenance of hotel equipment.

• Handle repair requests in guest rooms and public areas, ensure all are tracked, and completed.

• Monitor the operation of Plumbing and Electrical systems. (For Engineer - MEP)

• Perform carpentry and painting tasks in the hotel, including furniture repair and surface finishing. (For Engineer - Carpenter)

• Assist in scheduled service and preventive maintenance.

• Maintain repair logs and report irregularities.

• Ensure all engineering operations comply with safety standards.

• Provide technical support for hotel events or emergencies.

• Coordinate with other departments to resolve facility-related issues.

Requirements:

• Minimum 1 years of relevant experience.

• Higher Diploma or above in Building Services, Mechanical Engineering, Electrical Engineering or related field

• Familiar with MEP or Building Services requirements and standards

• Self-motivated and can work independently and sound problem-solving skills

• Proficient in computer applications, e.g. AutoCAD, MS Word and MS Excel

• Good command of both spoken and written Chinese and English

• Excellent interpersonal and communication skills

• Immediately available is preferable

Operations

Coordination Team Leader

Responsibilities:

• Assist the Director of Operations or department heads in organizing daily operations

• Follow up on interdepartmental coordination to ensure effective communication and execution

• Compile and analyze operational data, providing reports and improvement suggestions

• Monitor departmental workflows to ensure compliance with hotel standards

• Address guest or staff operational concerns and propose solutions

• Support training and administrative tasks such as scheduling and documentation

• Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

• Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred

• Minimum 2 years of experience in hotel or related industry operations coordination

• Familiar with basic workflows of hotel departments

• Good communication skills in English and Chinese

• Strong organizational, analytical, and problem-solving skills

• Proficient in office software and report preparation (e.g., Excel, PowerPoint)

• Responsible, detail-oriented, and a good team player

• Able to work shifts and adapt to a fast-paced environment

Coordination Officer

Responsibilities:

• Assist Coordination Team Leader or department heads in organizing daily operational tasks

• Follow up on interdepartmental coordination to ensure effective communication and execution

• Compile and analyze operational data, providing reports and improvement suggestions

• Monitor departmental workflows to ensure compliance with hotel standards

• Address guest or staff operational concerns and propose solutions

• Support training and administrative tasks such as scheduling and documentation

• Assist in driving service quality enhancement and operational efficiency initiatives

Requirements:

• Bachelor’s degree in hospitality management, Hotel Administration, or a related field is preferred

• Minimum 2 years of experience in hotel or related industry operations coordination

• Familiar with basic workflows of hotel departments

• Good communication skills in English and Chinese

• Strong organizational, analytical, and problem-solving skills

• Proficient in office software and report preparation (e.g., Excel, PowerPoint)

• Responsible, detail-oriented, and a good team player

• Able to work shifts and adapt to a fast-paced environment

Sales & Marketing

Marketing Manager / Assistant Marketing Manager

Responsibilities:

• Develop and implement marketing and promotional strategies for the brand, ensuring alignment with overall brand objectives

• Create annual marketing plans, including specific goals and budgets

• Create and execute targeted activities to enhance guest value and increase revenue, collaborating closely with various departments to highlight unique brand experiences

• Act as a liaison between different business units, understanding their needs and designing effective marketing plans or strategic actions

• Monitor and evaluate the effectiveness of ongoing marketing activities, setting key performance indicators for future initiatives

• Regularly update market trends, competitor analysis, and customer preferences to identify growth opportunities

• Design and execute hotel-specific promotional activities such as special packages, holiday events, and membership programs to attract more guests

• Maintain and develop relationships with key clients and partners to ensure high levels of customer satisfaction and loyalty

• Manage the hotel's social media accounts, create engaging content, and interact with followers to enhance the brand's online presence

• Proofread all marketing collaterals before publishment to ensure accuracy and consistency

Requirements:

• Minimum 5-8 years of experience in marketing, with 3 years in a managerial role, preferably in the hospitality industry

• Bachelor’s degree in Business, Marketing, or a related field

• Presentable, creative, self-motivated, responsible, organized, team player with good time management skills

• Mature with a positive mindset and a good team player

• Knowledge of the local market and industry trends

• Excellent communication, presentation, and negotiation skills

• Computer proficiency is required

• Fluency in both spoken and written English and Chinese

• Macau ID holder only

• Candidates with less experien

Sales Manager / Assistant Sales Manager

Responsibilities:

• Develop market analysis and competitive analysis to improve campaign performance and achieve sales targets

• Explore, identify, and develop new opportunities

• Perform sales activities to meet corporate objectives

• Ensure completeness and validity of customer orders, and coordinate with various departments

• Monitor and evaluate sales activities to achieve desired business goals

• Service new and existing clients

• Conduct market research to monitor industry trends and competitor activities

• Provide guests with information (e.g., loyalty programs, area attractions, restaurants, facility information) to enhance guest experience

• Compile sales performance reports; collect feedback from sales channels and keep track of results to identify areas for improvement

• Responsible for planning, preparing, coordinating, operating, executing, and evaluating online campaigns and offline events

• Establish strong relationships with key clients, negotiate and prepare contracts

• Perform other tasks assigned by the Senior Sales Manager

• Proofread all sales collaterals before publishment to ensure accuracy and consistency

Requirements:

• Minimum 5-8 years of experience in sales, with 3 years in a managerial role, preferably in the hospitality industry

• Presentable, creative, self-motivated, responsible, organized, team player with good time management skills

• Mature with a positive mindset and a good team player

• Knowledge of the local market and industry trends

• Excellent communication, presentation, and negotiation skills

• Computer proficiency is required

• Fluency in both spoken and written English and Chinese

• Macau ID holder only

• Candidates with less experience will be considered for the position of Assistant Sales Manager

Senior Marketing Officer

Responsibilities:

• Execute digital marketing initiatives, including website development and maintenance, search engine optimization (SEO), social media engagement, and online advertising

• Design and produce marketing collateral, promotional materials, and visual content in line with brand guidelines.

• Conduct market research, coordinate promotional activities, and assist in managing marketing projects

• Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirements:

• Bachelor's degree in Marketing, Communications, or a related field

• Minimum 3 years in marketing, digital, or related fields; hospitality or digital advertising experience preferred

• Experience in executing marketing campaigns

• Proficient in digital marketing tools, social media platforms, and graphic design

• Good command of written and verbal communication in Chinese and English

Sales Executive

Responsibility:

• Handle all sales-related documentation, activities and reports

• Manage accounts and maintain client relationships

• Assist in sales strategy planning and perform market and competitor analysis

• Adherence to company policies and perform other duties as assigned by superior to meet business needs

Requirement:

• Minimum 1 year of sales experience, preferably in hospitality

• Diploma in Hospitality Management, Business Administration or a related field

Finance

Finance Supervisor - Account Payable & Costing

Responsibilities:

• Assist superiors in daily tasks focused on account payable and costing;

• Ensure all inventory items have unit cost and be classified in its proper category;

• Ensure accuracy of Restaurant, Staff Canteen transfer F&B items from inventory/warehouse;

• Ensure accuracy of Housekeeping, Rooms and Engineering transfer items from inventory/warehouse;

• Conduct inventory spot checking in warehouse, Restaurant & Staff Canteen to ensure all items are maintained and matched with the system balance;

• Participate in month end stock taking and assist Auditor for annual stock taking;

• Prepare stock take variance report and investigate the reasons;

• Process, verify and update invoices, debit and credit notes, payment vouchers and receipts;

• Reconciliation of vendor statement against system statement accounts;

• Lead AP processing;

• Work closely with vendors and internal departments to ensure all documents are in order for payment processing and issues, queries and disputes are resolved in a timely manner;

• Prepare necessary information/ breakdown/ schedules/ reports requested by superior or auditor;

• Other duties or ad-hoc tasks assigned by superiors;

Requirements:

• Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Minimum 3 years of experience in Accounting / Finance, preferably in the hospitality industry

• Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills.

• Macau ID holder only

Finance Supervisor - Account Receivable & Income Audit

Responsibility:

• Compile and audit all income (especially for Rooms & Restaurants) related issue, ensure all revenue records are accurate and discrepancies reported on a timely basis;

• Prepare journals, daily operating report and reconciliation;

• Ensure all debit card, credit card and digital transactions are properly audited, booked and reconciled to bank statements and journals are recorded on a timely basis;

• Prepare daily report reflecting total sales and submitted to Financial Controller & Management;

• Prepare a daily breakdown for cash management and follow up the subsequent settlements by cashiers.

• Verify and update invoices, debit and credit notes, vouchers and receipts to guests;

• Reconciliation of receivable statement against system statement accounts;

• Ensure month end city ledger closing balance agree with G/L & Manage AR clearing account to ensure it is properly reconciled;

• Work closely with guests (especially for travel agents, group guests) and internal departments to ensure all documents are in order for receiving processing and issues, queries and disputes are resolved in a timely manner;

• Ensure that vouchers are presented in numerical sequence and are properly accounted for;

• Prepared necessary information/ breakdown/ schedules/ reports requested by superior or auditor

• Other duties or ad-hoc tasks assigned by superiors;

Requirement:

• Minimum 3 years of experience in Accounting / Finance role, preferably in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Proficient in Microsoft Office Suite, and knowledge of Sage X3 is a plus

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills.

Finance Assistant (AR & Income Audit)

Responsibility:

• Process invoices, debit and credit notes, vouchers and receipts to guests;

• Issue statement and reconciliation to group guest, especially for OTA, other travel agents or groups;

• Sort out, filing, archiving relevant AR & Income audit supporting documents;

• Audit and trace the bank records for accuracy of cash/bank receipt;

• Act as cashier substitute when necessary.

• Other duties or ad-hoc tasks assigned by superiors;

Requirement:

• Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Fresh graduate is welcome

• Software: Words, Excel, Powerpoint, SageX3.

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills

Finance Assistant (AP & Costing)

Responsibility:

• Prepare payment vouchers, cheque, remittance;

• Ensure regular payment are handled on times;

• Sort out, filing, archiving relevant AP & Costing supporting documents;

• Participate in month end stock taking and assist Auditor for annual stock taking;

• Messenger for banks, supplier and government departments etc;

• Other duties or ad-hoc tasks assigned by superiors;

Requirement:

• Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Chinese and English

• Fresh graduates are welcome

• Software: Word, Excel, PowerPoint, SageX3

• Ability to meet deadline

• Detail-oriented team player with financial analytical skills

Purchasing Supervisor

Responsibilities:

• Assist to establish and implement purchasing department policies & procedures

• Advise superior on ways to improve effectiveness and efficiency of Purchasing department

• Create monthly & yearly purchasing plans with a focus on cost control, budget management, and the identification of local and overseas vendors

• Research potential vendors, compare and evaluate offers from suppliers

• Negotiate contract terms for agreement and pricing

• Track orders and ensure timely delivery

• Prepare purchasing forms, reports for approval process, including cost analysis and review quality of purchasing products

• Other duties or ad-hoc tasks assigned by superiors

Requirements:

• Minimum 3 years of experience in purchasing in the hospitality industry - Bachelor degree holder or above in Accounting/ Finance

• Good command of spoken and written Mandarin, Cantonese (English is a plus)

• Software: Words, Excel, Powerpoint

• Macau ID holder only

Senior Receiving Assistant

Responsibilities:

• Verify all deliveries against corresponding Purchase Orders (POs) for accuracy in items, quantities, and pricing.

• Inspect the quantity, quality, and expiry dates of all received goods; reject non-compliant items and follow established procedures for returns or exchanges.

• Accurately update the hotel's inventory management system (Sage X3) immediately upon receipt of goods.

• Actively support periodic stock counts, assist in variance analysis, and contribute to reporting.

• Facilitate the process for supplier returns or exchanges as required.

• Assist the Purchasing Manager in sourcing potential suppliers and in the preparation of purchasing documents (e.g., POs).

• Perform other duties or ad-hoc tasks as assigned by superiors

Requirement:

• High school graduate or above.

• Minimum of 1 year of experience in a receiving or related role within the hospitality industry.

• Strong attention to detail and commitment to accuracy in documentation and inventory records.

• Good organizational and time-management skills to handle the flow of daily deliveries.

• Effective communication and interpersonal skills for coordinating with suppliers and internal departments.

• Basic problem-solving skills to address discrepancies and non-conforming deliveries.

• Certification in inventory management or related field is an advantage.

• Must be a Macau ID holder

Warehouse Assistant

Responsibility:

• Conduct monthly full counts & daily spot checks;

• Investigate variances and implement corrective actions;

• Monitor temperature logs for cold room (e.g. -18C to 4C);

• Update stock movements in Sage X3 System;

• Identify slow-moving items for utilization;

• Minimize spoilage or obsolescence losses;

• Organize storage by category (food/beverage/cleaning zones);

• Enforce First-In-First-Out (FIFO) policy;

• Distribute requested items to user departments;

Requirement:

• High school graduated or above

• Good command of spoken and written Mandarin, Cantonese (English is a plus)

• Software: Words, Excel, Powerpoint

General Cashier

Responsibility:

• Responsible for cash management of hotel;

• Responsible for processing the daily cash receipt of hotel or restaurant, computer accounting entry to ensure accuracy of accounts;

• Responsible for cash paperwork processing and making statements;

• Assist the hotel finance department with daily affairs and operations.

• Follow department guidelines to perform work process of cashier counter, including verifying and keeping stubs to avoid any short payment or discrepancies in accounts;

• Manage, train and guide departmental cashiers on proper cash handling and reporting standards;

Requirement:

• Minimum 3 years of experience in cashier in the hospitality industry - High school graduated or above

• Good command of spoken and written Mandarin, Cantonese (English is a plus)

• Proficient in Microsoft Office Suite and Infrasys POS

• Flexible with rotating shift schedules

Cashier

Responsibilities:

• Handle all payment transactions at the restaurant and lounge cashier counter, including operating the POS system and cash register for cash, credit card, and digital payments.

• Accurately and efficiently process sales, payments, refunds, and exchanges using the POS system (Infrasys).

• Count and verify the cash float at the beginning and end of each shift, immediately reporting any discrepancies (overages/shortages).

• Check, organize, and file all transaction records; perform end-of-shift cash settlement and reconciliation, verifying the day's total revenue.

• Clean and organize the checkout counter work area, ensuring a tidy and professional environment.

• Strictly adhere to all company policies, procedures, and internal controls regarding cash handling, security, and financial reporting.

• Assist the General Cashier or Finance department with daily cash deposits, reporting, and other tasks as required.

Requirements:

• High school graduate or above.

• Experience as a Cashier in the hospitality industry (hotel, restaurant, or similar).

• Must be willing and able to work in shifts (including nights, weekends, and holidays).

Information Technology

Information Technology Manager / Assistant Information Technology Manager

Responsibilities:

• Infrastructure Design & Management:

• Plan and deploy robust network infrastructure, including structured cabling (Cat6A/fiber), Wi-Fi, firewalls, and VLAN segmentation

• Manage on-premises/cloud servers, NAS storage, and virtualization solutions to optimize resource utilization

• Oversee the phased implementation of IT systems, including Active Directory, file servers, and applications (e.g., PMS, POS, Finance System, HRMS)

• Cybersecurity & Compliance:

• Implement multi-layered security measures: firewalls, intrusion detection, NAC/RADIUS integration, and endpoint protection

• Ensure compliance and other regulations; develop incident response and disaster recovery plans

• Conduct regular audits and system updates

• Vendor & Project Coordination:

• Manage supplier solutions for hardware, software, and professional services (e.g., FortiGate, Veeam, Active Directory, NPS-Radius, Microsoft Exchange and Office 365 etc)

• Lead ELV system improvements, including CCTV redundancy and network isolation

• Collaborate with finance, operations, and suppliers to ensure timely project delivery within budget

• Team & User Support:

• Manage end-user devices (desktops, laptops, printers) and unified endpoint management tools

• Provide technical guidance to staff, resolve IT issues, and maintain system documentation

• Lead a small IT team

• Other duties or ad-hoc tasks assigned by superiors

Requirements:

• Degree or diploma in Computer Science, Information Technology, or a related field

• Minimum 5-8 years of IT management experience, preferably 3 years in managerial level in hospitality or multi-functional environments

• Proven expertise in network design (Huawei/H3C), Windows Server, SQL, and virtualization (VMware)

• Relevant certifications (e.g., HCIP, CCNA, MCSE, ITIL) are an advantage

• Experience with automation and scripting (e.g., PowerShell, Python)

• Knowledge of database management systems (e.g., SQL Server, MYSQL)

• Strong problem-solving skills, analytical abilities, ability to thrive under pressure during system rollouts and hotel openings

• Good command of spoken and written Chinese and English

• Macau ID holder only

• Candidates with less qualifications and experiences will be considered for the position of Assistant IT Manager

Information Technology Team Leader

Responsibilities:

• Manage the technical support team to ensure smooth daily IT support operations.

• Develop and optimize technical support processes and standards to enhance service quality and efficiency.

• Assign and track team tasks to ensure timely issue resolution.

• Provide second-level technical support for complex technical problems.

• Prepare technical documentation, user manuals, and training materials.

• Assist in system maintenance and updates.

• Coordinate with other departments to ensure IT services meet business needs.

Requirements:

• Bachelor’s degree or above in Computer Science, Information Technology, or related field.

• At least 5 years of IT support experience, with 2+ years in a team leadership role.

• Proficient in Windows/Linux operating systems, networking fundamentals, and common enterprise applications.

• Strong team management and cross-departmental communication skills.

• Ability to write technical reports and process documentation.

• Microsoft or networking certifications preferred.

• ITIL Foundation or related certification preferred.

Human Resources

Human Resources Manager / Assistant Human Resources Manager

Responsibilities:

• Provide administrative support to HR, including but not limited to:

  • Managing employee records and databases

  • Coordinating new hire orientations and employee onboarding

  • Processing employee paperwork and benefits

  • Maintaining confidentiality and handling sensitive HR matters

• Assist in the recruitment process, including but not limited to:

  • Posting job advertisements and managing job applications

  • Coordinating interviews and assessments

  • Conducting background checks and reference checks

• Develop and implement employee engagement initiatives, including but not limited to:

  • Organizing employee events and activities

  • Conducting employee surveys and focus groups

  • Developing internal communications and company newsletters

• Ensure compliance with labor laws and regulations, including but not limited to:

  • Managing staff's compensation claims and return-to-work programs

  • Conducting workplace investigations and disciplinary actions

  • Maintaining accurate records of employee attendance and leave

• Assist in the development and implementation of HR policies and procedures

• Perform other HR-related tasks as required

Requirements:

• Minimum 5-8 years of experience in HR, 3 years experience in managerial role, preferably in the hospitality industry

• Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field

• Proficiency in Microsoft Office and HR software

• Excellent organizational skills

• Ability to maintain confidentiality and handle sensitive HR matters

• Knowledge of labor laws and regulations in Macau

• Strong interpersonal abilities and communication skills

• Good command of spoken and written Chinese and English

Senior Human Resources Officer / Human Resources Officer

Responsibilities:

• Provide administrative support to HR, including but not limited to:

  • Managing employee records and databases

  • Coordinating new hire orientations and employee onboarding

  • Processing employee paperwork and benefits

  • Maintaining confidentiality and handling sensitive HR matters

• Assist in the recruitment process, including but not limited to:

  • Posting job advertisements and managing job applications

  • Coordinating interviews and assessments

  • Conducting background checks and reference checks

• Develop and implement employee engagement initiatives, including but not limited to:

  • Organizing employee events and activities

  • Conducting employee surveys and focus groups

  • Developing internal communications and company newsletters

• Ensure compliance with labor laws and regulations, including but not limited to:

  • Managing staff's compensation claims and return-to-work programs

  • Conducting workplace investigations and disciplinary actions

  • Maintaining accurate records of employee attendance and leave

• Assist in the development and implementation of HR policies and procedures

• Perform other HR-related tasks as required

Requirements:

• Minimum 3-5 years of experience in HR, preferably in the hospitality industry

• Bachelor's degree, preferably in Human Resources, Hotel Management, Business Administration, or a related field

• Proficiency in Microsoft Office and HR software

• Excellent organizational skills

• Ability to maintain confidentiality and handle sensitive HR matters

• Knowledge of labor laws and regulations in Macau

• Strong interpersonal abilities and communication skills

• Good command of spoken and written Chinese and English

Human Resources Assistant

Responsibilities:

• Assist in the recruitment process by posting job advertisements, screening resumes, and scheduling interviews

• Communicate with candidates throughout the hiring process

• Coordinate onboarding activities for new hires, including preparing orientation materials and conducting orientation sessions

• Ensure all new employee paperwork is completed and processed

• Maintain and update employee records in the HR database, ensuring accuracy and confidentiality

• Assist with the preparation of HR reports and metrics

• Support the coordination of training sessions and employee development programs

• Assist in tracking employee training and development activities

• Help ensure compliance with labor laws and company policies

• Assist in the implementation of HR policies and procedures

• Provide general administrative support to the HR team, including filing, data entry, and responding to employee inquiries

• Assist in organizing HR events and employee engagement activities

• Good command of spoken and written Chinese and English

• Macau ID holder only

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred

• Knowledge of HR principles and practices is an advantage

• Strong organizational and time management skills

• Excellent written and verbal communication skills

• Proficient in Microsoft Office Suite and HR software

• Ability to maintain confidentiality and handle sensitive information

Executive Office

Assistant to General Manager

Responsibilities:

• Assist the General Manager in daily operations and strategic planning

• Manage the General Manager's calendar, scheduling meetings, appointments, and travel arrangements

• Prepare reports, presentations, and correspondence as needed

• Facilitate communication and collaboration with other departments to ensure seamless operations

• Attend meetings, take minutes, and follow up on action items

• Support budget preparation and financial reporting

• Coordinate special projects and initiatives as directed by the General Manager

• Maintain and organize files and records for easy access and reference

• Handle guest inquiries and concerns, ensuring prompt resolution

Requirements:

• Minimum 5 years of experience in an administrative or assistant to executives role, preferably in the hospitality industry

• Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field

• Exceptional organizational and time management skills, with a keen eye for detail

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and hotel management software

• Ability to multitask, prioritize effectively, and thrive in a fast-paced environment

• Discretion and integrity in handling confidential information and sensitive matters

• A proactive approach to problem-solving and a commitment to excellence

• Ability to work independently and as part of a team

• Knowledge of hospitality operations and industry trends is an advantage

• Strong interpersonal abilities and diplomatic communication skills

• Good command of spoken and written Chinese and English

Secretary

Responsibilities:

• Provide high-level administrative support to the General Manager

• Manage the General Manager's calendar, schedule appointments, meetings, travel arrangements and itineraries with precision

• Prepare and organize reports, presentations, and documents for meetings

• Conduct research, compile data, and produce insightful analyses to support decision-making processes

• Anticipate the needs of the General Manager and proactively address them to enhance efficiency and effectiveness

• Handle correspondence, including emails, phone calls, and letters, ensuring timely response

• Examine, verify, and organize a variety of records and reports including budget documents, invoices, and regulatory reports

• Attend meetings, take minutes, and follow up on action items

• Facilitate communication and collaboration with other departments to ensure seamless operations

• Develop and maintain strong relationships with internal and external parties

• Maintain and organize files and records for easy access and reference

• Maintain confidentiality and discretion in handling sensitive information and matters

• Perform other administrative tasks as required

Requirements:

• Minimum 5 years of experience in a secretarial or administrative role supporting executives, preferably in the hospitality industry

• Bachelor's degree, preferably in Hotel Management, Business Administration, or a related field

• Exceptional organizational and time management skills, with a keen eye for detail

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and executive support software

• Ability to multitask, prioritize effectively, and thrive in a fast-paced environment

• Discretion and integrity in handling confidential information and sensitive matters

• A proactive approach to problem-solving and a commitment to excellence

• Ability to work independently and as part of a team

• Knowledge of hospitality operations and industry trends is an advantage

• Strong interpersonal abilities and diplomatic communication skills

• Good command of spoken and written Chinese and English

Senior Executive Office Officer / Executive Office Officer

Responsibilities:

• Administrative Support: Provide comprehensive administrative support to senior executives, including calendar management, travel arrangements, and meeting coordination.

• Communication: Serve as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely responses.

• Project Management: Assist in the planning and execution of projects, including tracking progress, deadlines, and deliverables.

• Documentation: Prepare and maintain reports, presentations, and other documents as required; ensure all documentation is accurate and up-to-date.

• Event Coordination: Organize and manage executive meetings, conferences, and corporate events, including logistics and materials preparation.

• Research and Analysis: Conduct research and provide analysis to support decision-making processes for the executive team.

• Team Collaboration: Work closely with other departments to facilitate collaboration and ensure alignment with organizational goals.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.

• Minimum of 5 years of experience in an executive support role or similar position.

• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.

• Demonstrated ability to maintain confidentiality and handle sensitive information.

• Strong problem-solving skills and attention to detail.

• Experience in project management and familiarity with project management tools.

• Knowledge of corporate governance and compliance standards.

• Previous experience in a leadership role is a plus.

• Good command of spoken and written Chinese and English

Applicatiopn:

Please submit your detailed resume to recruitment@cchotel.com.mo