Supervise interior fit-out projects from beginning to completion by meeting deadlines and standard qualities, costing and monitoring budget, quotation, tender process and Site supervision.
技能要求：
At least 5 years solid experience in hotel fitting out project supervision is required
Experience in managing between design, drawings, materials and fitting out works processing
Good interpersonal, presentation and communication skills Fluent in English, Cantonese and Mandarin will be an advantage
Planner
職責內容：
Handle construction stage project planning, scheduling and reporting using Primavera P6 and MS Project
System data input and update
Progress tracking, reporting and scheduling
Collaboration with project design team to track submissions and deliverable status
Responsible for handling the daily sales activities and providing courteous customer services to customers. Besides handling the typical sales transactions, may have additional responsibility for monitoring a product category with superiors, such as stock and inventory controls, quality control and price events.
Key Accountabilities
Accomplish the daily assigned duties and achieve the sales objective
Provide professional customer services and interacts with customer to build strong customer relationships
Increase the customer database by capturing as much customers’ information as possible
Communicate well with customers and colleagues at all levels
Display merchandise in accordance with Company’s guidelines and ensure all merchandise on display are properly priced, labeled, signed and in good condition
Perform daily stock count accurately and efficiently
Ensure that Store is clean and tidy in all aspects
Perform other duties as assigned
Qualifications
Secondary school graduate or above in any discipline
Minimum 2 years relevant sales & customer services experience in fashion retail
Pleasant, outgoing, and eager to interact with different levels of customers
Good command of spoken Cantonese, Mandarin, and English
Macau ID holder is a Must
Candidates with more experience may be considered as Senior Client Advisor
Interested parties please send detailed resume and expected salary to Human Resources Department email: career@mo.gucci.com.
With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.
Assist in all rounded human resources function including but not limited to recruitment and selection, payroll, compensation and benefits and etc.
Handle benefits administration which includes but not limited to answering staff enquiries on pension, insurances, leave Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Providing assistance for new hire, staff orientation and exit interview process
Maintaining accurate employee data record, leave record, training document and record, and organization chart
Admin work (airport permit application & renewal, uniforms inventory etc.)
Maintaining employee files and the HR filing system
Create and implement employee retention initiatives included design staff recreation program
Undertake other jobs assigned by superior(s) from time to time
Job Requirements:
Diploma or above in Human Resources Management or equivalent
Minimum 2 years’ experience in HR field
Proficient in MS Office including Word, Excel and PowerPoint and Chinese word
Responsible, independent and self-motivated and good time management
Able to work under pressure
Well organized, detail oriented and hard-working
Detail-minded, well organized with a strong analytical mind, positive and proactive
Excellent time management, able to prioritize tasks, and work under pressure
Strong in communication and interpersonal skills
Lounge Manager
Job Responsibilities:
To be responsible for the proper running of the lounges of the company
To plan, organize and manage operational functions in an effective and economical manner
To monitor systems implemented and ensure the regulatory requirements are adhered
To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team
To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework
To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience
To identify opportunities for co-marketing and PR leverage
To provide leadership to staffs
To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system
To take initiative to identify areas for improvement and participate in continual improvement activities
To undertake other jobs assigned by supervisors from time to time
Job Requirements:
Form 5 or above preferred
Minimum of 8 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
Good command of spoken and written in English, Mandarin and Cantonese
Service-oriented and a good team player
Able to work under pressure with excellent time management
Strong leadership, communication and interpersonal skills
Shift duty is required
Guest Service Officer
Job Responsibilities:
Ensures the delivery of brand promise and provides exceptional guest service at all times
Ensures guests are provided with professional and courteous services according to PPL standard
Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.
Preparing the VIP room by referring the reservation confirmation and assist the guests needs
Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue
Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.
Updating the lounge food and beverage menu.
To undertake any other reasonable assignment by the superior, as and when required
Job Requirements:
High school graduated or above
Relevant experiences in hotel or catering is an advantage
Outgoing, presentable with good interpersonal and communication skills
Good command of spoken and written English, Mandarin and Cantonese
Please submit your detailed resume to hr.mfm@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.
General Manager – Based in Macau (Premium Food Trading Company)
總經理 – 駐澳門 (食品貿易公司)
Responsibilities:
Identify new marketing trends and consumer needs;
Motivate and engage the sales team to maximize market potential, develop business strategies to drive business revenues and meet the assigned sales target;
Review production and sales reports, resolve business problems with minimum cost, prevent operational delay and meet future growth;
Establish and maintain a good relationship with buyers and customers;
Maintain quality service by establishing and enforcing organization standards;
Ensure health and safety storage of goods together with satisfactory delivery;
Undertake projects and ad-hoc tasks as required.
職責：
洞察新的市場趨勢與消費者需求；
激勵並調動銷售團隊以加強擴展市場潛力，制定業務策略，以推動業務收益並達成既定的銷售目標；
審查生產和銷售報告，以最低成本解決業務問題，防止營運延誤並滿足未來發展需求；
與買家和客戶建立並維持良好關係；
透過建立和執行組織標準，維持優質服務；
確保貨物的衛生、安全及儲存，以及令人滿意的交付；
根據需要處理所交付項目和專案。
Requirements:
Degree holder in Purchasing / Supply Chain Management or related discipline;
Minimum 5 years solid purchasing and global sourcing experience in catering/ food trading/ FMCG industry;
Proven experience in product management, procurement, or similar roles within the food industry;
Experience in supermarkets and department stores and Japanese related food and beverage products is highly preferred;
Strong knowledge of inventory management practices, sourcing and procurement techniques;
Excellent analytical skills with the ability to interpret sales data and market trends;
Effective communication and interpersonal skills to collaborate with various teams, suppliers, and stakeholders;
Proficiency in English and Cantonese;
Knowledge of Japanese is a definite advantage.
職位要求：
採購/供應鏈管理或相關專業學位；
至少5年採購及全球採購經驗於餐飲/食品貿易/快速消費品行業；
擁有食品業產品管理、採購或類似職位的豐富經驗；
具超市和百貨公司及日本相關食品飲料產品工作經驗者優先；
熟悉庫存管理實務、開發採購和採購技巧；
具備優秀的分析能力，能夠解讀銷售數據和市場趨勢；
具備有效的溝通和人際交往能力，能夠與不同團隊、供應商和持份者有效合作；
精通英語和粵語；
懂日語者優先。
Applications will be treated in strict confidential. Please send application with full personal particulars with qualifications, experience, current & expected salary and notice period to email : hr@futurebrightgroup.com.
* Personal Data collected will be used for recruitment purposes only.
* 收集的個人資料僅用於招聘目的。
Graphic Designer
Job Responsibilities:
Create compelling visual assets for marketing materials, packaging, booth designs, websites, social media, and various media platforms.
Ensure consistent brand identity across all assigned brand(s).
Participate in the entire design process, from defining requirements and conceptualizing visuals to creating graphics, including renderings, illustrations, logos, layouts, and photo retouching, as well as overseeing printing and production.
Collaborate closely with the team to manage tasks and ensure the successful execution of projects.
Handle ad-hoc design tasks to support company and marketing activities as needed.
Manage multiple projects and meet deadlines while working effectively in a team environment.
Job Requirements:
Minimum of 3 years of experience as a graphic designer, preferably in the Retail, FMCG, Food & Beverage, Hotel, or Hospitality sectors.
Experience with packaging, booth design, graphic design, and print production is essential.
Bachelor’s degree in Graphic Design, Visual Communication, or a related field.
Proficient in both Mac and PC platforms, with expert-level knowledge of design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom).
Strong photography and production skills.
Creative, self-motivated, and able to work independently with a keen eye for design.
Highly motivated, with the ability to manage a diverse range of projects and thrive under tight deadlines.
Excellent team player with strong communication skills and a positive attitude.
Knowledge of C4D, Blender, After Effects, or AI-powered design tools is a plus. Experience in shooting Reels or short-form video content is highly desirable.
How to Apply:
Applications will be treated in strict confidential. Please send application with full personal particulars with qualifications, experience, current & expected salary and notice period to email: hr@futurebrightgroup.com.
Personal Data collected will be used for recruitment purposes only
Marketing & Communications Senior Specialist
Job Responsibilities:
Collaborate closely with the Marketing & Communications team to execute marketing, PR, and social media strategies for a retail brand.
Assist in coordinating product and image photo/video shoots for online and offline promotions, store displays, packaging, and press releases.
Conduct research and prepare materials for shoots, including products, scenes, lighting, props, and backgrounds.
Support the creation, planning, and execution of various marketing campaigns and brand promotions.
Assist in managing and monitoring social media platforms, including Facebook, Instagram, RedNote (Xiaohongshu), and WeChat.
Job Requirements:
Bachelor’s degree in Public Relations, Marketing, Communications, or a related field.
Minimum of 3 years of solid experience in marketing.
Excellent command of written and spoken English and Chinese; overseas study experience is a plus.
Familiarity with the Hong Kong marketing landscape is highly desirable.
Strong aesthetic sense and understanding of styling and branding.
Responsible, organized, self-motivated, and a strong team player.
Ability to work independently, manage multiple projects, and meet tight deadlines.
Strong interpersonal and communication skills.
Immediate availability is highly preferred.
How to Apply:
Applications will be treated in strict confidential. Please send application with full personal particulars with qualifications, experience, current & expected salary and notice period to email: hr@futurebrightgroup.com.
Personal Data collected will be used for recruitment purposes only
Operations Manager (Western Cuisine) – Based in Macau
Key Responsibilities:
Long-term based in Macau (regular working location)
Oversee daily restaurant operations and administration to ensure smooth and efficient performance
Analyze market trends and develop actionable operational strategies and business plans
Monitor costs, manage inventory, and enhance overall profitability
Train, coach, and motivate the team to improve service quality and professional standards
Establish and refine customer feedback handling procedures to maintain brand reputation
Requirements:
Bachelor’s degree or above in Hotel Management, Business Administration, or related discipline
Minimum 5 years of management experience in Western-style dining operations, with proven team leadership
Experience in Western baking, food R&D, or menu design is highly preferred
Fluent in Cantonese, Mandarin, and English with strong communication skills
Adaptable, responsible, and customer-oriented mindset
Interested parties should send detailed resume and expected salary to Human Resources Department via e-mail: hr@futurebrightgroup.com
Personal data provided will be treated in strict confidence and will only be used for recruitment purpose.
Established in 1974, BCM has been one of the leading financial institutions in Macau providing comprehensive and consolidated financial products and services, actively serving its customers and contributing to the development of the Territory's economy with 14 branches and self-service banking centres covering all over Macau.
As an employer, BCM emphasizes employer-employee commitment with the aspiration of making BCM not just a bank, but a home. In addition to providing its staff members with a comprehensive remuneration package and benefits, BCM actively advocates and promotes Staff Engagement, Work-Life Balance and two-way Communication through establishing an open and engaging corporate culture. Management of BCM is committed to build the organization as one of the best work places in Macau, such that our staff can be at their best to learn, grow, achieve and contribute, for a fulfilling career. We recognize the hard work of our staff and value their ideas, providing ample opportunities for them to speak up. If you are looking for a career instead of a job, BCM is the right place for you to set off your career path.
We are inviting competent and highly-motivated candidates to join us in providing the highest standard of financial services to our customers. Invest in your future by joining us to invest in your career!
(All information provided will be treated in strict confidentiality and used solely for recruitment purposes and handled by the Human Resources Department of the Group Head office and BCM Bank at the same time.)
We are a listed jewellery group with retail outlets in Hong Kong, China, Macau and overseas. In light of our rapid business expansion, we are inviting candidates of high caliber to join our group.
“The Unusual Experience - It has truly been an extraordinary experience. It touches your soul with five senses.”
「非尋常體驗，非尋常觸覺。」
【人才招募】
About initial Fashion
We are a Hong Kong-based fashion label established in 2000, currently with over 130 stores in Hong Kong, Macau and the Chinese Mainland.
initial concept is not limited to the customer’s closet; it extends to the pursuit of exquisite style and fashion in all aspects of life. The unique and renowned initial style is made possible by its professional team working together, and living and breathing and creating.
香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.
職位空缺 JOB OPENINGS:
Senior IT Manager (Team Lead)
Key Accountabilities / Impact on Business
Manage Business and Function relationships and drive technological innovation agenda, delivering IT solutions (covering Applications and Infrastructure) for Macau.
Implement and coordinate IT initiatives while working with HK / local stakeholders to provide optimised services adjusted to address anomalies where appropriate.
Provide leadership on regulatory and compliance matters impacting Technology, ability to represent the bank to lead and drive the local regulatory IT initiatives on Banking Infrastructure ensuring the quality and timely delivery of the IT solutions.
Identify opportunities to enhance productivity and execution across the Technology function, including direct cost, headcount management, and annual planning for local teams.
Actively liaise with HK IT horizontals to draw upon their expertise and support in establishing broad guidelines, defining standards and selecting tools.
Attend relevant local governance committees, engaging in and managing key Technology topics.
Ensure that all local demand is clearly articulated within HK Business portfolios and for ensuring that relevant information is captured to enable local demand to be prioritised.
Work with counterparts to deliver IT solutions, e.g. HK Value stream and relevant tech delivery parties to deliver application development solutions.
Understand and ensure compliance with local regulatory technical requirements and banking solution protocols as defined by Macau regulator.
Maintain awareness of business, regulatory and market issues, providing support and thought leadership to enhance the Technology function.
Provide local Chief Operating Officer with full oversight of, and advice on, all technology issues related to the market.
Promote a culture in alignment with the Group Values striving for excellence and dependability within an open and transparent working environment.
Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks in line with HSBC Risk Management Framework.
Motivate and inspire the team to achieve the high professional standards in delivering to business objectives.
Review and maintain all systems to HSBC standards.
Experience, Skills and Qualification
Excellent communication, interpersonal and leadership skills, with experience of dealing with executives at all levels.
Proficient in written / spoken English and Chinese /Cantonese is a MUST.
Minimum 5 years’ experience in a managerial role within an IT or related field.
Able to actively engage with technology partners to drive HSBC Macau (as part of HK business and under HK Value Stream) IT Strategy.
Good background and knowledge on a broad spectrum of Banking, Cards, Finance, Risk and Compliance systems.
High maturity in matrix management structures.
Ability to develop practical, cost-effective solutions to complex issues.
Knowledge on IT infrastructure, project program delivery management, networks and telecommunications, desktop technologies knowledge and experience would be an advantage.
Can leverage "soft power" such as values, vision, charisma, networking and collaboration to exert influence outside of reporting lines.
Understand business finance and Technology Budget management.
Manager, Cards Management – RBW - Macau
Key Accountabilities / Impact on Business
Formulate credit card strategies and develop business plan per Group strategic imperatives and local business requirements
Implement all on-the-ground credit card initiatives from acquisition, usage to retention plus business control activities to effectively manage credit card portfolio and achieve ROP targets
Manage special credit card projects and system enhancement items to meet business, card associations and regulatory requirements
Assist to drive the implementation of card deliverables and operational initiatives according to Group’s customer centric strategy and treating customer fairly principles
Ensure the delivery of superior customer experience though customer oriented product offers and services provided
Provide functional support in terms of product management and control by working closely with various MMO teams as well as various ASP/ Group RBWM teams.
Be connected and ensure alignment with stakeholders to deliver business strategies and objectives.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the bank’s value and build a customer centric and risk adverse culture
Ensure the business control from AML, fraud prevention to credit risk Support the launch of all BRCM related activities on cards and ensure controls of RCA are in order
Experience, Skills and Qualification
University graduate
Minimum 5 years of working experience in management position of credit card issuing business
Good understanding on credit card business in particular on portfolio management and product development areas
Good project management, interpersonal and problem-solving skills
Commercial and customer oriented as well as able to work independently with minimum oversight
Able to build connections and work collaboratively across functional and business lines
Excellent command in written and spoken English
Premier Relationship Mgr I - RBW - Macau
The main roles of the job holder ensure the successful implementation of business strategies and Retail Banking & Wealth Management (RBWM)’s profitability through achievement of customer retention, growth of high value targeted customers, business goals of the branch and customer satisfaction as well as to support the implementation of all Global Standard and AML related activities / initiatives.
Job Roles & Responsibilities:
To contribute to the Bank’s service and sales goals and profitability by proactively growing the HP portfolio through regular meeting as per customer needs, and achieving RBIF scheme
To contribute to the growth of customer portfolio by initiating proactive customer contacts to build, cement and reinforce relationship with own portfolio customers.
Manage existing relationship with those high-net-worth customers by obtaining net new funds and develop new relationships from clients.
Acquire new Premier relationship and manage all aspects of a portfolio of Premier custom relationships.
Comply with Global guidance and financial crime activities, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the CDD/EDD reviews promptly with quality outcome
Qualifications:
2-3 years banking experience
Customer service focused mindset
Possess good knowledge of WPB products including general banking insurance through internal accreditation and external regulatory requirement (AMCM) to obtain Insurance License
Good selling and presentation skills
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
General Banking Officer (BDO) - RBW Macau
Job Roles & Responsibilities:
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Identify potential customers with Deposits, Fx, HMLs, credit cards, IBC a/c, GI , PIB and Life insurance needs.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing consistently high level or service delivery and efficiency to Premier and general banking customers.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Contribute the continuous improvement of the Bank’s service & sales processes and standards
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirement
Proactively initiating cross-departmental collaboration in Group and delivering comprehensive services to clients
Job Requirements:
Customer service focused mindset
High proactiveness and engagement in promoting the bank’s services and actively developing new customer’s portfolio
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
General Banking Officer - RBW Macau
Key Accountabilities / Impact on Business:
Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
Collect market intelligence, & report customer feedback, usage, receptiveness etc.
Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Complete the data entry and the processing of documents on new business intakes received.
Providing consistent high level service delivery and efficiency to Premier and general banking customers.
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements
Experience, Skills and Qualification:
Customer service focused mindset
Prior banking industry experience would be preferable
Fluent in spoken and written in English, Chinese and Putonghua
Good communication and interpersonal skills
Aspired to develop your career in sales and servicing roles at retail branches
Counter Services Officer - RBW - Macau
Key Accountabilities / Impact on Business:
Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
Accurately conduct the cash transactions and verify for any forgeries and discrepancies
Manage cash flow by recording all cash and coin transactions
Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
Assist in driving the Bank’s value and build a customer centric and risk adverse culture
Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
To contribute the continuous improvement of the Bank’s service
Ensure compliance with statutory / audit requirements
Qualifications:
Customer-service focused mindset
Preferably with general understanding of bank products and services
Prior banking industry experience would be preferable
Good communication skill in English and Chinese is preferred
Good communication skill and basic computer knowledge
To be considered for this role, the relevant rights to work in Macau is required
RM Support Associate
Principal Accountabilities:
Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc for designated relationships are optimized and effective.
Ensure credit applications are timely raised for submission.
Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.
Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.
Work with various business partners to ensure appropriate products are offered to customers.
Assist relationship managers to achieve time-to-cash targets on new money faciliites and renewal of securities before expiry.
Backup other colleagues during leave.
Particpate in regular and ad hoc departmental calls/meetings.
Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..
Work with relationahip managers to ensure credit approval conditions are fulfilled.
Timely response to customer queries.
Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.
Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.
Knowledge & Experience / Qualifications:
Bachelor degree in a relevant area
Strong interpersonal skills and commercial acumen as well as good relationship building skills
Results driven with sound knowledge of Commercial Banking products
Customer focused and have strong interpersonal and problem solving skills
Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
Fluent in spoken and written English with knowledge in Putonghua is an advantage
Proficient in using Microsoft Word, Excel and PowerPoint
Local Management Associate Programme
About the Role:
HSBC Macau Branch offers a comprehensive range of banking services to customers, from local citizens to customers with international backgrounds or needs. With our sustained business growth, we continue to build development opportunities for our people. The Management Associate Programme provides you with the opportunities to gain valuable experience on how to analyze, prioritize and act on goals from a strategic leadership perspective as well as to explore your skills and knowledge in Banking Operations.
For: Final year students or graduates with less than 2 years’ full time experience
Duration: 24 months
Start Date: June 2026 onwards
Location: Macau
Principal Responsibilities:
As part of the programme, you will undertake attachments in product, customer facing and business risks in various Banking functions
Provide a wide spectrum of quality support to Managers to enable them to drive revenue, improve client engagement and maximize operational efficiency
Assist to prepare appropriate analysis and preparation of proposals, presentations and pitches to prospective customers
Assist to develop and maintain cordial customer relationship and provide quality customer services
Assist to prepare for credit proposals and monitor account performance, product development, customer analysis and pre-pitching research
Assist to conduct regular and effective credit reviews and visit customers' operational facilities to take proactive control measures to ensure credit quality
Assist to provide ongoing risk monitoring including Global Standards, sanctions, Anti Money Laundering alerts and act as an escalation point for risk issue response
Qualifications and Requirements:
Permanent resident of Macau or holding a valid Macau ID
Bachelor’s degree or above, a final year student from an accredited university or graduate with less than 2 years’ full time experience,
Previous work experience and exposure in credit and relationship management, product development and customer relationship management preferred
Excellent verbal and written communication skills in English, Mandarin and Cantonese
Good level of business acumen and commercial awareness
Strong analytical skills and ability to challenge
Strong sales and customer orientation, with ability to communicate effectively and create connection with others
Capable of serving as a role model for displaying openness, teamwork and integrity
A high degree of cooperation and teamwork with career aspiration in customer-facing roles, while retaining the ability to operate with sufficient independence and objectivity in order to review and challenge proposals from the coverage teams
Application Deadline : 31 March 2026
Achieve your potential at HSBC Macau
With the help of senior leaders and peers, you will be given all the tools, guidance, and exposure you need to develop a range of skills and knowledge to succeed in banking operations while building on the ones that set you apart from the competition. With so much to offer, we’re ideally placed to help you realize your ambitions. Join us to develop yourself into a successful leader!
Apprentice / Internship Program
Description:
HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers across a network that covers 64 countries and territories.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realize their ambitions.
We are seeking energetic and responsible Apprentice to join our Bank. The Programme is for students looking to gain practical experience and build the skills needed for a long and successful career in banking. We also look to the programme to provide a pipeline of talent for our management programmes and entry-level permanent roles.
Job roles & Responsibilities:
Understand the overall concept and functionality aspect of the department.
Perform administrative duties to support the smooth operations flows within the department, eg manage database and records.
Co-ordinate and participate in bank activities and networking events.
Shadow position within the department as part of “on the job training” for a variety of duties.
Job Requirements:
College student, preferably with discipline of Business Administration or equivalent.
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint.
Self-directed and able to work with less supervisor.
Good communication skill.
Keen to learn new knowledge and adaptive.
Long-term relationship for 6 months and above preferable.
Year 2 - Year 3 Student preferable.
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
HSBC Life (International) Limited – Macau Branch
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life
職位空缺 JOB OPENINGS:
Team Leader, Wealth Planning Specialist, HSBC Life Macau
Key Accountabilities / Impact on Business
Provide leadership, coaching, and development to a team of Wealth Planning Specialists (WPS) to deliver top-notch financial planning services and fulfil customer needs with insurance solutions
Ensure the insurance/ protection needs of customers are fulfilled with quality and all relevant regulatory and internal guidelines are adhered to throughout the insurance sales process
Manage the team’s portfolio to ensure the highest rate of customer satisfaction and persistency
Identify and execute initiatives to capitalise on business opportunities, such as referrals from affinity partners, and outbound call campaigns
Drive the overall vision and strategy for the WPS team, ensuring alignment with organisational goals and strategic direction
Obtain feedback from customers/working partners and provide insight for streamlining process and ideating product solutions, customer campaigns
Develop, formulate and implement business strategies with the aim to
Collaborate with referral/business partners to effectively mobilize resources to serve prospects/customers
Lead initiatives to strengthen and promote HSBC Life's brand and reputation, ensuring adherence to service quality benchmarks
Experience, Skills and Qualification
University graduate
Relevant industry certifications or qualifications (Insurance Intermediaries Qualifying Examination Papers 1, 3 and 5)
At least 3 – 5 years of experience in business development, client servicing or distribution support within the financial services or insurance industries.
Strong business and financial acumen with the ability to manage KPIs effectively
Knowledge of regulatory frameworks and industry standards within the insurance/banking sectors
Excellent leadership, presentation communication skills, with the ability to influence and engage stakeholders
Strong proficiency in Microsoft Office
Fluent in English, Cantonese and Mandarin
Wealth Planning Specialist – HSBC Life, Macau
滙豐人壽保險 - 理財策劃顧問
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking an experienced professional to join our team in the role of Wealth Planning Specialist.
Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐保險和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality
確保對各分行提供的服務進行基準測試，並達到最高質量
Qualifications 工作經驗要求
University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三 和 五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
Candidate with less relevant experience may be considered for the position of Assistant Wealth Planning Specialist.
具備較少相關經驗的候選人，將獲考慮聘任為助理財富策劃顧問
To be considered for this role, the relevant rights to work in Macau
要被考慮這個職位，相關人士必須為有權利於澳門工作。
Assistant Manager, Operations and Customer Service
Principal Responsibilities
Assist manager in maintaining a smooth, effective and efficient daily operations of the department
Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claim
Handle enquiries and provide services to customers at service counter and hotline
Assist timely filing to regulators
Manage projects and initiatives, ensuring timely completion and alignment with company goals.
Communicate project status and updates to stakeholders regularly
Ensure timely delivery of quality services by meeting departmental benchmarks
Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly
Experience, Skills and Qualifications
University degree holder
Minimum 5 years of working experience in financial institutions and customer service related areas
Solid knowledge in insurance products
Effective analytical and problem solving skills
Excellent communications and interpersonal skills
Fluent in English, Cantonese and Mandarin
Computer-literacy
Self-motivated and able to work independently
Customer Growth and Engagement Assistant Manager (12-months contract)
Marketing campaign & events coordination
Collaborate with external agencies on the design of marketing collaterals and manage change requests
Coordinate with internal stakeholders to gather feedback and implement event-related updates
Develop compelling content plan and create communication content to customers
Review and edit copywriting materials, ensuring accuracy and relevance
Responsible for public website (PWS) content update, planning and management
Support the planning, briefing, and coordination of events as assigned
Prepare and organize event materials
Promotions, discount and offers management
Prepare terms and conditions and communication materials for promotional offers
Champion the sourcing and production of company premium and customer gifting
Compile and maintain accurate record of the gift handling
Provide administrative support for form submissions and approval workflows
Manage offer fulfillment processes and perform data accuracy checks
Handle the printing of letters as needed
Admin
Oversee gift stock inventory and reporting
Consolidate quotations and update expense records
Coordinate business result tracking, including Excel data input and inventory monitoring
Organize delivery and logistics for gift items
Vendor onboarding and renewal process management
Internal comms preparation
Experience, Skills and Qualification
Degree level of qualification in Business Studies, Marketing or a related discipline
Minimum of 5 years’ experience in managing and driving integrated marketing and communication campaigns in insurance companies or other relative industries
Demonstrated success creating customer-centric campaigns that speak to specific target customers
Experience in insurance or finance industry is a benefit
Strong project management skill with self-initiation and drive to achieve excellence
To be considered for this role, the relevant rights to work in Macau
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited / HSBC Life (International) Limited.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
